This dealership worked hard to accommodate my parameters to get me into a BMW, even though I'm a…read moreJaguar fan. Despite their location being quite a drive for me (very Rhode Islander!), by the time I decided to go, the trip was definitely just to seal the deal. From my initial emails with their AI to phone calls and text messages with the sales rep, I had already taken care of 85% of the arrangements before I went there. I insisted because of a windstorm, and I was transparent about saying that I am not heading over unless I am pretty convinced. From price discussions and trade-in evaluation to credit application and approval, everything was done before I went over. When I arrived at the dealership, the car was out on the lot, ready for me. Before I even started signing papers and talking to the Finance Manager, their BMW Tech Genius sat in the car with me first, giving me an overview of the car's tech features. They even increased the accepted trade-in value for my Jag vs. what they originally quoted me. In all, they assumed I would leave with their car. They provided me with all the information I needed re: registration, payment, etc. and answered all my questions before I left. I enjoyed the friendliness of Melissa, the Finance Manager, and the perseverance of Matt, my sales rep. ` Overall, it was a good, easy-peasy experience. I recommend this dealership.

In September of last year, I purchased a 2023 BMW 430i from BMW of Newport. It is, without…read moreexaggeration, one of the worst purchasing decisions I have made -- and not because of minor dissatisfaction, but because of a fundamental issue that was never properly disclosed. This car is equipped with the M Sport package and a fixed, performance-tuned suspension with no adaptive dampening. That means you are locked into a rigid, track-style ride 100% of the time. There is no option to soften it, no ability to adjust it, and no relief from it. This is not a small detail--it is the defining characteristic of how the car drives. And yet, it was never meaningfully explained during the sales process. Now I'm stuck with this horrible mistake for the next five years of my life. This vehicle is, for all practical purposes, intolerable on real-world roads--especially in New England. I am not talking about potholes or major defects. I am talking about normal, everyday road imperfections. Every minor inconsistency in the pavement slam directly through the frame of this car with sharp, jarring force. The ride is harsh, unforgiving, and completely out of step with what anyone would reasonably expect from a daily driver at this price point. The factory run-flat tires made it even worse. Within three days of ownership, I spent an additional $1,200 replacing them just to make the car usable mindful I don't have a spare. Even after that expense, the problem remains. The suspension itself is the issue, and there is no fixing it. I'm having difficulty finding the language to express just how upset I am. What makes this unacceptable is how avoidable it was. The test drive was conducted on a route that conveniently avoided the kinds of road conditions that would have immediately exposed this problem. At no point was I told, clearly and directly, that I was buying a car with a permanently aggressive suspension and no adaptive capability. Did they lie outright? No. But failing to disclose something this central to the driving experience -- while steering the test drive in a way that masks it -- is, at best, a serious omission. At worst, it reflects a sales process that prioritizes closing the deal over ensuring the buyer understands what they are purchasing. The experience after the sale only reinforced that impression. I received repeated, unsolicited sales messages encouraging me to come back and look at other vehicles -- after I had already purchased one. Multiple requests to stop were ignored. I ultimately had to block their number. At this point, I refuse to deal with them and now go out of my way to service the car at BMW of Warwick instead. To be direct: this is not buyer's remorse over preferences or minor features. This is the result of not being told something essential. A fixed M Sport suspension without adaptive dampening fundamentally changes what this car is. That is information any reasonable buyer would want before committing to a long - term purchase. Instead, I am left with a car that is absurd to drive and a purchase I regret on a daily basis. If you are considering buying from this dealership, do not rely on what is or is not mentioned. Verify everything yourself--especially anything that affects how the car actually drives.

I recently purchased a 2025 TUNDRA from Valenti Toyota, and the experience was outstanding from…read morestart to finish. Rocky Sposato & Kathy Urso were absolutely amazing to work with- professional, friendly, and genuinely committed to make the process easy and enjoyable. While I did receive a fantastic deal on the truck, what truly set Valenti apart was the exceptional service and personal attention that I received. there were no sales games or pressure tactics- just honest stright-foward communication that made the entire buying process comfortable and stress free . I highly recommend Valenti Toyota to anyone looking for a dealership that values its customers and delivers top-notch service. thanks again to Rocky and Kathy for making this such a great experience!

Wished I never bought the warranty for my 2016 Tacoma and 2018 Rav-4 from this valenti!!!…read moreOn two occasions they refused to honor their warranty and give me excuse after excuse rather than make responsible professional effort to honor and repair their vehicles under warranty in a REASONABLE TIME or MANNER!!!! I will NEVER But ever buy from them again.

Woohoo!!! Happy birthday to me. (This was a gift) but my husband made sure to tell me that David…read morewent above and beyond to have this car ready for me today - I was completely blown away. Effortless transaction- very attentive and accommodating. I am SO excited and have already recommended a few friends to come here for their next car ! I would give 10 stars if I could.

They do not want to fix the junk engines they put into the trucks!! They know they suck and unless…read moreyour buying new from them they will not deal with you!! Way to go Masse!! Ill spread the word on all social media sites and in local papers!! Especially all the Electric Boat people I work with. Stand behind what you sell!!!!

Took my car in for an oil change and to get the brakes checked, and I was very pleased that they…read moredidn't try to push or force me to get anything I didn't need and they informed me that my brakes are still good and that I didn't need to get new brakes just yet. I was recommended here by another North Kingstown auto place and I'm very happy that they were able to fit me in so quickly and I love how honest they are.

My family uses Tilden and we have been happy with the service for years. We originally tried them…read morebecause a friend highly recommended them. I was once quoted $5000 - $9000 for a repair at a dealership on a 12 year old vehicle. I couldn't pay that and didn't want to pay that. Tilden fixed the problem for just under $500. Great at communicating before, during, and after the work is done. They are also a family run business.

Went in with a basically new vehicle for inspection(forced by the state). Instead of just…read moreinspecting it and putting a sticker on it they sliced one of my wiper blades and replaced them with a very expensive pair from their shop. They did not call me about this or tell me about this they just did it and put it on the bill. When they did call me all they said was the trucks all set and I went to pick it up. This is a classic garage scam move to attempt to make a few extra bucks on inspection. I thought Northups was better than this but I guess I was wrong. Most people just go along with this scam and pay it to keep the peace. I did not. If you are going there for inspection, make sure you check your vehicle thoroughly before you bring it there. I won't be doing ANY business there ever again.

Tammy and her incredible team recently gave me superb treatment and service at one of the most…read morestressful times I could possibly imagine. Much respect and gratitude to all of you for your service and most of all kindness that you extended to me and Duke (Kula), Arnie Flaig's amazing dog. May Arnie Rest in Eternal Peace. Thank you.

We've purchased several cars from Kingstown Auto over the years, and our experiences with Sina and…read morethe sales team have always been excellent. They've been honest, straightforward, and genuinely helpful every time we've worked with them. I want to make that clear up front, because this review is not about sales -- it's about the service department, which is a completely different story. Before driving from Rhode Island to Florida, we were told by David in service that our oil change and inspection were completed and that the vehicle was good to go. After arriving in Florida, we learned the oil change was never done, which the shop later admitted and refunded. The oil filter wasn't even screwed on correctly, and there were visible oil drops under the vehicle -- issues that would have been obvious if any inspection had actually been performed. Because we relied on what we were told, we drove more than 1,300 miles with little to no oil. The engine now has major internal damage, including a broken camshaft, and the vehicle is not safe to drive back to Rhode Island. We now have to pay to transport it or repair it out of state. It's extremely disappointing to have trusted the service department with something so basic and essential, only to end up with thousands of dollars in damage and a completely avoidable situation. I would absolutely recommend the sales team, especially Sina, but I strongly caution anyone considering using the service department at Kingstown Auto.

Kingston Auto helped me find a safe, reliable car for my teenage son (new driver). The car was…read moreput through a thorough inspection so we could be sure it was safe for him. The price of the vehicle was also very reasonable. I would 100% shop there for my next used car. Prep of the vehicle prior to pickup was the best Ive ever experienced in a used car. Thank you!

I had such a great experience working with Lucas when buying my new car! From the moment I arrived,…read morehe was friendly, patient, and incredibly helpful in guiding me through all my options. What stood out most was how understanding and accommodating he was -- I had my baby with me during the visit, and Lucas went above and beyond to make the process comfortable and stress-free. not only was Lucas great but the entire team from the financial advisor to the manager was phenomenal. If you're looking for someone who genuinely cares and makes car buying easy (even with a little one in tow!), I highly recommend asking for Lucas. Thank you for making what could have been a hectic day such a positive and smooth experience!

We had an excellent, hassle-free experience at Saccucci Honda. They took care of everything,…read moreincluding transferring license plate info with the DMV, etc. Thanks to Lucas, Barry, Kellyann and Charlie the showroom greeter.

I used to like them but they scammed my grandpa off. Came in…read morefor a concern for A/C blowing warm. Everything was fine until we got there. They said it was a sensor and "filled" his freon that was ALREADY FULL and he now owes almost $400 without a call or anything. Checked it out by another shop and guess what? They were totally wrong about it. Never going back after this. Scammers.

Brought my car here for the first time to get my front brakes fixed and came back with a dead…read morebattery and a broken alternator. TS PMO