I visited this location when I was visiting from out of state and needed to confirm some specific selections with my contractor (who would be procuring materials from a F&D location closer to the build). Two designers were at the design desk not helping anyone. Rather than being helpful, the design supervisor, Gina Quon, interrogated me on my project and tried to convince me to fulfill my project from their location, admitting that it would cost more due to distance but would overall be better (?!?). At this point, still not having answered my initial questions, it seemed like she was unwilling to work with me unless it amounted to a sales credit. Annoyed, she handed me off to the junior designer when she realized that was going nowhere. This designer, Hiba Chamekh, was wonderful! She is very talented and clearly has a passion for design, had fresh ideas and a keen eye for color. Hiba also kindly worked a bit beyond the end of her shift to ensure I was all set. 5 stars for Hiba and zero for Gina (who should maybe reconsider being in a customer service job). read more

We converted our ground floor to add 5 rooms including a bathroom and laundry room. Sam Mcclymond helped us at Floor & Decor on our many visits as we picked out tiles and laminate flooring. He was very knowledgeable, helpful and gave us some great design tips. He was also very patient as we were thinking through different ideas. Thanks for all your help Sam! Dougie and Samantha read more

Floor & Decor - Laundry room - Home Decor Near Me - Burlingame, California

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A very unpleasant experience at this store despite the large selection and reasonable pricing. Buyer be aware, you will not be able to return any uncut wood plank in a open box even if the sales saff promised you can at the time of purchase. The store supervisor had an impatient and unwelcoming attitude. She kept referencing the return policy not acceptimg open box eventhough the posted policy has no mention of open box but stated that all returns are accepted as long as they are in a resalable condition... This supervisor actually walked away when questioned about the policy. She makes you feel that you are NO ONE and how dare you question her?! Maybe she should get some training on company policy and customer service before she bullies another customer. read more

Floor & Decor - Return policy - Home Decor Near Me - Burlingame, California

Great prices and personal service. Been to Home Depot, Lowes and other riles stores. Saw the TV ad, drove down from Novato... WOW! Great prices...yeah saying it again. Huge selection. Got all the tile, pencil marble trim, Hardiebacker, mud, grout... everything to do the bathroom Con - no 3D rendering of your plans to show what it would really look like. read more

Everyone in this location seems miserable and rude. Except for "kamisha" she is very friendly and makes the perfect example of great customer service. We decided to pick up some base boards and when the guy loaded them, we noticed many of them were chipped and very damaged. We immediately brought that to "David Vargas" attention. He didn't even acknowledge our concerns and began unloading them back off of our truck. I was inspecting one myself and showing him the damages, when he simply continued to pull the rest of the base boards off and ignored us. He told us we could just pick them out ourselves and went inside. We assumed he would tell us where we can pick them out (whether in the back or inside the store)...but he totally ignored us and just left us there. He came back to get a drink and when we said "excuse me" he said "so are you guys gonna go pick them out of what" In shock of his negligent response, decided to just return everything. Horrible experience...not to mention the rude Asian woman talking to another customer in a very condescending way during checkout. I really love home and decor, but employees like those should not be hired to represent this store. It gives bad reputation. read more

This store is a dream!' In addition to an amazing selection and products it is backed by superior customer service. Thank you Josh and Fernando for taking the time to provide top quality service and going above and beyond for a customer. This company is lucky to have such dedicated and hard working employees. read more

This was my first time using floor and decor, and I'm pretty disappointed. I specifically ordered from the company because they advertised the tile as in stock in Burlingame and with pickup ready in 24 hours. Long story short, they never had the stock for this tile. The delays would have not been a big deal, but no one contacted me to tell me of this issue, and no one at that location picks up their phone. I have called more than five times over the course of several days and let it ring for over ten minutes at a time, and no one has answered. I wanted to share to let you know this is happening in case they are able to remedy this for future customers. read more

I've been a Pro customer for years and buy $s in material yet they called me and said they will charge $10 / day for storage . Order was placed 2 days ago and would take 2 days to be ready for pick- up. Today is Black Friday and so am shocked, which for many places is a holiday . It's ok if you decided to stay open . The order was placed online and they lied saying they notified us of storage fees. I spoke to an associate and he said they have plastered that all over the store and I said we placed an order online . I tried to speak to a sales manager Joseph who spoke to me after a 15 minute hold and hung up on me in the middle of a conversation. All in all , another money hungry corporate store that only care about the dollar. Won't be going to them again . My order size was pretty small so it's not like it was taking up big storage . Am done working with jerks. read more

Idk how the staff inside this store can be so different ... either you are a top notch employee- or you should immediately be fired. Your experience with rely heavily on which person is helping you. If you have the time and the budget, I would suggest you go elsewhere. But for quick and cheap- it's ok. read more

Floor & Decor - Octagon in gray - Home Decor Near Me - Burlingame, California

I ordered an item online. First on Dec 16th, and then again on Dec 17th, after my contractor told me he needed more. Floor and Decor estimate ~4wk given it will be shipped from vendor. 8 weeks out, and i am still waiting. I contacted customer care about 4 times on chat, once on phone, and visited the store as well. All that got me was - they made my Dec 17th order ready for pickup on Feb 3rd, but not the Dec 16th order :( for the same item...Why???!! :( It seems the shipment is sitting in their Burlingame location for past several days, based on what one agent told me, and yet they haven't taken it out for me, or, simply failed to provide a useful update on any of the 6 touch points. This has been a nightmare! Wonder if their customer service reads Yelp, and might help? read more

Floor & Decor - Home Decor Near Me - Burlingame, California

Needed some flooring for my kitchen and dining room. I came into Floor and Decor didn't know what exactly I was looking for. I needed some help and Rod was very knowledgeable and thorough with explaining the different type of floors and styles the store has. He also showed me different options that may consider for my budget. Rod made my experience at Floor and Decor nice and smooth. read more

This place is cheap. You get what you pay for. If you want to run in and grab some cheap tile, this place isn't bad. If you need customer service, go elsewhere. They don't answer their phone. They take 3 business days to respond to email - that's their published response rate they actually NEVER return emails. Their chat is never active. I was supposed to pick up an order between 3 and 4. I'm pulling into F&D at just before 3 and I get an email that I missed my pickup window. I go inside. "No problem," she says. "We'll bring it out to you in a few minutes." At 10 till 4, I have to leave. "No problem," she says. "We'll reschedule you for another date and time." I guess it was no problem for her. She didn't do anything! I'm the one that wasted 2 hours! The original estimate of 7-10 days has been completely blown we're now on day 20. Don't trust their delivery estimates - they lie. Now my delivery window has increased!@#!@#$ AND I'm not scheduled for pickup. I've tried calling - no answer. I tried chatting - systems down. I tried rescheduling on the website - "No order ready for pickup". "No problem," I say. I canceled the order. Luckily, there are plenty of tile places in the Bay Area. A3 Tile provides GREAT SERVICE and reasonable prices. Go there! I did and I got my tile in 3 days, it was ready for pickup when I arrived without waiting. Oh - AND they answer the phone. read more

Wide selection of tiles - different sizes, colors, styles, etc. Steve was very helpful and patient. He assisted us in making our selection of tiles, and also in determining the right amount of tiles to buy, and the appropriate amount of grout. Thank you! read more

I have been having construction done (seems like for years) in my home and needed to get tile for the shower. My Architect was w/me (thank goodness!) and helped me wade thru the extensive selection of tiles! I saw one of the employees and asked him for help. His name is 'Steve'. He really helped us a lot! He knows the store, what products work/don't work (for my needs), he didn't 'try' to upsell, he made sure we had the amount needed and a bit extra for mistakes/cracked tiles, and was able to guide, in application including grout colors, throughout the purchase. Additionally, 'Steve' was going to help us in flooring, but it was late, store was closing, and I was tired! Thank YOU soooo much, 'STEVE'! Also, I want to thank my GC for telling me about 'Floor and Decor'! Than of course Derek, my Architect, AND STEVE! read more

Ch. 1: "Pro" Desk. We're finishing up a long delayed floor project, so I offered to get more material while the hubby installed what we had so far. Ordered the boxes online, anticipating to pick them up after a two hour drive there. Pro desk: we were allocated those boxes, but they're not here, sorry. Me: This is unacceptable. Can you send them to my home? Pro desk: Yeah, but they'll charge you. NO EFFORT TO RESOLVE THE SITUATION, NOR KEEP ME AS A CUSTOMER! No wonder Karen exists.... Ch. 2: William the Willing So, as usual, I take the bull by the horns, find an identical item on the floor, and flag down a kid walking by (William) who was willing to help. William was courteous, patient, and made the effort by loading up my cart, taking me to the (helpful and courteous) cashier, and then loading the boxes into my car. Maybe the Pro desk could learn from William. read more

This place provided, hands-down, the most stupid attempt at a shopping experience that I've had in a long time. First, good luck finding anyone who can help you or answer any questions at all. Their floor staff do everything they can to avoid making eye contact or being of any help whatsoever. When I did manage to find someone and waited patiently for 5 minutes while they helped another customer, they finally told me I should go up to the front of the store to maybe find someone there instead of talking to them. When I did that, the person I was waiting to ask literally just walked away rather than answer any questions. On top of this, I overheard that rather than the 10 days advertised for shipping of product's to the store, the actual time it's taking right now is 12 weeks. Waste of a trip and a company that is truly not interested in offering anything in the way of customer service of any kind. Truly, breathtakingly inept, incompetent, and without any value whatsoever. read more

Has anyone had luck with this store answering phone calls? We've been trying to call for nearly an hour to confirm a pick up next week? So far, our Floor and Decor experience has been negative, the least. We went to a store off McCarthy and proceeded to have the worst customer service experience with the cashier that we decided to place the order online instead. The delivery was made to a different store but, like so many have said, trying to reach anyone is impossible. Anyone have any luck? read more

Luis Molina was such a wonderful problem solver. He was detailed, pleasant, and efficient. It gave a good feeling about Floor &Decor. And, when entering, we were greeted by such friendliness and professionalism. Her name was Stephanie. Great staff you have here. read more

I've had really good experiences here. When looking for tile, I was first put off by the stock being very conservative white and "greige," but was able to find some things that worked for me. The one glitch was that one box of white tile was of a different color lot than the rest, which was discovered after installation. I have not yet resolved this. Tip: be sure all boxes have the same color lot number! They have a generous return policy, even with open boxes, which is great when you're trying to save money. Staff are very helpful, especially when trying to find trim pieces. Kudos to the staff at the San Leandro store, too, which is HUGE. read more

This review is with the Design Service/Advice at Floor & Decor. I scheduled my appointment online. That was the easy part. Going in was ok and my design consultant was nice and listened in regards to what we we're wanting to do for our bathroom remodels. I had dimensions, pictures of our bathroom(s) and the design(s) I wanted ready and sent to my consultant. I was trying to make the process easier and quick. I was expecting and hoping for more help in picking out better matches to the pictures I brought in of the design idea(s) we wanted. Didn't get much help. Just a walk around the story and pointing out this and that and saying yes or no. I also expected to get a quote then and there on the cost for the materials I would need to do the bathroom(s). I had dimensions. I was told it would be two weeks; before I see a quote. I also asked if they could do a 3D render, so I could see what the tile would look like in my space. I was informed they only do generic pictures and it wouldn't be exact. They weren't kidding on the pictures. I received them and they were no help at all. Not even my bathroom layout. I'm still waiting for a quote and it's been over 2 weeks. Not holding my breath. Don't expect much with the design service. read more

This place is amazing, even though I've spent far too many hours here with my husband and daughter looking for all the components of our 3 future bathrooms and kitchen floor. We ended up choosing this place for all the hardwood in our house, tile in kitchen and bathrooms, wall tile for all 3 bathrooms, grout, and trim for our showers. Pros: Monstrous selection of bathroom / kitchen floor tiles, decorative tiles in pretty much any pattern you could dream of, super artsy tiles, fake-o wood tiles, engineered wood, laminate, real wood, shower flooring (i.e. pebble flooring), you name it. Brightly lit and spacious showroom and warehouse. Huge displays, and bathroom setups that help you picture how to put together the funkier tile types they have in stock. Creation stations where you can put different tile types together to see how it will look, and check its appearance against subtleties of grout colors (a nightmare of 50 shades of grey, literally) Awesome prices -- we were looking at this place and other warehouses up in South City and the Bayview. I was surprised to find a place with that reasonable of a price point on the peninsula. They allow free design consultation which is key in helping make decisions that have seemingly a billion variables. The last couple times we've worked with design consultant Manal and she is amazing in giving feedback and helping us make the best combo of wall tile, floor tile and coordinating grout for each, while considering the cabinetry and fixtures we've already bought. She is incredible!! Props to Manal and thanks for an awesome experience. Cons: Their design consultants can be pretty stretched in resources between serving all customers and also doing these consults. Some design consultants were not as good as others. The first guy we got was simply not great and I didn't really find the experience valuable. Cramped parking lot, not a lot of spaces. read more

Tiles and flooring galore! Everything here is shiny and pretty. I came in looking for a tile I saw online and wanted to make sure I liked it in person. It did take a while for anyone to acknowledge me...it was during the week and in the afternoon, so there weren't many customers. One star less for that. Anyway I spoke to a male associate and to Perla. She is awesome! She took her time showing me the tile and helping me get a better idea of the design I had in mind. I didn't have or make a design appointment I already knew mainly what I wanted. She even helped me load them into my car! You won't be disappointed coming here. I shopped around for pricing and this was the best pricing. read more

Floor & Decor - After - Home Decor Near Me - Burlingame, California

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Good god! More than an hour to actually get someone to help with with grout. I had to ask 4 people for help. They all said I'll get someone to help you just a minute. Wait wait wait.... Finally after an hour I got a millennial with attitude. Don't do it unless you're desperate! This place is ridiculous! read more

OMG !! I hate trying to figure out tiles and how it matches and how it will look!! I am remodeling my bathroom and made an appointment with Lynn Soe the designer and she was AMAZING!!! I told her what I liked and we went on the floor to pick out something's and she made it happen. She made my life so easy ! A 1000 Thank you's!!!! Compared to some of the other places whose customer service was not good , she was incredible. I will plan to come back to do my future projects on my new place! read more

I walked in and Gina was right there to help . She was very knowledgeable and kind. She has great experience and makes shopping in the store so easy. I was was so happy to meet her and a big thanks to you Gina! Another big thank you goes to Steve who made our experience alot of fun. He used to be a tiler himself. He has a good eye and had wonderful recommendations. He was kind, Patient and a joy. Steve, you are the best! Thank you! read more

This place has amazing customer service from the people who answer the phones to the people that assist you in the isles to the cashiers absolutely amazing They go over and beyond from helping you pick out the correct items to loading it into your car They also make returns very easy, simple, and hasslefree. If you buy any extra material or the wrong material as long as the boxes are closed, they will return it. What brought me to this place? I was looking for commercial tile for a kitchen the competitors needed to order it. They had it in stock over here, the grout, and the cement. We're also in stock and priced to compete. Thank you so much for serving the community and the people and hiring staff that actually knows what they're talking about. I cannot give you specific names as I dealt with six or seven different people at the three or four times I went there but they were all helpful, respectful knowledgeable, and have amazing customer service. Spend your money where your money is deserved , and respected read more

We are remodeling the bathrooms in our house in San Francisco and visited a couple places in the City. Didn't really see anything that caught our eye and decided to visit Floor & Decor. Totally glad we did! This place is HUGE and has so many options. There is also a showroom are in the front where you can get some ideas and see some of the tiles/floors. (Speaking of... this place really only sells floors and tiles, and I am totally ok with that. Just wish I knew where they got some of the bath fixtures and lights in the showroom!) Amazing customer service as well... especially from BARRY! He has been so helpful both times we were there. He is definitely very knowledgeable about the products in the store and has a great eye for design. When you first walk in, it is a little overwhelming, but Barry and the other employees are so helpful. There is definitely a method to selecting floors and tiles, and we are so happy that Barry was able to point us in the right direction. He has been so patient with us and has excellent taste! His suggestions have been right on point with the style that we want. Thank you, Barry and Floor & Decor! A++++! read more

My husband and I are doing some renovations and came here to pick out tiles and grout. Steve helped us throughout the process. He calculated the materials we needed and walk us through every steps. Because he had everything on his little tablet upon checking out it was a breeze. Thanks again to Steve. read more

Thomas was amazing, very helpful, very informative he knows his stuff. He took time to help me find an alternative flooring after I realized the one I had picked was no longer available also helped me find transitions for flooring that did not yet have any! He offered his phone number in case I needed to contact him and gave me the customer service number in case I had any issues with purchasing the order line. Tom went above and beyond. read more

Floor & Decor has an extensive selection of tiles, stone, backsplash, hardwood floors, mortar & grout...basically anything you need when remodeling your home. The employees that work there are extremely helpful. You can even book an appointment with a design specialist to help with the design of your bathroom, kitchen, etc. If you are in need of hardwood floors, ask for Thom. He's super knowledgeable and extremely helpful. Thanks Thom for your expertise and providing different ideas to consider. read more

Actually I liked to thank Menal she is working at free consultation interior design department she is very caring and professional and effective with kindness and great attitude just appreciated !thank you read more

My husband and i love coming to this place . We got tiles and flooring for our houses . Henry is very helpful and responsive. He went above and beyond to help us Will definitely comeback for our next project. Thanks, Henry read more

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I bought 100s of dollars from this store. Beautiful tiles and hardware floors. Quintin and Karen truly helped me out, first they helped me pick wonderful porcelain tiles (that every guest is asking about), but also helped with a return. Always smiling and always very professional. A++ read more

Floor & Decor - Home Decor Near Me - Burlingame, California

Felix and the staff there are amazing. They are very knowledgeable in the products and never feel like you are burdening them. The selection is huge and the customer service is fantastic. read more

I went to Floor and Decor for the very first time to get a comparative bid. Steve Davis spent 45 minutes with me, answering all my questions and guidance. I will not go back to the other vendor and only order from here because of @Steve Davis. Thank you Steve! read more

This review is for Larissa! She was wonderful to work with. She understood all of our needs, was patient, kind, and even laughed at all of our dad jokes. She has beautiful energy. Thank you Larissa for all your help today ! She def deserves a raise! :) read more

Stopped by here on a Sunday and it was relatively slow. This is by far the nicest flooring place I've been to. Very organized and neatly displayed - i like how they show you tile samples on a board with ~10sqft giving you an idea of how a section would look rather than just 1 tile like most places. The reason this place gets 5 stars? The staff - special shout out to Fernando - who stopped by and asked us if we needed any help and ended up helping me put over 1000lbs of tile onto a cart and then again to load it into my car. Definitely appreciate the extra mile to help! Would recommend to anyone looking for flooring or tile... they've got a really big selection. read more

This place looks like a Smart N Final on the outside but a HomeDepot for everything tile on the inside! I was looking for a larger piece of white tile to make a shower niche. Every else I had to buy a whole box this place had them by the piece and still half the price as all the other stores. Every where else's I had to order and the quickest they could get it to me was a few days. FD has a lot of inventory and you can buy what you need. Why didn't I find this place sooner! At least I can tell others for future purchases. read more

We went here to look at flooring and tile for our home remodel. Luckily we started talking to Designer Gina Quan. She is super knowledgeable and will definitely point you in the right direction. If I ever do another remodel (hopefully not!) I will definitely seek her guidance and expertise. read more

We have had a number of issues at this place and it's absolutely incredible the low level of service and consideration from this business. We recently ordered a shower curb online for pick up in store. After about 10 days we decided to call for our order as nobody from Floor and Decor reached out. Our item was received, and then sold to another customer. What if we didn't call, was anyone going to let us know? I'm gonna guess no. There is no accountability here and the lack of service is appalling. I cannot understand for the life of me how a business can operate with such lack of knowledge and customer service. When I try to provide feedback on their site, the "submit" button doesn't work. To be expected. read more