This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car…read morewas completely buried, I ordered a shovel online out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it. When I arrived, I watched another customer walk out of the store with a shovel. Immediately afterward, the employee at the counter casually informed me that they had just sold the last one and had none left. So to recap: after confirming my order, charging my card, and telling me it was ready, they sold my shovel to someone else and sent me trudging through a snowstorm for nothing. This wasn't a simple mistake; it was a complete failure at every level. Selling inventory you don't have, charging customers for it, falsely confirming pickup, and then shrugging when the customer shows up is beyond unacceptable. It's dishonest, careless, and shows zero respect for people's time or safety. If this store can't manage something as basic as honoring a paid order, they have no business offering online purchasing at all. Do yourself (and me) a favor and shop literally anywhere else.

As a novice do-it-yourselfer I was determined not to pay $100/hour in service to have a garage…read morereplace 3 burned out exterior bulbs in my car. I was immediately greeted when I entered the store and received two offers to assist while I was looking at replacement bulbs. They had the two different types of bulbs that I needed and they carefully cross-checked to make sure that they were the right ones for my issue. Very professional and I will always come here for any car needs. This plus YouTube for some instruction helped me save over $100 today.

$11.00 for one spark plug? My buddy burst out laughing... I…read morebought all 8 on Amazon for $40. Shop around these people are out of their minds!

Arrived to the store at 8:05 PM to return a battery core only to see a note on the door saying,…read more"had to close at 7 PM due to weather sorry for the inconvenience." :( The weather the note was referring to was rain! Hardly inclement!

Very professional and friendly, they do take of details and the service is top quality. I went to…read moretires, alignment and few other things and I was very happy the way they handle themselves. The price is fair.

Love coming here!!! Staff is very knowledgeable and friendly. They have been helping me with my…read moreJeep Wrangler build for the past 2 years: tires, lights, bike rack, hard top, roof rack and more yet to come. They make it look easy. The best part is their great prices and customer service. A+

Had a trailer hitch installed this weekend. Super professional and very nice. Appointment was easy…read moreto schedule, installation was less expensive than other local places, and they completed the job earlier than they estimated. I couldn't ask for more.

I needed a new cover for my truck bed They professionally…read moreinstalled it in under 1/2 hour. The quality is excellent and the price was reasonable

I was surprised to find out how great these guys are. This would be the second time I use Brookline…read moremachine company. Right on time, kept the price quote released initially, and very prompt when asked different questions. Very happy with service, highly recommended. Thumbs up to Casey. Thank you

Zero stars.... But Yelp requires at least one star to post a review…read more Manager discriminated against my partner because she is an obvious gay woman. He took two customers in succession before helping her. One being a young attractive woman in short-shorts and disgustingly took his time helping her. When my partner found herself being blatantly ignored she spoke up and asked to be helped. As she was there only to pick up a UPS package that required minimal amount of time. Yet he proceeded with badgering her over the process. Disgusting bullying. This man doesn't have any place working with the public and the leadership of Advance Auto needs to address this immediately. #upsneedstobeaware #ups

they suck poor attitude, did online order, arrive and they said they did not have oil . stated they…read morewould match price instead with another brand they were trying to charge me an extra 26 from what online order was. the reason why these brick and mortar stores closed, people rather shop Amazon instead of dealing with piss poor attitudes, and no concept of customer service . 200 main st Haverhill can't wait to see it close.