We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Logan came out to clean 2 of our gas fireplaces. My husband, (love him dearly) and I started…read morehaving a discussion about how they should be cleaned. Dear Logan is truly omoiyari. He showed graciousness and empathy and joined the discussion and settled the matter. He explained exactly what he would do and did an amazing job cleaning them so they looked brand new. They were a mess. We are really happy and he has our highest recommendation. Summer Takahashi

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

My Fireplace would not ignite. They provided Great service. Very knowledgeable. Easy to work with.read more

We had our gas fireplace serviced for the first time in over a decade. They were responsive,…read morehelpful, super friendly, got the job done super efficiently, and saved us some parts cost. Went the extra mile to ensure our fireplace not only worked well, but looked fantastic, freshening up the paint and fake logs in the fireplace. Highly recommend!!

BEST AQUAQUIP. I always get my pool water tested here. The…read morestaff are very friendly, and they test your pool water for free! Of course, if you do need chemicals, you can buy them here. Cheers!

Bought a Hot springs spa from the federal way Aqua quip. spa…read morehas been nothing but trouble. every time I call for service they inform me a service tech will contact me. they never do and then when you pursue it they give me a date a month out. I ended up fixing a broken light myself that I bought on Amazon for $2. aquaquip said the part was back ordered. now I have a leak and they want to give me a service date a month out. if I can finder the cracked plastic gasket I will fix myself! save yourself the hassle and do not buy a spa from here!

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

Bought 2 gas fireplaces and had them lit off 1 year 2 months ago. One was sooting up. Called them…read moreup to get service and ask about warranty and was told warranty was for 1 year. They came out to service and told us the sooting was caused by misplacement of logs over burner (they did the install), though the tech put on the work order it was caused by "log placement shifting". Obivous the sooting happened within the 1 year period, just happent to call them 2 months after period. $400 later. So much for exceeding customer expectations. As a small business owner for 28 years, not impressed, dont complain about big box retailers if you are not adding any additional value.

Wow! Three months later and we still don't have a working fireplace. Last time they connected it,…read moreprogrammed the remote, and told us to enjoy our fireplace. We used it for a month until an Amazon delivery person told us he smelled gas. We called CHS Propane. They arrived shortly after our call, and after testing discovered the leak was coming from the fireplace. We suffered a 40% fuel loss. Once again Fireside Solutions sent a technician. He then told us there was damage to the gas line and that he couldn't fix it.. Now we've hired a real plumber with experience with fireplaces and now we'll get this done right!

Amazing service by Morgan. My fireplace is 26 years old, and I've used it a lot over the years…read more About seven years ago it started having a soot problem. I've had six fireplace service people work on it during that time, none of them fixed the problem. Furthermore, some didn't even put the ceramic logs back in the correct position. Most spent less than an hour working on it, but Morgan spent two solid hours. With the other service people, I could the soot starting to build within a couple days. Thank goodness I found Morgan. He is highly recommended by ChatGPT - especially for repairs, and he's not going to try and sell you a new fireplace. I can't say enough good things about Morgan. He was here on time. He had more equipment with him than the seven other repair people put together. He was very thorough in his work, it was obvious he knew what he was doing. Not only is he a hard worker, but very personable as well. I loved that he could tell me the problems he found while he continuing to work. No BS from Morgan. I highly recommend him for any gas fireplace issues you might have - he's your guy! He's the best!

Morgan came to my house to fix my fireplace on Nov 13, 2025. He diagnosed the problem and I…read morewitnessed him calling for the needed replacement part. He left a written Job Invoice with these details and this said he would contact me when he knew he would receive the needed part. After this, I never heard another word from him. I called, texted and emailed after 10 days and 30 days. Maybe something happened to him. I don't know.