Sameer- thank you so much for your kind, knowledgeable, professional, and witty customer service. You made our experience here today great. We are very happy with the two watches and the watch case. We will be back! Always amazing customer service here, they never disappoint. read more

It's not every day someone gets to splurge on a nice watch, so I expected a better experience. When we walked in, there was no greeting or acknowledgment, and we stood by the display for over 10 minutes without any assistance. After checking other stores, I decided to return to Fossil and pick the two watches I wanted. Shondell helped me at checkout, but the interaction was far from pleasant. She didn't show any courtesy, no smile, no greeting, nothing. She slammed the phone down on the table when asking for my email receipt. Retail can be tough (I get it, and annoying but either leave it at the door and fake it till you make it or quit.) it's not hard to fake a positive attitude or at least be professional. The experience left a bad impression and was incredibly irritating especially as someone that works in retail as well. Anyways great deals and got the watches I wanted! read more

I used to love this Fossil store. I have several watches and purses (only name brand id spend money one). The staff used to be friendly, courteous, and more than happy to help. This store used to be my go to when going to the Outlets and sometimes the only one. Not anymore. The staff are not attentive and the past 4 times I've been in not 1 person greeted me or anyone else who was there and acted bothered when had to ring someone up or help. They were all too busy standing behind the counter gossiping or on their phones. One guy was actually sitting on the back counter on his phone. The last time was on Mother's Day. I was in with my husband as he was looking for a new wallet and laptop bag. There were a lot of people in the store with 3 people standing behind the register ignoring everyone (same guy sitting in the counter on his phone) and only 1 woman helping people with watches. She asked for help as 2 other customers needed assistance. They just ignored her. The 2 left when we did. The store is also pretty empty of merchandise as well. This store used to have a lot of variety and now doesn't. I'll still pop in, but unless something changes I won't make it a priority. read more

I had a great experience at Fossil while looking for watches for gents. Sammy was especially helpful and took the time to really understand what I was looking for. He helped me find two watches at a great deal, explaining the styles and options without ever rushing or pressuring me. What really stood out was the customer service throughout the entire day--each time I came back to the store, every employee was attentive, welcoming, and ready to help me narrow down my choice. Even after several visits, the team stayed patient and supportive, making the experience enjoyable from start to finish. Excellent service and a great place to shop for quality watches. read more

Horrible! Literally just walked in today 10/26/25 at 12:30pm and all 3 employees sitting on the counter on their phones! Not one person greeted us or helped talk about HORRIbLe customer service!!!! read more

I go to Fossil store many time because I love it so much! The purses is very color and happy - red one, green one, even yellow like sunshine! I buy blue one last week and now my friend want same one. I say no, is mine! Josh, he best. Me and my friends always ask for him when we come. He smile big and help always good. For my nephew, he do special carve on watch. It for graduation and he make it perfect, with name and date. My nephew cry little, he love it much. Josh make it so nice like family. I tell all people - go Fossil and ask Josh! And look the purses, you feel joy. I want all the colors! read more

The place is fine and clean but there are 4 employees and no one is offering to help. They're all behind the counter talking to each other and not helping at all. read more

Thanks to the assistance of the Fossil team, I found the perfect Valentine's Day watch for my brother - a stylish and sophisticated chain watch that I am confident he will love (and love me in return). The outstanding service I received at Fossil has solidified my loyalty to the brand, and I highly recommend their stores to anyone in search of a quality timepiece at a great value accompanied by unparalleled customer care. read more

Fossil Outlet Store - Accessories Near Me - Livermore, California

Great service by helpful staff. Absolutely insane deals here. Came in to look for an upgrade to a nicer shoulder document/laptop bag. Walked out with a nice one at a knockout price. Could have easily bought 3-4 more bags that I didn't need just because they looked nice and the price was right. Definitely ask to price check anything you're interested in, I found several items for less than what I thought they were or what the closest sign said the price was. The gentleman working was nice enough to check a few items for me. The store was clean and staff were wearing masks, sanitizer was also available at the entrance read more

Came in for a bag, left with a smile. The people here were jovial and you could tell they loved what they do. I found some cool purses and was trying to decide and Lewis let me know they were 20 percent off and that's all i need to hear to get the one I liked and he even showed me a wallet that matched. It's rare that i shop and have a happy ending but Fossil definitely filled my needs. read more

I had an absolut fantastic experience. The workers were very very kind and helpful on getting me a watch with chain. They even cut it for me after a short wait. I had a pleasant conversation about beards with the man that worked there. Super duper helpful on also recommending oil for my face. 11/10! read more

The young guy helping in the center of the store is super nice however the slighter older guy that rings you up was SO RUDE! He was talking super low and we couldn't hear what he was saying and he nearly slapped us on the face! If you don't like people get a new job buddy, you are clearly a miserable person and nobody should have to deal with it. read more

Every time Ive been to this business is absolutely wonderful the people are always friendly and nice store is clean... Josh was excellent also the girl with the short haircut I told her I would come back with my baby to let her see him because she was so cool. My husband is a watch collector and we'll go here every time! read more

I don't know if you would call this an outlet store but they do have some really good sales. They also have clothing at this location which many stores do not have. I purchased a wallet and a clutch for $25 total! I also bought some a girly beanie, pants and a wool coat here as well. They were all rock bottom prices. Their clothing is really well made and if you get them on sale, you can get a really good price. Same goes for their purses, watches, wallets, etc. Staff are friendly here. I've never had any issues - the only thing bad is that I usually buy something when I visit. The men's section is pretty decent as well. Also, bring your own bag because they charge for bags here. read more

My girlfriend and I have been to this location on several occasions and have always received excellent customer service. The staff is friendly, helpful, and knowledgeable. They have a fairly wide variety of product from wallets to bags to watches (our personal favorite that you can engrave) and more. The staff always helps us with the discounts they run frequently and explains any non-advertised promotions they are running. When we are at the outlets, this is a must stop shop and we always walk out with a few things. Thanks to the staff for being so hospitable and welcoming! read more

This is by far my favorite Fossil location. Sales prices are always decent, and sales associates are accommodating. I bought a watch back in 2015 and it recently stopped ticking. I took it to the store, and they offered to check it out and said it was probably a dead battery. They told me it would be about $10 to fix and said that if it didn't work after that they wouldn't charge me. After 10 minutes, they brought it back out with a new battery and kindly dismissed the charge. When I purchased a new watch, they also gave me a free box. read more

Janelle you rock !!!! thank you for helping me out today getting some amazing looking watches. Have a very happy valentines

I have come here about two times. the first time i came and got a one of a kind orange silicon work out watch. everyone at my gym asks were i got it and can't believe i only paid $40 for it. the 2nd time i came here i got a wallet and some shades but at killer discount. I think next time i am going to get an ipad cover from them. They have watches, accessories, wallets, purses, cloths and a lot of other stuff for both men and women at great discount prices. plus they will help with any fossil products. my wife brought one of her fossil watches and the changed the batteries for her. they did charge her but other places told her they couldn't do it because the watch was too small. One of the best shopping expereinces i have had. read more

Bad customer experience. I have driven all the way from San Francisco but the girl have very rude behavior. She was telling herself as manager .. but I don't Believe she was manager. The other associates are even nicer then her. But unfortunately I got her. I did ask for box because I know I can have it. But she didn't give me. She refused me very bad way. read more

So worth driving an hour from the city! I went and didn't even think about it being Labor Day weekend so the entire mall was packed. I almost gave up trying to find parking but I'm sooooo glad I didn't! Got the backpack I had been looking at online for 70% off and also snagged a cute wallet and sunglasses too! Everyone who helped me out was super sweet! Thank you! read more

Oh my goodness, the two female managers (one was Erica and I unfortunately didn't get the name of the second girl) helped me sync my watch and my phone. I bought my watch yesterday and spent HOURS trying to figure out how to sync these two things together. These 2 managers seriously saved me from sanity. They were both extremely patient and extremely determined to help me figure this out. Erica had helped someone before with the same issue and after some difficulty so she had some knowledge about this issue. Seriously ladies, THANK YOU SO MUCH!! I wish your boss was there so I could tell her in person how amazing you ladies are!!!!!!! read more

Only reason two stars is because the night before, I actually had a pleasant experience. Came in to buy a watch one night. Bought one and had it resized. Came home to find out it was not ticking. So I called that same night and asked about my options. I was told, new battery or watch replacement. I should have gone back the same night, this review would probably be 4 stars - it could have been 5 stars if only the original sales associate QC'd the watch and made sure in working order. Would've saved me time. Anyhow, I opted for a watch replacement. How can a battery be dead so fast on a new watch? So the next morning I came back to get some assistance and this is where the experience took a 180 degree turn. Sales associate offered to replace the battery but I told her I would rather get a new watch - I don't want to waste my time again and have to come back if it wasn't the battery for the reason I mentioned above. Sales lady said they can't take back watches that have been resized but no where in their return policy it states that, plus the sales associates the night before didn't mention anything along those lines. I even reviewed the return policy on the back of the receipt, nothing on there states a return limitation on watches or watches that have been resized. Plus the defective watch I returned with the original links. At the end of the day, I know the sales associate is the key to having a pleasant experience and in this case, the sales associates that worked Thursday mornings are rude and and unprofessional. read more

I like coming here during the week better than during the weekend. I am usually able to find some better deals! If I buy a nice purse I only buy fossil. read more

I walked. Five employees talking amongst each other. No assistance offered. I looked for a wallet. Had to interrupt to seek help. When I stated what I wanted, I was told to head to Folsom or Sam Jose. How about this: order what I want. I will pick it up from YOU? Nope. Bye! Between FIVE adults, no desire to really help or make a sale. I manage a business. I would put y'all on notice. You get two stars because your store is clean. read more

I brought in a Fossil watch that I've had for many years and the battery needed replacement, they did it on the spot within minutes. You can't beat the customer service here! They're super friendly, knowledgeable, and helpful and I can't imagine going anywhere else to get my battery replaced. read more

Entered they store, a salesrep did say hello, went to look at Michael Kors watches, one in particular, had to ask for help. The salesgirl acted like she was busy, rolled her eyes, said oh I can help you. Got the watch we wanted, we barely had the watch undone to try on and the salesgirl was asking if that is all we wanted. I then looked at her and said to get us someone else if she has a customer she is working with. She stammered oh no...we wanted the watch, wanted to buy it, she went looking for one new in locked cabinet. We watched, they didn't have it. Another clerk came around by us saw they didn't have a new one only display....This other clerk said she would take care of us, rushing us, I was interested in another watch, but when this other clerk said this is all we have, we don't have another one, meaning a new one, not a display. She asked if it was ok, she said, "is that ok". I said no its not. We walked out, as I did I stated to my daughter I wanted that other Tortoise watch too, the link design. So they lost two sales. Poor customer service, too bad they cannot see beyond their noses. read more