Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Floor Systems recently removed our 73 year old wood floor and replaced it with hardwood in the…read moreliving room and tile in the kitchen. The crew that was in charge of the kitchen, led by Edgardo, did an outstanding job. They were so friendly, respectful of our property, super clean, and even hooked the frig up in the living room so we had access to food. The crew that was in charge of the living room did an equally excellent job, moving rugs and furniture with great care, trying their best to keep the dust out of the rest of the house, and being very friendly as well. Sam was wonderful to with with!

Great service great product professional installers and a great family owned local business. The…read morequality of work is excellent thank you Rodger and Diane

Outstanding communication, fair pricing and quick turnaround service…read more Definitely will continue to use in the future for all my flooring projects.

Great pricing... efficient!…read more At the time, they bought the flooring samples to my husband and I. Quick pick, agreed on the price, and the timeline. And everything was great and beautiful!!! Definitely going to go back to complete the upstairs.

Requested an estimate for a structural repair after a tree fell on my house damaging my roof and…read moreceiling. No one from the company ever responded to my inquiry. Not sure if they are still in business as of summer 2025.

Messaged a few contractors here on Yelp for last minute projects we were looking to get done before…read morewe rented out our townhome, and Jose from Hernandez Contracting was the first to respond to my message. He was able to come by our place on the same day for an in-person quote and after deciding that we wanted to work with him, he was at our place ready to work the very next morning! He said he was able to come by to start work at 9am the next morning, but he was there not only on time but a bit earlier by around 8:30am! We had started off with 3 projects for him, which he quoted us for, but I ended up asking him if he could do more little projects, and he was able to take on anything we asked of him. He's awesome, he was even so respectful to take off his shoes when he worked inside our home. The projects he was able to complete for us was: 1) carpentry work in our garage (to secure some previous work done before we bought our townhouse, there were some unsecured wooden pillars barely holding up a wooden built-in storage shelf). Jose even told us how he would make it even more secure by adding more pillars where it would hold more weight on the shelf and be more secure; 2) filled up a hole in our wall, he was able to patch it up with drywall and matched the exact paint and by the time he was done and paint dried, you would never have known it was there! 3) he installed a new storm door for us, our previous storm door had a broken door handle, and Jose was able to install a brand new storm door that we had purchased, he even made sure that the storm door we bought was the correct measurement. 4) Jose installed new hardware on our kitchen cabinet doors, they were all aligned! He took the project off our hands. 5) upon request he was able to fix our closet door that wasn't aligned properly, so it didn't shut! When we bought the house it was like that, Jose fixed it! 6) he glued & aligned some wooden pieces coming off that were framing our attic crawl space. 7) he went above and beyond to find some new window screens that we couldn't locate locally, so he drove to another state to look for it the very same day! He wasn't able to locate it, so he ordered the correct sized window screens and installed them as soon as he could after it came in the mail! He was able to get most of the work done in just 2 days! Minus the window installation, which was done as soon as possible, once he special ordered it and after it arrived! His preferred payment method is through Zelle. Jose is an amazing handyman! He is punctual, very reliable, kept his word when he said he would come by and do our projects, and did great work in a timely manner. I would recommend him to family & friends, and we will definitely work with him again.

We have cats and are moving out of a townhouse. The management requires pet owners to clean the…read morerugs, so I checked Yelp for a reputable carpet cleaning service and I chose Command Steemers. Scheduling was easy, excellent work, very satisfied.

My dog pooped all over my carpet. I contacted the streemers , they worked really hard on it, when…read moreit looked pretty clean, he said not good enough and cleaned it again and again . Looks like he has all kinds of machinery and liquids to clean the carpets properly. I'm really happy with the service the price and the results

Have taken several area rugs to them for cleaning. Excellent job. Very good value. Service was…read morepriced very reasonably.

I had a terrible experience. My contractor ordered the flooring through Abbey of Prince Frederick…read more We took samples home and looked at the installed flooring photos on the webpage and even bought 2 boxes in advance to lay out and make sure we loved it and we did! So we purchased $15,000 worth of the flooring for our basement. But when the flooring came in, I noticed many large black knots and color variations that were not there on the samples, on the website photos or on the 2 boxes we ordered in advance. I was very convinced the flooring may have been mislabeled somehow. I called and messaged Abbey flooring for 2 days with no response. Finally, the rep who sold us the floors messaged me back that she will not deal with me & to speak to my installer. I asked the rep to please call me and she refused and continued to screen my calls. This was unacceptable as I had already paid in full. I had major anxiety during the time period she refused to take my call which was extremely upsetting and overwhelming. I was out of state so I had to drive 3 hours home to the flooring store because she refused my calls. When I got there I demanded that she not ignore me and to help me. My husband and I work very hard and saved for years for this project which she treated like it was nothing. The photos speak for themselves, the amount of variation is surprising and a good flooring company would have tried to help the customer and advocate for them. She refused to speak to me and asked me to leave the store immediately as another customer could hear me pleading with her to do the right thing. So of course when I was asked to leave, I left. I ended up having to do her job and go straight to the floor manufacturer to speak to upper management to try and find someone, anyone who would help me. The stress from this ordeal has been immense. I lost sleep, I spent hours upon hours researching, calling numbers for manufacturers and trying to find a person willing to help. After the big ordeal, I even decided to be a better person and to message the representative. I apologized for my demeanor, being angry (although that came from being ignored and having to drive 3 hours to the store for her to acknowledge me), and I asked her to please work with me amicably to reach a solution that would be agreeable to all. I asked her to let cooler heads prevail and try to work this out for a win-win situation. She once again ignored my attempt to extend an olive branch and try to reach mutual respect & she failed to respond to me in any way. I would NEVER recommend anyone to put their trust, their funds and their business with this company. Please do yourself and your family a favor and don't get involved with this company . I've heard that they have done good business for people in the past and that's fine and good when everything goes well and a company does a good job. But what truly matters is when things go wrong, how they manage to handle those situations. In this case, they handled everything really poorly and rather than try to work with a customer so that everybody can be happy and satisfied at the end of the day, they would rather draw a line in the sand, take a hard stance and lose a customer for life. I tried very hard to tell myself that this manager may be having personal issues or things outside of work which caused her to treat us this way, but even when I went back to try and work towards a good outcome, she refused. I think it's important for people to know that this is what will happen if something goes wrong, if they try to get answers, and if they get upset and angry that they are being ignored. We will now be purchasing the flooring for the remainder of our home through another flooring company locally who has an outstanding reputation for customer service and was very sympathetic to what we have been through with Abbey Flooring. The first photo is the website photo of the flooring. The second photo are 2 boxes we purchased in advance and laid out to ensure minimal knots or dark spots. The third picture is the flooring that we received.