I went to go return some materials and I know they were purchased under my phone number. Johanna didn't look under my phone number well enough and mike G didn't want to return my materials. Very poor customer service. read more

What I liked: it's a massive warehouse full of tile and wood flooring options. They have a decent selection of mesh-mounted tiles ideal for the DIY'er working on a small job and a very wide variety of designs and materials for more experienced tile action. Several things were very well thought out, including numerous tables for laying out tiles to ensure you liked the design, and a display of how the various grouts they sell will look when dry, so you don't have to rely on a photo on the box. They also stock the full set of items you'll need to complete your job like spacers, grout floats, sponges, etc, at reasonable prices. Another review mentioned a pricing issue with the actual tiles though, and I believe this happened to me as well. The price at the register was almost twice as high as the price displayed on the shelf and I have no clue what logic they apply to calculate 'per item' prices. I was only purchasing about 3 square feet (on mesh, so I could divide it into 1" strips and get 36 linear feet of border) so I didn't care to debate it as I just wanted to go home and get started on my tile job but the woman in front of me had the same problem, was purchasing quite a bit of tile and actually brought the sign from the shelf up to the front to argue the point. The cashier was entirely unmoved so I got the impression this happens with some regularity - I can only recommend that if you're not working from the "price is no object" standpoint, maybe find someone on the floor to help you figure out if "what it says on the tin" differs from what your actual cost would be at the register. read more

Prices are good here compared to other stores. The major problem was when we went to pick up our order. We had purchased our tile five days earlier and everything was in stock at that time. We were told our order could be picked up any day during the next 7 days. We came back 5 days later. We waited over an hour in our truck out back waiting for them to load our order up. We were the only customer waiting when we arrived, over an hour later we were still waiting and 9 more cars came in behind us. We were told there was a "safety issue" that was causing the delay.We were told there was a "safety issue" that was causing the delay. After inquiring again 30 minutes later after watching them fulfill 3 orders that showed up after us we were told our order was loaded improperly on the shelf and they were trying to figure out how to get it down and they didn't know how long it would take. We ended up leaving and will have to go back again tonight. Overall the prices are good here but I'm certainly dissatisfied at the huge waste of time picking up my order. ****Update*** I was just contacted by Brian the store manager to get more details on the incident. You can tell he is very concerned about his customers impression of the store and said if we come back to ask for him. He said to make sure if we are ever unhappy please ask for him or a manager to make it right. I did appreciate him going out of the way to call me and hear more about our situation to try and learn how they can make things better in the future. read more

Floor and Decor has every type of flooring for your home--except carpet. They do carry laminate, hardwood, bamboo, cork, tile, and glass tile just to name a few. They also have a great selection of sinks and wall tiles. They also offer tumbled tile and decorative pieces, and the prices are pretty good compared to other flooring stores. Those of us who know nothing about flooring can take advantage of the do-it-yourself classes that are offered every Saturday for laminate/wood and tile floors. read more

Ray Ammeroal is excellent with customer service. I really appreciated his service. He did an excellent job, very kind, very attentive, answer all my questions and helped me with my needs. I really recommend him. read more

This outlet misrepresents the pricing of their item by indicating sq ft prices but charging a per item charge. Don't know if this is bait and switch but it isn't right! Stay away! read more

Service is terrible. Employees don't know the product and are rude Not worth the time. I would suggest paying a little more to get a better product from a more knowledgeable store. Don't even thnk about opening tocheck the boxes to see if any tiles are broken they'll take you'd head off. Selection is not great. Prices are not as good as they advertise. read more

Sure, the prices are low. However, customer service is terrible. These people don't know what they are doing when you are calling for help. It took me several days, and calling many stores back and forth before I finally called their main line (which by the way, it is frustrating to use) and get some decent service. The tiles that I needed were sent, late, and all broken. I DO NOT recommend them at all. Avoid headaches and frustrations. read more

I was overwhelmed when I stopped in to get flooring, wall tile, bathroom tile, etc. I knew the vision I had, but trying to find everything that would go together was going to be difficult. And then along came Debbie Velez. What a wonderful person! She spent a long time with me, listening to what was in my mind (my vision) and then giving me support as we talked about what would go together. She didn't try to influence me because it was my vision, but she did offer suggestions and options. And then she went the extra mile to make sure all my purchases were in stock and held for me for my contractor to pick up 2 days later. What a great experience I had! If every establishment had Debbie's everyone would leave feeling good about themselves and their selections. Way to make a potentially stressful time a very enjoyable time instead!! read more

Thank you Floor and Decor on Colonial. You've made our remodeling projects fun and i found exactly what i wanted on the first trip. Generous return policy and meticulously accurate record keeping for my project reference. Best of all...Great Staff! Naty, Mike G, and Giovanni. Professional, helpful, knowledgeable. Great selection and prices. I would definitely recommend this store to contractors and friends. read more

Tried to order 2 (different) boxes of flooring from the website to be picked up at the store to see if I liked it because that particular store didn't carry either styles... they tried to charge me for shipping which ended up being more than both boxes combined?? SERIOUSLY? Customer service confirmed this was true. I then said thanks but I'll have to find flooring somewhere else. She laughed and said OK, is there anything that I can help you with? I said you really didn't help me, so I guess not, more laughing. GREAT CUSTOMER SERVICE (sarcasm) Hey, Floor and decor, BUY SOME FREAKING DELIVERY TRUCKS!! read more

**Predatory leanding** I just finished paying off my store credit account which had "18mth no interest" which was actually 18mt differed interest. In store at time of application for the store credit I was offered "18month no interest". I was told no penalty if paid early and if I go past the 18 month, interest would only apply to the remaining balance like usual credit card promotions. To my surprise after paying what I thought would be the last payment at the 19th month mark I was charged the full 18months worth of interest. At no time on store was a deferred interest account discussed. And the company has refused to remove the charges because it was supposedly stated that I would be charged the full 18 months interest. It did however state the deadline and that if I did not make the deadline i may be charged. But in store I was told no charges so why should I be concerned? read more

Had a great shopping experience at this location. They have a large selection of products to choose from at great bargain prices. What made the experience most enjoyable was their team members. Vince helped me pick out all the products I needed on my list and Greg loaded up the car with a smile. To find customer service so attentive, knowledgable, and friendly for a big box store is few and far between. read more

Great selection of tile very fast delivery and amazing customer service thank you Wanda for your help you're so great patient and very helpful and also Carmen she was a great help to Great prices I start on my project today and my house is already looking great I definitely recommend this place to anyone that is looking for a great quality and great customer service. read more

Floor & Decor - Home Decor Near Me - Orlando, Florida

Love this place! Has a huge amount of Wall and floor tiles for a better price than anyone else. They also have some wood floors. You can also get help choosing the tiles read more

This review is for their horrible pick up policies & procedures. We bought flooring here & were never told we had to make an appointment to pick up our items. We got there the 1st time & were told we couldn't pick up because we needed an appointment. So, we made an appointment for the next day at 4. I took off work early to meet my husband. We get there & were told something must have happened because our appointment wasn't in the system. So we reschedule AGAIN (3rd time trying to pick up our items) for Sunday morning, "anytime after 7 am when we open" said the guy in pick up. So we scheduled for 8 am and I asked "are you open at 8?" And he said they were. My husband gets there at 8 & is told he has to come back at 10 because pick isn't open. And, apparently they can't check on the appointment for him either, because they're on a different system. Honestly, some of us don't have time to keep coming back & forth because the scheduling department can't get their act together! The items in store are very nice, but this type of customer service is ridiculous. read more

Had a great experience. Lana helped us put our entire bathroom together in under 45 minutes. She's amazing. What a great experience!! Thank you! T bagel read more

I had the worst customer service experience here EVER. I had purchased some baseboard tile here, installed them and went back a week later to get more. There were none on the shelf. I was told by a staff person that there were supposed to be 45 in stock but they could not find them, the item was discontinued (they wouldn't be getting more) and they could order some from the Lakeland store. An hour and half later, I got 20 pieces of tile ordered to complete my job. I got a call about a week later from a customer service person saying that the tile was in, but 9 out of the 20 I ordered were broken. I spoke to the manager, and insisted that I get a refund for all the shipping charges (as almost half my order was broken). He reluctantly agreed, "as it was Christmas Eve". Whatever. I went back to the store to pick the 11 whole pieces up and went by the shelf where the item I ordered was supposed to be stocked. To my surprise, there were two and a half whole boxes of the "DISCONTINUED" tile I had spent 90 minutes the week before ordering from another store only to get most of them broken. The manager was condescending and flippant. Didn't care that the order was part of an ongoing project I was anxious to finish and, to cap it off, ONLY THREE, not ELEVEN, were still whole after being shipped. If there were not more of the "discontinued" item on the shelf, I would have to wait for more broken tiles to be shipped from another location. Stupid, Stupid, Stupid. I will never go back. read more

Nancy was awesome. There are no other words to describe how helpful, knowledgeable and patient she was today.

This weeks visits have certainly deserved a 5 star.. David was patient and exceptional in the tile department.. He didn't send us to another department he made sure we finished getting the grout and tools we needed to complete the desk.. Elvis is always been super amazing.. He always greets me pleasantly and he doesn't hesitate to help.. He is very professional and goes above and beyond to make sure your experience is great.. I have been there 3 times this week and they made my visit pleasant. In the past i have felt like I can't find help or employees are running the opposite direction... but not this week.. These two guys made my visit stress free. Thank you David and Elvis!!! read more

As General Contractors through the Nation, we have had the worst experience with this supplier, they have limited inventory of their products, this means you can get short on material in the meddle of your job and then there is nothing you can do at respect though they tell you they can do nothing. In addition to that we have experience that they require for the purchaser to be present with ID and Credit Card to pick up the merchandise, for us this is an obstacle in our operation though nor Superintendent or any body can go to pick up the goods if you are not present, creating a problem in the operation not allowing the job to keep on flowing, so in other words you have to be there, if you are in other project in another city or state, there is no way you can keep on moving the project. We recommend every Contractor not to buy from this supplier, your operation could be at risk. read more

If I could give my shopping experience six stars I would! Abby, the associate who assisted my husband and me, was extremely patient, knowledgeable, and pleasant. She put up with me and my husband bickering over tile textures, colors, and prices. Her demeanor remained even-tempered and helpful. Abby listened to what we wanted, made excellent suggestions, and never once so much as sighed with impatience. Truly a great buying experience! Oh yeah, I almost forgot...the selection of tile and the prices were great, too! We will be back in a few days so we can pick tiles for the rest of the house! Thanks, Abby! read more

Just started a large home remodeling project. Was amazed when I entered this store for the first time. Acres of tiles of all types. Huge selection of backsplashes & builder accessories and supplies. What set this apart for me was the super helpful staff member, Ciara. She worked hard to help me find everything and stayed with me through checkout and loading my car. A great shopping experience. read more

I purchased a Wingwood hardwood floor from F&D in October 2018. The adhesive they recommended was SikaBond T-21. F&D advertises on their website that no moisture testing is required to use this Sikabond T-21 adhesive that is protrayed to be all-in-one moisture barrier. All that is required is dry concrete floors and is not affected by moisture or vapor. After paying a professional contract to install it in November 2018 the hardwood floor started cupping a few days after completion. After the contractor inspected the cupping he says the issue was with the Sikabond T-21 adhesive. I then went to the store with the complaint and they gave me a claim form. On December 21, 2018 I filed my claim with a given response time of 3-5 working days. They responded in January 2019 that I needed to have an inspection performed by one of their approved independent forensic flooring inspectors at my cost of 300.00. I had the 2 hour inspection performed with the opinion of the non-biased professional flooring inspector that the SikaBond T-21 failed and it should fall under their warranty. F&D and Sikabond apparently didn't like the independent inspectors result and sent out an employee who did a 10 minute look around and left. In February Floor & Decor declined the claim despite having evidence of SikaBond T-21's failure with physical and photographic proof backing up the independent non-biased licensed forensic inspectors report stating that this should be covered under warranty. I am out $9000.00 with nothing to show for it and Floor & Decor does not care. I am pursuing a legal remedy currently. Let this be a warning to future customers of Floor & Decor and Sikabond. Based upon the experience I just had when the proof of product failure is overwhelmingly undeniable, they still will NOT honor warranties. You will have better luck at another brand store. read more

We showed up lost. Insurance told us to pick out certain things. Thankfully Trisha found us and took time to help. She made noted and was very helpful. If it wasn't for her we would still be wandering the isles. I would definitely return thanks to her. read more

Was in store today and I cannot express how helpful Vianca was! Very knowledgeable with awesome insight. She took the time to walk the store with us and show us all the different possibilities. If I had a business... I would definitely offer this young lady a job on the spot ! Floor and decor : you scored with Vianca!!! read more

If you change your hours, please put them on your website. Putting new hours on the door only works for your employees. Yes...this review is written out of frustration. read more

Well, after first being very unhappy about the way things went, Floor and Décor made up for it and was super helpful. Store manager got involved, they took care of everything and deserve to rated 5 stars. read more

Wonderful experience today shopping for bathroom tile. Walked in the door an was greeted immediately and asked if I needed help. Yes I did because it's a huge place. Nancy a flooring design specialist was excellent. She was the reason we will shop here again. Knowledgeable, patient. Friendly and fun to work with. We now have everything we need without the arguments that usually are associated with shopping with my husband. Thanks NANCY you deserve a gold star!!! read more

ZERO STARS WOULD BE BETTER. Placed an online order, and when I went to pick up my order they shorted me 4 boxes of flooring. Then expected me to pay for their mistake. I have called the store twice to get my missing boxes and the same person has hung up on my both times I have called them . read more

June 6/25/2019 i purchased tiles, thin set and grout from E. colonial Dr. Orlando FL. with the help of their associate 47427 Luis, we asked if we can pick it up later, yes they have it all in stock and they will keep it with my name on it until our contractor pick it up with his truck , paid for tiles grout and thin set .Transaction #10110035865590847 store #110 On 7/5/2019 i called to make sure the order is ready , on 7/8 our contractor went to to pickup the order with their truck they only have the tiles , no thin set and or grout in stock. after a couple of phone calls . they said i can pickup the rest of the order from Sanford FL. employees waiting to use the thin set to lay the tiles The next day 7/9/2019. I had to leave at 6:30 in the morning to pick up my order,the contractor helper waiting for me to bring the thin set and to start working they were delayed a day and half. That was unfair and unjust to sell my tiles again to somebody else again that i paid for. may name is Nabil Assal E mail nabilassal@hot mail.com read more

Two of eight staff members were really responsive and helpful. We were looking for backsplash tile. When we found what we wanted, we went looking for help on ordering. We passed two groups of staff who seemed to eager to talk among themselves than to customers. We found one young woman staffer alone and she immediately took us back to the tile shelf, calculated how many boxes we needed and asked if we needed grout and thinset and pointed to another section of the store. Once we got to the grout section, the young male staffer thought a moment about my question of, "Do you know how to calculate how much grout I need?" Then said, "I'm busy helping this other customer; let me call for help." And he did and walked away. Five minutes later, I found an older male staffer and he immediately took interest in what I was doing. I had a bucket of grout in my hand and he asked if the glass tile I had in my cart was the reason I needed the grout. After hearing my affirmation, he asked, "Do me a favor and don't use it." "Huh?", I responded. He said the tile would be too easy to scratch with that grout, and steered me to a powder grout and asked, "How many square feet of tile do you have?" I answered and he put two bags of powder in my cart along with instructions on how to use it, including making sure I used ice cold refrigerated water for a quick set. Then one back of thinset. Then he steered me to a couple of caulking tubes and some edging; hmmmm, my contractor didn't tell me to buy any of this stuff. Not sure I'll use the metal edging if my contractor can polish the edge of the glass brick tile. Anyway, ask for Ray if you're ever by the grouting section. read more

Sales person Grady made all the difference with my experience and end result. Choosing a classy back-splash to compliment the busy pattern of the new granite counters was daunting. Grady instantly knew what colors and materials would compliment each other. He pulled together 4 different materials that look fabulous together...making the back-splash a focal point. The kitchen looks stunning and Grady's designer experience gave my kitchen the classy, sophisticated, warm, and inviting appeal I wanted. Thank you Grady. Also, returning additional materials was easy and hassle free. Thank you to all the employee's for being friendly and accommodating. read more

Great store and they are getting ready to open an even bigger one. Ask for Elvis - he's nice and super helpful!!

We purchased a waterproof laminate at Floor and Decor and the flooring was absolutely splotchy in the sense that each piece of plank had a different sheen than the next one. It was truly no fault of ours that this floor, installed by a professional, should look so horrible and this company does NOTHING to correct the problem. I looked up the reviews on this particular plank flooring and it was a problem from the get go and no one got any relief or reimbursement from this dishonest company. I'm convinced they sell "seconds" and then you have to live with the horrible results or rip it out like we did. Never again! read more

Trish helped us while we were in a rush and she managed to do an amazing job. If this was a restaurant and she was my server I would have tipped her 35% at least. read more

The customer service here is usually hit or miss. But if you're dealing with Wanda, it's definitely a miss. She is so rude, half the time has no idea what she's doing, and always seems to have to ask a manager for something so simple. If you don't know how to do your job, maybe you should do something else. She is absolutely awful and doesn't display any customer service skills. I will be taking my business elsewhere based on solely my interaction with her! Awful awful AWFUL! read more

I came back in after having had a scheduled session with decorator. I had made decisions and needed help finding some grout and bullnose to match shower tile-which they didn't have. But fortunately we had an employee to help us with everything because a designer was not available. Keith was very helpful and patient and came up with a good solution that didn't require going back to the drawing board. He even went on a search to find a marble ledge that didn't a pink cast to it. And that required a fork lift and big effort!! read more

I always go to Floor & Decor first for all my flooring needs. I was introduced to Floor & Decor about 3 years ago when I wanted to put in a bamboo floor in my previous home. The product was excellent and the price could not be beat. This time I was looking for a backsplash for my kitchen remodel. As I walk in, I usually notice a person from the design department smiling and offering to help. I usually ignore them and continue off on my own. This time while looking for some backsplash, my wife and I, asked the opinion from an associate named Laura or Lora from the Lakeland, FL design department for advice (because I am really inexperienced) and she was great. I really did know it was a free service. She brought together different Backsplash samples the profiles and even showed it with a matching display cabinet door as a prop. She found us the perfect Backsplash, a profile to go with and even the perfect thinset and grout. Associates like her really raise the bar for customer service in the remodeling and design profession of the building and construction industry. We will continue to come back to Floor and Decor for all of our Floor and remodeling needs. read more

Was told originally an order would take 5 days and a week later waited and eternity on the phone to find it would be several weeks. Super unhelpful read more