After purchasing approximately $4,000 in "waterproof " flooring from this company I had an unfortunate leak on the floor and it buckled immediately. Floor and decor is not standing behind their product and giving me the runaround . They actually expect me to pay for the floor inspection! I do NOT recommend this company ! read more

Went there to return all the unused items from a remodeling project. Edgar was super helpful and patient. Wonderful employee! Big shout out to Edgar!!! read more

Best selection & prices in Las Vegas. My only suggestion over buy & return if needed. They ran out of my white subway tile. Crazy!! Anyway, had a hiccup my contractor picked up my materials, I was short 3 boxes of tile. I spoke w/Joleen. Showed her my receipt & that I needed 90 sq ft of this tile. I paid for it but didn't receive it. She held my hand through the process & at the end gave me the tiles...no charge. Joleen was super nice & understanding. They even have designers there to help with your next project. Please build the Summerlin store fast!! Love this store read more

We worked with Moises and he was wonderful. He gave us so much wonderful information. We have gone to a couple of these stores in Phoenix and it seemed like we were a bother when asking questions. Moises he went out of his way to give us information that was so useful. We even went to the manager to give him a complement. He took the time to be informative and was very patient when we changed our mind and picked out something different that he already had pulled for us. read more

My husband and i built a custom home this past year, therefore I spent a lot time, money and energy into selecting every item. Invariably, when it came to tile and flooring, i returned to floor & decor. They have an immense selection of high quality products, but their customer service is top notch! They accept returns on unused materials, have patience when assisting me in making my selections, have helpful suggestions and always go above and beyond. Other retailers could learn a thing or two from this company! read more

Was across the street at Costco & decided spur of the moment to check this place out. Im glad I did! It was a little hard to find someone to help me on the floor so I went to the register & the young man there (I think his name was Carmell) was so polite and helpful and he made sure I was taken care of. Found flooring for our remodel at an amazing price. read more

The WORST flooring experience we have ever dealt with. I have redone 2 other homes and decided, with our new home, we would use Floor and Decor. Not only was our entire $3,000 purchase rang up under the WRONG name and account (making it very difficult to find our history in their system.. And a little fishy if you ask me) but we were told all of our materials were in stock the day of the purchase and ready to pick up. The installers picked up the materials and installed most of our flooring only to find out some of the materials were missing. A MONTH later and we are STILL waiting for our floors to be completed. We call daily and only ONE person knows what we are talking about or can find our order in the system. When they do in fact find it , we are told they are not sure why our materials have not come in and they should be there any day. Every day we are given the run around. We have been living in our home with an unfinished project for over 4 weeks. Last night we were told it would be here on the shipment today. Just called and they said it never came in and they are not sure why. AGAIN. ?? DO NOT purchase from This company. read more

Jason was an awesome employee, very helpful and friendly ' great customer service thank you jason

I just installed new tile on my husbands and I new home. We went all over town looking for the best tile and we found it at floor and décor. Very friendly employees and were able to help us with any floor needs we had. Definitely recommend it. read more

The best place in Vegas for tile and advice. The manager JC ,Theresa and Victor were simply the best. They took the time to assist us with all our needs. Thank you guys for the awesome experience. All the crew that works in this store are simply the Best! Excellent prices and good variety on tile selection. read more

Night my tile here and had a great experience. The knowledge the employees had were top notch. Got everything I needed to install my own tile flooring. They also provide free classes on how to do it yourself. Highly recommend getting your flooring needs here. read more

So last week I was visiting Vegas and stayed with a friend she wanted to redo her flooring in her home, I recommended floor and décor since I've had GREAT experiences with the Cincinnati location, well may I say NOT SO with the Vegas location, The worst customer I've ever had the displeasure of. first a cashier by the name of Patty was extremely rude and ignored us to flirt with male customers and then another cashier by the name of "Q" took rudeness to a complete new level, I couldn't find ANY manager's nor would they page one for us, obviously we left feeling completely disrespected, when I contacted corporate they responded immediately UNTIL they found out my friend took her business elsewhere and once they realized they lost the sale they also lost all interest. if your shopping that market and live in the Las Vegas I recommend you look elsewhere unless your looking to be disrespected. read more

This is THE place to shop for flooring. They really know their product and seem to care that your project is done right. Not knowing much about flooring I decided to visit this store to compare my options. I was a bit overwhelmed by the huge selection but they helped me to narrow down what would work for me. They are amazing!! read more

Great store. Derick in the pro flooring was fabulous. He helped us pick a slab and he helped us pick tile for backsplash. Derick is the best hard working and very knowledgeable read more

Thank you Matt C. For such a great job. He took time to help me pick what I wanted. Excellent customer service. You don't get that often these days. Will definitely find him when I go back for my flooring. Keep up the good work!!! read more

We were recently here picking out outdoor tiles for our walkway. Farrell assisted us, and he went above and beyond. He was patient, knowledgable and very helpful. You don't get customer service like this anymore - we were very impressed. Thank you Farrell! We'll definitely be back. read more

First time going to floor and decor and the last... The girl at the resgister was nice even though we waited 20 mins for a manager to come... And when the manager susie finnally did come she was nasty with me she was nasty to the cashier and the cashier and I were the ones waiting for her for over twenty mins... The cashier was totally ignored and mistreated I definitely will not be coming back. I felt worst for the cashier which is even why I wrote this review. Susie needs more training. Im tottaly disgusted with the way she treated her co workers as well as the customers. Maybe more training or maybe she just needs to be let go ive worked in customer service for years that behavior is just unacceptable. read more

We have purchased tile and wood flooring here on several occasions and have been very pleased with the service and quality of materials. Matt, one of the assistants, was very helpful in giving ideas and suggestions recently, for a fireplace remodel. They have great deals and a huge showroom/warehouse. I plan on using them in the future for ongoing remodeling! read more

You guys get a five-star hands down for best customer service and product knowledge. I'm fairly new to this contractor world but Q at the back desk made everything clear for me. She explained all the installation materials and there uses which is almost impossible to be that knowledgeable she even confirmed it by looking up the answers in a book for me. She had a line of customers and still managed to answer every question for everyone. She showed attention and acknowledged every customer and there questions. Even went out her way to get cold waters for everyone. Thanks read more

Customer service is not good. If you have to order from another store, they have no interstore transfers. If you have to order from their warehouse to ship to a store or from another store you have to pay crazy shipping. Go to Home Depot or Lowes read more

I had a wonderful experience at this store with JOLEEN, she was very professional and very effective. She took a lot of time with me, she helped me to order in another store to complete my order tiles because they didn't have enough. She called a few times to be sure it will be exactly the same tile with the same color and the same references. She helped me for the shipping as well. She was amazing!!!! So if you go to this store ask for JOLEEN!!!!! You will be fully satisfied!!!!! Sandy read more

we purchased 716.90 worth of product on 9/04/18 and went to pick it up on the 9/05/18 and we waited over 2 hours for our order to come out . so what is the purpose of buying the day before and picking up the next day and no there was only one person ahead of us . was really disappointed in the service you get when you go to get the stuff you purchased . all the people driving around on fork trucks and still takes over 2 hours to get our order . then went to get a cup of coffee out of the coffee machine and that was empty too . the lady behind the counter just looked and did not say a word and even the truck driver making a delivering wanted a cup he was out of luck too .. there has to be a faster way to get your orders . thank you ricardo rosas read more

We have visited floor & decor many times trying to pick out tile ..Moses and Ruben went above and beyond to help us. They were always pleasant and very helpful to all our needs they never hesitated to help even when we were so undecided on what we needed they were there to help us through it.. We could not have been more pleased and will recommend your company because of these wonderful employees.. You should be proud to have them working for you.. Kathy Z read more

I was very pleased with the service and selection of tile. We are renovating our guest bathroom. Selected the white dream glass embossed tile for the shower wall. When cutting the round hole for the shower head it kept cracking. We took it to a glass shop, it also cracked. Took it to a place to water jet cut it, again cracked. My contractor had to cut the tile and nitch out a place for the shower head. The tile is beautiful but warning to anyone who wants to use this in a design that would require a hole cut. I returned the unused tile with no difficulty. read more

This is our second time going to floor and decor for our products. We are completely remodeling our home in Lake Havasu City. We have a very large flatbed truck that carries at full capacity 28,000 pounds so there's a lot of room for materials. For the second time we purchased a lot of products flooring rocks medallion etc. we were told it would be no problem to love the truck after the bosses left the kids that were left to load the truck stalled installed it took five hours to get our truck loaded which we ended up loading the rocks and flooring ourselves. Al at the pro desk Who helped us the first time was very competent and awesome we were in and out in an hour. Unfortunately he wasn't there and Josh was left to run the show and after he left there was no one in charge needless to say I will go back for the products I think they are wonderful and the help on the floor is fabulous but I will call first to make sure who is running the pro desk. read more

Edgar, Shaq, Christine and Nick are the best! Affordable products, helpful staff and great location. Be advised that you will have to go into the store or be placed on permanent hold when you call here...Have currently been on hold for 9 minutes... read more

Materials are good but the warehouse guys and loading guys have no clue what is going on. It takes minimum of 30 mins to get your order loaded. They really need to change there system. read more

We were updating our outdoor BBQ and building a fireplace and needed some stone for the fireplace and granite for the top of the BBQ and we were lucky to get Jake to help us. We couldn't match the granite and Jake had an ideal that looked great and saved us money. It was close to closing time and they were busy and he acted like it was no big deal. He went in the back to look for what he had each time we questioned if something was available as we needed it then. But nothing was available and then he came up with a great ideal that really turned out great. I continue to be pleased with the service at Floor & décor and now Jake will be my main contact as I will look for him each time I go back. I truly can't explain how great he was....... read more

We went to Floor & Décor looking for materials for our kitchen backsplash, remodel master shower, and floors for two bathrooms. While walking to enter the store a gentleman asked if we needed a cart and help today. At first we were a little skeptical until he told us he worked at your store and just beginning his shift. He proceeded to get signed in, put on his vest and find us on the showroom floor. His name is Victor Vargas. He continued to help us thru the whole process of design, colors, textures of materials and everything you would need to have to complete your design. He went above and beyond the expectations of the service we thought we would receive. We would totally recommend your store for the extensive supply of inventory and exceptional customer service. Also always ask for Victor to assist you. He's the real deal! On my second visit to your store for additional materials I needed I asked for Victor, but he wasn't working until later that day. So the associate called Jennifer to assist me. She was extremely knowledgeable and took the time to show me multiple items to complete my project. I would highly recommend her as well. Jennifer is awesome! Thank You for hiring knowledgeable employees which leads to a great shopping experience, Angela Ardolino read more

I shop at Floor and Decor all the time because of the selection and prices. I never expected to have such great customer service. Theresa at the front registers is especially FRIENDLY! She is always so cheerful and ready to help. She addresses me by name which feels great when you patronize a business all the time. I inquired about marble and she walked me right back to exactly what I wanted. Look for Theresa when you go to Floor and Decor in Henderson, you won't be disappointed!! Helen read more

I am remodeling my master bathroom. It's an open concept and for the shower pan I wanted the same pattern as the rest of the flooring. I had a lot of glitches as the shower pan tile is supposed to be 6x6 and not larger due to the slope. That's where Jake comes in! What a knowledgeable associate. He was very calm, helpful and a great problem solver. He steered me toward a linear drain (you might have seen them in commercial bathrooms) and that made my dream bathroom a reality!!! Folks this is a great business with knowledgeable staff who is eager to help. In Jake's case, he stayed and helped me even after his shift had ended. It does not get any better! Thank you Jake! The Hallmans read more

As soon as I walked in I felt so overwhelmed with all the styles and designs this store had in stock..I walked around for a while and the questions I had started to add up, so I came across a team member named MOISÉS..this guy was SO helpful and answered all my questions in a very professional manner! (You could tell this guy loves his job) anyways I will definitely be buying my tile from FLOOR & DECOR just for that reason..this guy is a great asset to your business! read more

Love Floor and Decor! Largest selection of everything wood, tile, etc... One of the managers (Joleen) truly understands customer service!! Ask for her!! She rocks. Purchased over 800 square feet of flooring and all the necessary extras. She guided me through the entire process. read more

If you have a large project or doing a renovation look no further and go let JAKE take over. Thank God we have people like JAKE at Floor and Decor. I found an amazing piece of marble on line and then was told they don't have it available, so I went into floor and Decor on Sunset. I found a small piece of the marble at first and was not happy, JAKE just happened to be there at the counter and asked "what are you looking for" he took me around to the back of the computer and asked me what I would like. He looked it up and found it on the computer and said that no it is not in his store but that he would be happy to look into it and not just that he found it. I am absolutely over the moon excited The marble which is 4ftx2ft is not common so he has taken on the job and made sure that everything I need I have. He has gone well up and above and beyond anything I could've ever asked or even thought that would happen. I can sleep at night knowing he is in charge.THANK YOU JAKE read more

We went over to Floor & Decor to see what kind of tile we could use to replace our kitchen flooring. They have a great selection at decent prices. The best of it, however, was the sales associate Josh. What a great employee and he was so helpful in putting together everything we needed to get the job done. This was the third time we have been in their store and each time the employees have been so helpful and friendly. I guess Floor & Decor still values their customers, something that is rarer and rarer to find. Thank you everyone and especially to Josh! We would not hesitate to refer anyone to their store. Thanks. read more

My husband and I went to the store between 11:00 and 12:00 today (Saturday). No one acknowledged us at all except one rude employee who immediately told us we would have to leave the very first aisle we walked down as they were closing it down for some reason. We just turned around and left. Here's a hint, if you are closing aisles down at that hour of the day on SATURDAY for restocking, it's probably not the best time. read more

We put down a new floor at our house and put down a laminate. Good quality and good price. We had to wait about 4 weeks until the stair nose and door transitions came in. read more

Ask for AL the manager great guy and will defiantly buy for this store because of him. Walked into store after seeing the commercial on television. Great quality material and even better prices. After walking around stop at desk to ask questions three workers sitting there talking. Was kind of discouraged and consider just leaving. AL came in and stated why are you not acknowledging the customers already I was impressed. Then he took the time to find out exactly what I need what I was looking for and what kind of flooring interested me and my granny. It was great she raved about his customer service especially since we come all the way from summerlin. The store was defiantly worth the drive keep AL around I am sure he is the reason for the repeat business way to turn an experience around!! read more

Shak (works in contractors section) is a wealth of knowledge. Be sure to see him for matching your grouting with your tile, etch. This man knows his stuff! read more

Go See AL!! Professional, curtious, hardworking, and knows his inventory! This is a great store prices are ok as well...Thank you Al for all of your knowledge and kindness! Barb read more