I have a Mach E, and this is the closest dealership that works on electric cars. My first experience was horrible. I took it in for a diagnostic. I rented a car for three days. I didn't hear back on day 1 day 2 or day 3. I called every day to check on status, and no one called me back. I asked to speak to a manager, and that person never called. Day 4 I went to the dealership to look into this. It happened to be the person who took my car in called in sick and NOTHING was done. It was sitting in the lot while I paid for a rental for three days!! Unacceptable. I went this morning for recalls and the undiagnosed noise getting worse. The same guy who was there from the previous time took care of me. I was told the same thing. I cannot tell you how long it will take. You can sit here and wait but it doesn't matter because we wont look at the car until this afternoon. So how come I'm here at 715??? I reminded him of our previous encounter and he just kept repeating himself like a mantra. I got in my car and left. Ford Mach E is stellar. Ford Fairfield customer service SUCKS. I will be driving out of the area to another Ford dealership and post if this is a systemic issue or a local one. I hope this post helps someone else. read more

Superb service from my service advisor Areli Ambrose. She is my go to for all my service needs and puts the "Us" in TRUST. Will return to Ford Lincoln Fairfield read more

When you come here for 1 particular service, your perfect car ends up with another and after another problem.. I wonder why.. I never experienced this one from another car dealership with my other car... Time to go to Napa read more

Send help! They have had my 2022 f550 work truck held hostage since Dec 13, 2024. I had it brought in for transmission issues. The truck only has 40,000 miles on it. Now it has had two transmissions, wiring harness and computer put in it and it not only does not drive, as of 2/25/25 it would not even run. I have heard " we're hoping it'll be done Friday " for about two months now. At least a broken clock is correct twice a day... read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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I had searching for a particular make and model and located one finally at Ford Fairfield. When I contacted them via a web link I received a prompt response from Mark Dnistran (Direct Sales Manager). He was very informative and helpful and the next day(a Sunday) I was able to see, drive and purchase the car that I really really really wanted. The entire process was made incredibly smooth and even pleasant by Mark and other staff (Jonathan and the finance gentleman). The car needed some work that I requested and Mark, Jonathan and Kayla in Service worked very hard and made sure that I became a satisfied customer. Excellent communication and just wonderful service. I bought my first car 50 years ago and have never had a better experience. They do it right here. I highly recommend them and give Mark and the staff my sincere thanks for making my purchase special. read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

I took my car in to be seen about a rattle noise in the strut assembly. I'd listened to the car for a month and tested the car for noise before turning it in. In addition, I'd been on several forums with other people who have my exact make, model, and year car having the same issue. I asked them to investigate using a noise, vibration, and harshness (NVH) tool. After a week, I called in to get info about the progress. They told me they were taking apart my cargo area trying to identify the rattle. (There was no rattle there and they did nothing to the cargo area). They did not perform the test I had asked and did not check the strut assembly. Then I go in 3 days later because they said it was done. But when I showed up at the agreed upon time with the service rep, that we had been going back and forth on text about, the service rep and tech had taken their lunch. No one else offered to help me, so I had to come back later in the day (because we all have schedules and things we have to get done). Later that day, I found that they had done nothing to fix the rattle and the tech after riding with me agreed on my original suspicions. I left upset my car was still going to be unavailable to me. THEN they decided to close out my original request for service and open a new one for a "new" issue to make themselves look better to management and not have a car for so long on one one ticket. After that I asked for my car back, no further "work" to be done. When I finally got the car, took it home and washed all the white spots from their terrible car wash, I find that a brand new to the metal scratch is on the hood and tons of micro abrasions are on the right side (from their shitty car wash)!!! I will not be back for service, or to buy a car, EVER. Not only did they not fix my car, but handed my less than 4K miles brand new car back in WORSE condition! read more

I wanted to buy an F150 single cab work truck, I was helped by by Phil Johnson, he was very polite and professional. Helped me find what I was looking for. Didn't try to upsell me or anything like that. I told him what my needs and budget were and he found the right truck for me. If you go to ford Fairfield ask for Phil, great guy read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

Thank you so much to the amazing Sam Stone for making my first big purchase of the new year adage, fun, and special treats. It was such an honor being your first customer. You answered every single questions my partner had and when you didn't know the answer you asked someone who might. You crossed your I's and dotted the T's. Thank you for being thorough, helpful and understanding. You made this whole process painless and exciting. Thank you a thousand times over. I love my car. She's everything and more. To the whole team at Ford Motor dealership in Fairfield thank you so much. Added bonus We got some of the best deal and more read more

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I purchased a vehicle and it ended up not working out, no fault on anyone. I returned the vehicle within the 3 days period and was told they would send me a check for the purchase price with in a week and if not to call them. I have called and left messages to try and find the status but have not received any calls back nor a refund check. ***update they reached out to me this morning and said the paperwork was misfiled and my check would be ready before closing. Went in and picked up the check. They made it right. Thank you. read more

Took my truck here to get fixed. The truck stayed in the shop for one week. I left a credit card in the glove compartment and my handicap placard. When I went to pick up the truck both were missing along with coins that I had in my glove compartment. I hadn't realized at first but after getting home I was notified my credit card had $1000 worth of charges around the area. I reached out to the ford manager and all he said was sorry and I shouldn't have left anything in the truck. I would think they would hold their employees more accountable and care for their customers especially when I spent $4300 at their location. I've been a loyal ford customer since 1997 and I'm disappointed with how the situation was handled. read more

We've purchased two vehicles from this location, both using Bryan Rice as our sales associate (he's the reason we came back the second time). We love working with Bryan, he's truly a nice guy. Doesn't make you feel rushed or forced into anything and makes the process easy! He truly has the best customer service. I personally spoke with Emari Love when I first inquired about the most recent vehicle we purchased, I asked him to be connected to Bryan and he was so sweet about it and so understanding! Truly a great guy! So happy with our purchases! read more

Made an appointment for what they call quick lane. Simple oil change. I arrived in time for the appointment but was told to put car in line for no appointment (they have 2 lanes). A half hour AFTER my scheduled appointment time, car was still parked where I left it with 3 cars in front of me in the line. I asked for my keys back and will never return. Why do they offer scheduled appointments if they do not intend to honor the commitment. The response below was followed up by placing a call to the number provided and I got a recording saying that the number does not accept calls due to restrictions....dunno about you, but given this experience and the fact the place is losing its lincoln dealership, I see no reason to trust this dealer. read more

My partner was looking for a car for the longest time till he saw a good deal on this car, we are from LA and this place is about 5 hours away. They communicated well to him, emailed him pictures , called and texted Enmari L. Was very respectful, genuine, respectful and easy to talk to definitely recommend him when you're looking at a car! read more

Ford Fairfield - Mustang - Auto Repair Near Me - Fairfield, California

Just drove home my New Ford Maverick!!!!! This dealership might as well be family now. I had the best experience with this dealership From my sale representative Benny, and Missy Office Manager all the way up to Scot!!. This team works on trust Loyalty fun and friendliness. If your getting a new vehicle, GET IT HERE. THESE PEOPLE ARE WONDERFUL. thank you Ford for being awesome and having a wonderful team. read more

Ford Fairfield - Missy, myself, and Benny. With my new Ford Maverick. If yall get this team when buying a vehicle, you won't be let down. - Auto Repair Near Me - Fairfield, California

Sharon listened to me and what was important to me about buying a vehicle. I didn't have to repeat myself. She was extremely professional, was highly effective and respectful of our time. Made it very easy to do business with. Had never purchased a Ford prior, would do it again. read more

Took it in for some warranty work and minor issues. When I got it back everything was fixed and working great. Super friendly staff, zero complaints. read more

I've owned many Ford vehicles including a Gen 1 Raptor which has been my primary tow vehicle for the last decade. When it came time to get another truck I knew I wanted the latest Raptor (Gen 3), but the only problem was they are extremely hard to get with allocation and long delivery times. I was referred to Ford Fairfield by my friend and Pro Angler Mark Lassagne. I'm really glad he sent me their way as the entire experience was phenomenal! Mike Westbrook, Bryan Rice and the team at Ford Fairfield helped me order the new Raptor in July 21 and did an excellent job keeping me posted on the status at all times, with updates on the custom order, build process, and even delivery from the factory to the dealership. Knowing this was a very difficult vehicle to get, and that many other dealers were charging outrageous markups the team at Ford Fairfield delivered on everything, exactly as agreed upon, and with the best service and support that I have ever experienced from any Ford dealer. I am extremely pleased with my new Raptor and the entire experience with Ford Fairfield and would highly recommend contacting Bryan Rice for all your Ford needs. They will work hard to get you a good deal on your ride, and even go to extra lengths to find the vehicle you want, even if that means working on a year long build like mine to deliver the perfect vehicle for your needs. I definitely plan on going back to them for my next Ford truck or SUV. Ford Fairfield and Price Simms family dealerships has earned my business for life. Thank you Bryan, Mike, Kenneth and the entire team at Ford Fairfield. You rock!! read more

Ford Fairfield - Ready for delivery - Auto Repair Near Me - Fairfield, California

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My company had an F350 we didn't need anymore and Greg Johnson was fantastic. He made the whole process quick and easy and we got a great deal selling the vehicle back to them. read more

Buyer's beware, Ford Fairfield tried to play me like I was stupid last Sunday, 4/13/2025. Don't let that be you. Walked in there around 6:17pm, was greeted by Sam and she mentioned that they had been closed for 17mins but she could help me out. I didn't know because Google still has their close time at 8pm on Sundays. Not sure why they haven't updated that? Anyways, came in with my bf explaining that I was interested in LEASING a Lincoln Aviator and wanted to see what their "From America for America" sale was about. Spoiler: it wasn't about anything. Sam explained to me that they only had 5 Aviators on their lot and they were all the Reserve trim level. I test drove one with the jet appearance package and yes, it does look nice on the outside but the car as a whole did not live up to my expectations AT ALL. It is small as heck on the inside despite it being 3 rows, and the features are found on a lot of other cars with similar or even lower prices. Then it came time to talk about numbers... we sat down and she asked me questions like how many miles would I drive per year, my credit score, my zip code etc. all while inputting this into a screen on her computer that calculated the "numbers" for her. I told her that I barely drive the car that I have now and that 7,500mi for 36 months would be an ideal lease term for me. I also have an over 800 credit score so I should not and will not put any money down (you should NEVER put money down on a lease anyway, this is just the salespersons commission and if anything happens to the car during the lease term you are out that money). The car itself had a MSRP of $77k but with the "sale" brought it down to $72k. After she input all the information above into her computer screen, it popped out with an estimated monthly payment of about $1,500-$1,600 for 36 months which turns out to be $54k to $57,600 over that period. LOL! But just wait because it gets better! After I express my dislike with this number, she told us to wait so she could talk to her manager to see if she could get us a "better" deal. After several minutes of her being gone, she came back and presented us with the "better" deal which was $2,300 drive away payment (which I believe were the taxes and fees) with a now reduced monthly payment of $1,300 for 36 months. LOLLLL! $1,300x36+$2300=$49,100. I expressed that I was still unhappy with the monthly payment as it was still high and that I was ok with paying the $2,300 but not a monthly of over $1k. Now comes the BEST part. My bf asked what down payment would it take to bring the monthly down to $800 and you wouldn't believe what Sam came back and showed me. She was actually really bold to even come back to me and say this. She went back to talk numbers again with her manager and came back and told me that if I wanted my monthly payments to be around $800, I would have to put $20k down! LMAO! I'm not sure who the hell these people thought we were at that point. When you lease a car, you are basically leasing the depreciation. The car is $72k and they were asking me to pay $50k+ over a period of 3 years and driving it for only 7,500mi a year. The fact that they are basically saying that the Aviator will depreciate $50k over a period of 3 years is insane and further justifies how I will never own one (you shouldn't either, the car itself sucks). I am not a Ford person to begin with (Sam and I had this convo while I was there) and after experiencing the antics of this dealership, left a super bad taste in my mouth of Ford as a whole. I will definitely be taking my money elsewhere and you should too! read more

My sister and I visited yesterday to look for a Bronco for her. We were greeted by Richard and he was AMAZING throughout the whole process. He took the time to show us all our options, was so patient, and once we finally found the one, he made the signing process so streamlined and easy. My sister purchased a 2019 Jeep and we had the easiest/best experience ever at a car dealership. Richard even stayed late to make sure everything ran smoothly with financing. Dwight (the finance guy) was also amazing and patient with us as we had to call the bank to approve the purchase. All together, I am so pleased with our experience. I will be back in the future! Highly recommend Richard read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

This review is regarding their service department. I have had good interaction with the sales where I leased my Lightning. I have a wheel vibration, the truck has 6000 miles on it. I make an appt for 9AM, they tell me I have to leave the car, they need to test drive it, then they will call after one with an estimate. Come on, it just needs a wheel balance, and I had an appointment, yet it was going to take all day. Very unreasonable expectations. I also asked at the Quick Lane how long it would take, they said 3 hours. Wow read more

After my mom's car was totaled, we had been looking for a new car for some time. She had seen a posting for an SUV at a great price at Ford Fairfield and reached out to see if it was still available. They reached out same-day and even sent a video of the car without us asking. The next day, we went in-person to look at the car and had a great experience! Mike was really wonderful, he made sure we got a thorough look at the car's features and was very transparent. Through every step of the process, he clearly explained what each document or term meant, which was super helpful as we aren't too car savvy :) He worked with his team to get us a good deal on our loan, wasn't pushy about extra charges, and even covered our gas after we had to go back home to pick up a document. This was probably one of the most positive experiences we've had with purchasing a car and we will definitely be recommending them to our friends and family. Thank you for all your care, Mike! read more

I just wanted to take a moment to recognize Areli and Erik -- they truly deserve a raise. They kept me informed every step of the way while my car was being worked on and took the time to clearly explain everything, including what to expect moving forward. I was genuinely impressed with the entire process and deeply appreciate the effort they put in. I have complete trust bringing my car here if it ever needs anything again. read more

had them pick up my car for an oil change and transmisson fluid to be flushed. they picked up at 830am and couldn't get it done by 230. they said it might have to stay cause they might not get to it today at all. what were they doing? waiting my time. its my only vehicle with three kids. they have horrible service. we have had problems every time we take it. I only take it to them cause they could come and get. convince isn't always good. DO NOT TAKE YOUR CAR THIER. read more

I arrived in hopes of having a good salesperson who wasn't pushy and able to assist me in buying a truck. I came across Mr. Michael Hampton, who went above and beyond and made my car buying experience amazing. Michael was able to find a truck that I loved that also fit my budget and was straight up with everything. I've been to several other dealerships in the area and Ford has been the best and most helpful. I had many questions and Michael was more than happy to answer them all for me. I recommend buying a vehicle with Michael Hampton if you are looking for a HONEST sales person that will make the experience quick and easy. Overall 10/10 rating. read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

Had a great experience with Bryan Rice. I love my car and he was nothing but informative and patient. I was happy he was able to assist me. Even after the transaction he's been helpful. read more

Here I am again waiting for my car to be picked up for service and when I call in after they were supposed to be here they say I don't have an appointment scheduled. They do not care one iota that I had to make special arrangements to keep that vehicle home and they won't honor the service within that day. If I could give them a negative stars I would!! Still waiting for a call back Ford Fairfield! read more

When in today at the request of Ford. They called me because they wanted to buy my used car. So I made the 1 1/2 trip to this location. I originally spoke to Nathan whom was not available today. They referred me to Noah, who seemed as he was still learning his job. So he had to go get Ashley to help us. So finally 3 people later , we are finally being helped. They go look over the car, test drive it and run the numbers. They want to offer me $6500 for a car less than 4 yrs old with less than 60,000 miles on it. Needless to say I would never be so dumb to take that offer. Ashley refused to come down out of her office to speak with me. Horrible customer service Noah tried to show us some used vehicles which were priced at $30,000 umm what!!! That's used. Noah recommended we take a trip to CarMax to get a better offer. We did. CarMax offered us $4000 more than Ford!!! Ford is a rip off and a scam. I will never buy from this company again. Horrible cars. Horrible customer service!!!! read more

I seriously don't understand why this place has a low rating on Yelp. I had the absolute best experience there. Our salesperson, Rafael, was so awesome. He helped us through two days of figuring things out. One thing I especially liked about this Ford was that it was the only Ford out of all of the multiple we contacted that didn't charge us above MSRP. Excellent experience and would recommend anyone looking for a car go here and see Rafael! Also, like 5 employees gave me a congratulatory round of applause when I went out to get my new car! read more

Ford Fairfield - Ford bronco sport - Auto Repair Near Me - Fairfield, California

Service on older vehicles is very poor. After assurances of repairs costing $700 were completed, exact same thing happened again, and again. I was told this time it would cost $4500! Local shop fixed it for about $500 and was a completely different system than what they had said. Either inept serviceman/"mechanic"/ parts changer or out and out lies from the service writer. I don't recommend ever going here except to use the washroom. read more

These guys are dope. Customer service was so excellent. I dropped off my car for a recall. I was planning to sit there for a few hours and check out the other cars. They offered me an Uber to drop me off home and to pick me up from Home to their dealership. Next car I'm buying will be from this place! Shoutout to the huge guy behind the customer service counter. He look like he can bench press a Prius Update: Man, these guys are so nice. Everyone here is so awesome and friendly. Dropped my company car off to be service and everyone was so helpful. I explored the sales floor and didn't felt harassed, I was greeted with a warm smile, only complaint is the front desk girl. She addressed me by sir and I was like maybe a year older than her. I'm not that old bruh. read more

Started with email inquiries and having many dealers responded Brian Rice was the guy who can help me straightforward no games. I thought I would have to pay thousands of dollars for the negative equity on my trade in but he did what I thought was only in real estate, creative financing with almost no money down and drove away with a certified Ford Ranger. Guess thats why he has 30+ awards. read more

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Bryan Rice is amazing. We've purchased 2 vehicles within the span of a few months from this dealership. Both times have had the pleasure of working with Bryan. Extremely pleasant, no pressure, car buying experience. Would recommend 10/10. read more

First off, look at my reviews. I'm not a whiner or complainer. I spoke with Jacob regarding a RAM 1500 Laramie and he was initially helpful by taking several pictures of the vehicle for me as I was coming from out of town. During our phone conversation, I inquired about any dealer add-ons that I should be aware of, to which he replied that "the price you see is the price you pay." Jacob mentioned that there were two add-ons, namely, paint protection and a tracking device, but they were already reflected in the advertised price. After we hung up, he promised to send me an out-the-door price. However, when Jacob texted me the sheet, I was surprised to see an additional cost of $2,291 for the added equipment. When I questioned him about it, he told me that the cost was non-negotiable and that none of the add-ons were removable. I reminded him that he had previously told me that the two add-ons were included in the price, and he claimed that the truck was fresh out of the shop, and the information hadn't been updated yet. The website has no mention of dealer add-ons, but does mention other fees associated with tax, tag, and emissions. Feeling deceived, I reached out to the general manager and the used car manager via email, and I am currently waiting for their response. read more

Just bought a sweet truck from Jon at Fairfield Ford. What a great experience and it's my first time at a dealership. I would definitely go see Jon Romones again for our next vehicle. Jon made the whole experience so comfortable and relaxed, almost too easy. If I'd have known how simple the process was, I would've visited Fairfield Ford sooner. Even though the truck I bought is not a Ford, I feel confident that this dealership has my back. Overall, a very professional and courteous experience. Thanks Jon, great working with you. read more

Ford Fairfield - My new truck!! Jon Ramones is THE MAN!!! - Auto Repair Near Me - Fairfield, California

The wife purchased her Ford Explorer from here a year ago, we received a recall mailer about the Back-up Camera being faulty. The wife called to have the part(s) replaced and get the oil changed at the same time. The service man/woman said they would order the part(s) and call her when they come. 2weeks go by, no call. The wife calls back and same song and dance! At this point the wife's oil/filters needed to be changed ASAP, she called and asked me to follow up and see about said part(s). I respectfully and cordially Leave called and the service guy mentioned Fords operating system was down and was not sure when the system would be up and running. Not happy with the service we have received from Fairfield Ford I called Ron DuPratt Ford. The service guy I spoke with immediately asked for the VIN and looked to see if they had the part(s) and mentioned they could possibly have this done via a mobile service. They did have the part(s) and asked when I was able to bring it in to replace the recalled camera. He did mention the system was down Nation Wide and was unable to schedule an appointment, but could provide the service if/when we brought it in. We will be bringing the vehicle in Monday to have this done. Unfortunately for Fairfield Ford, they lost our support due to the lack of support from them. It wouldn't have taken much to do what Ron DuPratt did. As a Blue Collar worker, effort speaks volumes to an individual and the work ethic one gives. This is one thing you can control. You may not have the God Given Talent, but you can make up for that with EFFORT to be great! Not being a Ken or Karen, just want effort . read more

A shortened Summarized version of my original post which I deleted along with an update to follow. Bought a 2017 Nissan Versa with a big hole in the carpet under the pedals. Was told by the salesman before agreeing to purchase, that the carpet was going to be replaced. The salesman left Ford 3 days after I bought the car and had not received any update on when the carpet would be fixed. Tried contacting sales through the online contact email system on their website and didn't receive any response. Contacted the service department multiple times and they didn't know anything about the carpet. Then eventually they ordered me a heal pad which I declined and said it wouldn't work. At this point, I was really frustrated and just decided to leave a review here. Updated Reached out to Mike and he put me in touch with the Customer Relations Manager Sonny, After multiple communications between myself and sonny, he put me in contact with Scott the General Sales Manager. Scott told me he remembered the car and said the carpet should have been fixed and didn't know what went wrong because it was in the system. Scott made all the arrangements to get the car picked up from my house and provided a loaner car while the carpet was being repaired. Also in addition to fixing the carpet, he ordered new floor mats, detailed the car, and filled up the gas tank. Besides the issue of getting my carpet fixed, I really liked my experience at Fairfield Ford and would have no problem returning to make another purchase All in all, I chalked this up do the times we're living in with covid and the restrictions and stress everyone is under. read more

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Use to love this location before Covid. Quick lane took well over 3hours to get oil change done. There was only 3 vehicles when I showed up. Disappointed how long it takes them. I waited at least 30mins waiting for them to check me out after being finished. That's after I went to check to see if done. read more

Had to unfortunately part ways with my beloved Ram 1500, but knowing it went to an amazing dealership I know that she will end up in the right hands. Thanks to Jacob Zendejas of Ford Lincoln Fairfield, our process of selling our truck was the smoothest I have seen of any dealership I have ever been to. They are a 5 star service for a reason and they live up to it. Not only were they clear, concise, and direct; they also managed to keep the entire process fast and smooth. 10/10 recommended for anyone buying or purchasing, thank you again Jacob!! read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

Our family has several vehicles old and new. I can perform a lot maintenance my self but frequently have to seek professionals for service items above my skill set or tool availability. I've recently had to visit three different dealerships for various service requests; this dealership included. I made appointments believing it was the most efficient way to get things done in a timely manner. I brought my vehicle to them for a diagnosis of a particular problem. They gave me a ride home and promised the car by the end of the day. That night I had to contact them to find out they had not even looked at it yet. The next afternoon I contacted them to find out they had just started but were so far unable to determine the cause of the problem. They did not contact me by the end of the day to tell me they were keeping it a third day. I contacted them the next morning to learn they wanted to swap a part for $1600+ but had no idea if that would solve or even identify the problem. I told them to put it together and I would come pick it up. I arrived a few hours later and still had to wait a few hours in the lobby before they gave me back the vehicle. It felt like it was an intentional punishment for the customer who was expressing their frustration with what appeared to be an inept ability to solve a problem with courtesy. They charged me $470 and kept the vehicle three days yet I drove away not knowing anything more than when I brought it in. The next day I noticed they did not put the car back together correctly. I contacted them and made yet another appointment to have them put the carpet and panels back in their correct positions. I arrived for the appointment and was asked if I needed a ride home. I told them I made the appointment so timing would be shorter and more efficient. They said they had no idea how long it would take. I again waited in the purgatory of a lobby. I put on a fake happy face and tried not to express the huge frustration this place was causing. I walked to the parts department to get three part numbers for some repairs I planned on making. The guy behind the parts counter told me "we don't give out part numbers." In all my decades of owning dozens of vehicles and visiting dozens of dealerships and service establishments, Ford of Fairfield is by far the absolute worst of them all. Their prices are much higher than other dealerships nearby, their customer service is short and discourteous. They are not accredited by the Better Business Bureau and their rating is a D-. I emailed Mike W. the general manager while I was in the lobby. We will see if he ever gets back to me. I wonder if he has any idea what's happening at the customer level and if he even cares to make a change for the positive. It might effect his ability to get a coveted Presidents Award and go on that cushy trip. read more