My husband and I went to find trim for our Tile and I was dreading that task. I thought we would be there for hours trying to figure out the perfect match. UNTIL Grady at the Henderson store asked if we needed help. We had it decided within a half hour!! He is definitely a professional at his job all the way around. Thank you Grady.. read more

My Floor and Decor experience was fine. But the bank they use for financing your purchase was a nightmare. We got a loan for our flooring project for about $3000 with no interest for 18 months or so. I sent my payments to them through my banks bill pay service. My payment was due on 1/2/20, I sent on 12/27/19 with a delivery time of 5 days, per Wells Fargo. The payment went out right away and on Jan 13 they still "haven't received my payment". With holidays accounted for, it's been 8 business days. 11 if you count Saturday's. They pulled this twice in 3 months resulting in lots of phone time and 2 late charges of $39. I finally called and paid it in full because I was afraid they were going to screw up my high credit score. So much for "no fees" for 18 months. They'll get it one way or another. Good riddance Comenity Bank! read more

Floor and Decor has a great selection. However, if you are looking for customer service or design advice, you will not find it here. Our first trip to Floor and Decor, we asked to see the in house design specialist. It was 4:30 p.m, and we were told she left on a family emergency. The next scheduled "designer" was not due to arrive for another hour. We returned a few days later at 5 pm, and it seems we missed the designer again, who had just left. But the next designer was due any time. She was running late as she has another job. When she finally arrived, it was a young lady who seemed nice enough, but was not helpful at all. She offered very little design advice...any questions I had were drawn out of her. I asked questions about travertine, but she knew less than I did, and I had recently reviewed info on travertine from their website. She finally showed us some tile combinations, but not until we asked what our options were. It was like being assisted by a petulant teenager, but without the charm and knowledge. Floor & Decor is great for do it yourselfers. But if you need design advice or ideas, this is not the place. The design staff I met knew very little about flooring and customer service. They should take the time to hire associates with actual flooring experience, and the very least--some communication skills. read more

This evening was our first experience with floor & decor. A young lady name Judith helped us out and did an excellent job helping us. Kudos to you Judith, you rock!!!! read more

This place is awesome. I needed to replace some tile from a remodel and was in and out in 5 minutes flat. Thanks to Lorenzo, we found my exact tile quickly. He even loaded it into my car for me. Such awesome customer service. Renovations can be stressful but Floor and Decor made it easy and even fun. read more

Whether you're a do it yourselfer or a seasoned contractor these guys are awesome. Compared to other tile stores in town that I've used for the last five years they blow the socks off of everyone with their friendliness customer service and ability to get what you're trying to get done. They have a sense of urgency when you need it and a willingness to take as much time as it does when you're working through design ideas. I just completed a 2000 square-foot house with them and I'm looking forward to the next flip. read more

Great selection of tile ranging from porcelain to natural stone. Floor and Decor does offer competitive prices however the customer service experience is fairly awful. I was running low on marble for my kitchen and needed something to border to fill spaces. I saw some beautiful travertine tile for $1.59, but chose a nice ceramic tile with a stone pattern instead. My father and I were waiting on some assistance, but nobody approached us or asked if we needed help. My father walked to the front of the store where he saw a lot of the employees standing around the register just talking and not looking too busy. Then he asked someone who appeared helpful for a cart, to which he replied carts are in the parking lot and pointed to the entrance/exit. After we got our cart, we noticed that the cases of tile were bound together in pairs, which we would eventually have to separated because we ended up needing an odd number of cases. Apparently, the customers are expected to carry their own knives because there was nobody available to offer any help with the packaging. After dulling my car key a bit from trying to separated the cases, a gentleman, who didn't look like he worked there, asked if we needed help. He then proceeded to write on a blank strip of paper and told us to take it to the register for checkout. Before checkout, we walked to the back of the store in search of thinset. The two young men working this department were very helpful in answering all my questions. Although these two dudes didn't look as though they worked there as well, they still approached us to see if we needed help. If it were not for the two fellas in the installation department, I would've given Floor and Decor two stars (one for the low prices and the other for the wide selection of tile). Because of those stellar guys I give Floor and Decor three stars. So if you're a manager and reading this...give those dudes a raise and some proper uniforms. read more

Wow, just wow. The selection is unreal. I've been looking around at flooring to have our kitchen and family rooms redone. Checked the obvious Lowes and Home Depot... Then started looking into other spots around Vegas. First time going into Floor & Decor and I was blown away. It's like a Costco for flooring. Pretty much any style or type of flooring is in stock. Very cool. read more

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I used to love this store but recently bought 65 cases of flooring shipped from California to this location in Las Vegas. I had to rent a Home Depot flatbed truck and called the morning to pickup my order when they told me it was ready for pickup. I arrived and waited 1hour and 22mins to pickup my order and have it loaded and I asked three people why my order was not being taken care of. The employees said you will just have to wait. There was no customer service and were the employees were very rude about it. I saw that they were wrapping the orders before they sent them out to be loaded so they were very unprepared also I saw another customer with forklift forks driven through his order damaging his product. The guys on the forklifts act like they just started driving this week. I spoke to the warehouse manager Eric who said that his guys were slow and nothing he could really do about it. I am really generous when people do work for me and I was going to tip the workers $20/person for them loading my material but when the employees tell me you just have to wait and not apologize about their performance and also say if you don't like it go somewhere else is a big shock to me how people actually treat customers nowadays. I am from the Midwest and this is unbelievable how rude these guys were. For someone who just spent $3,000 here you think they would act a little more responsible and kind to their customers. But the joke is on them I have five houses that will need flooring this year and they will not get anymore of my business. Please be aware and go somewhere else with your business! Thanks and merry Christmas. :) read more

I am a real estate agent and property manager who also flips houses. I'm working on two really big projects right now to individual houses over 3000 ft.² each. Right now I need a lot of material tile, mosaic, and laminate flooring. Floor and Decour is a really Great place to buy materials at a great price. Whenever I come and I always ask for Farrell, a sales rep that works the floor. He is very knowledgeable and I value his opinion. When it appears that they might be out of stock or something he always checks the back for me and often finds extra. Thank you Florida core and thanks Farrell for the great service. I'll be back. read more

Floor & Decor - Home Decor Near Me - Henderson, Nevada

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Love the flooring I bought however, they were limited on supply and it took weeks to get the rest of the product in. I put in 12mm gray maple flooring and they said it's so popular they can't keep it in stock, well order more! Then, they never have the gray quarter round in stock. This place needs some management and front desk training 101.... read more

My folks decided to put new floors in their home. So, after pricing a few places, we decided to go with Floor & Decor for everything. We went in and priced everything and ordered what we needed. We were given great service, and after we paid for the flooring they brought out the boxes to our truck and they loaded it up for us. It was a bit of a workout to get everything done but, they made it much easier for those of us who are do-it-yourselfers. My folks have already decided that they were going to do their kitchen next and this will be the first place we go to pick up what we need. read more

There's so many choices here. If you're not sure what you're looking for, get ready to spend some time looking at everything. Valerie, the cashier, was really nice and helpful. The only thing I didn't like is the wait for them to load my purchase. It's been 30 minutes and I'm still waiting. If they take any longer, I'll have to change the rating to 3 stars. Maybe it's the price I have to pay for ceramic tile that's only $1.09/sq. ft.? Update.... Changed to 3 stars, took them 50 minutes. read more

Bar far the best place for all flooring, laminate, title plus kitchen backsplash and stack stone, etc etc. prices and selection/quality simply cannot be beat! read more

Floor & Decor - Amazing laminate selection super good quality 12 ml. Plus hand scraped and look at the price!! - Home Decor Near Me - Henderson, Nevada

This store has the most amazing support and customer care. Kudos to Evelyn!!! Thank you very much! The best customer experience!.. this team definitely goes beyond standard efforts any retailer will apply for the best customer satisfaction. A specific flooring material could not be made available to my location due to the business tools limitations, but the support team in this store heard my case and figured out how to helped me out, otherwise I would have to leave my work unfinished or restart with different flooring, both extremely bad news. read more

Awesome Customer service!!! The Absolute Best selection hands down... My son in law is the owner of Desert Palms Construction...Vinny recommended that we lQQK IN FLOOR & DECOR... He said your prices & Selections were Excellent...He was Right! read more

This one star is only about returning items! So I'm trying to figure out backsplash, so I have been going the last two weeks picking different things. I finally decided and wanted to return the tiles I did not use. I have the receipts plus they have my phone number which pulls up all receipts. All I wanted was a gift card to go purchase what I wanted. It took over 30 minutes to put credits back on my card! Wanted a manager and he completely blew me and another customer that wanted to speak to him!!!!! Like literally ran away from us!! So yeah customer service sucks read more

Price and product are decent for what you get, however as a contractor these guys need a better loading system. One guy and one forklift for the amount of biz is ridiculous. Waiting almost an hour and haven't been loaded yet on a Monday morning is really sad. Hmmmmmm, one more loading crew could solve this issue. read more

Matt helped me a ton! He made my visit a breeze, and ordering the product I wanted easy and simple. I had trouble at other stores, but Matt was straightforward with his answers and his help. Give this man a raise read more

Floor and Decor just lost our business, we will go elsewhere to do our floor shopping. It is not a law to wear a mask we aren't required to wear. They have discriminated against us. I guess it's more important to them to follow Sisilak than $. There are other competitors that will sell to us. read more

It happened to me twice that stuff I returned I was actually charged again instead of giving money back. Be careful. It's a real scam what they are doing. read more

It was my first time going to this store, I never new it excited till I heard about them from a friend. It's a huge store with many different selections to pick from the first thing I noticed was the great customer service I got as I stepped inside, everyone was saying hello even one guy employee right as I stepped in a huge smile and one loud hello haha...asking if I need help they were all just so helpful. I went in towards the late afternoon after lunch and noticed a big rush of customers on all sides by the registers I noticed a bunch of workers but only one guy ring up people, he seemed to be fine even though it looked crazy. I bought a few items and there prices are amazing I just love this place for all my projects, Will be coming back. read more

Floor & Decor - Making something new - Home Decor Near Me - Henderson, Nevada

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We've met great deals here. There is a lot of nice flooring and if you're patient you will find something that works. We got some beautiful Italian ceramic tiles for $1.99/sq ft which was 20% of what we intended to spend. read more

Recently purchased laminate flooring for my home remodel. Rainbow location was very helpful but my order couldn't be fulfilled totally. I went to Henderson the next day to recieve the rest of my order. Not only was their Henderson location hard to get in contact with by phone but when I made an appointment 3 hours in advance it was unfulfilled when I got there. As of this moment. I'm still waiting for my order to be fulfilled and it's been over an hour of waiting while other customers come and go. read more

We needed new flooring, grout and accessories. We were lost until a gentleman by the name of Chaz Suarez helped us. He was so knowledgeable and helpful. We would have been looking for hours. Great Guy!!!!!!' read more

The customer service at this location is outstanding. Both Chaz and Jesus helped us at different times with so many of our questions and flooring/stone orders. They went above and beyond and made our experience easy. I highly recommend shopping here. read more

I drove 30 miles to go there after shopping around online. They clearly beat every other retailers price on my specialized Aqua Blue Glass tile for my kitchen back splash at 89 cents each. So I go inside an was helped by a very friendly, knowledgeable Floor & Decor sales associate Moises. Not only did he help me for over 40 minutes, I did spend hundred$ there when we finished- he even spoke with my installer via phone to make sure we had the proper thin set & non sandable grout & trim. This is the place to go, do not even waste time anywhere else even their clearance stock outside was abundant. They need to give Moises a raise. Myself being a business owner Moises clearly showed a commitment to excellence. read more

Floor & Decor - Aqua High Quality Glass Tile - Home Decor Near Me - Henderson, Nevada

Only place I buy my all the material for my buildings. Greatest prices in town. Huge selection on tiles, wood and stones. Highly recommend.

New Store at Rainbow and Cheyenne Today I visited the new Floor and Decor warehouse at 3075 N. Rainbow Blvd.,L.V., 89108. This place is fabulous! The tiles are prominently on display individually, rather than stacked in a row so you can only see a portion of each. They are spaced apart nicely, each display a few feet apart, so you can focus on one at a time without being overwhelmed. There were displays of sections of grouted tiles so you could see what a few would look like, and walls of decorative tiles for showers or backsplash. It was so refreshing to have space and visuals to help plan my projects. I only saw a small portion of the tiles and can't imagine what all this place has to offer. I made an appointment with the decorator, Christina, to help me make selections based on tiles and pictures I will be taking in. I need a lot of input because I'm no designer, and this service being offered is so helpful. Andrew, the third party installer, also made an appointment for me to have my rooms measured so I can have accurate estimates once I make my flooring selections. As outstanding as this store was, the staff was equally as impressive. A very nice young man, Andres, assisted me with making a grout selection, choosing the correct mastic for my mosaic tile sheets, and sealants, which I will use on a table I am building. We discussed at length the preparation techniques, quality, application, etc. of the products I required. He was very knowledgeable. After helping me for at least a half hour, when I finally made all my selections, he offered continued assistance rather than rush off. You don't get that kind of service at Lowe's or Home Depot. Floor and Decor is head and shoulders above any big box stores. They know their product and are willing to assist you with patience and a smile. I had several questions and multiple staff members assisted me or just offered their opinion which I truly appreciated. A big thank you not only to Andres but also to Bernadette, Rokana, and Romy. If you can't find what you are looking for at Floor and Decor at the new Rainbow location, with the help of the fabulous staff, then you may not need it :). Give this store a look if you are considering any home renovations, selecting for a new build, or just to see the amazing amount of choices and displays for future reference. I have several new ideas for my home after this visit. I'm sure my husband will be thrilled, or not, ha ha. read more

If I could rate people I would! Claudia and Lorenzo were 10/10 AMAZING!!! Lorenzo was super knowledgeable and helped us get everything we needed plus explained the why behind it all. Claudia stepped in after a big oops to help. It wasn't her fault, but she did everything she could to make things right. I kindly asked Claudia to get the manager for me as well. I told her I wanted them to know I appreciated her help and that I wanted to voice my frustrations. The long story short, On Saturday evening I purchased about 7500 in supplies, some of which were the last on the shelves. We needed to come back on Sunday to order some more of the flooring from their Draper location since this store didn't have enough. When I arrived on Sunday I discovered the 35 boxes of vinyl flooring I had purchased were never pulled off the shelves, this was easy to see since I had purchased 100% of their remaining inventory. It was supposed to be stored in the warehouse until the rest of my order was ready. I was horrified when there were two families literally with carts about to load up and buy the flooring that I had already paid for!! Turns out, some of the boxes of flooring I had paid for shouldn't have even been sold to me in the first place because somebody else had already purchased it. This caused such a mess with our plans to order from Draper, UT. The ordeal caused me to need to rent a larger vehicle etc. I asked to speak to the manager to both give Claudia some props (this isn't done enough these days) and explain my frustrations. Enter Lonny, the weekend manager who gets a 1/10. I gave Claudia all the praise which he didn't seem to care about :-(. Then when I surfaced my issues he nonchalantly said sorry these things happen. Yep. That was it. No empathy. No action. No credit. Nothing. Just No help at all. And what was most sad, NO gratitude for having a wonderful employee like Claudia who actually cared to help. See Claudia and Lorenzo if you go!! And avoid Lonny at all costs if you want to be treated as a valued customer. read more

Went to pick up my order in warehouse... The manager Byron tells me something went wrong with my order but they could order it from another store but it might take some time.. Another employee q says that they Will call me when it comes in. I left very upset that day. Two days later that same girl q leaves me a voicemail stating that she apologized for the mix up and that my order was ready now... Me and my installers were going to cancel my order because for sure we thought our project was going to be put back a few weeks because of the mix up. I dont know what those two associates did to correct the mistake but I have to say I couldn't have been any happier... They actually did what they said they would do... No complaints coming from my way... Great team in the warehouse! Great system. read more

Floor & Decor - Great price for the quality of tile - Home Decor Near Me - Henderson, Nevada

Suzie a store Manager went out of her way to help me with my purchase. Clearly she knows about good customer service. She is a real asset to the store. Thank you Suzie for your help. read more

OK People, this is the NIRVANA of tile and flooring! The staff has been SO INCREDIBLY helpful, and we have been there too many times while redoing a kitchen and 3 bathrooms!! It is rows, and rows of every style tile you can imagine. And did I mention it is REALLY AFFORDABLE!!!!! Why so affordable you ask? Well because it is kind of a clearance center. That is really great IF they have enough of what you want. Sometimes it is a big if! Don't get me wrong, they will order if they can. Sometimes they can, and sometimes they can not. With that said, don't make the mistake we did! Picked out our tile, went back 2 weeks later to pick it up. They still had the tile, but all the edging was sold out. We worked it out and found something as fabulous that we love! But you get the point. Snooze you loose. They have a 30 day return policy, so you have no excuse! If you are looking for selection and savings...This is the place for you! If you are a house flipper, this is a good place to go and save but remember buyers do not want to pay top of the market pricing for bottom of the market materials! Pick quality and taste! It is here, and still affordable! read more

I am pleasantly surprised at the fantastic customer service and assistance that I receive when I go in. Today I needed wood floors and was assisted by Kody who is super knowledgeable and went the extra mile to make sure the main store had what we needed. And finally was assisted by Derick who assured us that our order would be ready for us in the time frame we needed. I'm beyond happy with my home reno, thanks to their assistance read more

I wanted to leave this review with all joy and thankfulness to the wonderful customer service I received from Joleen and Julio at the store 202 from Summerlin in Rainbow. I received world class customer service and they didn't only guided me with great knowledge but also took the time with me even though they were busy. I was available to successfully complete my project and I wouldn't of done it without their expertise. I definitely will comeback and refer all my family and friends. Thank so much for this wonderful experience. read more

Currently sitting in the warehouse pick up area for going on 30 minutes to pick up a small order. People who got here after us have been served and we are still waiting. All of this after I never got a confirmation email that my order was ready; I only found out when I called the store and the employee was like, oh yeah, it's ready. Uhh, ok. This whole process is ridiculous. read more

I'd like to give a shout out to salesperson "Shak". He's kind, courteous & extremely knowledgeable. He takes the time to explain every detail to you & you walk away from him knowing a tremendous amount of information. The prices at this store can't be beat either. Great employee to have on working!!! read more

David was very helpful. Many employees walked by us and didn't acknowledge us but even though David was busy moving things with large machines he made sure to offer to help us as soon as he was done. He helped us with everything we needed and got us taken care of. Our last experience here was terrible though. We ordered backsplash for a remodel and they told us we would get it within 10 days but then when we went to see why they hadn't called us they informed us they couldn't place an order until more was ordered at the same time and it set us back on time. Horrible first experience but this second was much better thanks to David and our cashier Terry! If it wasn't for them this might be a 1 star review because it was that bad of a first experience. Overall I would come here again but I WOULD NOT place an order here if they don't have it available. read more

I just remodeled my shower and this was the only place I went. The customer service was great. The sales guy was really nice and helpful. And when I had left over tile that I didn't use, I just brought it back and they refunded me. :) Yes some of the stock is limited and mine even took 2 weeks to come in but it was worth the wait for the price I got it for. :) read more

My wife and I went to Floor & Decor very recently. We have previously been to this location to purchase some vinyl flooring to be used as a temporary flooring solution. For this reason, we were not looking to spend a lot, and we had accomplished our mission. On this most recent trip, we were able to get enough flooring for approximately half of our house at a very good price. The associate that assisted us, Daniel was very helpful. He also informed me of the free classes on Saturdays to assist me with installing my vinyl flooring. read more