I contracted Loudoun Valley Floors for a stair refinishing project, which included installing new…read morestair treads, risers, and staining as part of a larger flooring job. **In reply to the business: You company's years in business doesn't have anything to do with the multiple 2025 reviews for your crew's current poor quality/issues with staining. I would recommend potential customers look at other recent Yelp 1 star reviews for Loudoun Valley Floor's current quality standards for staining. And thank you for confirming that after a year, your most recent attempt at staining options, that your company has not been able to find a correct stain method to come even close to our LVT that was also purchased from your showroom at the same time.** ** Issues are still unresolved after about a year and Matthew Ange an owner who never contacted me to resolve this mess has placed a mechanics lien on the house. ** The initial staining attempt on the new stair treads produced an uneven greenish tone. After I provided photos of the issue, my concerns were initially dismissed as incorrect. It was only after further insistence that they arranged an in-person inspection. The crew that showed up agreed that stairs needed to be redone. In an attempt to correct the staining, the stair treads were sanded down and treated with a bleaching process. However, this resulted in a purple undertone. Based on my research after the poorly done "correction", I found out that the green and purple tones in red oak staining are often due to unprofessional work. These issues arise from improper handling of the wood's high tannin content, which can cause color blotches if not addressed through proper preparation or sealing techniques. Tannin pull, where tannins leach unevenly, is a known problem that professionals should anticipate and prevent, especially in oaks, leading to reported discolorations in green or purple. Following the purple toned wood stairs and landings outcome, new stain samples were provided for my selection, but they were dropped off almost a month after promised. These samples were applied only to unstained and unbleached wood, which does not accurately represent the potential outcome on my purple-toned wood. Due to this mismatch, I have been unable (but pressured) to select a stain or authorize further work as the final color cannot be reliably predicted. I have withheld permission for another staining attempt to avoid a scenario where the work is deemed "complete" despite unsatisfactory results, potentially obligating me to pay. In addition to the stain color, the application process was sloppy, leading to splatters and damage that extends beyond the scope of simple touch-up painting as outlined in the contract. Remediation would involve at a minimum sanding and applying multiple coats of paint to cover the stains as well as complete molding replacement in some sections. In certain areas, molding was rebuilt using filler, resulting in a substandard finish that requires complete replacement rather than minor repairs. Additionally I had selected "shoe molding" from the two available white samples at the sales desk during the contract signing. I specifically chose the shoe molding sample over the quarter round sample that was also presented. Despite this clear selection and it being line itemed in the contract as shoe molding, they instead installed quarter round molding. When confronted, they claimed that shoe molding and quarter round were the same thing, even though the samples I reviewed were distinctly different and I had explicitly picked shoe molding. Their initial resolution offered was a discount, but this did not address my preference and contract for shoe molding. Subsequently, they finally proposed replacing the quarter round with shoe molding, but this would require me to pay additional costs even though the contract states shoe molding. "We can install new ¾" X ¾" White Scotia shoe molding (still needs to painted) 600 lf @ $1.95 for a total of $1170.00." As far as follow-ups with the company, I have had to deal with no shows, late arrivals, and unexpected visits, which has shown their lack of concern or value for my time. I have asked multiple times for both parties to mutually agree to walk away from the project so that I could hire another company to complete the job, but they have refused. As a result of these unresolved disputes and my refusal to accept the proposed resolutions, one of the owners of Loudoun Valley Floors (Matthew Ange) who has never contacted me about this mess, has filed a mechanics lien on the property for the unpaid balance on unfinished work.

We hired Loudoun Valley Floors to refinish our hardwood floors, replace the carpet, and update the…read morestairs. The estimator arrived on time and provided a detailed estimate, explaining the type of wood and showing us stain colors that would complement it. However, when the subcontracted installers arrived, they informed us that the wood was actually a different type than what we were told -- which meant the stain color we selected would look completely different. That issue aside, the bigger problem was the quality of the work. At the consultation, we were advised to have the room painted before the flooring was done, which we did. Unfortunately, the installers got stain all over the freshly painted trim and stair areas and didn't bother to clean or repair it. They also said they couldn't stain the risers because that wasn't part of their job. When I spoke with the representative, the only compensation offered was a $100 refund -- nowhere near enough to cover the cost of hiring a painter to fix the damage. It's been a year, and I'm still going back and touching up the poor workmanship they left behind. I would never use or recommend Loudoun Valley Floors again.

Staff members were very helpful and knowledgeable. Located my double doors quickly. Very low cost…read moreand they loaded up my truck.

Very nice people there. They deliver for free for order more than $250, which is super duper…read morehelpful for a woodworking hobbyist like me, who don't have a truck. I ordered 1/2 and 3/4 inch white birch. Veneer is thin but the surface is smooth. 3/4 is not as good as 1/2. Very few voids, knobs. If there is anything they should improve, the 1/2 plywood is not that flat, it is probably due to the way they stack.

Henry and team installed hardwood floors in our living room, dining room, family room, and the…read morestairs. Not only was HG flooring a great price, but their team did an excellent job with installation. We also had them repair/replace a section in our kitchen that had some water damage, and you cannot even see where they installed the new flooring. Everyone on the team was courteous, and highly skilled. I cannot say enough good things to say about them. I will certainly use them again for any future jobs.

My husband and I are 100% satisfied with HG Flooring. Here is why:…read more 1. Responsiveness - They came out quickly to do the estimate. They answered all texts and emails in a timely manner. 2. Patience - They answered all questions and explained the process to us. They were in no rush to finish the job. Their concern was doing it well. 3. Professional - This company showed up on time every day. They all appeared to enjoy their job as they smiled, laughed.....and I could hear them downstairs happily singing and enjoying each other's company. The employees were kind and explained every step to us. 4. Timeliness - Never late. In fact, they were always a little early. 5. Affordable - This is NOT a cheap process. Keep in mind that there is a lot of labor involved in refinishing a floor. It takes a hours to complete. And when you have the caliber of employees that they have, you've got to pay them well to keep them. And these guys are worth keeping. So no, it is not a cheap job. But I feel like I got more than my money's worth. I could go on and on about how much I recommend this company. Two of my neighbors inquired about their work. I told them I will let them check it out, so hopefully they will get even more business in my area. They deserve it.

Vickie and the team were fantastic…read more Our 60 inch round dining table is perfect What a quality piece of furniture that we will enjoy for many years

Visited the showroom yesterday (March 30). Do you know how you walk into a showroom and see what…read moreyou can't live without, like, or dislike? Well, I saw not one thing in that showroom which I did not like. Everything was absolutely gorgeous. We selected a beautiful piece of reclaimed wood for our newly designed fireplace mantel. The piece was very affordable and absolutely gorgeous. The wood is in its natural state. They kiln dried it and shellacked it (already done on the pieces available in the showroom). We left with it and cannot wait to have it installed. I can't wait to go back and pick out some more beautiful pieces.

Outstanding communication, fair pricing and quick turnaround service…read more Definitely will continue to use in the future for all my flooring projects.

Great pricing... efficient!…read more At the time, they bought the flooring samples to my husband and I. Quick pick, agreed on the price, and the timeline. And everything was great and beautiful!!! Definitely going to go back to complete the upstairs.

We have used Loudoun Carpet Care multiple times and have never been disappointed. I wanted to get…read morethe carpets cleaned before our children return from College for break. When I called to make an appointment they did not have anything available prior to our children coming home. I requested to be put on a cancellation list. The friendly office staff called me several days later with an earlier appointment due to a cancellation. The technicians arrived promptly and did an AMAZING job! The carpet in one of the rooms was so badly stained we assumed we would need to replace it. It was so bad I was embarrassed to even have someone see it. But they worked their magic and I can not believe how great it looks! These were stains from several years. Gone! Highly recommend! Great customer service, detailed service and fair price.

Manor Works has done a wonderful job at my home. They answered the phoned, showed up for the…read moreinitial appointment. He was able to give me a price on the spot and we approved the work. They also gave me a scheduled date for completion for the work. The date did move from weather but I was kept informed. The work staff was courteous and professional.

Lucia is an absolute gem to work with. The level of care she shows for the customers she works with…read moreis unmatched. She is always thorough and makes every effort to explain things with care. I can't sing her praises enough!

How to earn a 5 star review from a 1 star situation. Make it right. Jesse had his wife had been…read moreamazing through the quoting, but after a hiccup in some work from one of of his contractors left me in tears, I was in total dismay. Jesse and his team saved the day. He came and apologized in person and took a look at what needed to be done and had the work re-done the very next day. He went above beyond to take care of the situation and I was very happy with the final result. They will do what it takes to get the job done right. This is a home service company with integrity and I would not hesitate to use them again.

Found this company through google searches when I was looking to have a bathroom remodeled. Service…read morewas fast they were able to come out the next day to take a look and talk with me about what I wanted done and a price range that I could afford. For the work they did for us (new tub, tile work, cabinet and paint plus new fixtures throughout) the price was very reasonable from other companies out there. The owner even came by to inspect the work once it was completed!! Great customer service. Would definitely recommend this company to friends and family in the area.