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    Floor Pros

    3.5 (93 reviews)
    Open 8:00 am - 5:00 pm

    Services - Floor Pros

    Carpet installation

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    Wasn't installed properly
    Ty D.

    Since March 27th I've been dealing with Julio with issues on my newly installed luxury vinyl planks. It has been less than one year since the install when I noticed onee of the planks was lifting up. I've also noticed other areas which will eventually may do the same. Julio stated this is normal as the planks settle over time and it's an easy fix. They came out to 'repair' the area on April 17, May 20, and August 9 all which were unsuccessful. Every time the 'fix' has gotten worse. I've since texted, called, and went in person to the store to speak with Julio. At this point he's avoiding me. Julio is a typical sales person and doesn't deliver on his promise. The last visit to the store, I showed the pictures of the area to another store employee, and he said that the repair wasn't done properly and they can't just remove the one plank and they need to remove several to properly fix the area. I've spent over $10k to install new LVP to my remodeled home and the quality and customer service is poor and inferior.

    Left a huge 1/4" gap where the nose meets the wall!
    Lyndsey H.

    Poor quality control, very high turnover... Had a worker who told me he was getting fired and promoting his new flooring company. Unprofessional. Had some issues with their work, they refused to come back to fix it. A very short warranty of a year on their labor, prob bc the quality is so bad. Most flooring warranties go up to 3 years, 10 years, 25 years.. reported these issues to the company, refused to fix it even though I paid. It was my job as the customer to have the guy come a THIRD time to fix all of his mistakes (stain not matching, stain all over the drywall, messing up my baseboard molding they fixed, painting, etc.) Shocked they're still in business

    they said it might be high traffic/use.. this is in the corner of my formal living room.  no one ever uses
    Scot R.

    Terrible work and awful customer service. DO NOT USE! What an awful waste of thousands of dollars. Floor "Pros" re finished my hardwood floors in my house. Cost = $4,000. Told at the time of the job that the finish should last at least 5 years, probably more. Here we are 2 years later and the coating they put on is peeling everywhere. I've attached pictures but it basically makes the floors look worse than when they were first coated. I contacted them to try to make it right. They came out to the house and I had a nice conversation and the rep seemed to get it and said he woudl talk to his boss. This is when their care for thier work and customers started to shine through. It took me 2 emails and 5 text messages on different days for them to get back to me with a resolution. "It will be in your email today" meant "I don't plan on actually getting back to you" and when I finally got iritated, he sent me a quote for a full price job to re-do the floors. Meaning their 5 year minimum expectation was less than half delivered and instead of trying to do right, they saw it as an earlier chance to ring the register for a repeat customer. For a "discount" they offered to through in furniture moving for free! Wow 30 minutes of labor for free? Bottom line: They don't stand by their work and I can attest that the work is not adequate by anyone's standard. They don't care about their customers, their reputation, or doing the right thing. These are the companies that customers must let fail so that honorable hard working companies can take their place. Please avoid.

    My wife and I recently had new flooring installed by floor pros. The goal was t match the existing floor that had been installed on one side of the home. Floor pros did in excellent job and provided great service in a very timely manner. I would definitely recommend and use the company again.

    a hardwood floor being installed
    Courtney H.

    Highly recommended, fair prices and fast service. We called Floor Pros on a Monday and our floors were complete by Friday at 3PM. Joel was helpful and provided excellent customer service. He & his team easily matched our existing living area laminate. They left our rooms dust free and hauled away our old carpet.

    Floor Pros did an amazing job on our home remodel In Manhattan Beach. They installed Euro oak floors and 7 inch base board on both the upstairs and downstairs of our home. Joel Sedgwick was great, patient, and very helpful in assisting us with picking the right floors for our house. He made sure the job stayed on track every step of the way. I highly recommend working with Joel and Floor Pros!

    bleached walnut with clear finish and not stain applied

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    Page 3 of 3

    Ask the Community - Floor Pros

    Review Highlights - Floor Pros

    The wood flooring was delivered quickly and Ralph scheduled his workers around our schedule which meant starting on a Saturday.

    Mentioned in 9 reviews

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    Superior Carpet & Design Center - Photo of me in our 37th year of business

    Superior Carpet & Design Center

    (33 reviews)

    When we moved into our townhome it had old carpet and outdated flooring. James was such a delight…read moreto work with and even recommended colors for flooring because I had no clue what might look good. Like paint you can think something will look good and you'll never know until it's installed. I am glad I trusted James's instinct. His two staff floor installers were also some of the best I've seen. Prior to James I had a carpet installer at another place and the carpet ended up having rolls in it 1-2 years later. AND.. I also had a kitchen remodel where the flooring people allowed water to seep in and the floor was damaged a year later (but it was too late by then and I could not get it replaced). These are OTHER experiences I am comparing to so you understand HOW GOOD JAMES IS. To-date, the carpet on my stair well is still flawless (this is now years later). And the the luxury vinyl plank James recommended are still my favorite in both color and quality. There have been zero issues. They were installed in 2020 and now in 2026 they're still phenomenal (sorry for the late review). We did the LVP flooring in our master bedroom, closet and bathroom. Thank you James!

    James and his team were very professional, efficient, and easy to work with. We had to get some…read morecarpet installed quickly and Superior Carpet was able to do a high quality job in a short amount of time. We were very happy with the result. It looks great!

    South Bay Carpets and Hardwood Floors

    South Bay Carpets and Hardwood Floors

    (170 reviews)

    Thank you to Joshua, Rodrigo, Oscar & Rodrigo, Jr. for an excellent job repairing, refinishing &…read moremaking my original hardwood floors look amazing! Thank you for your hard work, reasonable prices & friendliness! I would highly recommend them!

    I hate writing reviews like this because I try to support local businesses, but this experience was…read moreunacceptable. I submitted a request through Yelp on a Friday evening. I received an immediate canned response that clearly wasn't based on anything I wrote or the photo I submitted. It even included a note about ignoring outreach from other companies. The next message invited me to call Joshua Diaz-Blanks, so I did. My call went to voicemail, I left a message, and I never heard back despite calling during their posted business hours on Saturday. Before they closed on Saturday, I texted Joshua. His response was that his grandmother was in the hospital and might not make it. I was sympathetic, offered prayers, and told him we could reconnect Monday or later if he needed more time. Then nothing. No follow-up, no update, no communication at all. On Monday, I walked into Banner Carpets on Artesia instead and purchased what I needed. It was a small $1,300 job, but small jobs add up and reliable service matters. This was handled very poorly, Joshua. I truly hope your grandmother recovers, and if her time is up, I wish her peace. But using a family emergency to excuse basic lack of communication is not professionalism. At some point, adulting is tough, but following through on what you promise is part of running a business. Amateur experience and extremely off-putting. One star Disclaimer: Do not call, text, email, or message me on Yelp regarding this review. I do not want further contact from this business. FOLLOW UP: Joshua texted me to discuss, then went to ChatGPT to craft a garbage response. You decide, I'm a liar and my review is nonsense? So disrespectful to me... 0 stars.

    Carpet Spectrum - Living Room Carpet - Karastan Carpet Chic Sophistication Color Burnished Wood

    Carpet Spectrum

    (19 reviews)

    We started our laminate flooring project with "another company" but they were not responsive. So…read morewe discovered Carpet Spectrum in our neighborhood and gave them a try. In a matter of a day Stacie was out to visit and take measurements and in another day we received her quote. We went with them because of their timeliness and attention to detail. When they arrived on installation day, they were on time and really cared about taking care of our home while they preped the three bathrooms and kitchen and laundry room for the flooring. Both the flooring installer and the carpet repairer were FANTASTIC. Talk about attention to detail - they were off the charts. I highly recommend them for all your flooring and carpet needs. It is not often we have contractors that we don't have troubles with. And Carpet Spectrum is not on that list. Dennis & Karen Heck Redondo Beach

    We went to Carpet Spectrum at 2212 W. Lomita Blvd in Lomita, CA. We needed to see vinyl flooring…read moresamples to be installed in a large basement. The staff was very personable and professional and welcoming. A young salesperson by the name of Maggie, helped us by showing innumerable samples. Their stock of available samples was impressive. We were not hurried, and she kept pulling large samples and when we rejected the offering, she put them back. I should say that all this was done with her knowing that the product that we were going to buy was for a water damaged floor in the state of Wisconsin. The product would be purchased in a flooring store in Eau Claire, WI. Nonetheless, she gave us her time, energy, and expertise to make our selection, write down the product number and contact our source in Wisconsin.

    Floor Pros - carpeting - Updated September 2026

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