NEVER AGAIN!!! My rental return date was scheduled for 01/25. The snow storm hit TX the night prior. My flight was canceled, roads were iced and highways slushy and iced. I called Fox to extend the rental for 1 day and they quoted me an additional $115... FOR 1 DAY. I had ZERO intentions on leaving the hotel. After I hung up from them, I got in granny mode and dropped that car to them ASAP (took almost 2 hrs to drive about 18 miles). They knew how bad it was out there and I know I wasn't the only one they took advantage of due to the snow and icy conditions. SHAME ON YOU! read more

My colleague and best friend has been renting from Fox Car Rental for over a year now. When he come in from out of state, he usually gets the larger SUVs to make sure all of us fit comfortably while driving to different investment properties. Recently, he told me about his experience with Zack at the front desk and how he was very pleased with how above and beyond Zack went to make sure you had a comfortable vehicle. So I rented with Fox on my Florida vacation. The process was super easy. The staff was fast and friendly. And I had a blast on my vacation with a Jeep Wrangler. Just wanted to give a special thank you to Zack and the Austin airport Fox Car Rental staff for making sure Andrew my colleague and friend always has a good experience. I myself will be a Fox Car Rental client from now on. read more

If I could give it negative stars I would. I've never heard of Fox before, but I tried it because they had a car available when I came into Austin...absolutely worst experience. $80 For a Jetta for one day but the additional charges for The most basic coverage totaled another $156. And they're holding $500 because I used a debit card. Then I get to the car and the entire thing is damaged! Dents and scratches everywhere, dirty interior, and it smells. You get a card and you indicate damage on your own and then return the card to the desk, the entire thing was circled! I asked if I could switch cars and I was not allowed. I then drive the car and it drives terribly, and makes an awful noise. The woman at the counter who checked me in was so rude, and the woman at the pick up desk was also totally unpleasant. I normally use Sixt or Enterprise, this is what I get for trying something new. I will never ever use Fox EVER again. read more

Prepaid through Expedia. I have a debit card with MasterCard on. It said he didn't accept. It said that I wouldn't get a refund and that I need to call corporate and I needed to move aside. Expedia tried to call him and he said I'm not answering that they need to call corporate. By the way, corporate closed so they won't answer. I asked if I could get a refund he said you cannot do anything you're wasting your time you need to give it up and leave. He said I will not get my money back. Also said that they were the dollar tree of rentals. This is said often when people are upset, but I really have never been treated so poorly and rudely in my entire life and I am late 40s. read more

Did not have a good experience with this rental car at all! I made a reservation online and it said the total price for 1 day rental and there was no mention that there would be any extra fees. I was not provided with an accurate information at check in and at check out I thought everything was fine since I already pre booked online, pre paid online, filled the tank, and there was no damage or issue with the car. I barely drove it 20 miles as I only needed it to get to the hotel from the airport and back since my flight got delayed in Austin. At check in they asked a very vague question with only two options regular or extra/ premium with no explanation on that it was optional and there would be a fee. Suddenly I was charged an extra 30 dollars for this at check out and my one day rental ended up costing double/ triple what I expected. I thought it would've been a good idea to do the rental than ubering but next time save the trouble and just don't rent esp not at this place! Very shady practices! read more

if I could give less stars I would. Horrible service and dishonest policies designed to hustle you out of money

NEVER rent from these guys . They tack on other charges and keep your deposit . They take on loss damage waivers without telling you . Also when picking up the rental all the employees were cussing about another poor customer that they had scammed . The guy kept screaming not to rent from them . I should of listened to the guy . Never renting from this company. It was like the movie soul plane . I was just waiting for snoop dog to pop up from the back of the counter . read more

Flight was delayed due to weather twice, so arrived to the counter at exactly 12:30am wasnt the only one there either. There was a guy there who could have helped us but he told us it was our fault we were late and to come back in the morning. I guess they didnt need our business I called the people that booked that rental company from my job and got them to switch to a different rental company, you are gonna make me come back next day and sit there and blame me for my flight being delayed i will come back in the morning but not for you. read more

I just came from Easirent who didn't have a car even though I had reserved one. I reserved online with Fox and it ended up cheaper than Easirent(stay away from Easirent!) Went to the counter and the guy there helped me quickly and was extremely friendly, and got my in my way within minutes. Turned a bad day into a good one. I recommend! read more

Absolutely never ever ever rent from Fox in Austin. I literally prepayed my rental online or I would have went to any of the other ticket counters that were moving customers efficiently. 2 hours in line, without exaggeration for a PREPAID reservation!! I call Fox, chatted online, with no result. 2 hours with one man behind the counter!!! read more

The car was clean. My issue is with the person at the counter who I specifically told twice I did not want the insurance. She seemed to understand and indicated where I needed to initial and sign - I did not read it because it was too small and difficult to read, and because I trusted she being a professional representing a national company would follow through correctly based again on my repeated denial for insurance. Stupid, stupid me. After returning home, I called Fox and despite issuing my displeasure and feeling of being ripped off due to the agent's inability to follow instructions, they indicated there was nothing they could do about it. Yeah, right. You can't issue a refund or event future credit to satisfy a first, and now last, time customer? I had a similar response from Expedia who I originally booked the rental through who stated they tried as well but got nowhere. Shame on me I guess for trying to get through the process as quickly as possible to help benefit those in line behind me. But shame on Fox for choosing to ignore customer wishes as well as pinch their pennies instead of avoiding yet another bad review. KMAFOX. read more

Wish I could give them a zero. I verbally opted out of all of the extras, but the contract you're asked to sign is on a SMALL electronic box. It's nearly impossible to read what you're signing. When I got the bill for the extra fees (over $240) I complained that I had opted out of the extras but they said whatever, you signed it so we can't help you. So, BEWARE what you're signing. Maybe ask them to print it out so you can actually READ it. I know that man who had me sign knew he was tricking me. He probably does it to many, many customers. read more

My flight was delayed, they said: "no problem, we'll wait for you." Arrived at their rental desk, no one was there. Called the office and said they were closed until 5:00 am. Had to take an Uber to the hotel, and back in the morning. Got a nice car but waiting to here about compensation. read more

One employee was handling all customers off several flights. Don't be in a hurry, it will be an hour + to get your car! For a few bucks more, Budget, Enterprise and Avis customers were served & gone!!! Long line & very slow service!!!! read more

$400 in hidden fees. Be prepared for every fast talking upscale presented as you don't have a choice. Never again will I use fox. The lady ahead of us had a hidden $600 in fees. read more

Do not rent from Fox Rent a Car at Austin Airport. We put in our flight information and rented a car, paid for the car. Arrived at the airport, to find it was closed. Hertz was open, Avis was open. Fox was dark. There was no notification that we would not be able to actually get the car when we arrived and again, we put our arrival flight time in. When we called customer service to see what was going on, they told us to talk to the counter when it opens at 7am. So, my 75 year old mom curled up on the bench while I tried to get Avis . They were sold out. Tried Hertz, sold out. read more

Fox Rent A Car - No one around! - Car Rental Near Me - Austin, Texas

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Awful experience website does not make it clear that they require a credit card even if you pay ahead of time with debit.

Flew in from NC and rented from Fox. Zach was very helpful with my one-way rental to San Antonio. Many rental companies do not like to do one-way rentals but Zach was able to coordinate the rental for me. I will definitely rent again from Fox. read more

First time in Austin, TX. I was told I needed to get the platepass or else I would be fined. I was also told that there are lots of toll highways in Austin, TX. There was no other option explained to me. Turned out I only needed to use the toll once during my 4 days there but I've already been charged for 70+ when I picked up the car. Just because their rental was cheaper, they tricked you into paying for other things, they are very deceptive. Better stay with the better known companies. Maybe I should let Priceline knows to drop this company as well. Would give a half star if possible. read more

Avoid if You Can - Deceptive Pricing and Unnecessary Fees I booked online and selected all the features I wanted, with the total coming out to around $750. When I arrived at the Fox Rent a Car location in Austin, the agent insisted I reselect everything--even after I told him I had already done it all online. Since I couldn't remember the exact selections, I did my best to match them. But the new total shot up to nearly $1,000. When I reviewed the breakdown, I noticed tons of added fees--multiple service charges, each worded differently, which felt deliberately confusing. Unfortunately, this was a last-minute rental and they were the only option with a car size I needed, so I was stuck. The experience felt misleading and frustrating. If you have another option--take it. read more

The WORST customer experience of my life! Showed up late after a long day of travel. The attendant lied to me repeatedly. She lied about what the waivers were for. She lied about what was being charged to my card. She lied about when the car needed to be returned. If you rent from here after reading this review, don't say you weren't warned. UPDATE: I reached out to the company and they did absolutely nothing to make it right. No surprise there. read more

I was helped by Ryan the Monday before Christmas, as hectic as it could have been he made the whole process, smooth and simple. I got the manager special, and just so happened to get a red Jeep. I didn't know at the time, but Jeeps apparently held a very special place in my family's heart, and they were thrilled to get to ride in one once again. Thank you for making my Christmas extra special, Ryan. read more

This place is a joke. They Take your money and don't e en have a car waiting for you!!! How do you take reservations and have no vehicles!? They just want your money. Avoid at all costs. I got in on a Wednesday after two flights, only to not have my reservation RESERVED!!! Staff is incredibly rude, too, acting like me coming for my reservation was interfering with their Netflix time. They continually rolled their eyes at me when I asked why my reservation wasn't reserved!! It looked like a lot of higher up "managers" (I use this term loosely because preschoolers could run a better business than these people) were just standing around doing nothing too. If you want your trip ruined by not having a vehicle, then this is the place for you!! read more

My experience with Fox Rent a Car has been absolutely terrible. The first vehicle I received had a crooked steering wheel and a flat tire. Despite the obvious safety concerns, they insisted it was "okay to drive" and blamed the low tire pressure on the weather--even though only one tire was affected. After a lengthy discussion, I finally convinced them to provide a different vehicle. Extending the rental by two days turned into another nightmare. Unlike other companies, Fox charged a $50/day extension fee. When I asked to speak to a supervisor, the rude customer service representative, Alexa, said I'd have to wait 48-72 hours for a callback--despite my rental ending in 24 hours. After arguing for over 30 minutes, she reluctantly transferred me to Ben B, a supervisor who refused to provide his full name and was equally unhelpful. This was my first--and will absolutely be my last--experience with Fox Rent a Car. Their customer service is the worst I've ever encountered. I rarely leave negative reviews, but this one is well-deserved. Avoid at all costs! read more

This place is a scam. Front desk is useless, they cancelled my first booking third party, stole my sunglasses and water bottle when I forgot them in the rental. Felecia is covering up for a bunch of thieves. Do not do business with this trash company. Car was smelly af like a person with BO smoked in there. And had issues with electronics. read more

ABSOLUTELY DO NOT RENT FROM FOX RENT-A-CAR!!!! They add charges that are not authorized, then, when you don't catch what they've done within 30 days, they refuse to make it right! NEVER AGAIN FOX!!!! read more

Worst experience of my life. I booked them through Expedia taap and I have screen shots in three places explaining the cancellation policy. Then when I need to cancel for personal reasons they tell me fox doesn't allow same day cancellations. But in three places I was sent said differently. I booked it through a third party but if these problems are gonna happen there still your fault. read more

Fox Rent A Car - Car Rental Near Me - Austin, Texas

Hello, We are trying to get someone at the Austin Fox car rental location to call us as soon as possible. My son rented at car from Fox on Sunday, November 17 to be picked up at 6pm. The trip was going to be for a UT Longhorn Rocketry Association to go to Boca Chica for the Space X launch. The launch was moved to Tuesday, Nov 19, so he tried to modify the rental, but the online system did not allow him to change it, so he called the reservation line and was told he should just cancel the reservation and reschedule. He was told if he canceled and rescheduled he would not be penalized. He did reschedule for a pick up on Monday, Nov 18, pick up time 10:30pm. (Confirmation FFX0545F9D). My son arrived at the airport location at 10:20pm and went to the rental desk in the terminal and there was not a rental representative there for a good 20mins, so he went to the car pick up location and spoke with someone from Fox that said he needed to go back to the reservation counter and sign the contract. My son waited over an hour for someone to show up. In the mean time he contacted us and we began making calls to the two local numbers that were posted on the desk, to this day no one answers and the main number routes you to the reservation call center, not located in Austin. We spoke with several representatives and they sent emails to the Austin manager. We also called the Austin airport and had them look into After waiting until 11:30pm we told our son to go back to the car pick up. He spoke again to the person at the car pick location and he then began helping my son. After he saw my son's drivers license he said we do not rent to 19yr olds. My son got on the phone with us again, and we called the reservation center again we had two different people say Austin is an under 21 rental location. My son showed him all of the web site info that shows it does rent to 19 year olds. The person then checked with Jessica (a manager)and she said your location does not rent to 19 year olds. So my son was out until 12:30am and left with no rental. We were disappointed with how he was treated and the lack of customer service or the fact there was no one at the desk for over an hour. Our issue now stands with billing as they are saying we will be charged for the initial rental since the car was not picked up. This is outrageous and unfair as we were only following the policy listed on the website and verified by several representatives from Fox. At this point we have spoken to over 10 reps from billing & reservations and all have said you are a 19 yrs old rental location. We looked over Texas law as the person at the car pick up claimed it's against the law. There is no law that has that false claim. I don't know where the misinformation stems: reservation & billing department from to your staff, we are just victims of such poor customer service from your location. We need you to please verify that your staff refused to rent my son the car in order for us to get our refund and penalty fee of $50 refunded as well. This has been such a travesty and you let down several Longhorns that were unable to go to the launch. I will make sure to post our terrible experience with the UT parents association as well, if we do not get our refund, since it was your local policy that was not posted. I am willing to change my review if we can get some assistance with our refund. read more

We rented from Fox during recent visit to TX. Customer service was good. They were out of our requested vehicle but gave us something almost comparable. We accidentally left my grandson's toy in the vehicle when we returned home. We notified them. They found the toy and Felecia helped us through the process of getting it back! We were delighted! read more

Process was fast an easy as well as return. Vehicle was clean and tank was full when I picked it up. Not sure why they have so many bad reviews but I had a decent experience minus the hot walk back into the airport lol. read more

Returned a rental yesterday and they charged for the toll pass per day. They don't disclose that it's daily. They have you initial on a card station where you can't see the disclosure and they of course don't print it out. They just tell you initially that it's $13 total. Which in fact they actually charged $18 per day. Do not rent from these crooks! read more

They helped me take care of a problem with the rental car, getting roadside service to me quickly. I had my car taken care of and returned to working order within 2 hours. read more

One word: DECEPTIVE. They will sneak extra charges onto your bill. If they offer 'Regular or enhanced' coverage just know that both are optional! Saying you want regular coverage means you are adding insurance coverage which is likely more than the daily rental rate on the car. THE LITTLE BUGGERS ARE GREAT AT SNEAKING THIS BY YOU!!! STAY AWAY!!! read more

I knew this spot had some bad reviews but I got a great price for a mini van on Priceline. The workers were very polite and I got an almost new Sienna with only 2500 miles. Easy check out and return. So, if you want to save some money, give them a try read more

Fox Rent A Car - Austin mural - Car Rental Near Me - Austin, Texas

After a long flight into Austin, Zach at Fox Rental was the first person we spoke to--and he absolutely made our day! From the moment we met him, he was kind, generous with his time, and genuinely helpful. It's rare to encounter someone who brings that much warmth and positivity to their work. His parents should be incredibly proud--Zach is a gem! We really enjoyed meeting him, and we're loving our rental car. Because of Zach, we'd happily rent with Fox again. Thank you for the fantastic welcome to Austin! read more

Worst rental experience ever! They could improve by 1) not charging exorbitant fees doubling the cost estimate, 2) not being condescending when you have an issue with a car, 3) be willing to provide customer service to the satisfaction of the customer. read more

I recently rented a car from this Fox location. The service and car were impeccable. I see most of the bad reviews here are about "hidden charges", however if you read the fine print before signing the papers at the rental counter you would understand what they were. My main issue here lies within their invoicing. As this was a business trip, I need a formal receipt / invoice to what I was charged. Not only did they not send me an invoice, but when I called to have it sent, it wasn't even itemized and for those of you that need this sort of charge expensed via your workplace, it needs to have an itemized receipt and not just a grand total. I would not recommend this rental company for business travelers as it's too much of a headache to square your expenses when it is all said and done. read more

Was told I had to pay $13 to cover polls during my stay in Austin(1 week). They failed to say that it would be $13 per day! and any unused $ prepaid would NOT be returned! Not forthcoming about any fees and would not recommend them based on this experience! read more

I rented a car for 3 days from Fox Rent-A-Car at the Austin Bergstrom airport. It was a TERRIBLE experience and Fox has lost a customer for life! 1. Counter rep tried to slip $300+ of additional insurance charges into my rental agreement without asking me first. I asked for them to be removed as my credit card company includes insurance coverage. 2. Counter rep asked if I wanted daily unlimited toll coverage but I declined as I did not trust him after he tried to slip the additional insurance past me. 3. I just received 2 additional invoices from Fox through the mail for the toll fees that I owe which includes a $15 admin fee for EACH toll charge!!! For invoice #1, total tolls were $18.90 and the admin fee was $90! For invoice #2, total tolls were $20.57 and the admin fee was $90! This is the definition of Highway Robbery and a total money grab by Fox. I will NEVER rent from Fox again! read more

This was a classic bait and switch... Or more technically the lowball technique. When I made my reservation the grand total was $297. The amount on my bill today was $549. My car was not ready at the time. That was a $60 up charge. Then I was sold pass because I was told that Austin was full of toll roads and I needed it. Since I have been to Houston previously and this is true, I purchased it. We did not go near a single toll road the entire time despite driving all over town. Two stars because the agent was lovely and the car was fine. However, the sales taxes were highly receptive. I am your frequent traveler and have never experienced this with any other car rental agency. read more

Fox Rent A Car - Reservation - Car Rental Near Me - Austin, Texas

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