I got left hangin by ABC but Chase from Fox came in and took complete control of the repair and saved my day. I have to give total props to Fox for making me an important enough customer to help out in a timely manner. I highly recommend. read more

DO NOT USE FOX! SCAMMERS AND PREDATORY Quoted me $ 4,600 for my job. I said no way. Another guy came out and it was about $ 300 ish bucks. Wasn't even the same issue. Adrian at A1 AC is honest and reliable. read more

DO NOT USE THIS COMPANY. They told me I needed to replace my whole hvac system for 13k and then I got McCullough Heating, Air Conditioning & Plumbing to look at it and they fix my hvac for a few 100 dollars. Also their customer service is shocking read more

I don't normally make comments on Yelp, but my expereince with Aaron Montavo from Fox Services Plumbing was extraordinary yesterday, He helped be solve a problem with my hot water that was actually quite simple, but it could have been a really bad situation. Aaron was just fabulous and I hope his management knows what a valuable employee he is. read more

BEWARE! I was quoted $3,000 for a problem that didn't even exist. They only had one technician working on Saturday, and I didn't find that out until I called for an ETA. Due to their poor communication, I canceled the service altogether. Two days later, I called another company for a second opinion. It turned out that the thermostat simply needed to be reset--and it cost me $0. I almost got scammed out of 3k by FOX SERVICE COMPANY!!! Lesson Learned. read more

We waited all day for our tech to come and he never did. Two hours after our window we got a text saying he was on his way. Then it showed him outside our house but was nowhere to be found. We called the company and it turned out he was still at the previous house so the tech Randy Rudd was lying. The company said we could move to the next day from 2-6, rather than the first job the next morning since they flaked on us. Do not recommend this company read more

By all means NEVER sign up for a "Membership." When the year ends they renew without checking with the customer and then they drag their feet issuing a refund. This is yet another business destroyed by private equity investors. read more

Appreciate the same-day service and straightforwardness of the techs. A little pricey for the job they did but sadly this is the norm in Austin lately. read more

DO NOT PURCHASE AN HVAC SYSTEM FROM FOX The HVAC system in my condo failed in 2025, and I made the mistake of contacting Fox to discuss options for replacing my unit. After agreeing/signing for a unit for ~$15,000 along with a 2 year "home comfort" free maintenance package and covering repairing the drywall from the initial install, they followed up to say they didn't realize how my condo was built and would need to install addition linesets and raised the price to $20,000. First example their sales people didn't know what they were doing. On the day of installation, the crew was an hour late. When I called to ask where the install crews were, I was told even though the unit had arrived several days earlier, no one had inspected it for damage and when they finally had that morning, it was damaged so they couldn't install it (but they didn't reach out to me about it), so I missed work for it. They apologized and said they would remove $500 from the price and add another year of the free maintenance contract (which they aren't honoring currently). During the installation, I notified the salesman the inside air handler units appeared too large to fit where they were being installed, and he told me not to worry about it because the techs would be fine to perform the maintenance. We proceeded on with the installation based on his confidence. Fox uses a 3rd party contractor to repair the drywall after the installation. DO NOT USE THEIR RECOMMENDED COMPANY. They would fail to show up at scheduled times or would walk into my home without knocking hours after missing their scheduled window. It required multiple rounds of follow up to get them to even do their jobs (that I had to perform, including reaching out to their company president, Fox was no help at all). Fast forward to the first maintenance visit, and the technicians tell me the units are too large and they have no access to perform any maintenance. When I call Fox to ask about it, they tell me there's nothing they can do because they installed the correct units per the required tonnage of the system/house... That's great, but I wouldn't have payed $20,000 for a system that can't be maintained. If the system fails, it would require cutting into the drywall which they indicate I have to pay for even though it was their mistake to sell a system that can't be serviced. At no point did their salesman indicate servicing the system would require cutting into the drywall and become a secondary major repair every time. Fox's stance (their literal words they said to me): "It's not Fox's fault. It's not your fault. It's your home's fault". My home is an inanimate object. It didn't shrink between the estimate and the install. The fault is on Fox for hiring poor estimator/salesmen that don't understand good business is more than just getting someone to buy a piece of equipment - it's also making sure it's able to be serviced without major considerations needing to be made. Maybe Fox should train their people better. There have been multiple other problems as well. The salesman also "forgot" to include 1 of the 2 years of free home maintenance in my account in Fox's system. It took probably 2-3 hours spread across multiple calls for them to locate information in their system showing I was originally promised 2 free years to even get them to honor that. Now when I try to get them to honor the 3rd year, they say they don't have any record of that and if I can provide records of it, they can look and ask "corporate" if it can be honored. I made the mistake of asking them about my warranty, and was told they can't locate the documentation and need some sort of specialist on their side to dig further into it and they'd get back to me (still waiting on that follow up). I've tried calling in the past and asking for a service manager to call me to discuss the situation (call is never returned). Today was supposed to be one of the maintenance tech visits I again took off of work for, 2 hours past the start of the service window, they called and said they can't make and would need to reschedule for next week. DO NOT DO BUSINESS WITH FOX. THEY JUST WANT YOUR MONEY AND THEN YOU'LL HAVE TO SPEND HOURS DEALING WITH THE CLEAN UP FOR THE LIFE OF YOUR SYSTEM AFTER YOU'VE PAYED. read more

I purchased a. Expensive unit, of the three estimates I got, I took the most expensive. The technician at the time, Maurice. Made me feel confident in the options I had. I paid cash. I am now faced with issues which may or may not be directly related to the unit , but, I am willing to pay. An additional $7000.00 to perform. I scheduled an appointment over one week ago, and confirmed the day before text, the. I am told another client is more important and I need to move my life to another day. This is not convenient and will literally cost me more money. They have not agreed that I should be compensated for my expenses. This is not a company that considers your time to be as valuable as theirs. read more

Do not expect them to keep their appointments. We had an urgent need. They said they could come the next morning so we did not reach out to another company. They then tell us late the next morning they couldn't make it and put us in a bad situation. read more

Juan Solis did an excellent job, and thoroughly explained what he did. He is also a super nice person!

Ridiculously overpriced! AC unit under warranty, needs a new high pressure switch and some wiring. Quote was $2500. Found another AC company that will do the warranty work for $450. read more

I work from home. I had a breaker blow and it wouldn't reset. My office was without power, so I asked for same day service. The guy showed up, I showed him the breaker that wouldn't reset, and he replaced it. I asked if both outlets in my office were on the same breaker, and he "volunteered" to tone them out. This is literally putting a power tester in the outlet and popping a breaker for TWO outlets, not 25 feet from the panel. I was missing meetings, and I told him I really needed to get back to work after he spent the few MINUTES it took to find which outlet went to which breaker. When he handed me the bill it was over EIGHT HUNDRED FREAKING DOLLARS. He spent an hour, MAYBE an hour and a half at my house total, and HE USED BREAKERS I PROVIDED!!! For EIGHT HUNDRED BUCKS. Then the tech started the upsell scam: "your panel is old, it should be replaced, but if you have US replace it, we'll discount what you were charged today!" This company is a total ripoff artist. They knew I was under the gun and took me for a ride. Horrible experience, I would NEVER, EVER recommend that you use Fox. They're a scam. read more

Fox Service Company - Over $800 for troubleshooting a single circuit and replacing the breaker. - Electricians Near Me - Austin, Texas

We have had a number of issues finding a AC company. Called Fox told them the troubles we have had and that we are looking for someone to service our units. I ask for a quote for maintenance on our units. They give me a price, a really good price. A price too good to be true. I ask why is it so cheap compared to other companies. They can't answer just say "these are our prices" I know our units are dirty as I just took over this place in January and we are yet to find a company to clean the units. So I schedule a day for the technician to come out and service the units.. They're up there for over an hour. They come down and I ask to go over everything They provide me 14 pages of diagnostics and ultimately tell me the units are dirty and we should schedule service request to clean them. I am upset at this point so I call to speak to the office and I get a guy in Florida who says he's with corporate and will look into it... Never hear back and I get an estimate of $4,400 to clean the units. That's insane! The company doesn't actively listen to what consumers need. read more

We installed a new, very expensive unit, and it has never worked correctly. Fox refuses to simply talk to us and formulate a plan to get things working. They have been to our house literally 24 times about this unit in about 14 months. Terrible. read more

This company is horrible. They said they replaced my HVAC compressor and they did not. I have dealt with this for 2 weeks. They lie about everything from warranty to service. It is impossible to speak with a supervisor. Do not use this company. read more

I have always had great experience with Fox whether for maintenance or repair. A shout out to Antonio for todays installation of UV light and fogging. Nice job and good communication of what he was doing. read more

PAID $14,000 for an Lennox system ONLY 2 YEARS AGO. Fox installed and serviced it. Recently, system stopped working and a Fox tech charged us $320 to fix. It stopped working 3 days later, so they came out again. Then, they wanted $3244 to replace the coil. NEVER buy Lennox (look up the class action lawsuit RE coils). NEVER use Fox (I've been pushed up to a "supervisor" 4 times with no resolution, the last one has yet to call). Lennox system's have faulty coils (see Reddit). Fox says they NOW don't use Lennox. (Head scratch) You make the connection. So, all I asked for was a new coil installed (part covered under warranty, 7 yrs left) and a guarantee that if it failed again (meaning I'd pay this time and have seven TX summers to go), Fox would not charge me for labor ($3244...pretty steep price too)...no call back. read more

Fox Service Company - ONLY 2-year old Lennox HVAC. Buyer beware! See 2007-15 class action lawsuit against Lennox. See Reddit for others' same story. - Electricians Near Me - Austin, Texas

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Extremely high labor rates: $400 per hour with unreasonable minimum hours to do simple jobs. That's the case even if one subscribes to their $199 per year Home Comfort "discount" plan. I feel majorly ripped off. They are no longer an Austin company. They are now owned by Southern Home Services, which is itself owned by Gryphon Investors, a "middle-market private equity firm." Precision Heating & Air has the same ownership. Avoid them! read more

Stay away! Their pricing is WAY too high and the upselling is insane. I found their name in the Best Pick Reports for Williamson County so I thought they would be a good choice since they made the book. Wrong! read more

Our A/C went out and I called Fox Service Company because they had installed it years ago, back when they had a good reputation. Two guys came out and diagnosed a bad inverter/control board and possibly a bad compressor. Both parts are under warranty and free. They offered to fix it for $5,000! You read that right: FIVE THOUSAND for LABOR ALONE for a fix with parts under warranty! (We're talking a dozen screws and six wires max, with a push-button thermostat reboot.) BUT they told me I shouldn't fix it. They instead recommended a replacement A/C because the fix would probably not last. The coil and other things could go bad, they said. (They also tried to upsell a new breaker box and other items.) Quoted price for new A/C? $21,290 -- TWENTY-ONE THOUSAND BUCKS!! To be fair, they did offer to finance it for a total cost of a $33,747.60 (that's $281.23 a month for ten years). So I got a second opinion and Eco Air Conditioning fixed it for $600 -- great outfit! (JBG HVAC was also great -- I recommend both companies). The A/C is now working for 99% less than Fox wanted . . . I will never call Fox again. STAY FAR, FAR AWAY FROM THESE GUYS! read more

I love Fox Service Co. Have used them for 18 years and have always gotten good value and timely service. I had a great tech today by the name of PAUL DUGAS and he was very professional and knew exactly what he was doing. He cleaned and checked the AC unit and worked steadily over an hour and a half. He replaced a part and I am confident I will stay cool this summer, Thank You Paul and Fox Vivian Hall read more

Fox tried to upsell me over and over on a new AC unit for $14,000, and performed expensive services that I later found out were not needed at all. I got a second opinion from TemperaturePro and it cost only $116 to fix. Stay away from Fox Service. read more

Expensive for what was done. Technician was friendly and the garbage disposal he installed works fine.

Run away as fast as you can. They send skilled techs to sell you an AC then on install day it's two guys who have no clue what they are doing with zero oversight. I've been in a year long battle with them just to get an AC system I spent 32k on with them to actually work and not flood my house with water. Every time it's "we have it figured out" they damage my home cut extra vents leave it filthy and it's worse than the builder system they replaced. The first install they never even hooked up the fresh air vent so it was sucking in outside air non stop until I caught it. Then they admitted they never even installed the control module for it. Drain line was installed poorly and leaked causing water damage. Drain line wasn't insulated and dripped water inside my walls popping breakers. Drain line also caused water damage in a cabinet. I am now 40,000 deep into this and my house can't even hold temp at NIGHT. I'm ready to just cut my losses, hire and attorney and a totally new company at this point. Service contract is worthless too. They came by once turned on my heater to see if it worked and left lol. When I called and notified them in email and phone zero was done. Complete waste of time and money. read more

This is a terrible company. They came out to repair my older AC (original, builder's grade) and told me the evaporator was leaking and talked to me about a replacement. I eventually agreed considering the age of my current unit and the various rebates offered (even though I doubted the leak was real). They quoted me for a 2 ton replacement when my original was 2.5 tons. I expressed my skepticism and they said it will be fine, and if it isn't, they'd make it right. This last statement was not given to me in writing (mistake!). Needless to say, the heat of the summer comes and my indoor temp starts climbing once the outdoor temperature hits 94 or 95F. They have been out many times to "repair" a unit that can only be fixed by replacing it with a properly sized unit. They did not perform a heat load on my place, they did not consider that 90% of my unit sits above non-air conditioned garages. They also did not consider that the builder had installed a 2.5 ton unit (which should have told them something). They only considered square footage. Their service manager, Robert, told me at one point that I paid them to cool my place and that's what they will do (also not in writing)... He is impossible to get in touch with. Will not answer phone calls nor respond to emails. At least one of their technicians is a condescending jerk who suffers from the Dunning-Kruger effect (his name starts with a W). Needless to say, there has been no resolution to this issue. I am considering my options, including legal ones. Do NOT do business with Fox Service Company! read more

TL;DR: They broke our AC, and refused to fix it. I have been waiting to leave this review for a good while. I really wanted to give them the benefit of the doubt, but after receiving YET ANOTHER MAILER after asking to be taken off their advertising list because of our awful experience, I want to speak up. In August of 2024, when temperatures were averaging over 100 degrees, my roommate and I called Fox for some routine maintenance. The repairman somehow deactivated our AC system, leaving it inoperable. I spent about 36 hours chasing Fox, calling over and over again asking for somebody to be sent out. We were two young adults, stuck in a condo that was now over 100° Fahrenheit on the inside, with nothing but a few fans and some ice to help. To put it mildly, the conditions were absolutely unbearable. Fox repeatedly dodged my request. Several times, they said they were sending a technician out, only for nobody to come. When I wasn't told a technician was on their way, I was told that "there are other people that have appointments, we cannot get to you now", even though they broke the AC in the first place. Finally, I was forced to go up into the ceiling unit myself and fumble around until it clicked back on. As it turned out, it was a single switch that the Fox technician somehow turned off and didn't turn back on. A single switch that was hardly marked on the diagrams in the manual, and for somebody with no knowledge of HVAC technology, was impossible to find other than feeling around until something worked. Fox refused to take any accountability for this awful experience. We were told my father (the owner of the unit) would be receiving a call from the general manager... the general manager never called. My father tried to follow up, he was ignored. Clearly Fox didn't want to admit they were wrong, and didn't want to offer any compensation. Nearly a year after the event, we are still getting constant emails and mailers. I have REPEATEDLY told the business that I want to be taken off their mailing list, because they will never get our business again, but once again... they do not listen, or follow through on their promises. If I could rate Fox zero stars, I would. They managed to break our AC on a simple routine visit, and refused to turn it back on, or take any accountability for their mistake. And even after all of that, we still receive advertisements weekly, asking for our business. read more

Marshall diagnosed and treated plumbing issues professionally and efficiently. After working with different contractors that could not fix my home's plumbing issues, I was amazed by Marshall's thoughtful and experienced approach to resolving the problem. I will continue to work with Fox for any plumbing, hvac, or electrical issues! read more

If I could give negative stars I would. We have two units in our home; the upstairs one, which is still under warranty, began to leak. We called Fox at the direction of the AC manufacturer, after an inspection [by me] identified a leaking coil. Fox came to the house while I was traveling, and met with my wife. They refused to replace the coil under warranty w/o conducting a leak inspection test [750 dollars]; they then proceeded to fill the unit with refrigerant [535 dollars], telling my wife it would last for several weeks, and then said they would be back in approximately two weeks. I spoke to them briefly and indicated that I wanted the coil replaced and that there was no point in putting the Freon in. The service technical, Waylon, indicated that this was the process we had to follow IF we wanted to use the Lennox warranty. Four days later the unit is once again not cooling - all the Freon has leaked out, ten days earlier than the technician indicated. Naturally, we are leaving town and there is now no way to have the coil replaced, and we have spent money that was clearly an utter waste. Frankly, I should have trusted my gut while on the phone - I found Waylon to be brusque, condescending and impolite - and either asked for another service technician, or worked with a different firm. I am now waiting for someone to come to my home and waiting to speak with their service manager. I would be extremely careful with using Fox as my impression is that their services are expensive and that they pad their visits with unnecessary or non-value additions. What ethical and professional service technician would recommend filling an air conditioning unit with a visible leak with four units of refrigerant knowing that it would have to replaced yet again. Unconscionable. read more

I wouldn't try to work with this place again. They visited us regarding our air conditioning unit and without much of anything they said we needed to replace the entire thing and the the cost was x amount. The next company not only was able to fix what was damaged without replacing the unit but they quoted us, IF we wanted to replace the whole thing, for HALF of what Fox quoted us. Do not give business to this place! read more

We bought a new Daikon AC unit at the end of April, and in this two month period, it has gone out FOUR TIMES!!! They keep saying it's fixed, but goes out the next two weeks! I definitely do NOT recommend this company. I can't believe we're paying a lot of money for an AC unit that's not cooling in this Texas heat. read more

we chose fox out of several other vendors. we were sold a daikin model and it was installed one day then setup was completed the following day however, it started acting up and, several techs and attempts to troubleshoot later, they said that the inverter board is bad and we now have to wait to get a new one from daikin. the communication to sell was, of course, great but, the installation and repairs communication is horrible. techs say that the daikin has been pushed on them while they are still learning the product and the main office to call seems to not be fully organized to handle or route different issues to the approrpriate person or dept. it took 3 different calls today just to finally get someone to give me concrete answers. ironically, our new ac is broken is we had to buy some room units to keep our home cool while we wait for fox to get our new unit fixed that we are now on the line to pay for!!!!!!!!!!! at this time, i regret going w/ daikin and going with fox!!!!! read more

I used to trust this company for a wide range of services, but my last few experiences have been so negative that I'm ready to give up on Fox Service. Two days ago an HVAC technician did work on the system I bought from Fox two years ago. I had questions about his non-itemized estimate but his responses were vague and contradictory. He assured me that his invoice would be itemized to help clear things up. It wasn't. His behavior was so erratic that I even called Fox while he was still on site and the phone rep assured me I would be hearing from a manager very promptly. Two days later I'm still waiting to speak with that person. I need a service company I can trust and have faith in. Fox Service is no longer that company for me. read more

Fox technicians came out to do the annual maintenance on my AC unit and came back with expensive repairs for a total of 8K and provided me with quotes for a new unit. I was skeptical of the repairs because they have been out every year to do this annual maintenance and some of the things they included this year were not done previously. I suspected they were pricing my repairs high so that I would purchase a new unit. Ironically, the only quote they emailed me was for the new units and not for any repairs. I told them I would get a second opinion, which I did, and none of the repairs they recommended were needed. I would avoid using this company. read more

not a good company .. please stay away. Very expensive. Dont diagnose issues on first attempt.

I have had this company out several times for the same issue with my AC unit. Each time they have a new theory on why it's broken and tell me there is no way to test the parts or confirm their guess. They replace things and charge me a bunch of money and it breaks down a week later with the same issues. I paid an extra $200 to be a member but they are always too busy to schedule any of the services that come with being a member. So I have received none of the services they promised with that. They guys got bought out by a bigger company that also owns Daniel's and they are just here to sweet talk you into handing over money week after week and not fulfilling their end of the contract. read more

We had Fox install our new AC system in 2020. They have provided excellent customer service, been very responsive, repair things quickly and the technicians are very knowledgeable. The last time they came out, Paul Warburton was our technician and took the time to explain the diagnoses and repairs. Even though we have a home warranty, we will only use Fox for our AC repairs. They have proven to be a trustworthy company. They will be the only ones allowed in our attic LOL! read more

Charged over $500 to replace a $50 part on my AC unit in less than half an hour. Meanwhile the technician came along with a salesperson who tried to sell a brand new unit and a yearly service plan. Overall a confusing experience that left me feeling taken advantage of. The AC is working now but would absolutely not recommend to a friend. read more

A very nice young woman from Fox Service Company came out on Thursday October 3rd and gave me a $19K quote for a single stage heat pump that will NOT fit into the space that the existing heat pump air handler exists. Moreover, the quote did not even identify what model they planned to sell. This person took a ton of photos and she spoke to her manager Carlo and they still quoted me something they knew would not fit. Stay away from these people. There were some truthful companies that came out and told me that the existing model is no longer being sold and that virtually all new models are larger and my existing space is too small. Here are the truthful ones: Greenleaf AC, American Conservation & Air, Evanaire Heating & Cooling, and Ideal Air Care. read more