Do not use this car rental service. They did the classic bait and switch and my car rental ended up being 3 times as much as promised when I booked through booking.com. Booking.com was "unable" to help and my booking was actually removed from their site after so I couldn't even review on their site. This place is a full on sham. read more

No lines and plenty of cars available. Easy to find and easy to use. Lots of people at the desk to help with any questions. Helpful posters and slideshows to alert customers of rules and Washington driving laws. read more

Fox Rent A Car - Car Rental Near Me - Seattle, Washington

Fox Car Rental is awful. Our car rental wouldn't start at Mt Rainier. We waited on the phone for over an hour for Service. Finally they could only offer for us to wait another 3 hrs to get someone to look at the car. We took care of it ourselves. Then it happened again. We were told to wait until we returned the car to receive a refund. We were only offered 10% off our next car rental. Useless since I will never rent from them again !!! Also, when I tried to take their survey, my phone was disconnected. read more

Out of all rental car service I dealt with from the last 10 years, this one is pure evil and fraudulent, at counter, their staff would outright deny the pre-paid booking from 3rd party agency like expedia even tho their company is 100% in the network and listed as one of the cheapest. they ask to charge another $150 deposit which is typical, and I was expecting to get a refund upon returning the car, but after the day I returned my rental in perfect condition, not only they didn't refund a dime, but added another $160 with a brunch surcharges like "Concession Recovery Fee", "drop charge fee", "customer facility fee"(whatever that means) so total $800 for 3 days of rental for a mid size SUV with $550 surcharge they never told you about, I can't imaging if you including fuel charge or minor damage. This company is borderline fraudulent and should be illegal to keep operating read more

Suuuuuper filthy, foot-smelling, BO-ridden car. Only minivan they had available & didn't clean after we specifically booked a minivan 2 months in advance. Didn't reserve it for us, didn't clean it... so gross. They don't allow you to contact the location directly to ask if they have anything available to switch out. We had too much luggage to take a different vehicle. Wish they'd allow us to swap to a clean minivan. There are many parts of the van that aren't working in the interior as well. The seats' folding function are all very stiff & hardly move. We've had to get air fresheners & we'll need to get WD40 to make the seat hinges work. Haven't had such a bad time with a rental place. read more

I paid for a large suv. I received a mid size and was told that's all they had. I will never rent from fox again.

The line for this rental car company in Seattle airport is more than one hour long. It is consistently that long and never shortened over the whole time I waited. None of the other car companies have a line like this. It's awful to come off of a long flight and then spend 2 hours getting a rental car. Avoid this company unless you want to waste hours of your life. read more

to rent a economy car for 9 days was $766.00 with insurance and $50 worth of gas. car windows inside so dirty had to clean them to see, brakes made a horrible noise. the price for insurance was different than the advertisement, watch out for the misc charges. over all I would not use this rental co. again to much money for a nissan versa witch is a piece of ?!it car. watch out for this co. read more

WORST RENTAL EXPERIENCE OF MY LIFE. Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready? Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE FOX EMPLOYEE because they had a few cars left. I was told that Fox would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948. Once the car was returned to Dollar, I called Fox to follow up on the reimbursement process only to be told that (A) there was no record in the Fox notes about running out of cars nor the employee promising reimbursement and (B) I should have been given an 'upsell agreement' by Fox which I was not. Now it appears that I am out of luck with reimbursement after paying more than DOUBLE to a competitor under the promise of being made whole by Fox. Not only were the Fox representatives at the SEATAC counter not helpful, they were also incompetent. Calling the customer service line has been just as maddening an experience with no help or guidance given at all. I would sooner walk barefoot to my destination than to rent a car with Fox. read more

Horrible experience. We reserved and prepaid for our car ahead of time for a pick-up of 1:00pm. We waited in line for close to TWO HOURS, only to get to the counter and them tell us they were out of the car size we had paid for, so they downgraded us. The car we got was scratched up, dinged up and missing a hubcap on one of the wheels. Truly awful, will never use again, regardless of price. I would rather pay more than deal with them. 10/10 DO NOT recommend. read more

A shortage of rental car inventory at SeaTac led me to Fox Car rental. Rented a Toyota Camry with 42K miles. the outside condition was good. The interior was a mess. Worn out carpet on drivers floor, filthy inside windshield, coffee spills all over the upholstery of both front seats. Obviously was not cleaned inside between rentals... if ever. There were 3 USB ports in the car and none of them worked for phone connectivity. One would charge, but at a rate slower than the phone consumed power. I reported it to the staff at the rental return. They thanked me, but not sure anything will be done. Note: If you return you vehicle early, you don't get credit for the day . The charges are for the entire period that you booked it for. This surprised me because the big rental companies credit back the time you did not use. read more

I wish i ha read the reviews first :( I got scammed at this location and by Fox rental in general. They charged me $150 deposit for prepaid fueling and they made sure they keep every penny of it. I booked a mid sized SUV via priceline and was given $402.xx price including taxes. We were flying from Los Angeles and their location seemed convenient. I called them before i finalized my booking to see if they can beat or give me the same price as it will be less hassle but the gentleman gave me much bigger price and suggested to book through Priceline. So i did what was affordable. I got there and was given a Toyota 4Runner. I picked the option to have them refuel at $4.38/gallon thinking i would not have enough time to refill. They took a deposit of $150. We were tired and had to make to a wedding in Vancouver so i didn't really make a fuss about car being extremely filthy and sticky. They just hosed the car down and didn't even bother cleaning it. On our way back, we got all those bugs splashes on the windshield which i wanted to clean with vipers but there was no fluid and we almost got into an accident because all bugs remains got smeared all over the windshield. I pulled over into a gas station and cleaned it out. We were under 30 minutes late so they charged me extra for late fee but they never gave me any refund from fuel deposit. I called and was told that actual fuel cost of $100.74 and rest $49.26 are in taxes. This is completely a rip off. I would've never chosed them refueling if i would've known this. It was one of the worst car rental experience due to not being upfront about the charges, car being extremely filthy, no viper fluid and car not regulartly maintained. I'm not renting from Fox ever again and would suggest to anyone the same. Here's what Priceline gave me: Daily rate $55.50 Number of days 4 Taxes and fees $116.22 Car subtotal $338.22 Collision Damage Coverage $64.00 Total charged $402.22 Here's what FOX charged me: CREDITS: UNLIMITED MILES 1 Hour(s) @ $18.60 $18.60 4 Day(s) @ $55.50 $222.00 Day(s) @ $55.50 EST TOTAL TIME & MILEAGE: 240.60 PRE-PAID FUEL CONCESSION RECOVERY WA TAX SEA 10.671% WA RENTALTX 7.7% @ @ @ @ 4.38 /gal 11.11% 10.671% 7.70% 100.74 42.81 45.68 32.96 $0.00 TOTAL CHARGES: $506.74 $168.52 $0.00 NET DUE FROM CO: $338.22 $0.00 read more

My sister and I rented a car from here when we went to see our dad very very last minute because he was in the hospital and not expected to make it. The bus ride to the car rental facility seemed to take SO long, and THEN the line was HUGE and took 45+ min. There were multiple people downstairs in the key box room and obviously an ability to process people there, but they were incredibly rude when we talked to them. I was so scared that we were going to miss saying goodbye to our dad very after everything, and it felt like they could give a damn. There was yet another line to leave. It was over a 2 hour process, I believe. This review is not one star, because the man at the gate to leave (once we had the car) was incredibly kind and helpful AND the lady who checked us in when we came back was very nice and effective. read more

My review is similar to others and I wish I would have looked at them before we booked. I did my homework and shopped around for the best priced rental. Like others it was cheaper to "bundle" with Expedia and we even upgraded our car. When we got there the price was not the same as what we booked. They added airport fees and taxes to where it actually ended up more expensive than some of the other places I had looked at. We had told them we would just cancel and get our money back and they said what we already paid is non refundable. What a scam. Shame on Expedia for partnering with a business that doesn't honor the price they advertised to us. read more

I verbally declined the loss damage waiver at the rental counter, and the agent confirmed. In a hurry, I signed the paper they gave me, assuming our communication had been clear. I didn't receive a copy of the agreement in email. After returning the car, I saw in the invoice that they'd charged for it. I called, and they said they'd escalate to the branch and call back in 3 days. They didn't. I called again a week later and they said my request had been declined. I know I should have reviewed the rental agreement more closely and that was my fault, but it feels very scammy that they put it on the agreement at all after I clearly said I didn't want it. There are also a bunch of other hidden fees on the invoice, and the price ended up being nowhere near the advertised price. I will not be using them again. read more

Reserved full size SUV Tahoe or equivalent through Priceline. Arrived to pick up car and instead was issued a VW Taos small suv. Complained next day and manager told me to bring back, they had issued incorrect car. Returned to SeaTac Sunday afternoon for new vehicle. Still no full size, which I had prepaid for, but had choice of 4 Runner or Grand Cherokee. Still mid size but all they had. Since was Priceline Fox could not give me a credit but changed my contract to return empty and waive refuel charges. Returned Jeep 13 hours early with half a tank of fuel. Then 2 hours later get final billing showing Fox billed my credit card for $152.92 fuel and taxes. Had to call billing and was told system automatically bills refuel. Customer service did find the notation to waive fuel charges but said it would take 4-6 days for credit. Funny took less than 2 hours to bill. Told agent my credit card would autopay that day and I would be out of pocket waiting for credit on card I only use for travel. She said nothing to do but wait for credit. Needless to say I am NEVER renting from Fox again. Stay far far away is my advice. read more

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Absolute trash. My friend rented a car from them, prepaid online, and returned the car on time. Her bank account was charged an extra $100, a charge from someone else who shares the same name with me. Had to call the bank and call their customer service for more than two weeks to fix that. Received 2 spam emails per day claiming that she has not returned the car, which is absolutely false. And what's worse, it's still charging me an extra amount after that. Had to continue the dispute. read more

Will never rent from this company again after I returned my car they charge me additional $66 claiming it's for a coverage that I denied and yet they refuse to call me back and reverse the charge. Never never will rent from them again and I would never recommend them. read more

We booked a car with them. When we arrived there was a line of 7 or so people. We waited 1.5 hours for the front desk to help those 7 people. When we got to the front desk, the agent helping us, Kimberly, complained that it had been a rough day and then said "if I can get you out of my sight, I will." She then said the car she was giving us was a Toyota Corolla cross which was a compact suv - a smaller vehicle than we booked. She instructed us to ask for Kat the manager who would look at giving us a 10% discount as it was a smaller car then our booking. When we got to the garage, we asked, as instructed, to speak with Kat. She was busy so we waited 10 minutes for her. From the outset, Kat was rude and aggressive. She brought us to a Toyota Corolla which as Kimberly had said was not what we booked. When we expressed frustration that the car we had booked was not available, she spoke over us and said "do you think you're the only person who is frustrated. We are frustrated." She kept speaking over us and at one point raised her voice to the point of yelling. She then brought a jeep grand Cherokee and said this was an upgrade that she was providing to compensate us for the poor customer service. When we declined (we did not want to have to park in Seattle or pay for gas for a large vehicle) she said "that's it I am cancelling your reservation". This meant after 2 hours, we had to search for another car company. We went upstairs spoke to Avis and was given the mid sized suv we asked for within 15 minutes for a cheaper price. At no point did we raise our voice or use harsh words with Kimberly or kat and some of kats employees remarked she was being unreasonable. Throughout this interaction it was clear Kat had had a bad day and was taking it out on the customers. When we were walking away she was yelling at another customer (they also did not want the grand Cherokee). I don't think I have had a worse customer service experience ever. I am honestly astonished on how we were treated. I have now called the GM multiple times without a call back. This was so egregious, I will continue to call. If anyone else has had similar issues, I would encourage you to call. If you are looking to rent a car, go with a different rental agency. read more

Massive rip off business. Rented first five days for 179, Before expiration called to extend another six days. They charged $782 for that additional time -- more than four times the original rate! I will absolutely never use this company again. read more

Great service! We just needed a car for the day to explore downtown Seattle during our long layover. Jerry was very helpful, efficient and friendly. He even recommended we park in a structure vs the street due to increased towing in the downtown area. We were upgraded to a nissan kicks, and the vehicle was very clean and ready to go! As a first time Fox customer, I would rent again! Thanks Jerry! read more

Listen to the reviews don't rent from here. Customer service is terrible and they add hidden fees. Save ur money and go somewhere else

When we arrived in Seattle after our 6 hours flight, we loaded our rental car up and left. The next morning when we got in it, we realized how disgusting the car was. not only was it not cleaned, but the gas tank wasn't completely full. The tire had a low pressure light on and we had to fill it everyday. The windshield wipers must of been old and did not work properly, it was easier to see in the rain with them off. Over all, it was a horrible experience and I, nor my company, will ever rent from them again. read more

Garage corporation. Employees are complaining whole time about being under staffed and not allowed any overtime. Have been in line for over 40 minutes now with one employee working the counter. Will never book with Fox again. What a joke this place is. read more

They added plate pass - we requested it to be removed and they said that they did - final receipt had charges for plate pass. Will never rent from them again. read more

DO NOT USE THIS COMPANY. Scam of a company. Don't be fooled by the "low" rates. You'll be charged a TON of hidden fees and blame the booking service that clearly stated full amount that included all fees and taxes. Then they keep sending you toll bills that you pay and somehow continue to bill you for more. I paid the tolls in full from the invoice they sent me and they keep sending me more. The math doesn't even add up. When you try to call the number doesn't work to dispute it. read more

SCAM!!!! Believe the reviews and avoid renting from here!!! De humanizing customer service. They try to add hidden fees. They tell you the car you have pre booked is not available and try to upsell you to a different t car while adding more fees. Just because it's advertised as a lower rental fee doesn't always mean it's a good deal! Beware from renting a car at this place. This business should be shut down immediately! read more

I recently visited Seattle and decided to rent a car very last minute. I booked it through Expedia and the process was very easy. My husband and I went to the counter to pick up our car and the process was very easy. The frustration comes from the workers clearly taking advantage of our inexperience by upselling. It was out first time renting a car so we weren't sure what we need in terms of insurance, tolls, etc. The gal behind the counter clearly could tell we were first timers and made sure to ask and offer everything. Being the naïve couple we are, we wanted to stay protected so we went with it all. The most frustrating part was the fact that we paid for tolls when we didn't even drive near any. I feel like we were taken advantage of because I clearly told the girl behind the counter that we were staying in the city, primarily downtown so she obviously knew we wouldn't be near any tolls... Next time, I plan to do my research and ask all the questions. Hopefully no one else takes advantage of our inexperience again. read more

What a bunch of crooks. I needed a car a day earlier than my reservation. They could not find a more reasonable option and I was forced to pay $191. Could have rented from AVIS or Dollar for $100 less but they would not let me cancel my Expedia rental. read more

Don't fall for their "specials" through Expedia or any other travel app. They will also try and scam you and get you to pay for extra coverages and upgrades that you don't need. What should have been a few hundred bucks turned out to be almost $1000 for only a few days. Complete rip off !! read more

Car was dirty, had dents in fender. Step on breaks and whole front end shook like a crazy. Cruise controls would speed up the. Slow down then stop working all together. Reached out to manager and informed them of the issue was only offers a discount. They didn't get the point the car the leased is unsafe to driving condition... read more

Fox Rent A Car - Driver side floor board - Car Rental Near Me - Seattle, Washington

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Worst experience ever on car rental! I was overcharged because the receipt indicated wrong return time. I was able to return the car on 9/19 before 3 pm even after waiting in line for 1 hour or so that day. My flight was Alaska #1084, departed at 3:43 pm. But I was very surprised to see the rental car return time from Fox was recorded as 4:55 pm, more than 2 hours later! I didn't notice the higher charge until I checked my credit card transactions this morning. When I called Fox earlier, I was told that I had to provide proof showing when I boarded! Fortunately I could recover my e-boarding pass from the trash box. But I'm extremely unhappy that I had to prove something because of error from the rental car company! read more

I made a reservation weeks in advance and had no trouble getting my car upon arrival. The agent that was helping me was very friendly-in fact, she spent a long time showing us a map and giving suggestions on places to visit. I felt bad for the long line of people behind us. My only complaint was that the agent was pushing really hard for us to get insurance and pre-pay for gas, both of which I declined. Since I'm a frequent traveler and have learned my lessons in the past, I don't purchase those services. But if I was a less experienced renter, I might have spent far more than necessary. I'd just caution everyone to do your research so you don't get sold something you don't want or need. The car itself was fine. The agent warned me that it would be really small-I reserved a compact car, so I knew what I was getting. The size was actually just fine for what I needed. Overall, our experience was fine. Be an informed renter to save yourself some money. read more

Scammers! I prepaid for a 5 day visit and when I arrived they said they didn't take my cc (one of the main ones) and needed it for a deposit. The customer person said she could help out if I got a more expensive car. They wouldn't refund the amount read more

We used the Carla App and got a ridiculous deal on a car at Fox!! The gentleman who helped us was so patient and even he said the deal we got was crazy awesome!! He then upgraded us from a compact SUV to a Jeep Grand Cherokee 4x4 so we were stoked!! It has been nice to bomb around the PNW in a big vehicle that can handle the rain and wind and whatnot. Absolutely appreciate the option in the Carla app to pay $15 to skip the line. Totally worth it!! read more

DO NOT RENT FROM FOX! We rented a car thru expedia for the week with Insurance Plus on the car.. Fox had that information when we checked in and added their insurance on the contract as well... without any explanation! So ended up double charged for insurance and they wouldn't refund it because we signed the contract even though they KNEW we purchased insurance through expedia! Was on the phone the whole week with expedia and even went back to airport to Fox and they wouldn't do anything about it! DON'T GET A CAR FROM FOX! read more

I was pleasantly satisfied with my experience at Fox Rent a Car. Very quick and easy process picking up and dropping off the car. The vehicle that I was provided was also very new and clean! I truly hope anyone that chooses to rent a car with Fox has a great experience like I did! read more

horrible experience. I will never repeat on this company. It took me 2 hours. Personnel doesn't care read more

Fox Rent A Car - Car Rental Near Me - Seattle, Washington

They are absolutely the worst dealership. Rude. No car, but kept our money. The people in front of us took almost an hour to get nothing. Reply **** after the comment from their company******. How about giving me back my money AND doing something about screwing people over. These same type of complaints were made by other customers years ago. Nothing has changed. - Just "We're sorry" read more

Fox Rent A Car - This entire line- screwed - Car Rental Near Me - Seattle, Washington

I just want to Cat was amazing, she was a huge help if it wasn't for her we never could've rented a car. THANK YOU CAT YOUR THE BEST!