Les from the Porcelanosa SF Showroom helped us choose all the tiles and tubs for a major remodeling project. Her knowledge and great service made the process a smooth ride for us. We got a lot of compliments for the quality and look of the products Les recommended to us. read more

Orlando helped us choose all our materials for the bathroom remodel. He was super thoughtful and always available for brainstorming the best choices and to help us with the orders. It was a pleasure to work with him and we are very happy with the end result now that our bathroom remodeling project is done. Thank you, Orlando!! read more

Porcelanosa - a bathroom with a toilet and sink - Kitchen & Bath Near Me - San Francisco, California

The sales staff is racist at this location. The sales lady with the red curly hair that sits in the back of the store near the bathrooms is racist. She ignored me when I asked her a question. I asked her again and she said "sorry but I don't speak Spanish". I thought to myself neither do I and that's a strange thing to say. I'm not sure why she said this but very racist. She then went on to say she was helping a Chinese lady with an order and wouldn't be available for the remainder of the day. Very strange to refer to customers as such. I won't be returning. read more

Ugh so frustrating and hard to get a hold of them. Let alone even make an appointment. I started my journey before covid, and emailed with an agent. After I gave all the necessary information, a designer was supposed to get ahold of me. That was on Feb 14 with that last communication. Ok, understandable since then Covid happen two weeks later. Then tried to make an appointment with contact on Sept 14th since things were starting to open up again with limit capacity. The email said I would be contacted within 48 hours. Nothing. Nada. At this point. Since I get nothing from this company, I plan to not even try or think they will be an option in the future. read more

Love this company. They have a great product and have great service. We ran out of some tiles during a job and they quickly got us more. They were a pleasure to work with Also, they have a great showroom packed full of ideas. read more

I worked with Orlando at the San Francisco Porcelanosa office and the experience was amazing. Orlando went above and beyond with his customer service and tried every way to help me get the best materials for my project. He is always timely with his responses and tries to understand what you need. I would highly recommend Orlando to anyone, he's the best Porcelanosa representative I've worked with! read more

Les has been with the SF showroom since we started shopping at Porcelanosa 4 years ago. We've now placed at least 3 orders in SF and one order with another store near a vacation home. I will preface that my orders have been limited to tile and bathroom plumbing fixtures and hardware. The tile especially is remarkable quality, receiving compliments from all tradespeople that worked with the products In my opinion Les is the most knowledgeable and helpful person there. I would highly recommend both Porcelanosa and Les. Sometimes it's a bit tough to get hold of people when you need them (it's their wonky phone system). Email is the safest bet. read more

We did our house renovation this year, and Les helped us pick tiles, vanity set and kitchen cabinets that match our taste. The whole process was smooth, and she was very professional and patient. We highly recommend reaching out to Les to help with your home project. read more

Porcelanosa was on the top of my list for places to go to during our home renovation. As many reviews have stated, the customer service is nonexistent, but I figured it was because they were simply busy. I came with my husband to their showroom in SF one weekend, and we were hardly acknowledged. Not even a "hello". One of the SA's was busy helping a client, and the other was roaming aimlessly around the showroom. We ended up taking pictures of the tiles we liked and spent our thousands of dollars elsewhere. A3 in San Carlos carries a wide variety of Porcelanosa tiles, and their customer service is exceptional. Don't waste your time and money at Porcelanosa, there are plenty of vendors in the city/peninsula that sells their tiles. read more

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Happy with our experience in SF showroom with Les. We went the first time without an appointment, looked around and told the salesperson Les, we would come back soon to get help on our choices an create a proposal for our contractor. We returned a few days later, and Les helped us with our choices and was able to find that one of the tiles we liked for our bathroom walls was even on sale. We could not be happier with that find, since we are replacing tile from an accidental head bump from a worker who broke the fire sprinkler that ruined our bathroom and much of our house. We are looking forward to seeing the tile installed in the main bathroom and appreciate Les's knowledge, guidance and help getting the tile choices made. We looked at tile all over the city before we found the Porcelanosa tile store and even bought some from another tile dealer for the kitchen and guest bath before finding the tile here. I would have liked to buy all the tile here, if I had known about the beautiful tile and choices. Much appreciation to Les who was really such a big help, we cannot thank her enough. read more

This review is specifically for Les Ikitseng. Just wanted to say, this woman is very friendly, easy to work with, talented with designing. I highly recommend her! read more

If you're looking tor a different slant on kitchen and bath tile ideas, this is the place to come to. The showroom isn't as big or impressive as the one in San Jose; however, it's still a nice place to come for ideas if you're remodeling. Products manufactured in Spain so it's very European. Clean lines and minimalist. High quality materials used and tested. High standards. You'll be impressed. We came today with a friend who plans to do a kitchen and bath remodel, and she went away with a clearer picture of what she wants and doesn't want to consider. Today it was understaffed; but don't let that deter you. It's worthy of a repeat visit. read more

Beautiful showroom with great selections. Les was my sale rep and she can help you with intricate design details to turn your bathroom like a masterpiece! read more

this is a review on the product quality and customer service. I bought my vanity top from them. Now I am looking at a crack in the middle of my sink 4 years after I hired a professional contractor to install it, a contractor known in the SF area for his quality of work. The email from porcelanosa customer service claimed that "technical department have diagnosed that the crack was due to improper installation." On what did they base their diagnosis ? By looking at the single one picture I sent over, they were able to decide what happened 4 years ago? read more

First off, I love the products, the design, and they seem to be good quality. That is, if you're able to get your hands on them. Last year I walked into this location and was completely ignored, not even a "Hello" as I stood in front of their desks for a good 5 minutes. The "help" I received was lackluster and they didn't even know what products were available or suited for kitchens. They said I needed to hire an architect and designer and that they'd work with them, and they don't work with homeowners themselves often. After two hours of force feeding what I needed to the employees, they said they'd follow up with an email. After 8 months of back and forth communication (about 2 months between emails from their side) another employee reached out and said that the sink that I was trying to order wasn't allowed to be sold in the US because it didn't meet "safety regulations". After this they never responded to another email, and when I called and asked about my order they said it didn't exist in their system. So I'm assuming they deleted it because one part of the order wasn't available? Whatever the case, this place is not worth the time or hassle. It's amazing they're still in business. read more

I have been to Porcelanosa a few times before. This review is due to the above and beyond service from Les. She was amazing from the start of the project to the end. We had 2 bathrooms to remodel, of which, Les helped us choose the wall and floor tiles. It's quite scary when Les is showing you how the floors and walls will look with a sample but I went with it. We ordered the tiles, shower, and vanity from Porselanosa. Due to our failed 1st contractor and COVID, our project was stalled. So when we had our new contractor, he told me that we need 3 more wall tiles for the bathroom. Les was right on top of it and found us the tile since it was already the previous model and found us the last few tiles we needed to complete the tile. We also had delays with the shower tray and each time Les kept us in the loop. What I really appreciate about Les is that each time I reached out to her, she was always pleasant, calm, and ready to help us solve the problem. In short, I will definitely go to Les again for any remodel we will be doing in the future. read more

Porcelanosa - a bathroom with a toilet and shower - Kitchen & Bath Near Me - San Francisco, California

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So - wild ride with Porcelanosa. The reason they don't get 5 stars is because in spite of talking in person with sales people at both San Jose and San Francisco - my partner and myself had emails and phone calls not returned. Just blatantly not returned, it felt wild. They almost lost my business in general. However, I feel incredibly fortunate that I was finally connected with Les Ikitseng. She really saved the day. She was incredible, responsive, and 100% the only reason I would work with them. If you like their product, and want a strong, knowledgeable associate - track her down! read more

We needed extra tiles quickly or else our project would be delayed. Orlando came to our rescue and impressed us with his professionalism and genuine caring nature. He was always prepared when we visited the show room and gave great suggestions. I would highly recommend anyone needing tiles to work with Orlando. read more

I placed my order in early Dec 2019 and paid by CC and by end Jan 2020 all the material had still not been delivered. As a result, the completion of my bathroom has been delayed by over one month. My mail to Mackenzie went unanswered. I will not shop here again. read more

I wish I could give more stars! Les Ikitseng is an amazing design consultant, and makes magic happen. She has such a positive attitude and a fun personality, even through the multiple times we changed our minds. She was so responsive when we needed 1 tile (yes, we were short of 1 tile), but she treated it just like it was a large high priority order and got things done. Definitely go to her for anything you need! read more

I agree with the last reviewer - staff her make the process really easy. Amanda was a pleasure to work with and I would recommend her to others. I like the tile products (waiting for them to get installed next week.) Amanda had good ideas, and was super helpful with all kinds of details. When I have a question, she typically gets back to me right away ... my order had tiles coming from different places at different times, and she always kept me informed and was also proactive, checking for updates on my order. One of our orders that had to be shipped from Spain was also a couple weeks late but not docking a star for these things because Amanda was so fantastic. It's not the only part of my remodel that took longer than expected... read more

Porcelanosa does have beautiful, modern tiles. I recommend starting at the San Jose showroom, which is larger than the San Francisco one and has a lot more samples on display. For me, it is difficult to visualize the end product by staring at a small sample; I need to see what it looks like on a bigger scale, such as a wall. The San Jose showroom has a good number of sample walls to view. 1 star off: I agree with the other reviewers that the sales staff is generally not very warm. I went into the San Jose showroom at a time that was not busy, and no one said hi. I seeked out a salesperson, Angelo. I told him that I was looking into finding some tiles for a fireplace mantel, and he told me that I should only get porcelain tiles because the heat from a fireplace will destroy ceramic tiles. I checked with several other people, including a fireplace specialist, who thought that remark was ridiculous. Ceramic tiles are baked in an oven to begin with, so they can obviously stand high heat. It makes me think Angelo may have just wanted me to buy the more expensive porcelain tiles. 1 star off: I eventually placed an order for some CERAMIC tiles from a salesperson named Valerie in the San Francisco showroom, since that office was closer to my home. Valerie gave me a few good tips, which was helpful. The problem came after my contractor picked up the tiles. He picked up three boxes, while I ordered four boxes (this was his fault). When I called San Jose warehouse to tell them about the problem, they told me I need to call Valerie from San Francisco showroom because I initially placed the order with her. I called San Francisco showroom, but Valerie was not there. Another woman named Catherine took over. I told her that my contractor only picked up three boxes when there should have been four. Her response to me was, "We have signature that you picked up four boxes." I, again, told her "My contractor signed for four boxes but he only picked up three." She, again, said "We have signature that you picked up four boxes." She made me feel like I was lying and wanted an extra free box or something. So I told her to do an inventory count to verify that there should be an extra box in their inventory. She did "an inventory count" and said "We have 1,000 boxes of Tile X." I told her that is not what I meant by an inventory count. I, again, told her she needs to have the warehouse do a physical inventory count and compare it to what is in her computer. I think this task was way beyond her though, so I asked to speak with a manager. She said that there is no manager in San Francisco showroom, and the San Jose manager is in Seattle. So I asked, "Then give me any other manager who is in town." She gave me the name of another manager named Merced. Catherine may be an okay salesperson for regular needs, but it did not seem like she would go the extra mile for a customer in need. 1 star off: I called Merced and again explained the situation. Fortunately, he was nice, listened to my issue, understood my issue, and did the inventory count that I asked for. He did find that his inventory count is one box higher, and told me I can pick up the extra box at any time. I really appreciated Merced's help. However, he charged me an extra box erroneously, and couple weeks later, I had to talk with him again about getting the charge removed. Even though everything is finally settled with Porcelanosa now, it was still a huge hassle doing business with the company. My order was relatively small. Can you imagine how crazy it would be for large orders? read more

I decided to purchase super expensive Spanish-made modern cabinets because one of my friends recommended it. Never have I regretted a decision in my entire life more . I signed the contract and paid 50% of the total cost back in September 2021 and the order was supposedly sent to Spain towards the end of December of 2021 And was promised by my designer my cabinets would arrive towards the middle of march 2022. When I called the designer towards the end of February 2022, I was told that the cabinets had already arrived but that they would be on a boat until the end of June 2022 when they would be off loaded and sent to the warehouse ( later on I was Contacted by one of the managers who offered me a 50% discount if I agreed to keep the cabinets when they arrived towards the end of June 2022- so apparently the designer had lied to me and the cabinets had never arrived as she had told me). I spoke to the manager once after our original conversation but then emailed her twice and also sent an email to the showroom manager and I have yet to hear from either of them . So my advise is that if you want to pay a small fortune for kitchen cabinets and receive one of the WORST customer service experiences, purchase them from PORCELONOSA. I could not regret having bought the cabinets from this company more . In the future , I will stick with AMERICAN companies. Not only do we make world-class products but customer service is also unparalleled. Heralio Serrano, MD San Francisco, California read more

My sister and bro-in-law were in town and stopped by to buy some accessories for their bathroom to match their Porcelanosa tile, and they were happy with their purchase and the level of service they received. Everyone was really nice and I will definitely stop by again when I'm ready to work on my house! Hidden behind a row of trees on Division St, Porcelanosa is the design district's best kept secret! :-) read more

This review is mostly about my sale associate Les. Who is my only destination since I got to know her. I found out about Porcelanosa when we were building our house. I went to the San Francisco showroom and I loved their products. However, it was pricey for my budget. I specially was looking to purchase marble for entire house almost 3000 sq feet of marble. I did not like the quality of cheap Chinese marble and I fell in love with the Persian White Polished marble tile that they had. However, I could not afford this high quality beautiful white marble. I am grateful for meeting the sales associate, Les. She was amazing, friendly and helpful. I would say she saved me 30K by letting me when she mentioned the stone is on promotion. She was always responsive to my emails. I ended up buying all of my tiles for the bathrooms and even the wall tile for the fireplace with her help. I bought a very unique Italian stone for my shower room at an incredible price. The picture of our fireplace tile ended up being used as advertising for the modern linear fireplace we built. This wall is like a master piece in our house and already received so many compliments for the tile. She has a great taste and she knows the product very well and the most important thing is she saved me at least 40K by letting me know about promotions and helping me. read more

My wife and I decided to redo our bathroom, turns out that was the only easy part. After spending hours on HOUZZ.com we were able to focus on a few bathrooms ideas that we liked. Our next step was finding the material. We went to a few retailers in San Francisco and Emeryville, we also spend a few weeknights doing trips to home depot and unfortunately it was all a waste of time. We had the image, this idea of how we want our bathroom to look, but we couldn't find the material that would do the image justice. Every tile and mosaic we came close to choosing, it felt as if we were settling. Luckily, one day walking downtown we happened to walk by Porcelanosa. After doing a quick browse we were left speechless with all the beautiful tiles and designs they had. There showroom is not like any other showroom I have seen. We were lucky enough to get to work with Valerie on our design. She helped us put the whole bathroom together within an hour. There were no second thoughts, or unsure feelings, after placing our order we walked out of there feeling extremely excited and accomplished. Valerie was very knowledgeable and experienced. She was very professional and her design was excellent. She was able to pull all the materials together on a table so we would see how the colors and textures would look together. She was able to give us a quote and place our order the same day. One of the items we wanted was not in stock, so she had it shipped from a different store. We ended up with a white textured material for the wall tile, a dark grey/light grey mosaic for some contrast, medium grey textured floor tile. We also purchased the rest of the bathroom accessories such as the tub, shower column, vanity etc from there as well. For my upcoming Kitchen remodel I will not waste any more time going to any other place BUT Porcelanosa. They are amazing and made the remodel experience very pleasant! Only regret is not going there first! Highly recommended! read more

FYI, very strong customer service experience here just now. Lovely thin porcelain and ceramic tiles and knowledgeable and kind staff. Some items stocked in Bay Area for quicker delivery. read more

Since they rarely answer their phone perhaps I can get their attention this way. Paid in advance 2 months ago for replacement cracked toilet seat. Hard to get through but when I did Mackenzie and Kyra were polite (or I would give this outfit one star), First told me it would arrive within a week then told me it was delayed 3 weeks. No contact from them since and can not penetrate their inane phone tree that mostly goes nowhere. Their stuff looks good but I would be wary this poorly run outfit. PS...I have since been contacted by Porcelanosa and they are making up for the inconvenience. I thank them for this. They deserve credit for acting quickly. read more

We went into the store a couple of times to look for tiles for our kitchen remodel project. Dean provides great customer services and great advices. Ordering was easy with help from Les. We can't wait to get the tiles delivered. read more

I have ordered five times from Porcenalosa, because of their beautiful products. In the past, the negative comments (of other clients) were warranted. But they are different now. I found that sales reps were cheerful, helpful and knowledgeable. The manager, Merced, had a great can-do attitude. Give them a look - they have magnificent products. Katie Neill read more

The sales person left the company few days after she placed the order for me. The order ended up delayed for 2 months. Going back again for parts but these kids that run the showroom lie about everything to make me visit. But when I get there, they have nothing. Don't waste your time here, better off just call or visit the SJ showroom if you really need their product. I later find out many tile supplier have similar or better products these days. read more

TRULY AWFUL CUSTOMER SERVICE AND I NOW HAVE THE UGLIEST FLOOR IN CALIFORNIA. A designer I was working with picked out floor tile for a kitchen remodel. Now that the tile is in it is truly ugly. I went to the show room several times looking for alternative ideas and the first time they ignored me until I asked for some help and the second time when I asked for help they actively made it clear I was an inconvenience. It was a little extraordinary. Be warned, the sales clerk told me there is a great deal of variation in their tile, so you can't just trust one sample in the store. One tile might look okay but you need to look at several because some look very different than the store sample.This is what happened to me. I thought they'd sent the wrong tile they look so different. I would give their tile negative 5 stars if that were an option! read more

Was told they had an item in stock over the phone. Went in to pick it up, a woman named Amanda was extremely rude and did not want to help despite an empty store. She told me her computer was down and despite my telling her I drove in from Oakland because I was told the item was in stock she asked for my phone number and said she would get back to me later. No apology, no attempt to call anyone just rude and frankly lazy. read more

The staff at this gorgeous SF showroom are as just plain great. Smart, polite, efficient, and organized. What's not to love? The tile itself is quite an eyeful. If you have not seen it yet, do yourself the favor of visiting the showroom to see it directly. They specialize in swanky modern underplayed porcelain tile in a large format. Very cool and such a price. read more

This place is freaking FAB! If you are looking for a top-of-the-line remodel, you will find it here! The staff know what they are selling, so it makes it easy on people like me who have no idea what they want. Even by looking through their website, you can tell they are very skilled and thorough in their work.. No shortcuts in this business, truly QUALITY. Valerie was so helpful! She took her time to come up with a perfect design and executed it flawlessly. I could tell she had passionately studied design once she put together some gorgeous sketches for me and I was convinced she was the one to take over this project for me. My new go-to for all remodeling projects in the future. Highly recommend Porcelanosa!!! read more

Wanted to write an update to this review. Porcelanosa rights in the comments that they will reach out and help you address your issue. This is not true. This is disingenuous and completely misleading. They did reach out, and I wrote back, and I never heard from them again. They will not help you. My recommendation if you chose to go with Porcelanosa is to be very careful of the order that you place. If anything goes wrong with your order, you will not be supported. If you do receive support, they will pass on the cost to you even if the errors were on their side. My recommendation is to not do any projects with Porcelanosa, whether bathroom or kitchen. These types of projects can be complex and issues will inevitably arise, however you will not be supported at all by Porcelanosa. You are on your own to deal with any issues. In general, customer service on the Porcelanosa side is virtually non-existent, which I find incredibly strange, especially for a product that pitches itself as a luxury brand. I would personally take my projects elsewhere. Not worth the headache. There are a number of vendors now selling the same products that will provide much better customer service. read more

Poor quality mirrors.... I purchased one of the large porcelana bathroom mirrors with wood trim on each side and after 2 years the edges of the glass started to lose it's reflective coating so now it looks like a crappy chipping mirror along the top and bottom edges - so disappointing and so expensive. This is why I gave only one star until I was contacted by customer service. Update: I was contacted by customer service representative, Lesedinaya, who ordered a replacement mirror for me and I am truly impressed that she and Porcelenosa are standing by their product 2 years after the purchase. read more

Horrible customer service. Wanted to shop for our bathroom & received no acknowledgment when entering the store. After one hour of rude "lack of service" we bailed out and went to Bayshore to a similar company that had much better service and selection. read more

We absolutely love Porcelanosa products! We remodeled a bathroom two years ago and when we decided to remodel our house, our only stop was Porcelanosa! We met Les Ikitseng at the Walnut Creek store and immediately loved her taste, recommendations and professional opinion. She moved to San Francisco so we followed her there (we live in San Jose)! She was so responsive to our emails, kept us aware of the status of our order and always followed up. We ordered many different items and they arrived at different times, she was always on top of our order. We enjoyed working with her and highly recommend her if you go to the SF store. Les is so personable and knowledgeable about the products ... you can't go wrong using her as a design consultant! read more

I was stunned by the lack of customer service. My wife walked in to their store looked at every display, and probably handled just about every sample in the place. Not a single person in there said "hello", offered us a card or asked if we needed any help. I am sure having an appointment would help but a simple: "Hi thanks for coming in, I am busy today, but I would be happy to schedule some time with you." But the catch was, 10 minutes after we got there, the store had 2-3 staff and no customers, we browsed for another 15-20 and then left. I guess a "goodbye" would have interrupted their flow. Bonus star for nice displays, though their wall racks are not user friendly either. As a business owner I pray my staff never behave this way. read more