Shout out to Sal A today for making my first trip ever to Highline Custom Jewelry Walnut Creek a…read morememorable one! He was very friendly and patient with me despite all the questions I had regarding gold chains, tennis bracelets, and diamond bracelets. I ultimately ended up buying a diamond bracelet from him for a pretty fair price. I also requested the bracelet to be re-sized and he was able to get it done for me within 30 mins, given it was not as busy today (Friday 2pm). The place is VERY spacious and well-maintained. They have security on the premises and the place smells really nice when you walk in. I am looking forward to coming back here and I am glad they are close to me. 5/5 stars! Keep up the good work guys!

I honestly didn't even want to leave a review, but after being completely ignored by Highline…read moreJewelry, people deserve to know how they treat potential customers. I originally called because I wanted a custom pendant and chain made. I was transferred to Shawn, who asked me a bunch of questions and followed up through text. I sent over a detailed AI-generated concept image along with specs so they'd have a clear understanding of exactly what I wanted. After that? Complete silence. I followed up myself asking for updates, only to get more questions about the chain, which I answered immediately. Still no response. I called again and kept getting the same runaround "we'll get back to you." Days passed and nobody did. Eventually I got passed to someone named AC, who repeated the exact same process Shawn already did. Asked for all the same details, acted interested, and told me he'd get back to me with a quote within a couple of days. As of today, they STILL have not reached back out. The last communication I received was AC saying he'd send pricing and then nothing. What's crazy is I was fully prepared to spend well over $10,000 on a custom piece, yet they treated me like I was wasting their time. Apparently unless you're a celebrity or influencer, customer service doesn't exist here. If this is how they handle serious buyers trying to spend five figures, I can only imagine how they treat everyone else. Completely unprofessional, disorganized, and disrespectful. At the bare minimum, have the decency to communicate with people instead of wasting their time for weeks. I definitely would not recommend this place to anyone looking for custom jewelry.

Demi rock'sss excellent customer service. They're very good…read moreworking with the clients! I am very happy with my purchase and I will definitely recommend them. I'm sure I'll be back.

Grace helped me out today at Valliani Jewelers. She was very nice and easy to talk to. I explained…read morewhat i was looking for and my budget. Grace was able to narrow down the options i had. She was very patient with my indecisiveness lol it was definitely a great experience at Valliani Jewelers.

I have had Cindy fix my engagement ring and most recently my Tiffany's bracelet. She's always been…read morenice professional and makes sure to really capture what you want done correctly. My husband said her husband (who does the transaction part) was also very kind. I plan on continuing to go to her and highly recommend!

I wanted an engagement ring that was similar to a wedding band. I also wanted a Ruby with diamonds…read moreon the side. I specifically wanted the ruby to sit LOW, within the band, so as not to get hit or snagged at work as I work in a construction related industry. Cindy helped me design EXACTLY what I wanted and had it made BEFORE Christmas!!! I will be coming back to her for my next piece of Jewelry!!!

I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

Nikko and Sonny was awesome! helped me identify and value my ring, i was approached right away, my…read moretime was valued, and I will come back if i have any questions or need anything

Great service alot to pick from, free coffee and snacks. Felt like they didn't judge a book by its…read morecover and showed us to all there watches and jewelry, ended up buying 2 watches from them...

Baron's Jewelers is one of the most fair and welcoming jewelry stores in the Bay Area! Their…read moreselection truly has every style you can think of. I came in specifically looking for estate pieces, brooches are my speciality, and the collection completely exceeded my expectations! Maddy was the best sales associate to work with :) She had such a phenomenal attitude and made the entire experience a fun day out. Highly recommend stopping in if you're looking for unique pieces and exceptional service!

It's been a very long time since we have been to Bishmillah Jewlers but just recently I traded in…read morean old bracelet I had bought from them years ago. Just to find out that the bracelet was filled with metal wiring inside which initially made the bracelet heavy in grams but once the wire was taken out the weight of the gold also went down so in reality we paid extra for a bracelet that was filled with metal wiring inside which is not fair for us customers that trusted Bishmillah Jewlers. Please be aware.

Executive Summary: OMG, Good Thieves or Bad Thieves, you be the judge. $23.59, was it worth it?…read more Read away From the end of the story, please help me understand and calculate sales tax on $1,820.70 at a rate of 10.75%? All I need to say is look at the receipt and you be the judge!!! Attachment: 1st pic is the original receipt, 2nd photo is tax at 10.75% 3rd picture is tax at 12.046%. Upon discovering this "discrepancy", I called a couple days later and spoke with the same sales person, to see if this was an oversight, I wanted to give them the opportunity to correct the mistake. I was told I am not calculating the tax correctly and "instead of multiply, I need to add the sales %" said the associate. I apologized for not knowing how to calculate sales tax. Here we are now with tax fraud compounding. Did I ACTUALLY BUY 22k GOLD, STAY TUNED FOR MORE UPDATES AS THIS PLOT THICKENS. Have you decided? Good Thieves, Bad Thieves, Undecided, and finally, the jeweler should be trusted? EVEN MORE DETAILS if you are still curious: This was my 1st time making a purchase from here. Before I made my purchase I asked about their EXCHANGE policy, they said normally they don't exchange or refund, but for me I have 7 days to exchange because these were gifts and I wanted to be certain. Keep in mind, I even asked them to put jewelry stickers on my pendants because they were gifts and I wanted the recipient to know karat and weight. PLUS, if it wasn't exactly what I wanted, they couldn't say it was worn/used. When trying to exchange 3 days later, I was told that my $2k credit could not be used for special orders just whats's in stock. When selecting 2 chains, I wasn't told how the credit would be applied until I made a selection. I was also not told what price per gram they would use to calculate my chain (11.5g). Not until a significant level of effort to kill them with kindness, I was told they would calculate the gold at $85/gram plus tax (my first purchase was inclusive of all taxes). They discounted the price down to $80/gram, but now they are speaking of adding sales tax in addition to gram price. When I asked about lowering the price to $79, the owners daughter kept being condescending towards me and I certainly didn't feel welcome. What I ended up selecting was $160 more than my exchange because selectively, the price today was before tax, but a few days ago, prices were out the door. When I asked for a little wiggle on the $160, the owners daughter continued to explain how grateful I should be for the exchange, as this is not normal. I quickly ended the discussion, pulled out my card and said charge it. In addition to this purchase, I was also there to buy a couple name plates and corresponding chain roughly $1500-$2000. With how they treated me, they really don't deserve my business. I really wanted to continue doing business with them, but their lack of foresight lost them a $4k customer. What business is willing to overcharge by pennies to loose out on dollars? Bismillah Jeweler's If you made it to the bottom of my review, you have lots of time on your hands, but glad you did. FINAL THOUGHT (Late Jerry Springer): Question, if I can't trust the sales tax calculation, how can I trust this jeweler to sell me GOLD? Remember, NO REFUND or EXCHANGES. My only option is to see what the Franchise Tax Board says when file a report. Their retail sales and religion are inter-twinned, meaning, it is their religious affiliation that instills a sense of trust to generate sales. All the while, they continue to defraud the general public, city, state, and federal government in taxes. I know they have no regard for customer service, but possible legal troubles, potential audits from local and state governments might get them to change their way, I can only pray for that day to come sooner rather than later.

I rolled by this Gem of a Jewelry Store!!!…read more The Owner George is A Book Of Knowledge !!!! When it comes to Jewelry and Custom Jewelry Pieces and Items of the Sort!!! George Showed me a Custom Silver Aztec Ring that he had made! Using the Lost Wax Method!!!!! I enjoyed talking to George!!! George has a lot of Great and interesting Rings And Bracelets out on Display!!! He also does Custom Jewelry Fabrication by Request!!! For all These Reasons this is a Baller On A Budget Approved Establishment!!!! I Keep My Pimp Hand Strong!!! Number #34 On The Yelp Top 50 Most Prolific Yelp Elites Of 2025 List !

Amazing Service ! Fixed my necklace same day, under 10 minutes. Walked out wearing it super happy.read more