The installation guys destroyed every closet doors and shelves while doing their job. They got warned by neighbors because they threw out old carpet from 3rd floor window. Now my home is all covered by broken doors, shelves and dusts. The carpet is not seamlessly installed either. They also forgot to shut the window, so when I went there after work, some inserts flew in to the room which looked dirty. If you want to get your home all messed up with carpet poorly installed, this is the place. read more

Anthony is the man ! And Carpet Pros is an excellent company. I have used them for the past four years for carpet installation and hardwood refinishing on my executive home. They are prompt and professional - with the best prices around. Highly recommend Anthony and his crew of trustworthy installers. They always arrive on time, work quickly and conscientiously. Anthony always returns his calls quickly and is committed to customer satisfaction. read more

After stopping at several carpet companies looking at samples and checking prices, it was refreshing to meet Ralph Ramirez. No hard sell and a great price on the carpet I wanted. There was no issue allowing me take home the sample board to show my husband and check the color in my home. Delivery and installation was right on schedule and done correctly. The guys doing the carpet installation were on time, courteous and professional. I asked for 2 door rugs to be made from the small amount of left over carpet and not only didn't they charge me for them, the installer delivered them to my house. I highly recommend this company to anyone in the South Bay needing new flooring. read more

absolute disaster. If it was negative ranking was provided I would have leave -10. it took them 3 weeks to install carpet and eventually installed wrong carpet. Once Hope depot forced d them to replace it; three time they brought wrong carpet. At the 4th time they told me they are bringing the same carpet - that we told them this is wrong one. I am not sure why HD is using services of this unprofessional - maybe because they are cheaper than others. I am thinking about file complain against them. I lost a tenant (due to not have carpet for 3 weeks) and now I can not show the house to new ones because it has treble carpet. read more

Very unhappy with Carpet Pros. Do not hire them and if you are just starting a job with them I would consider stopping work and bringing someone else in to finish. They seem to take on more work then they can handle. We hired Carpet Pros to pull up carpeting and sand and refinish the wood floors in our small (800 sq ft) Manhattan Beach home. Every day they either showed up late, left early, or didn't show up at all. Anthony gave us a break on the final price but the project ran long, cost over twice the estimate, and the work was not great. I ended up finishing the baseboards myself. read more

We have been loyal customers for the past 16 years. Our sales consultant Ralph is hands down the best. From the moment we stepped foot into the store he was professional and super helpful. Renovation is never easy but somehow Ralph and his superior crew made it seem like a breeze! I am very grateful to Ralph and to all the staff at Carpet Pro. I highly recommend them if you ever need flooring done read more

We purchased carpet from Anthony and he's a great sales guy. However, after one month I had an issue with the carpet pulling up from the floorboard and unraveling. I asked Anthony to send a service person to address the issue, and that's when it all changed. Just so you know, Anthony doesn't like to deal with "petty" customer complaints. When I asked him what he would do if he were in my position, he said he wouldn't complain...It's just not his nature because he believes that karma will take care of those of us who have the nerve to complain about low-quality workmanship. If you appreciate good customer service, go with a real professional who values your business. read more

BEWARE!!!!! If you use Carpet Pros, don't let the installers out of your sight for one second. We had several items from our house stolen when they came to install hardwood, including a brand new iPad that was still in the box. When I called them to report it numerous times, they never called me back. Shadiest, most untrustworthy company I've ever been involved with. In response to the most recent comment by the company, I am not mistaken as to the company that installed hardwood at my home - it was your company. At the time, I also thought your installers were nice and trustworthy. They appeared so trustworthy, I left them alone briefly to go run an errand. When the job was done, however, certain items were missing from my house. The reason you don't have any records of me in your system is likely because my father owns the house, and he's the one in your records. read more

Installers were at my home till 10:40 PM. I had issues with some of the installation, carpet not to the wall on the stairs, base boards beat to heck, missing padding up to my wet bar, they broke a tile on my door entrance....This place played big games. I begged for 4 days to get some one out to fix my carpet. I had furniture out everywhere waiting to be put back. Moisture was getting to the items in my garage and cabana....I explained this to Home Depot, and Carpet Pros. They made me wait 4 days before I would have an inspector at my home, even though I had sent pictures to everyone involved..... It was my birthday, we were leaving for Vegas....they didn't care, I had to CX my airline res, our hotel room.... when I was finally called and told that I should expect an inspector on Friday, what time do I want them out? I said 1st thing...Karen at home depot, the special order person from home depot, said fine, I'll have them there at 7:00 AM. Then she called back to say the inspector would be here at 10:30, I said no, I wanted the 7:00 AM appointment, come to find out, no one is even open @ 7:00 AM. Karen was being nasty. When they did show up, it was 4 cars, 4 women and an inspector. A 5 person delegation of intimidation at my front door. 4 cars pulled up at my house. There was only 1 person qualified to inspect my carpet, and I had issues that took him 3 hours to repair. He was wonderful, and was quite upset with all these non carpet installers in my home. They even pulled out cell phones and took pictures. I still have issues that have not been addressed, my carpet has been repaired, but my beat up base board, my broken entrance tiles.....I will pay to have some one else repair. I don't want Carpet Pros anywhere near my home. Read their reviews before you go through Home Depot. This carpet pros are not what you want in your home. New carpeting is $$$$$$$ I expected better customer service, now I just want them to go away.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I just had Carpet Pros install kitchen and bathroom floors after doing a price comparison with another local installer. Carpet Pros came in well below their quote, but their crew did a first-class job. They showed up on time, did the work, and cleaned up after themselves. This is the second time I have used them, and I'd do it again in a heartbeat. read more

Carpet installers were great. Customer service and follow up of issues was poor. I will not use these installers again. I had an issue with one of my cabinets being damaged as a result of the floor installation. Cabinets in my kitchen had been installed for 5 years with no issues and after installation one cabinet started to come off the wall (leaning forward). When I contacted their service, they ignore the fact this was damaged as a result of the flooring job and refused to take responsibility. Poor service. read more

Carpet Pros installed hardwood floors in my house. I really enjoyed working with Anthony Franco - very nice guy and provided great service. I highly recommend them. Reasonable prices, great customer service, friendly staff. What else can you ask for? read more

Carpet Pros and in particular Ralph Ramirez is unprofessional, and inattentive. My husband inquired about floor samples to accompany our remodel to our kitchen, dinning room and living room around 4 weeks ago. On my husbands first visit to the store we were given some samples but we were not interested in the samples given. Since the other samples were not in stock in the store we were told he would order them. We have not received any communication from Ralph Ramirez for a couple of weeks concerning the order and so I decided to call to follow up on the samples 5 days ago I still have not received any correspondence back from him. Needless to say we definitely will not be recommending Carpet Pros to any of our friends or business associates. read more

These guys are great. Our floors look amazing. All the work was done on time and on budget. I highly recommend them.

NEVER use this company!!! My carpet didn't even last a year before it started to unravel. The installation was horrible. They guys took all the extra pieces and didn't leave me any touch up pieces even though there was a lot. When I called to complain they gave me attitude and when I threatened to take them to small claims court they hung up on me. I spent over $1000 for just one room and now I have to replace it because it looks so ratty. STAY AWAY FROM THIS UNPROFESSIONAL AND UNCARING PLACE! read more

I like supporting a local business. Anthony called me back immediately, and came over in a timely manner to measure for an estimate. I was able to take home multiple samples until I made a decision. The scope of work was set up, and Henry & Luis arrived and went to work on demolition of tile, and then laying down the laminate. Conscientious workers. The carpet team was fast and efficient, and they made it look so easy - done in one day! I appreciated the tip of cutting strays off of carpeting. read more

I'm very disappointed to see such bad reviews :/. Robert was fantastic! helped me from the beginning of helping me find the floor to the end of the installation and even after the installation!. Made custom distressed floors threw out the home and main living area looks beautiful and saved me a few bucks and trust me I shopped around very hard for deals :). very professional staff my wife and I are very happy. Thank you Robert Looking forward for my parents home! read more

Despite of the negative reviews for this company I took my chances and still hired them to do some work for my home, and I am very glad I did. come to find out some of those negative reviews had the wrong company, which is why I like to go a bit further and get more information on something before I proceed. The costumer service is outstanding, they came to my home on time and did the work within the time period we agreed upon. I am very satisfied I came across carpet pros, I will recommend then to family , friends and colleagues anytime! read more

Installed engineered hardwood to my 2br house. Received most competitive price from Anthony. He is patient, caring, flexible and most importantly honest and very easy to communicate with. He answers my call every time and always return my request with positive solutions. I pushed back out appointment a couple of times as my kitchen remodel guys dropped the ball. But Anthony never complained and always accommodate. Incredible!Now comes to installers Jorge & Kevin, they did phenomenal job. Our stairs are not one of those conventional easy ones, but they did a perfect job. True professionals. Not only did they did what they paid for, but also fixed all my windows and sliding doors that are extremely difficult to open. I would definitely recommend Anthony and his installers to all my friends and family who need to install new hardwood floor. read more

Excellent customer service. I like their transparency and timeliness on the jobs. Time is money, for everyone. Also they had to do some touch-ups after a job and they came back and finished even though it was mostly the other construction I was having done that affected the flooring. read more

We had an unbelievable experience working with Joe at Carpet Pros! After an attempt by a different local provider to upsell us on wood flooring, joe came in with a beautiful option within our budget. The installation ran better than we could expect with the amazing Jose! We were truly impressed with his capabilities to transform our home! read more

Hands down great customer service. Specialist Robert gave me an amazing quote and ideas for my home project. My plan was to go with laminate floors becasue of pricing but he found wood flooring that was in my budget. (Great investment!!!). On top of everything the installation came out to everything i expected. read more

Excellent service both over the phone and during the installation, loving my new hardwood floors, thank you Carpet Pros!

This is the second time I have used Carpet Pros, 10 years ago and now. Ralph Ramirez in sales was awesome. He coordinated my Provenza wood floor installation with my contractor. He was there from the beginning of the remodel for the estimate and oversaw the completion of my floor with his follow up visits. The installers were professional, conscientious, and careful, especially David. He was a master at stair installation and came back for the touch ups and even cleaned my floor, getting rid of dust embedded in the wood from the construction. I would definitely use Carpet Pros again. I highly recommend Ralph and his team to do even the most difficult install, reasonably and reliably. read more

My Carpet Pros rep, Robert, was a consummate professional who provided excellent customer service. I am an interior designer by trade so I have high standards for vendors. This time the project was for my own residence. We had both flooring done and carpets. Both teams that came for the install were top- notch- knowledgable and worked extremely efficiently. Robert kept the overview and stayed in regular communication and helped solve every logistical issue at the site that arose. I will absolutely recommend Carpet Pros and look forward to working with Robert on future design projects. Thanks Robert! You rock! read more

Floor Pros - Carpeting Near Me - Lawndale, California

Very disappointed at this business. Was carpet shopping and after arriving at the location at 12:50 (outside sign says closed at 2:00 pm), the place was closed. Gave them a call and msg says closes at 1:00. Who does that on a Saturday. read more

Do not and I repeat do not use this company please the only reason why I'm giving this one star is because I like my carpet! However, this company and it's installers do not know how to install carpet! Not only was I injured but most of my kids were as well because the tacking was not pounded out as it was supposed to be in the first place. I called Home Depot and complained about this company. The upper management at Home Depot also has agreed with me regarding this company! I truly wish that Home Depot would consider switching to a better carpet company! read more

I would give this a ZERO if I could!!! Home Depot's go to company. Going to Home Depot for flooring????? BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!! If you want shady installers to install your flooring, cut the wood IN THE ROOMS- leaving dust on every thing, including THE WALLS, put a horrible baseboard on top of a baseboard, AND THEN deny everything you say (their superior, is after all, their buddy), thus, not fix anything, if you want to spend a lot of money for a horrible job, then you have come to the right place!!!! read more

I would NEVER step foot inside this store again! My husband and I tried to order underlayment for laminate here. I called at least 5 times to inquire about the status. I received NO return phone calls over a period of a couple of weeks. The customer service is totally INFERIOR. I even just spoke with the owner and told her that I was going to post a review on Yelp and instead of trying to make things right, she very curtly and disrespectfully responded "go ahead and do whatever you want." She very clearly was uninterested in improving the poor quality of customer service her staff was providing. I have taken my business elsewhere. read more

Robert and his team took our beat up oak floors, and transformed them into a work of art! Because of heavy traffic/dogs/life/etc., Robert suggested a hand distressing, which, along with a darker stain turned out AMAZING! It's almost like we have a completely new house. Thanks so much. Oh, PS- they finished a day early. read more

My experience with Andrew at Carpet Pros was horrible. My realtor reccommended I use him and as he told me "he works with all the builders".......but clearly not small home owners. For 2 rooms of carpeting, of which I had very few sample choices, he charged me 1600.00 for less then 400 sq feet of carpeting. Because I had to give him a 50% deposit I had no choice to cancell the order. When I mentioned the quote that Empire had given me as a rough estimate over the phone, Andrew laughed at me. I am so sorry my realtor sent me to him. I would not use him or Carpet Pros again. read more

They are complete thieves. I over bought boxes of wood flooring and they agreed to return 2 boxes. When I didn't receive the credit on my credit card, I followed up for a month and then finally rejected the charge on my credit card. The office staff ended up FORGING my signature electronically on a document (copying it from my credit card slip). I noticed the differences and even my credit card company could tell. Still no resolution to the issue while I'm out $500+ without the return of the extra boxes. I WOULD NEVER RECOMMEND THEM - STAY AWAY! read more

This company ignores the national 'Do Not Call List" in triple violation. (1) They make cold sales call from a "spoofed" phone number that is not their own. (2) When you dial it back to ask to be removed from their call list, there is no way to do so. (3) Instead, when you call the "spoofed" number, you get a spoofed recorded message that "all circuits are busy"-- impersonating a phone company message which is also illegal, Why would anyone want to deal with this company which so flagrantly violates the law? read more

Please take my advice and DO NOT BUY FLOORING FROM THIS PLACE!!! not only is it overpriced but the owner, Anthony, is a real jerk. He is unprofessional and his cell phone voicemail is always full (who operates a business this way?) and he doesn't return messages left at his office. He was supposed to install carpeting for me on Friday but dropped the ball and so a tenant could not move in. I had to call him to find this out. When I told him he was a poor communicator he told me to "get somebody else" and hung up on me instead of being apologetic. Well I certainly will get someone else and I hope that you do too. read more

Waited 13 days no call from Carpet Pros, to schedule I had to call them. They did NOT show up. After having moved all the furniture their solutions was to move everything so we could have beds to sleep on and they would come the next day. Moving furniture 2 extra times was not solution! My house guests are in a hotel and my family is looking for places to spend the night. Home Depot on the other hand bent over backwards to get a hold of them and followed up with several calls. Very disappointed with CARPET PROS of Orange. read more

Agree with Kelly, THIEVES. Installed flooring prior to Christmas 2012. Never finished the job, the installation was done poorly, never rolled. Issues started arrising right away. They charged my card for the services even though the job wasn't complete. Called Anthony, never heard back. Tried to reverse it with the bank, no luck. Went to BBB, Carpet Pros woudn't reply to them either. Check BBB soon to see the full story. Will go after their insurance next. 7 months later, job still incomplete and flooring has come undone all over the house. DO NOT USE THIS COMPANY! read more

This is the only phone call you will have to make!, Anthony Franco was wonderful to work with, offered extremely reasonable pricing and willingly provided multiple references for carpet installation. He sent a team of 4 installers to my home to make sure everything would be completed in a single day. They were on time, friendly, courteous and professional. They took good care of all my furniture as they moved through the house. When I called to say 'thank you' to Anthony, he reminded me that I have a one year warranty on installation, showing that he wants to make sure that I am completely satisfied. This is the last call you will have to make if you are looking to purchase and install new carpeting. read more

Carpet Pros were the installers for carpet purchased at Home Depot in September 2015. First, Carpet Pros called to set up appointments for installations twice, then cancelled on the day of installation- after I had taken the day off from work! Third time must be a charm because they showed up on the 3rd appointment scheduled but I had my niece let them in since I had taken two previous days off from work with no shows. They were to install carpet in 2 rooms. Keep in mind I had both those rooms painted one month prior and was excited about getting new carpet. To my dismay, when I got home to look at the new carpets - there were chunks of plaster missing from the lower parts of the walls in both rooms! It appears as if the installers had inadvertently hit the walls with some kind of tool while installing the carpet. I contacted Carpet Pros, sent pictures and they said they would not repair the damage - "it must have been there when their installers arrived". So I am going to have my rooms painted and then go knock chunks of stucco out when the new carpet is installed???? RIGHT. I contacted Home Depot, sent pictures, they came out to see the damage and said they would repair the damage. That was 3 months ago!!! To date I still have chunks of plaster missing from my walls due to poor craftsmanship by Carpet Pros installers and even worse customer service. Their customer service team was extremely disrespectful on the phone - all of them!! Save yourself some grief and money and use a reputable carpet installation company with skilled staff and good customer service. PJ read more

I used Carpet Pros for a major job in Manhattan Beach last summer and they did an excellent job. We were in somewhat of a time crunch and they made it happen working on a Saturday to get the job done. After a few months the floors began to have some streaking marks that looked like wax marks?? I was not sure what was wrong but I knew something was not right. I originally called Carpet Pros because my real estate agent recommended them and because they pride themselves on customer satisfaction. They offer a one year guarantee so it was time to put that to the test. I called and received Anthony Franco, a newer sales rep for Carpet Pros. Anthony came to assess the situation and agreed the job could be improved. I did not have to hassle or fight with them..... it was that simple! They let us know that they would complete the job while we were on vacation. We got a complete re-buff and coat and it looks spectacular. When we returned from vacation I was dreading the dust mess I was going to return to but to my surprise it looked as if no one had ever been in the house. It was AMAZING! I am all for a company that stands behind their word. I think ANTHONY FRANCO is a great sales associate who takes pride in his job and the company he works for. I would not hesitate referring my friends to Carpet Pros and Anthony Franco. read more

Anthony Franco was my salesman for a small job of wood flooring. On Apr 20 he agreed to deduct $500 from my bill because my contractor ended up doing the demo. On May 22 Anthony confirmed I would be credited. On June 23 Anthony said he would correct the overbilling. On July 18, and only through the intervention of Becky in the office at Carpet Pros, I received my credit. Am I happy with the workmanship: yes. I lucked out with the actual workers and with Becky. I struck out with Anthony. Find yourself another salesman. read more