I am so sad to be writing this review right now. Helz used to be my go to place for jewelry. Built great rapport with their workers. Always very friendly and nice so I came in. Here's what I'm not happy about: one of the rings that I purchased has had a stone fall out three times since bought it. I bought a stone that was not Lab created. Stone fell out again, so I went to look back at my receipts from prior repairs. I was curious to see the frequency of the repairs. What I did find was that the other repairs were sent in noting that it was a Lab created stone that needed to be replaced. That's not right. I was wondering why the stones looked so off next to each other. Not sure if this was an honest mistake or not but for it to happen two times in a row just seems a little fishy. I have a necklace on layaway and I got a call saying that I needed to make a payment within the next 24 hours. I looked up their hours which it said they had special hours and they close at nine I didn't think anything of it because sometimes they have events where jewelers come and they have special items. So after work I went in to go make a payment and to go tell them about my stone that has fallen out AGAIN. I arrived at 7:03 and the doors were locked. It was to my disappointment that they close at seven instead of what was listed online. I drive from an hour away, so this was very disappointing. Overall not happy with the store anymore. They lost a customer, a very loyal customer. Only time they'll be seeing me is to use my lifetime warranty (which I'm sure I'll have to use again in the next month or so because it seems to be a common theme). Really hoping at this point that they'd allow a refund of the ring out of good faith. If only there were lemon laws for jewelry. read more

Helzberg Diamonds - 3rd time falling out - Jewelry Near Me - Livermore, California

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I went in with a budget and he showed me a good variety in men's rings but I look to my right and see one that I reeeally liked over my budget and although I didn't plan on spending much, I bought it. Ralph greeted me when I walked in, we made good convo and he could tell I wasn't very knowledgeable in jewelry and it was my first time buying this for someone. I appreciated his customer service and will definitely return for any future purchases before searching elsewhere :) read more

My wife and I have been going to this diamond store ever since the manager Juan transitioned to this store after working at his previous location. We implicitly trust him with all of our high-end jewelry purchases and can rest assured that we will be given high quality customer service. He is very insightful on any and all questions about their products. On the rare occasion that we need any service for any of our (mostly my wife's) jewelry, we know Juan will take care of us. read more

Price gouging. They sell Rolex's without the original papers. I bought a Rolex from them and found out that that the box is aftermarket and the did not give me the papers from Rolex. Also they sold it at triple the market value. They swindled me into thinking that the market value was higher. read more

Where do I start. I guess it's important to note that my experience with the sales associate (young brunette lady, can't recall her name) was very pleasant. She was helpful and she was really doing her best to maintain a professional atmosphere. Her manager, I believe his name was Juan, was possibly the most unprofessional individual I've come across in high end retail. He was shouting across the room, interrupting her repeatedly. There is a such thing as an inside voice but clearly he doesn't understand the concept. She felt very upscale and high end, whereas he felt more like he should be selling hotdogs at a baseball game. "hotdogs! Get your hotdogs here!" It was very that. Anyway, he just continued on and on the entire time I was there. He wasn't even talking to anyone else. Just was being loud and talking to himself about carbs and gains and something about cucumbers and rice I think? It was odd. I got the feeling that he really just wanted attention. I'm not sure what it was but it was really off-putting. I asked the young lady at one point what his name was and what was his role. She very politely smiled and said "His name is Juan. He's our manager." She saw the look on my face and kinda gave a bit of a shoulder shrug like she was kind of embarrassed of him. I felt bad for her because she really was doing her best but at a certain point, I just couldn't stand the sound of his grating voice babbling about nothing. I was one of 2 customers in there so his antics were very apparent and hard to ignore. It's like come on man, he had to be in his early 50's but he's over there acting like a man-child. The other customer that was in there left at the same time I did and as the door closed behind us, she looked back at me and was all "that man made me want to pull my hair right out of my head...." I laughed and agreed. I can only imagine how many more ppl have felt the same after being inundated by his antics. Maybe it's time to consider new management at this location, Helzberg. Because if that's the guy you're going with... You're loosing money for sure. read more

I had first stopped here to look at watches about 3 years ago. Maggie (Maggi) not sure which way she spells it lol was my sales lady from my first visit there when I went to look at them. I stopped in probably 6 times in 2 years trying on and asking questions about a Rolex they had in stock. She was super patient with me every time and was never pushy. She knew what she was talking about and would always answer my questions. She would follow up with me often (not over the top) to make sure that I knew she was there to assist me. I finally bought the watch last year from her and the customer service has been tier 1. Fast forward to me sending it in to getting repair work done on it, Kendra has been super attentive throughout the whole process anytime I called in asking questions or an ETA on when the work would be done. Every time I walk in that store I feel like I'm part of their family and they always make me feel welcome. If you're in the market for high end jewelry I would 100% recommend them to you. This place is awesome and I love the people who work here. read more

I have been searching for my perfect bridal set. We encountered Helzberg while at the Outlets. Sabrina the store manager was the first to approach us. She asked me what type of ring I was looking for and help me throughout the process. She was very informative and professional. I found my perfect set and truly grateful for her customer service! I will be back! Thank you Sabrina!! read more

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Buyers beware, don't buy Rolex from them, their markup is high, I bought a Rolex with green dial (no box or papers), it's a beautiful watch though, they try to convince you by telling lies, I could find the same watch from other Jewelers online for 3 to 4 grand less, and with box and papers. All sales are final and no returns, this policy sucks. PS: I wrote to retailrelations@helzberg.com, no response. When I researched further on Yelp, the store in Livermore premium outlets has poor reviews not only for Rolex watches, on Jewelry too, I feel cheated for having bought a used Rolex for an exorbitant price, with no box/papers. My sincere advice to potential customers, stay away, the folks are trained to smooth talk and suck your money, and absolutely no customer service once you are in their trap. read more

Ralph was great. I went in with a budget and he showed me a good variety in men's rings but I look to my right and see one that I reeeally liked over my budget and although I didn't plan on spending much, I bought it. Ralph greeted me when I walked in, we made good convo and he could tell I wasn't very knowledgeable in jewelry and it was my first time buying this for someone. I appreciated his customer service and will definitely return for any future purchases before searching elsewhere :) read more

My bf and I were in search for a promise ring and found the perfect one. :) Not really knowing exactly what I was looking for, Ed kindly approached us and guided us throughout the whole process. Both my bf and I appreciated the patience he had and how informative he was during our search. When we found possible options Ed also took our price range into consideration and was very helpful when trying to find an alternative option. In the end we closed out the sale on the ring we initially decided on and are very pleased with the experience. read more

DONT BUY WATCHES on this store. I bought a pre-owned Rolex at this store and wasn't told about aftermarket pieces. I payed $11k which was more expensive than the same at Rolex. I took the watch next day to Rolex store because my friend asked me to see the papers and etc.. They DON'T provide rolex papers, box... They give you a box from another brand, with another paper and they made me sign a paper to do not return. I completely LOST my money, and the person at Rolex said that is not a genuine rolex. They CHECKED. I tried to return in the next day and they said "I'm sorry we can't accept returns" and treated with indifference in the store. AND I SPENT $11.000 DOLARS. read more

I've been at this location a couple times and they have always provided great customer service. I haven't bought anything yet but every time I ask a million questions about engagement rings and wedding bands, they are always so helpful. They actually cleaned my engagement ring for free! It's looking sparkling new now! read more

First: This Helzberg location is under new management, and the bad reviews below no longer reflect the quality of service this store provides! Our first experience with this store was about 6 months ago, when my fiancé purchased my engagement ring. Luis helped him, and he said the customer service was great. They didn't have a ring in stock that matched what I really wanted, so Luis helped my fiancé customize the perfect ring. I was so happy, it was everything I wanted and more- and for a great price! Today we both purchased our wedding bands! We were helped by Frank, who also offered exceptional customer service. My Fiancé got a simple black cobalt band, and I found a dual band that complimented my unique engagement ring perfectly! My band was a little out of our budget, so we needed to discuss it before buying. Frank was so understanding and let us step into a private area to discuss our finances. He was not at all pushy, but offered great advice. We are so happy with Helzberg, I highly recommend this place for all your jewelry needs. read more

Helzberg Diamonds - Jewelry Near Me - Livermore, California

The staff is amazing. They are extremely knowledgeable, helpful and beyond friendly. Not at all pushy. The first place I always stop when looking for affordable and beautiful fine jewelry. They carry unique styles that you can't find anywhere else read more

I try to resolve with them. Corporate Jean Smith say there is nothing that they can do for me. So don't try to call owner it doesn't help at all. All sale are final on used Rolex watches and she say it is on the back of the receipt. U cannot even read the receipt in the back. Who read back of the receipt. This diamond company is so dishonest. I am so tired of fighting with them. I would never come back and give them any more of my money. I don't like to write bad review but I was not treated fair. Please don't buy Rolex or Omega here it is used and no return or exchange. They don't tell u all sale are final. Save your time of fighting. Read my review first. read more

Avoid this place! Rudest service I have ever received in my life. I bought a diamond pendant two weeks ago as a gift for my sister. My sister did not like it so I went back yesterday to return it. Erika, who says she is manager and that she cannot take it back as it's clearly worn. I'm shocked as it's never been taken out of the box since ether day I bought it. It's their new trick to avoid taking items back. When I tell her it's never been worn except when I was allowed to try it on the day I purchased she told me that the chain which is white gold had clearly turned yellow as she has years of experience identifying them in the first look. I asked her to show me where and she did not in the first then she tried to see under magnifier and tried really hard to find something which she obviously couldn't as the chain was never worn. They just simply blatantly refused to take my return when I'm clearly in line with their return policy. I asked to see if I can speak to someone else she asked me to return tomorrow(i have to drive back 2 hours in covid pandemic) to speak to the actual manager. I'm utterly disappointed with the service I received. I made sure I can return the product as I am buying it as a gift. How did they hire someone who claims to have years of experience and lie about a discoloration of a chain? What does that say about their quality if they are so sure a chain got discolored within two weeks of purchase? I have never received such service in my life of buying jewelry. Zales has so much better customer service and quality too. Take my advice and avoid this place. They are rude, shady and will do anything to avoid a return. Update: I drove back to the store and asked the manager to show me where the yellowness of the chain is. After much verification she couldn't find anything wrong with the item and had to give me refund. But the process is so painful. read more

Helzberg Diamonds have been my favorite go to for jewelry since high school. My husband and I even decided to get our wedding bands from this unfortunate location. The associate we did business with in Fall 2012 was Karen. We had my engagement ring's diamonds tightened, paid for that. We also paid the extended warranty for our wedding bands. We resized the rings mid December to be ready for our destination wedding in February. The associates said it will only take a week to do and so we came back a week later. To our horror, the rings were never even touched. They weren't even polished. So, they needed another week to do so making it so that my husband would have to pick it up because I already needed to be out of the country to plan the last part of the wedding. My husband picked it up. Brought to me when he arrived and to my horror of course the band doesn't fit with my engagement ring. It was the most dissapointing thing to have your wedding band not how you wanted it when you've worked so hard to make sure the details are all set. The wedding passed and I finally went in to get the band resized. To put it kindly, the women working the evening I came in were incompetent. Whoever was at the register was so flustered and made me extremely uncomfortable saying she couldn't find my warranty in the system, this and that. As a customer, I don't give an elephant's butt what the computer said. Of course she found the warranty after giving herself a couple of heart attacks. The other 2 women weren't exactly team players and let this associate sit in her panic. At this point it was 30 minutes since I first came in. I was beyond irritated and told them exactly why I'm so frustrated. This isn't just a couple hundreds we're dealing with, it's thousands. The three of us finally decided what to do with my ring and they shipped it off. Today has been a week after and they just called saying the ring is in. Before traveling 30 minutes I wanted to make sure it was actually ready, as to not go out of my way and end up being disappointed yet again. Jasmine picked up the phone complaining that I was breaking up. Funny, I was on a landline. She asked for my name and went on to find my ring. After being on hold for over 10 minutes, she came back on. Jasmine didn't know where my rings were and told me she would call after doing research. I have now lost all hope in this branch. read more

I went in there to look at watches and ended up buying a birthday present for my mom. LUIS R. was really easy going and very helpful and didn't mind my twin daughters running around his store while I looked at jewelry. There was no sales pressure or upgrade pressure at all and I really appreciate that. I ended up looking at some Tags that I ultimately didn't buy but that was more a Tag issue and not a store issue. Luis gets customer service and will get my business in the future. My experience was much better than I expected for an outlet store. read more

I came into the store yesterday with my fiance to look at some wedding bands. The outlets were very busy but there wasn't many people in the store. We were standing towards the back looking into the glass case when a sales associate walked right past us to see if another couple needed help. They said no, someone was already helping them. She then walked past us again and went to stand in the back of the store. We were in the store for 10-15 minutes and not one person offered us help when there several people available. When you're looking to spend close to 2K on a set of wedding bands a little customer service is expected. I found your customer service incredibly rude and would not recommend a single person to shop at your store. read more

Really really disappointing. I came in today like I do every couple months to make sure "the ring" I want is still there, and still the one that I like for when the time comes. I've been here numerous times before, to buy and to browse. And until recently I had a wish list, but apparently they threw that away. No big deal, I know the ring I want to the T. I talk this particular place up all the time to my friends so I brought 2 with me. One who is married but doesn't have a ring so she was interested in purchasing. Another who wanted to browse for other jewelry to add to her EXTENSIVE collection. Mind you, we are shoppers.. Big time shoppers, equipt to shop. Not poor Highschool or college students We walked in and the sales associates were "hanging out" in the back of the store. After a few minutes someone decides we didn't walk in accidentally and came over to ask if we needed help. My married friend says, "I'm definitely going to be trying a lot of things on." And pointed to the ring she wanted to try. The sales woman pulls the ring out and before even handing it to her askes if she wants to open a charge account. My friend declines because she, at this point, hasn't even seen any merchandise on her finger. So as she is looking at the ring I start asking if the ring I like is still in the store. The sales associate ignored me. So I walked over to the case where the ring usually is and as I am explaining to my browsing friend all the different types of settings and options the associate FINALLY walks over, and I ask my question again. She immediately responds with, "would you like to set up an account?." I reply with a, "no I am definitely not buying my own ring!!" And chuckle. With no idea what ring I am talking about she starts to walk away COMPLETELY ignoring all three of us, and me, trying to salvage my friends opinion of this place, tries to tell them how beautiful the ring was and how helpful they were by setting up a wish list for me. I went over to the associate, clearly not interested in helping us, and asked if she could pull up my list so we could try to find my ring. Without even looking she said they didn't have my list and walked to the back of the store. I will be taking my business and sending my boyfriend elsewhere. read more

If it was an option to leave no stars I would! I went in to take a look at some of their engagement rings and I mean not 1 person acknowledged me! I purposely went and stood next to the case that was close to one of the consultants who was more busy entering crap in the computer than speaking... So then I decided to hang out and take a look at the other pieces and wait to see if anyone was going to say anything. By the way it was 4 sales people in the store. NO ONE ever spoke. I work in the sales industry and the service was unacceptable and I will let corporate know how poor the service or I mean lack of service I was provided with... read more

I have been a helzberg customer since 2009 and have been a customer of the outlet location since 2012. I am extremely picky about customer service and will not hesitate to walk out of a store if I feel like I am being ignored by the employees. I can honestly say I have NEVER walked into the outlet location and not been immediately greeted by the employees, many of whom know me by name. Everyone is so pleasant and helpful. Even during their busy times of the year they make sure to acknowledge everyone who walks through the door. They do their best to make sure each customer is given undivided attention when they are picking out a piece of jewelry. Maggie always calls me to let me know about promotions or new pieces that she thinks I may like. I have bought several pieces of jewelry from them and always get them at a great price. I like unique styles and settings and love their design shows. They always have a great selection and I usually walk out with something new. The team at the outlets have become more like my extended family. I will often just drop by to say hi if I'm at the outlets shopping. The staff is the reason I only by my jewelry from Helzberg. Here is my newest piece I created today during their design show. read more

Helzberg Diamonds - Jewelry Near Me - Livermore, California

MISLEADING and LIARS.... Avoid this place and do business elsewhere. My son purchased what he was told was a men's bracelet by Ed. After talk with other knowledgeable people in the jewelry business and found out it was a women's bracelet. He called ask the salesmen Ed about the return policy. Each time he called Ed was conveniently not available several times. Turns out there is a 30 return policy which expired over the time trying to reach them. Called the corporate office and got pretty much the same response. It turns out Ed is no longer with the company which is another strange coincidence. There are plenty of other honest jewelry stores around. Avoid this place unless you want to mislead and lied to. read more

Absolutely the best and nicest people! Whatever you are looking for they will make sure you are happy. A lovely store

I don't normally leave Yelp reviews, but I just had to express how wonderful Sabrina and Joe made our first experience with Helzberg Diamonds Outlet today. From the moment my boyfriend and I walked in, feeling a bit defeated after a long week of engagement ring hunting, they welcomed us warmly and seemed genuinely interested in understanding what exactly we were looking for. We felt super comfortable and not pressured at all, and ended up finding THE perfect top-quality ring at an incredible price. I honestly feel like we left the store with new friends, and look forward to going back! Thank you Sabrina and Joe for such a special experience. read more

I don't normally write reviews but I have to say that the people here at HELZBERG diamonds were amazing , we had went to many different jewelry stores and no one gave us the customer service that they did here. The store manager Sabrina and sales associate Maggie helped us pick out our perfect ring. I found a perfect Lab Grown Diamond! 2 ct and for an amazing price! They sat us down and explained the difference between the traditional diamond and Lab grown . They also showed us a video and a table of the difference of the 4cs on the diamond. We picked out a band and set the diamond on top and my ring looks beautiful! I even got it back within the week.. I would definitely recommend anyone looking for a ring to go see Sabrina and Maggie , We will forever be shopping at helzberg and will be referring all of our friends and family to them! read more

New management same old issues, this is my 2nd purchase and my last. Received ring Dec 2016 for Xmas by Mar 2017 ring was in for repairs because stone fell out. Took 3 weeks get ring back. May ring goes for inspection and ring was all GOOD. Week later stone out again(2nd time) new mgr "Frank" sends ring for repairs another 3 weeks. Get ring back with all kinds of fake apologies from Store Mgr Luis and Frank about how they understand. Have ring 2 DAYS AND 2 STONES are OUT. Worse customer service I have experience because Luis tells us we have to exchange the ring or send it out again. How many chances does Helzburg want this is beyond patience and at this point I just want my money back and done with their poor quality and worse customer service. Will see if their corporate office is better than the store. read more

I walked into this store on kind of a whim, as I had been thinking about replacing the wedding ring I lost years ago. I was greeted immediately by the manager, Frank and another employee (I'm sorry I can't remember your name!). Right away I felt as though they were truly interested in helping me find exactly what I was looking for. My demands were admittedly a little ridiculous - the ring had to be diamond, set in white gold only, priced very affordably, and I needed it sized and returned to me within the next 3-4 days (I was traveling out of state and wanted to bring the ring with me). Frank did everything he could to make sure my demands were fulfilled and did so with an incredible amount of kindness and care. When a diamond fell out shortly after I picked up the ring, Frank and his team got it repaired the very next day, in time for my trip. He even called me later that night to make sure I was happy and to wish me well on my trip. To make a long story short, the employees of this particular Helzberg location are shining examples of what customer service should be and have ensured that I will be a repeat customer for years to come. read more

First time I have ever gone to the outlets in Livermoore and followed the wife into the store. Two young sales associates were very helpful to my wife. Great customer service I will be back again. read more

I bought my wedding rings from Helzberg with the "lifetime guaranty". I went in to the Livermore store to have my wife's ring sized and spent 45 minutes in that store painfully watching a new employee trying to find my account. The employee was new, she told me that, and was very apologetic while 3 other employees with no customers in the store just stood around talking with each other not offering to help this new employee or the customer she was helping. After 45 minutes of waiting, I gave up. I asked for my rings back and the employee said "I am sorry, I really want to help you" and at that time I was visibly frustrated. I said "thank you but I cannot take this anymore". By this time, customers had walked in and were looking over in my direction. After the employee asked a few more times to help me, I told her I could not wait any longer as she had located my account but then could not find the item I brought in (she found all of the other items I purchased there since this was my primary jewelry store) to be sized. I finally ended up telling the employee to give me my rings and walked out forgetting to grab the maintenance card required for my "lifetime" repairs. After we walked out, my wife was behind me and she told me the employee was calling out loud, "Sir, your card". She asked me if I wanted to go back and to get it I saw no need as I won't ever be going back to use the service I already paid for. The worse part was watching the experienced employees just stand around during this whole process without offering to help the new employee or the dissatisfied customer. As a result, I decided to pay to have my ring sized versus going back to that location to have them do it for free (since I already paid for the "lifetime guarantee"). Money not well spent. Poor customer service and even worse teamwork. Being an experienced manager and having trained many people over many years, I felt bad for the new employee and anyone that may be hired in the future that may require help. The 1 star rating is for the employee who did her best did try to help me. Feeling bad for her was what kept me there for 45 minutes. Side note: I saw a nice Rolex I asked to see and considered purchasing, this experience made me realize it was a poor idea spending that much money in a store with such poor service and what I perceived a lack of caring. read more

I bought a men's wedding band today. I was done with my transaction quickly. I can see what the complaint is with everyone else. It's not warm and fuzzy customer service but I enjoy the lack of small talk. No frills and better prices than Zales. read more

First off Before I explain our specific experience with Helzberg I'm going to say if you've avoided this location because of the negative reviews I would encourage you to visit anyway, it's my understanding that they are under new management and from what I can tell it makes a whole world of a difference. Our experience from start to finish was beyond even our highest expectations for a jewelry store. We spent over a month working with Luis, the manager, at this Helzberg location on creating an engagement ring. From the moment we came in he was incredibly patient, knowledgeable, and not even the slightest bit pushy in any way (which was new after visiting several other jewelry stores in our quest for the perfect ring). We started by browsing options two on one (my soon to be fiancé, Luis, and I) in the back of the store. We decided to wait a week or two for their traveling jewelry showcase to come in so we could see some more options of unset settings. He came, after at least two hours of me being picky and going back and forth we picked one. Then we picked out the center stone and waited for it to be shipped to the store. It came in, earlier than expected even, but was not ideal so Luis sent out for another stone. The second one came quickly and was perfect. When we went in to view the second stone I spent about one and a half to two hours debating on whether this combination, the setting and stone, were right for me and the entire time Luis was nothing but patient and kind. I kid you not it was like a friend who had your best interests in mind, he said several times it was about whether or not I was happy with it, and I felt no pressure to decide or rush. We ended up having it set and picking it up a week or two later. We got it home and my soon to be fiancé and I had agreed I should wear it for a week before the 30 day return policy was up just in case I didn't love it (especially because we went with a style completely different from the one I originally fell in love with from another store). I wore it for less than an hour before I realized I all but hated it :( the setting and stone were both beautiful but was just too prominent, it was too tall on my finger and seemed to get caught on everything. My soon to be fiancé returned it a couple days later and there was no problem or issue at all, he said Luis wasn't disappointed or grumpy because all the work we did together was for nothing, he just wanted us to be happy with what we got. This experience was so refreshing, there are so many preconceived notions when you visit a jewelry store, like they'll be pushy or try to gouge you or only have a commission in mind, and because of the quality of the management in this store our experience, and hopefully anyone who ignores the past reviews and gives the store a chance, has been nothing but pleasant. read more

Helzberg Diamonds - Setting and moissanite center stone helzberg helped design and combine. - Jewelry Near Me - Livermore, California

Had great selection's of diamonds. I found the perfect right hand ring, the person that was helping me was so nice and personable.. I think her name started with a J? Great customer service. read more

It was my first time here and I thought it was a Great place, good customer I got my ring here and I love it! Great prices too!!

I went to the outlets in search of an engagement ring, unhappy with the selection and prices of the other jewelry stores, this was my last stop, I totally understand the employees being required to greet you and offer assistance but the woman who approached me made me uncomfortable, upon entering the store, she was initially friendly and asked if I needed help, I stated I was merely browsing and thanked her, and attempted to look around, not even 10 seconds later, she asked again if I needed help and steered me towards some necklaces without me asking her, I thanked her again and repeated I was only looking around, trying to be polite but firm. This continued 3 more times before I walked out annoyed. I understand doing your job but I would have much rather browsed at my own pace, and would have sought out help if I needed it or was ready to purchase something. read more

There are two parts to this review. 1) The sales staff for the most part is helpful and friendly. I have been going to the Stoneridge store and the Livermore store for over 3 years. There are a couple employees that obviously haven't been there long, but usually a manager will be right by there side to make sure things run smoothly. 2) NEVER NEVER NEVER NEVER!!!! Sign up for their financing/credit card. I have had nothing but problems with it. Overcharging, ongoing billing, I had divided out their 0 interest financing for 6 months and paid on time every month so that I could pay over time, but accrue 0 interest. Well somehow at the end of 6 months I owed 67 dollars for which I was then charged a late fee when my auto pay didn't pay the bill for something I shouldn't have owed. Needless to say I got them to credit me all 67 plus the late fee. Then on top of that I just ordered another present via my card, which was then returned for the same price. Which if you do simple math should have taken care of any amount due. Well again now I "owe" +$60 that I have put an inquiry in to their billing dept. and they are under review. But I have received over 38 calls in 4 days from an automated recording letting me know I have a balance due... Hence the review. Please do not sign up for what sounds like a great option of 0 interest. No matter how much the charming helpful staff lets you know it's 0 hassle. read more

The worst place ever to go to get your wedding ring cleaned! The lady in black bent my wife's wedding ring and then she didn't even apologize. She just argued with me and then walked away nonchalantly. The short, stocky man that works there was extremely rude! Both of them should be fired! He said, "you just don't like me because I'm Muslim." This was such an inappropriate comment and he also walked away and didn't even help me out. I put one star only because you have to, but they deserve zero. read more

I was a little weary about this place at first. Its a smaller store and not as elegant as some others. But the price was unbeatable. Bridal set (engagement ring and wedding band) and a I VS1 3/4 carat diamond for $5,300. A comparable diamond was being sold for $6,000 at zales. Put it on two Helzberg credit cards, one was capital one and the other was by Helzberg. 0% for 6 months. Had it all paid off with no problem. It's a no frills store, staff is friendly enough. The customer service has been great from my experience. There was a mixup on the protection plan where only the bridal set was protected and not the diamond. They fixed it free of charge. If I ever lose the diamond, I get a new one for free. Hard to beat that. Also, they expedited the ring being returned from the jeweler so my Fiancee could wear it for photos. read more

Found my beautiful 1ct princess cut diamond band and my new setting for my engagement ring here... staff was very nice. They shared the upcoming holiday sale price with us and advised us to wait 4/5 days so we would pay the sale price. In addition, we custom ordered my fiancé's ring two tone with white and rose gold, it's amazing! Very masculine and slim chance of anyone else having one like it. This was our third large purchase from Helzberg and we had shopped around from Shane Co to our local jewelers. I highly recommend not ruling them out based on other negative reviews. read more

Horrible experience. I have been shopping at Helberg for almost 4 years now, all my diamond shopping engagement,wedding rings earrings has been here. My husband shopped for a ring which as supposed to be a surprise gift for our anniversary. When my husband bought it, he was specifically told by the lady he can come back in to get the ring re-sized if needed. The ring was 2 sizes big and I went back to them to have it re-sized. The store manager was new and not the one my husband bought the ring from. The current manager, Sabra was rude to point that we had to walk out of the store. She first started the conversation telling how she cannot help since it was not her who promised anything and cannot confirm what we were saying. We insisted on her atlas checking our customer history to see if the last manager made any notes to our purchase, she pulled it up and showed there were no notes there. We asked her again how she can help in this situation and if there was a superior who we can talk to she she dropped Warren Buffet as the next closest person in the chain of command. I could not believe she was making fun of the situation we were in - diamonds DO NOT come cheap and she had no value for the purchase or the fact that I am not not able to sue the ring. I looked at her and asked her straight up " Are you making fun?" and she is started saying no, I am trying to help. I asked her how - you cannot even bother to call the previous manager and confirm if what we are saying and instead just make fun of customers. She lied to my face saying she offered it. I could not believe my ears - both I am my husband looked at each other and said when did you say it ? She started bluffing that she said and its not our problem that we did not listen. I for one will NEVER shop at Helzberg again - horrible service. read more