Today after a friend told me about Flor, I decided to stop by and patronize their establishment. Well let's just say it was a very bad idea. After dealing with the incompetent staff who after I repeated my order to the floor assistant, still got my order wrong. It was very obvious to me that they are desperately trying to get rid of that product. I order Mother which is a sativa but instead they tried to force me to take something call mini and tried to tell me I was getting 7grams instead of 3.5 grams of Mothers, which is a better deal. I asked for the produced I ordered but instead they wouldn't refund my money and wanted me to take the Mimi produce. No I didn't leave the store and made the counter clerk aware the she had given me the wrong order. As far as I know about business, if u don't open the package or leave the store a refund or exchange for the right order should be fine. Needless to say the least they acted as though it was my fault and wouldn't issue a refund or exchange for what I ordered. From this point on I will be getting my produce from the garden of Eden who will return the wrong order and exchange it for the order u made as long as u don't leave the store. Flor get a F in my book for the worst customer service I have ever seen. read more

I feel like I'm in the movie The Faculty whenever I come here, which has now only been twice. Lol I hate it here, but it's the only dispensary UC. (Lemonade, but expect to pay $7 extra to anything). The customer service here is at a .5 at its finest. The people chosen to work here are awkward and rude, and clearly young. Their first job so they don't care and they all look high already.... Advice for anyone coming here: don't look at anyone in their eyes and be as short and straight forward as possible. It'll make your visit more pleasant this way. Just imagine trump works here. A bunch of red faced, confused workers that think they know everything. Enjoy the low quality of weed at this dispensary, but if you have the gas I'd drive to Hayward. This place is too goofy for me to spend my coins on lol read more

Got a disposable here and 80% of time it doesn't hit , even if battery's fully charged . It kinda just hits when it wants and other times doesn't hit . Annoying & over priced read more

Great service here at Flor! All the bud tenders greet you with enthusiasm and a smile!

Dont wanna come here. Worst club ever! Sells you vapes that dont work & tells you theres nothing they can do about it. It hasnt even been 24 hours yet. Not the best customer service either. Yall need to work on yourself. Workers never like doing their job always have attitude. read more

Fast, friendly, & patient customer service! Great variety too, be sure to stop by and check it out

The prices you see are the prices you pay thank goodness. Always helpful staff. Although they always sell out of my favorites I come in and get something close. read more

They have the best selections. they are really friendly and helpful. answered all my questions. I always like coming here because they make me feel welcomed. read more

Fire product and amazing service,always an easy in n out! Never been disappointed in any purchases.

This place is soooo dope! Thank you to my girl Jade she was such a delight!!!! I will definitely come back to her!!!! She knows exactly what you need!!! read more

Itzel was amazing and knew what she was talking about gave us the best recommendation ever.

I use to order from here until today. Employees should never look a person up and down and judge based on appearance. I went in Flor stood around for 10 minutes with no help. The Employees are to busy talking to each other and not helping customers. I will not return here I rather order from Eaze or Caliva. read more

Misleading. I ordered the Supherb V2 they had on their website and received the V1. It was even listed as the V1 on the receipt. Wouldn't have bought it if I thought I was getting Supherb's old battery. Would've just gone through the manufacturer instead. read more

FLOR - What I thought I was getting based on what their site. - Cannabis Dispensaries Near Me - Union City, California

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I'm usually in and out which is always a plus for me when shopping for anything , however the customer service once you get checked in and go through the sliding doors is beyond lacking. Very rude budtenders here. read more

Everything here is overpriced & service is terrible! My new go-to spot is Lemonnade in Union City! The prices at Lemonnade makes this place seem like they are ripping people off at this point! Don't come here if you don't want to get ridiculously TAXED! read more

Prices and selection are great, but customer service is hit or miss. I go there on a weekly basis. I was there around 3:30-4pm on 3/20. I normally ask "what deals are available ASIDE from the daily ones" and this male worker I never seen before (maybe b/c I usually go in the evening) looked at me like I was stupid and told me deals and promotions are different. I use the same question every time I'm there and whoever is helping me knew what I was saying right away and explained what was available. When he was done giving me attitude he just walked away. I really like flor but whoever their hiring manager is does a bad job of picking their employees. Most of the time employees are talking amongst each other instead of helping customers and there are multiple times where they employees looked upset that I even approach them to put in an order. The only ones I ever receive good customer service is when the employees are wearing glasses and 1 shorter guy that explained thoroughly what deals were going on (i wish i knew what his name was, he was awesome). They're so helpful and nice What bothers me the most is that they're usually overstaffed and they don't even wanna work. The front staff is usually bunched up together on one side of the store avoiding customers. Flor could save more money by just having a couple of iPads around and letting customers order on their own and have 2 or 3 people helping customers out. Yes I can order online, but they have different deals for certain brands on a weekly basis that's not posted online and I've noticed that the site isn't always up to date with what's in stock read more

I go for some sleep aid ediblesLocated in a nice easy access shopping center. The area is clean and easy parking. The store is easy access and clean. read more

I had a much better experience the few recent times I've gone in. Everyone was kind, friendly, and helpful starting at the reception desk. Thanks Flor! We got some great flower, and I would love more women owned brands (more leune, Edie Parker flower!). Quaint lil neighborhood dispensary. read more

This place sells empty vape cartridges. this was my very first time to purchase from this store so I didn't know what to expect. once I got home with my vape product there was ZERO liquid in it. I called them right sway and explained that somehow I got an empty cartridge. the man on the phone said no problem just return it with the proofs packaging and receipt within 48 hours. I brought it back as instructed only to be told they cannot exchange it as it had to have at least 50% liquid left in it and offered my 10% off on a new one. why would I buy another one when the first one was a scam?! How can it have 50% liquid left in it when it had 0% when I bought it. Buyers beware read more

Was once a decent club but now have very poor customer service, long wait times and lacks to inform you of credits earned on different accounts in your name. read more

What's the point of having a check in system when picking up a curbside order cause they have security asking for your name? I think all these security should be fired they can never pronounce me or my friends name, they're not even hard names terrible customer service. read more

I understand the need for ID to show your legal age to purchase...but what is all the other entering of data for? Why does anyone need to know I'm buying a legal substance? Does Target announce you bought maxi pads and preparation H when you come to the curbside pickup? No. Target let's you know your order is ready, let's you select a pickup option, gives you a code to check in and nobody is announcing your name over a walkie talkie passing other ppl and cars telling all your business. And you can't pay without another $4 charge. And they still need your debit card even after you paid. What's the convenience of that and the pleasure of your business literally being announced in the street? It's not like there's shame in smoking but I don't want target announcing I bought a vacuum cleaner ...so why would I want to announce I bought a preroll and cartridges? There's a way to do it with class. Flor needs to find that. Costs too much to be so amateur in online ordering. And ordering inside is like an apple store. You can't get in and out quickly gotta stand around and look helpless until a bud tender decides to talk to you. Flor needs to mature it's process some more. For sure. read more

Quite possibly the worse customer service I've ever gotta at the cash register the girls hella chatty won't shut up then complain about how they hate "small talk" with customers. I don't know if that's appropriate talk for at work or on the floor especially I won't be back read more

The customer service is questionable. The fact that you sold me a product that doesn't work & then offered me a 20% discount on another product is just hilarious. Everything is severely over priced & then what you purchase for $45 isn't refundable even though the battery dude well before the concentrate was even half gone? Really? You call yourself a reputable business? This was the first and last time I will ever set foot in your establishment. If you don't plan on refunding people for product that don't work then don't stock shitty products. read more

Horrible customer service. I went in and was offered multiple items that were due to expire in a week. Bought edibles that we're expiring soon too was denied a refund by the owner .if you are into circus activities this is the perfect place for scouting clowns. Dude with the dreads is a clown read more

This place is nice don't get me wrong, but definitely false advertisement! It says that they close at 10 pm but when you get to the location after 9:40 pm they tell you that they are closed, just adjust your hours to the time you guys close then. Just saying read more

I go curbside maybe 3 times a week and the homie Randy always provides the best experience. Flor and the staff truly a bright spot to my week, thank you for all you do! read more

I placed an order and after I paid for the items, I noticed that I was rung up for the wrong things. I mentioned this to one of the workers there less than 5 minutes after I made the purchase. They told me that even though they made a mistake they would not be able to help me since all sales were final. She pointed it out on the receipt, but there was no mention of this at the time of purchase. Even if I was there for a return there would have been no way I would even know this until after the purchase was made. I just wanted them to get me the correct item I ordered. After getting frustrated, she told me she was going to get her manager. She came back a few minutes later and told me if I didn't leave I'd be escorted out by security. When asking what happened to her getting her manager, she explained that she was talk to them over the phone. Overall seems pretty dishonest and unwilling to mend mistakes they clearly made. read more

great selection and for great prices! the staff members came to me once i walked in and greeted me and helped me. quick and simple

This was a very nice dispensary. Everything was clean, well-lit, warm, and inviting. The people who work here are very friendly and will work with you to get what you need. If it's your first time, you can get a pre-roll for 5 cents with a purchase of anything. That is a super good deal. They pretty much have everything you need. read more

Was alright for a little but doesn't offer enough. Better use of my time and money to get delivery from Purple Lotus from SJ lol best part is the opening time other than that it's just a regular shmegular dispo with garbage deals. Bought a vape battery and they gave me the display battery for full price as if I broke a seal. Anything on display should be discounted if it's been opened y'all are some bums. L read more

The place and set up is five stars the customer service is too close!!! Back up give me space and time to look around by myself first. I felt hella rushed and it's not private enough. They yell out your name when your bag is ready so the whole store knows you are there! Yelled out three times!!! Really. I'm trying to keep it cutties. Although it is a nice place, I doubt I'll be back. The prices seem a bit higher here. I think you pay more for the in your face customer service. read more

Flor is very welcoming and clean. I love the atmosphere and the music they play. It is nice to finally have a dispensary in Union City which is close to me. As a recent breast cancer survivor, cannabis has been beneficial in my recovery, to allow me to sleep and to get an appetite when I didn't feel like eating. Most importantly, it helped me with the bone pain I had from my chemo treatments and medication. read more

Nice place but the people get right in your face (no mask) and the person helping me would not back up. When I was done I could not get out because the the sliding doors will not let you out I had to try several employees and was told did you find everything you need, etc...please just tell me where the exit is at....I think they all must work on commissions. Another customer told me the exit is on over in the right unmarked. Over priced compared to Arden and Airfield read more

Love this place. Staff is so friendly and I felt welcomed right away. I was greeted and helped right away. So much to choose from and I ended up buying way more then I needed because of that. They have awesome deals everyday. Flower 20% off everyday from 8-10am. Little deals during the week. Plenty of parking. Love seeing no hidden fees. Best place around . read more

Really pretty inside and a good selection and prices but service is awful started to place an order with an employee on their ipad and before i know it he's gone talking to another customer and i'm standing there wondering if i turned invisible read more

the worst service I had the staff is mean rude and they don't care ab the customers, they took my money and didn't really give me what I ask for. the over weight management is rude she literally took my money worst service ever and the weed is bad and over priced read more

Been a few times, always greeted when entering and met with attentive staff. Prices are good and there's never an issue with payment. Recommend read more

Shout out to Sierra and Josh behind the register! They're always so nice and quick. Also, Hayley (not sure if the spelling is correct) Omar, and Rob are always attentive and have excellent customer read more

Man I really honestly used to love flor but I straight up waited two and a half hours just to print out my med card and go inside. Makes no sense when you only need the digital copy every where. I asked for a manager and didn't receive one had to wait for kinkos to open at 8 am, and when it finally did open my phone died. I'm just exhausted and I have work today all I wanted was my tree and I didn't even get what I wanted I just bought whatever they had and I'm honestly still super pissed that I was offered no type of reimbursement even tho I had to wait OVER TWO HOURS. Don't get me wrong workers are cool but selection isn't all that and having to wait over 2 hours is ridiculous will avoid coming here at all costs unless I need a raw garden cartridge. read more