UPDATE: I just saw the one star review from "Cris J." below mine and would encourage anyone reading this to disregard it. Chris J, how can you give someone a 1-star review on Yelp when you didn't even actually use their service? People's livelihoods are impacted by these reviews. I admit, Marcus didn't get me my bid on the day he said he would (which I forgot about until I read your review), however I called him the NEXT DAY and then he sent it to me that night. Why wait 3 weeks and then complain about it? ______________ I don't have anything to add that hasn't been said already but wanted to contribute another 5 star rating to this extremely professional company. My wife and I recently relocated to Santa Rosa from St. Louis, MO and had to coordinate (remotely, no less) the closing of a house with the refinishing of floors, installation of carpet, and repainting literally the entire interior of the house. Luckily, we found Marcus and Flooring FX and he pretty much took care of everything for us. He even gave us a referral for a painter who turned out to be amazing (not sure if I can mention the painter in this review, but if you need a painter feel free to contact me for his info). Marcus then acted like a general contractor and coordinated each step with me and the painter so that everyone was able to get their work done in the most efficient manner possible. Marcus and his crew (Paul, Todd and Ron) have been working together for years and it's evident that they know how to work very well together. Perhaps most importantly, Marcus was extremely prompt in responding to texts or phone calls if he didn't actually answer the call. The price was exactly what he bid it at, and it was done exactly when he said it would be done. He kept me informed throughout the process and tried to steer me to the most practical and economical decisions--although we didn't always listen to his advice ;). Specifically, we went with a pretty expensive wool-blend carpet which he advised against. The carpet was apparently extremely challenging carpet to install because it was wool and patterned in a way that left zero margin for error. But he respected our decisions and the final product is AWESOME. We didn't get any other bids because I got a very good vibe from him when he came out to do the bid, so I can't accurately say how his pricing compares to others. We just didn't have the time or ability to delay the process as we were still living in St. Louis when we hired him and trying to have this start immediately upon closing. There may be someone out there with a group of day-laborers that could have done it cheaper, but the professionalism, responsiveness, attention to detail and experienced team of Flooring FX was everything I could have asked for (and more). I would absolutely use them again without getting any other bids next time either. THANK YOU MARCUS, PAUL, TODD AND RON. You were a pleasure to work with. And good luck with the new shop! read more

What can I say that hasn't already been said - more praise! I am so glad we went with Flooring FX - Marcus and his crew were a pleasure to deal with. His quote was spot on with others. And he was responsive - amazing that so many are not! I'm sure you can find others to do a normal job and have it come out alright in the end but who is going to "have your back" when something goes wrong? Everyone gets to tell their story so here is mine... I asked the near impossible - to have my hardwood (pre-stained) installed before Christmas. Marcus ordered the wood and had the schedule worked out - the fall mid-west storms slowed the delivery to where it was impossible to meet the schedule - we rescheduled for immediately after Christmas - when the crew started laying the floor they discovered that the staining was inconsistent. Marcus immediately contacted me at work and said that he did not want to accept the product on my behalf. After contacting the manufacturer - long standing company - reputable company by the way... - they sent another shipment... once again the boxes were opened and the same issue was discovered and once again the product was shipped back... (My Yelp review of this manufacturer would be unlike this one) this time Marcus decided that enough was enough and he installed - finished in place hardwood - all the extra crew time and materials at his expense. You need to know that during this whole process Marcus was in constant communication with me every step of the way. He worked with the manufacturer and never made me feel that I was going to have to go it alone! His crew was wonderful and fully trustworthy and knowledgeable. From the first time we met I felt that I could trust Marcus and his crew - they were awesome! In the end we have an awesome floor - the cost was the same as quoted - not a penny more - He even did a few extras - just to make sure the final product was amazing - His communication was superb and I can't wait to have more rooms for him to re-floor for me. Everyone loves my new floor! In the end - having a beautiful finished product when everything goes right is wonderful. But getting an amazing finished product and having a professional like Marcus "have your back" when things go amiss and out of control is priceless! read more

I hired Flooring FX to replace damaged wood and carpet from a water leak in my house. Marcus returned my call and set up an appointment immediately to give me an estimate. While he was at my house he noticed additional damage which was valuable to me in dealing with the insurance company. He informed me at that first meeting that he was very backed up with other work previously scheduled, so the floors didn't go in immediately but they were installed in a manner that worked with all the other work going on in the house to repair damage from the water leak. He got the wood floors laid so that I could feel like it was my house again and planned the refinishing throughout the entire house later. .... Then I got to thinking.... What about more wood floors rather than carpet...? i asked him about adding wood floors in the master bedroom. Marcus returned immediately to give me an additional estimate for the change.... then while they installed the bedroom wood floors I got to thinking again..... What about more wood floors in the den rather than carpet there too? Once again, Marcus came out immediately to look at the additional work. The floor in that room had carpet inset around a wood boarder which was done in a somewhat hap hazard way (these things happen during remodels). Marcus suggested a new approach of abandoning some of the existing wood and installing new wood as a time and money saving measure which would give me elegant wood floors without a lot of man hours trying to fix a good idea gone pear shaped from a previous wood floor installer. Even with these two major changes and additions in the job, Marcus was able to keep the project moving forward without delay. For all the new floors Marcus paid special attention to review the wood to pull out shades of grey that would not match the existing floors. His employees Ron, Tony Jesus/ Javier (sorry I'm drawing a blank) and Paul were professional, clean, efficient and very considerate of me while I lived in the house during construction (except for the finish coats). The floors look fabulous! read more

My husband and I purchased a vacation home in Bodega Bay and the first thing we decided was that the floors had to go! We spoke to a few of the well-known flooring stores in the area but came away a little underwhelmed and confused as to options to fit both our budget and our taste. Then along came Flooring FX. My husband found Marcus via the Yelp reviews. We were impressed at the glowing reviews he had gotten and figured we needed to check this out. Marcus came out to the house, when promised (a huge plus, I'm learning, in dealing with home improvement people!). He was extremely helpful in giving us suggestions and options which he felt would suit us, while also offering to show us other options which we had originally thought we wanted. We made an appt. to meet him at his shop where he showed us samples of various types of floor coverings. When we decided on the type of material we wanted (his original suggestion, I might add) he went so far as to order an additional box of the material in an alternate color because I was undecided based on the vendor samples. This way I could see what several planks would look like, in real daylight, vs. the small samples. It was no contest...we chose his original suggestion, color and all! (He really knows his stuff!) The installation was tougher than he had anticipated but Marcus and his crew finished it exactly when he said he would...and it looks AWESOME!!! We've gotten so many compliments on it and we just love it! As a final note, one of the true selling points to us on Marcus & Flooring FX was the fact that, the whole time, he spoke as if this was "his" floor. I like that because when someone takes ownership of something they usually make sure it's done perfectly and to their personal satisfaction. And that it was. I think Marcus was as proud of it as we were. We couldn't be happier. Thank you, Marcus! We would definitely not hesitate to call you again with another project and would wholeheartedly recommend you to others. Good job!!! read more

I have a 1000 sq ft home in Sonoma, the house had original 3/4" tounge and groove red oak flooring from the late 50's. The home was partially refinished approximately 15 years ago, but both bedrooms had carpet over the original wood. I just did a kitchen remodel and we were unsure on what to put down for flooring. I thought adding hardwood would be to expensive, but my wife insisted on getting some bids. Marcus was the best price, and did get all 5 star reviews on Yelp, so we decided to go for it. I did try to talk him into patching in the kitchen and only refinishing the kitchen and dining room and then we would do the rest of the house in the future. He gave the pro's and con's on what I wanted, he suggested installing the kitchen and refinishing the whole house. I was a little skeptical at first, I thought I would have to remove baseboards, touch up paint, etc. His price for the entire house was so good I couldn't argue with my wife, Marcus and his guys were in and out in 6 days on the entire job. His work is amazing, you cannot see where they pieced in the kitchen, the old cupped boards in the bedrooms look like new. I am usually a tough critic, but there is not one aspect of his work that I am not 100% satisfied with. Two of my best friends are general contractors and they both suggested a different flooring contractor, (he was the high bid), now they have taken Marcuses card from me for future work. I can say with out a doubt that Marcus and his crew were proffesional, clean, finished on time, and did an excellent job at an affordable price. I am very excited to have found him. I highly suggest Flooring FX! Can't thank them enough... read more

I found Flooring FX on yelp and chose them after speaking to several other flooring companies that couldn't fit in my job and that were scheduling out to August (this was February '14) or didn't return calls. Yep, we found our man and he and his crew were pretty great to work with. Firstly we had a floor that was soft wood, 1926 douglas fir, that had been damaged pretty dramatically over the past 85+ years. The house is an old farmhouse and new hardwood floors would have been completely out of character. Marcus walked us through the various choices we could have in dealing with this vintage floor. In the end we all agreed that it was better for the floor to not be new or or attempt to make it look new. His guys made repairs and brought the floor back to a gorgeous highlighted wood with the distressing and patina of history. In a word it is fabulous. He was able to fit us around other jobs and since the house was vacant they were able to come and go as they needed. They also laid the bamboo flooring that we were planning to do ourselves and it was done so fast. Whew, that was terrific! Marcus is a personable, knowledgeable professional and his judgement calls were right on. He gave us a very fair price for the job and then had to do some extra work that wasn't part of the original bid. He kindly let his original price stand. I am one pleased customer and surely we'll work together again. Bravo. read more

My wife and I purchased a home earlier this year that was built in 1959 and has oak flooring. The previous owners had carpeted over the upstairs, and the down stairs flooring was in need of refinishing. We called Flooring FX along with another local flooring contractor to get a quote to remove the carpet and refinish the oak floors. It was clear from the beginning that Flooring FX was a quality team that we wanted to work with. Marcus set himself apart by calling my attention to a number of different issues and solutions, offering ideas to reduce costs, and expressing a genuine interest in working with us. When his crew showed up to begin the work we continued to be impressed. Paul, Todd and Ron are all really cool guys - talented, experienced and easy to communicate with. The job site was always organized and clean, and they kept us informed every step along the way. Their one downfall is in recommending a painter. We were pleased with the Flooring FX crew so asked them to refer a painter to paint the new baseboards that the Flooring FX crew installed. We hired the painted they referred us to and were VERY disappointed. I recommend finding your own painter and getting referrals from actual past clients prior to using. But since we hired Flooring FX to do our floors, not recommend a painter, I'm leaving my rating at 5 stars. read more

My husband and I would highly recommend Flooring Fx. We hired Marcus and his crew to originally to remove carpets and vinyl floors in our bedroom, hallway and dining room and refinish our flooring but shortly after the job started it became apparent they we would need to need to end up replacing our floors. Marcus was able to quickly adapt to the situation, gives us several options, and complete the job as well as replace the all of the trim without skipping a beat. This was wonderful as we were expecting my parents to visit from out of town as soon as the original job started- he could of taken longer to complete the job considering how they totally had to switch gears but they were able to get it all done in time and this saved us from having to put up my parents in a hotel. My husband and I love our new floors so much we hired Marcus to come back a few months later and redo the hardwood in our living room and we plan to hire him again to replace the floors in our kitchen. Marcus is very friendly and a true professional. His crew were excellent too, all very skilled at their trade and very nice. I would not hesitate to recommend Flooring Fx to anyone. read more

Marcus was a lifesaver and I highly recommend him! In the process of a total house remodel, our first flooring installer double booked and was unable to follow through on his commitment to us with too short of notice. A frantic Yelp search later, Marcus answered my desperate phone call, and came right over to our house to look at the job and work within our timeline. He was prompt, informative, helpful and very responsive to our questions. Marcus was amazing to work with, especially in our 1930's house with uneven floors, bad subflooring and a terrible slope. Marcus responded quickly to all our follow up calls and texts (and there were many!), worked within our budget and was incredibly professional and easy to work with. He gave us great guidance, helped us find the right flooring (an engineered hardwood) and made sure we stayed on budget. We left on vacation right before installation and came home to perfectly installed floors and a very clean and tidy home. We are VERY happy customers. Marcus is the man to go to for any flooring needs you might have - you will be thrilled with the high quality of his work! read more

My wife and I have wanted to switch to hard wood since we moved in 9 years ago but were concerned w/ the cost involved. We decided to finally take the plunge and had Marcus come take a look. He was impressed that we were planning on doing the tile and carpet demo ourselves, but also said it would save us a ton of money. He took notes and brought back samples of exactly what we were looking for! We picked out this killer, dark hickory he suggested. For the record, I will never do tile demo again. That being said, we did it, then had Marcus and his gang come in and do what they do. What they do is professional, diligent, meticulous, high quality work, from examining each plank to see where it would fit best, to fabricating an amazing entry stair, to the detail around our fireplaces. They did an amazing job and we have the floors of our dreams. Thanks again Marcus, Todd, and the rest. We'll be in touch and hope you guys enjoyed the homemade goods! read more

Marcus and his team were great. We had them install cork in three bedrooms and a hallway. The installers that home depot set us up with pulled out after telling us our subfloor wasnt level enough. We were in a tough spot, having moved all our furniture and pulled up all the old carpet. So when he came in and said there would be no problem, we started feeling better. They started the next day and had it done way ahead of schedule. When we saw the final product we couldn't have been happier, the flooring looks great. I will recommend them to anyone who mentions needing floors. Absolutely amazing service. His guys were polite, hard workers. They showed up right on time each day, cleaned up after themselves, and didn't skimp on quality. Our only regret is not finding Flooring FX before using the assigned installers from Home Depot. Do yourselves a favor and get a hold of Marcus, they'll get the job done. read more

Marcus and Paul were wonderful to work with and my wood floors look fantastic! Marcus knew exactly what I would need and fully explained the work and details during his initial walk through. We chose Flooring FX because Marcus clearly knew about floors explaining what we had, needed and what would work. He and his crew are great communicators, right on time, and were always available for questions. Marcus and Paul, the lead installer, have great suggestions and went above and beyond for us. I had a crawl space under the house with the "hatch" in the front closest and they surprised us with installing an inset ring for opening that doesn't raise above the floor - at no extra charge! These are the type of contractors you want, honest, clean, courteous and they know their stuff! Love these guys and have already recommended them to a friend. read more

Marcus and his team were fantastic. We had a water mold situation in our kitchen in late September. We had months dealing with the insurance companies. Not having a kitchen with 3 children under the age of 7 was difficult. As soon as we were ready for our floors to be done we called Marcus and he came out from Santa Rosa to Antioch to take measurements and bring samples. He kept us up to speed every step of the way from when the material was ordered to when it was leaving and when it had arrived to him and within days he and his crew were at our home installing our kitchen floors. We went with marmoleum which Marcus had suggested and his vision on the colors of the marmoleum were spot on to our color scheme. We are in love with our floors! read more

I couldn't be more pleased with the work Flooring FX did on our concrete floors! From start to finish, they were an absolute pleasure to work with. The team was friendly, professional, and incredibly easy to communicate with throughout the entire process. They repaired and sealed our concrete floors, and the result is phenomenal -- it looks better than I ever imagined! Not only was the quality of work top-notch, but they also completed the job ahead of schedule, which was such a nice bonus. I highly recommend FX Flooring to anyone looking for work on concrete floors. They made the entire experience seamless, and we couldn't be happier with the final result. I would definitely hire them again for future projects! read more

Based on a recommendation from a friend, we called Marcus. After the first meeting at our house to look over our weathered, 60 year-old hardwood floors, we felt confident that he and his team would be a solid choice, and we were not disappointed. We found Marcus to be very honest, straight-forward and reliable. And the two team members that we met (doing some board replacement pre-work) obviously cared about the quality of the job and did great. Marcus was flexible and worked with our schedule, and his advice about floor tint and finish was invaluable in guiding our vision of how it would turn out. The floors look awesome, and we'd recommend Flooring FX to anyone! :) read more

It is very unusal that I write a review about work done in my home. Sanding and refinishing floors, to my way of thinking, is an art. This art work was done in my home, and I just could not let this transformation go by without commenting on how great this company is. Marcus is a kind and honorable man. How does it get better than that? I have highly recommended him to my friends for all of their flooring needs and now I feel that you all need to have this information as well. If you are doing any flooring alterations to your home, call Marcus! I will be calling him again when it is time to replace my carpet. read more

We had our hardwood floors fixed and refinished. Paul was the lead and was extremely diligent, communicative and thorough. He and the team made some amazing repairs that came out perfect. Most of all, they were attentive to our needs given such a large job was very disruptive to our daily life. They were accommodating and did exactly what they said they would do. The floor is now stunning. We can't say enough about the quality and commitment to their customer who was very nervous at first. They built confidence with us quickly and we're now 100% satisfied. Excellent business for the community! read more

We hired Markus to carpet a house in Rohnert Park, we live 3 hours away so couldn't be there during the work. He met with us once, recommended a painter since we didn't know anyone in the area, then he coordinated the work with his crew and the painters in order to meet our very tight deadline for completion. They finished the house in time and on schedule and did a great job as well. Professional and dependable from start to finish, thanks so much for getting the place ready in time for our daughters fall semester at ssu! read more

This is my first ever review (I'm 51) and Flooring FX gets the prize. Marcus went way above and beyond to accommodate my persnickety requests and his team installed a perfect product. Seriously, a seamless and perfect wall-to-wall rug in very large room with a runner going up adjoining stairs. Also, reasonably and competitively priced, and always responsive with phone calls and were flexible when I needed to change dates. I can only hope to have another opportunity to use these guys again! read more