When is the last time that you've received an over the top customer service??? Sadly, it is a rarity these days to come across great customer service anywhere in the sales industry. So when you do cross paths with genuine folks that provide such amazing service they not only make your day, but make it memorable! I am SO grateful to be taken care of by Gina Quan. Upon arriving she warmly greeted us and made us feel welcomed. This was the first time venturing out of my way to Floor & Decor. My mother and I had already scoped out other tile vendors in the East Bay and to our disillusionment these vendors like Granite Expo in Berkeley had boring limited inventory, limited mix matching show casing, and if we wanted to place an order the majority of their inventory had to be special ordered. That meant 1-2 weeks to arrive! To make the experience worse, their customer service was cold. On the other hand, we were amazed with Floor & Decor's beautiful show casing, variety of imported tile, and in stock selection. Working with Gina just took our shopping experience to another over the top level. She really listened to our needs and preferences. She offered great suggestions to accommodate our budget without sacrificing much on our style and selection. Gina was super patient, flexible, and simply AMAZING. Thank you Gina you are the BEST! She mentioned that there will be a Floor & Decor in San Leandro soon, but I will make the drive out there to ensure I work with Gina and her team. Again, thank you for all of your help! read more

Went to get some flooring on a Sunday afternoon and just wanted to give a shout out to Thom at burlingame location. He was helpful and patient with me given so many of the floors I wanted was out of stock. We called different stores but ended up finding something similar in stock He was knowledgable on the floor types and gave me pros and cons of each type since the associates don't work on commission Overall would recommend read more

Had the best customer service at floor & Decor. I did not have time for lunch this day and I was starting by the time I got there. I asked one of the employers, his name is Fernando if they sell any snack at the store.... he told me , I will look. He came back with a turkey cheese sandwich a bottle of water and a napkin....... And let's not forget the mustard........I could not believe how sweet he was and how helpful he was with all my questions. regarding my tile project. This was definitely the best costumers service I have ever had. Huge Thank you to Fernando. You made my day awesome. read more

Worked with Steve at floor and Decor he is an awesome salesperson to work with. Very knowledgeable, patient and helpful. I would definitely recommend working with him. read more

My pickup order is 3 days late (you're not supposed to go until they send an email confirming your order is ready) and these guys will simply not pick up their phone, I've been trying for two days and have spent at least 40-50 minutes on hold (via the automated phone tree). I was so desperate, I even had another Floor & Decor call, with zero success. My project is delayed thanks to this store's lack of professionalism. read more

I had a great experience. And didn't know how I was going to get it all home. Then Drew came out with the flooring and I still don't know how he got it all in but he did... He was amazing with his lift truck? I think thats what it is called.. Very good customer service. read more

After going elsewhere for flooring and getting delay after delay after cancellations, I decided to order with Floor and Decor. The website was easy to navigate what was in stock so that if you need something right away, you can get it same day for pick up. I ordered what I needed, but got worried when I didn't receive confirmation for pick up. I decided to head into the store and thankfully Scott and Charlie were able to help me get everything squared away with my order. They went above and beyond to ensure my order was prepared and ready for pick up ASAP and I will always be so thankful for them! read more

My mom highly recommends this place especially since Steve works here. Definitely great at customer service and super awesome!

I love this place. There is such a wide selection of material for all of your renovation needs. I live in Sonoma County, and am rebuilding a home while trying to get the majority of our items second hand. When I'm having a hard time finding certain material I come down to floor and decor and I never leave disappointed. I came down this time to pick up 4,000+sq ft of flooring that I purchased during a previous visit. Andrew and Ivana (apologies, if this name is not correct but I want to be sure she gets credit too!) were great at loading up our pallets in the truck and trailer. While it was a heavy and low ride back home, we made it! Next, I wandered the tile aisle for our bathroom. Jason and Rod were a huge help and I left with my favorite tile!! Finally, we had to get the equipment to complete our DIY bathroom tile project. We worked with Emilee who was incredibly knowledgeable about different ways to tile, using old and new techniques. While there were frustrating moments during our realization of how much work we had ahead of us, Emilee remained patient and helpful. I was appreciative to have had her knowledge as this work will be new for me and my partner. Pro tip: check out their clearance sections, they have the best deals. read more

Had a great experience buying tile for our new bathroom. The last item we had to buy was tile grout. We asked Scott for help because we couldn't agree on a color. He explained in great detail how different grout colors would show up on the tile we were planning to purchase. Scott was very friendly and helpful. He was able to start our check out process and helped us load the tile into our van. read more

Used the design services at F&D and was helped tremendously by Manal! She has a great eye for good design, was able to explain all her recommendations, and we left extremely happy with tile and grout designs for a kitchen, guest bathroom and master bathroom. Go to Floor and Decor and ask for Manal! read more

I just got home from Floor & Decor not thinking I would be making a purchase today. I was randomly searching the aisles when Steve asked me what I was looking for. He not only knew exactly what I needed, but also helped me calculate how much to buy. His knowledge and expertise is to be commended. I haven't received service like this in years. I will be recommending him to others. read more

What an absolutely pleasant experience selecting our tile for our bathroom remodel today at Floor + Decor in Burlingame. Fernando was patient and knowledgeable and walking with us back and forth, never losing his desire to help in any way. The prices were very competitive and the selection was enormous. If you go and get to work with Fernando, I am sure you will have a similar experience! read more

Floor & Decor - The metallic gray tile will be on the walls and floor and the White stone will be our accent wall in the shower. It will be gorgeous. - Home Decor Near Me - Burlingame, California

I visited Floor Décor in Millbrae today and I was amazed by how vast and organized it was. I asked for help and Fernando showed up in 2 minutes. What a kind, polite professional individual. He helped me with my selection, answered all my questions until I was completely done. Fernando created an electronic list of all my tile selections including the price associated with each item as I was shopping and by the time I got to the register it was printed for me to take home. Then he kindly helped to take my purchased items to the car. Fernando, you are 5 star employee at Floor Décor. Amazing shopping experience. Thank you for all the help. read more

I had a wonderful retail experience working with Thom in Burlingame! As a complete novice on flooring, I appreciated greatly Thom's ability to make everything simple & easy to understand. Thom was patient, kind, & helpful throughout our three separate visits to the store, encouraging us to take our time to carefully consider our flooring options for our new home. Bless you, Thom, for all your help! read more

Came here to look for flooring to redo our interior stairs. Unable to find what we were looking for (we had the name, brand, and sku number from the F&D website), and no one was willing to help us. In fact, one worker actually yelled at me when I asked for help finding a sample of the flooring we were looking for and told me to go home and order a sample online and have it sent to our house and that "you don't have to be here!" Wow. I guess I don't. ETA: Nick, the manager of the store, reached out to me following this review and apologized for our experience. He was appalled by the description of my interaction with the worker who basically told me off and said he would follow up on this. My husband insisted that we try to work with F&D (he loves a good deal!), so we are currently working with one of their flooring specialists on finding what we're looking for. Added one star to my original one-star review for the proactive management following up with me so promptly. Will update this review as we proceed through our re-flooring journey! read more

My wife and I were looking for flooring that fits our property with budget and durability in mind. So glad we ran into Thomas and received valuable information from him. He's very helpful throughout the process. Overall it was a present experience and will definitely return in the future. read more

I can not say enough nice things about the staff at this store they are so helpful. Sam helped me pick out so many samples for different types of wood flooring, floor tiles, back splash and countertops. He was very knowledgeable about everything I asked about all the different items I picked out. Since buying tiles and backsplash I have also attended the tile class and it was so helpful and after the class the teacher helped me pick out all my supplies needed to install my tiles. I would recommend this store to anyone renovating their house. read more

Wife and I were shopping for flooring materials and were constantly interrupted by the staff closing off aisles to move pallets. We tried to find some samples to bring home but the sample racks were mostly empty and mismatched. Wife found one example online she liked, no samples were available to order. And when we tried to call the store to talk to someone-anyone-about seeing a physical sample the phone rang endlessly, no matter which option we chose on the menu. We tried five different times. Extremely unhelpful. read more

We were in search of new flooring. We frist went to tge concord location, which had horrible customer service. A woman who worked there gave us totally wrong information. We came to this location and Rod provided excellent customer service! He was very knowledgeable about all the flooring. We were so relieved when he helped us and will definitely be back to this location even though is far from our house. Customer service and experience makes a huge difference. read more

We are undergoing a major renovation with our house. We needed some nice tiles for our bathrooms. It was quite overwhelming looking at tiles and having the right combination. Lynn Sou, Design Consultant was the best. She made great suggestions.She is very knowledgable which made it really easy for us. She was very patient with us with all our questions. She has the best customer service ever. I work for the Hospitality Industry and I know sincere and good service when I see one. read more

What an amazing discovery this store has been!! Everyone in the store is friendly and helpful. I needed some assistance last time I was in the store and Thom helped me out and advised me on how to complete my porch project. He was very professional and helpful. Then at checkout, Craig helped secure my items so that they would be easier to carry and put in my car. Every time I leave this store I have a huge smile on my face because it is such a great experience. Thank you!! read more

Floor & Decor - Home Decor Near Me - Burlingame, California

I was helped by Steve, an elderly man who was extremely knowledgeable about the products, proficient with the technology, and even assisted me to my car. His suggestions saved me from making some big mistakes. The store has a tremendous selection of materials and is my 'go to' when updating an apartment. read more

I want to commend Steve of Floor & Decor for his outstanding customer service and assistance with product selection. Steve is the epitome of what a customer service representative should be. Because of his great assistance, friendly attitude and product knowledge I will certainly return and highly recommend this store and be sure to tell everyone to ask for STEVE. read more

I normally don't post reviews but after being assisted during my trip by Steve D. I had to say THANK YOU! He was incredibly gracious and insightful in helping me with my tile purchase. Truly amazing customer service from start to finish- literally- He helped me count tiles, check prices, search for tiles & even loaded the tiles onto my cart & into my car! My trip was seamless and painless thanks to his help. read more

Thomas was super helpful as a first time floor buyer! I had soo many questions and I was so lost but talking to him helped me figure out exactly what I needed! Not only were my questions answered but I got more ideas that were even easier! He was also super patient with me when I needed moldings cut to size and helped me package them nice and neat so I was able to get it back home safely! Thanks for all your expertise! If you ever need help Tom is the best one to ask! read more

My husband and I were so happy to find a store that had so much inventory in stock. We were looking for a specific color for our backsplash and were happy to find what we wanted at Floor & Decor. They had so much to choose from that we were able to take home today. The prices were very reasonable. Compared to a quote we received for about $800 just for the tile, (I won't say where) we ended up paying about $150. We bought extra tile, and they do allow you to return any unused material. The staff was very friendly. (Forgive me if I forget or incorrectly spell your name) Mannu helped us around the store, gave her suggestions based on our kitchen, and didn't hover like some sales people do. I would definitely recommend this store and be back for any future home improvements. read more

Good store. Showroom samples are impressive. Excellent selection. Staff is nice. Michael in back is excellent. Especially for complicated orders. Scott upfront in sales was very helpful today. read more

I walked in to buy tiles for my bathroom. I was completely confused. I ran into a staff member by the name of Lizzy. She was ver knowledgable and patient. She spent a good hour showing me my options. I highly recommend this place. Friendly and helpful staff, especially Lizzy read more

While purchasing tile for two of my bathrooms I received help from two associates, Steve and Fernando on several visits. They were both so helpful and very patient with me trying to decide what I wanted. Floor & Decor is very blessed to have these very dedicated employees. I will be back! read more

Steve was great at helping me figure how many boxes of tile I'd need when I gave him the square footage of my floor. He made sure I also got the right grout. He was a tiler himself and he was excellent help. read more

It has been an absolute nightmare purchasing from floor & decor and I highly recommend anyone who is considering purchasing from them to go elsewhere. I ordered my flooring from them and that wasn't too bad because they were able to ship and deliver my vinyl planks within 2 weeks which is still within the timeframe I had in mind. The moulding (ie stair nose, t mold, reducer) are special order and it takes 21-28 days. I confirmed with the sales rep before placing the order that 21-28 days is calendar days and not business day and she confirmed it. When 28 calendar days past and I still have not received any updates on my order, I started following up and asking questions. Then another rep told me that it is business days and not calendar days. When I ask the workers for updates on my order, all they tell me is the system still shows it's being prepped by the vendor and they have no other info on it, including what the new eta is for the order. I ended up contacting the vendor myself to ask for an eta and asked for a tracking number so that I can see when the items are delivered to the floor and decor store. When the tracking number showed that my moulding has been delivered to the store, I went to the store to pick it up and long and behold, I was at the store for 4-5 hours waiting for them to find my moulding. They told me to come back 2 days later because they can't find it but the person that last touched my moulding will be working in 2 days. When I called them 2 days later, they told me they still can't find it. After a couple days later and a lot of back and forth, they finally found part of my order and told me the rest is lost and I'll need to place a replacement order. Now I'm stuck waiting for my replacement order which is another 21-28 days. I asked the ops manager at the store to ask the vendor the prioritize my order since it was their fault that they lost it. She told me she would and after a few follow up with the ops manager, she told me the vendor said they couldn't push up the delivery date. I felt this was fishy so I asked the ops manager for the PO number and I called the vendor directly and asked them why my order couldn't be prioritized and the vendor told me they never received any message to ask them to prioritize my order. I explained the entire situation to the vendor and the vendor immediately said they'll work on pushing up the delivery date of my order. I am extremely frustrated throughout this ordeal and I will never purchase from floor & decor again. I can't believe after the store lost my order, they have the audacity to lie to me and tell me they tried to ask the vendor to prioritize my order when they didn't do anything at all. read more

Worked with Pro Ryan, Salesperson Scott, Checkout expert Craig, and designer Alex. Have basically spent Saturdays here for the last two months. Can't say enough how professional and helpful these experts were! They knew their stuff, were kind, patient, and really stylin'. We would have been completely lost without them. Beautiful inventory too. This will be my go-to floor and materials place for years to come. read more

My family recently went through a kitchen remodel on our home in New Hampshire and realized a little too late that we did not have enough of the backsplash tile we chose. Unfortunately, this tile had been discontinued and was no where to be found anywhere in New England. So begins our cross country journey to track down the tile necessary to complete our dream kitchen. Roughly 3,000 miles away, we found out the Floor & Decor in Burlingame had what we needed! We were able to get in touch with Steve & Casey at the store who were incredibly helpful! They not only helped us track down the remaining tile, but made sure it would be on hold and ready for me when I arrived off my NH to CA trip. Thank you Steve & Casey! read more

Overall I am very satisfied with my experience at Floor and Decor. The quality of the material here are amazing. I purchased, porcelain for my kitchen floor and 2 bathroom as well as the stranded bamboo for my floors. Pros: - Great staff - Quality of Materials - Amount of Selections - Displays Cons: - Hard to get someone to help you since they seem to be under staffed - Long wait in checkout line They also messed up my account for some odd reason so when I had to go return something, they couldn't locate my order. It took them about a half an hr just to find me. read more

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Be prepared for the parking. It is a very small parking lot, and the spaces are tight. In fact, spaces are marked "compact." The store is new, clean, and fairly well stocked. There is so much to pick from if you are interested in flooring, or a new backsplash. The store offers many more options than your typical big box hardware store. The prices are very reasonable. I regret that we missed the Grand Opening. I heard they were giving away great coupons. We did find that the salesman did not really have knowledge of all the materials we needed for our small project. Thankfully, they have sheets that tell you, and thankfully my husband has a clue. We love the Floor and Decor. Please cool the commercials because it just makes us want to upgrade more. read more

Thomas made our purchase decision so easy! We came back 3 times to the store looking for this guy and he has been so helpful and knowledgeable. If you ever ponder about your flooring purchase, Thomas is your guy! read more

Thomas helped my husband on selecting the flooring. He was very professional and kind. Gave my hubby some very good advice. Excellent costumer service!! read more

I went there yesterday to check out some vinyl flooring for my rental. I had a pleasant experience with a worker named Scott. He was knowledgeable and explained to me all the options available. Great customer service to say the least!! read more

Steve was very patient with my research of bathroom tiles and showed me all viable/available options. There will be no frustration when everyone is thoughtful and helpful like Steve. read more