I've used this shop in the past under previous ownership and had consistently great experiences, which is why I've recommended them to others over the years. Unfortunately, after a recent interaction, I don't feel comfortable recommending them anymore. I reached out for an estimate on behalf of my dad, who is older and lives over an hour away. The goal was simply to get a rough idea of pricing before asking him to make that drive. Instead, I was told they would not provide any kind of estimate, no range, no ballpark, without physically seeing the vehicle. I understand the need for accuracy, but this approach feels overly rigid and out of touch with how most shops operate today. Every other shop I contacted was able to provide at least a general range based on the issue described. That kind of flexibility is important, especially when customers are trying to make informed decisions or are dealing with distance and logistics. What's disappointing is that this same shop used to offer rough estimates over the phone, which made them far more accessible and customer-friendly. That was part of what made them stand out. Now, the process feels more closed off and less helpful. From a business standpoint, this kind of policy can actually push potential customers away. When people are calling around, they're trying to compare options. If a shop can't provide even a basic range, it makes it difficult to justify the time and effort to move forward, especially when other businesses are willing to meet customers halfway. I'm not questioning the quality of their work, but the overall experience has changed in a way that makes it harder to work with them. Hopefully this is something they reconsider, because they used to be a place I confidently recommended. read more

Went there since it was recommended by reairpal, thought I have blew my head gasket on my volvo but they did a thorough inspection and it was faulty transmission cooler, unfortunately they couldn't do the job and I was told to bring it to dealership. Wasn't even charge for anything since it got covered by maxcare. thanks. read more

Do not take your car here to be serviced. They will try to scam you into spending thousands of dollars for something that cost less than $100 read more

Super friendly and knowledgeable staff. I have a 09 vw rabbit and I have had a few issues took it to get repaired here and problems solved... no run around and super affordable prices. Beyond happy I always recommend frank and kits read more

Frank & Kits Garage - Auto Repair Near Me - San Bernardino, California

Greatest pricing around. Had to get my cooling transmission line replaced. The dealership was quoting me $565 for parts and labor. Called Frank and gets and they quoted me $388. I have had Frank and Kit do other repairs prior. They replaced my canister purge valve. All repairs have been excellent. Anyone I know that needs repairs done I will highly refer them to this shop. I dropped my car off for repair and did not have a ride to get back to the shop once it was completed. They offered to have someone come get me and even stayed open after hours till I got there so I can pick up my car. I was so very appreciative of them for taking the time out to do that for me. If I could give more than 5 stars I would. read more

I took my 2007 suburban in to get totally fixed. It included a number of issues. The staff was great. They were honest, knowledgeable, and willing to work with me. They were extremely communicative every step of the way, ensuring that I was comfortable with any additional issues they found while making the necessary repairs. All in all, I am extremely happy with this auto shop. My car is running amazing!! read more

I always take my 2008 Acura to these guys. Legit work and I can always rely on them. Trustworthy mechanics and staff and they're always super helpful. read more

1999 Toytota Camry. So far I've done oil changes timing belt and water pump knock in the engine (messed up rods) fuel and evap diagnostics and new parts 1980 toyota pickup muffler (referred to local muffler shop to save money) In my experience they are thorough and knowledgeable, and they've kept my little Camry running great. I have not required a tow, thank god, but if you do... check out their tow pricing it is very cheap! read more

Thank you James and Nacho for inspecting my 02 Porsche Boxster S. Appreciate your enthusiasm and for just being real about addressing the issues with my car. God bless. read more

I had to re-do my password and get Yelp working again so I could comment on these people. I won't tell you about what was wrong with my van but I was ready to push it off a cliff. After years of stress I found Frank & Kits yesterday. I am just visiting here and had the same old problems so I had to take it somewhere.... Jose diagnosed the problems I told him about and he spent an hour ($95) testing and testing and testing. ( totally recommend it) ALL OF THE NAGGING PROBLEMS ARE NOW FIXED!! I have been to 6 shops in 6 years and done literally thousands of dollars worth of work on that van and NOT ONE shop ever found the source. Jose is a Phd Mechanical Scientist! I have never seen a mechanic test and test like that before going for the tools. They usually just change the part right? If you are lucky enough to find this shop your automobile problems are over. Thank you Frank and Kits. What a relief! read more

This place is cool and the people are nice (: nacho especially he's a real cool guy and they give you a lift to your home which I thought was cool read more

Under new ownership now! Super fast service was great before and still is. I always go to Jose for my car troubles and he's like a car doctor. Always knows what's wrong. Diagnoses the prob and always very honest. read more

Brought my 2011 jetta which barley made it there. They quickly found the problem and got my car back on the road. The shop was very clean and waiting area had fresh coffee. Friendly atmosphere. The even gave me a lift to pick up my car as soon as it was ready. I will be using this shop for future services read more

I've been to this establishment since they opened (1969) and although faces have changed I have always been greeted and treated with the utmost respect and have always had excellent service. I don't know what this guys problem is, but it looks like he runs into problems wherever he goes. Keep up the good work Frank & KIt's !!!!!! read more

My Porsche Cayenne 2005 is out of warranty and I wanted to find a local mechanic to work on my car. I decided to give Frank and Kit my business and I was very pleased with the results.They diagnosed the problem quickly and got my car going right away. read more

Frank and his partner greeted me with Hello and a bottle of water. They were very nice to explain everything. They shop was very clean. Seems to me that they care about their customers. read more

I've been a customer here since 1975 with 10 different cars. Frank is always fair and upfront with us. He has never performed unnecessary work. read more

Long story short : called for an estimate, VERY RUDE. Instead of assisting me (potential customer) with narrowing down what I was inquiring about due to me NOT being a car expert I was made to feel foolish for asking questions. Seemed not to be bothered by loosing a potential customer. Not helpful or polite . read more

Brought my 2006 Volvo S60 in around 1030 in the morning on a Friday not knowing why my check engine light was on and needing an oil change. Ended up being a mass airflow sensor. James got everything handled and my car back to me at 5 before the weekend. Thanks! read more

If I could give this place a minus I would! A zero is too high of a score!!! I took my car in to have some work done. He tells you he's using quailty parts, but instead he uses cheap parts. When you call him on it he tries to lie his way out of it, in the name of god!!! Did I mention that he claims to be a christian!!! I will NEVER give him any of my business again!!! And I would like to warn anyone that decides to go there beware!! He is not to be trusted!!!!!And he is a lier!!!! read more

This is my favorite place for my car I have a bmw sport and this guys have ben fixing it for me so you guys can bring yours I recommend it

This place is awesome! Come for lunch! Have a beer, chat with frank and his wife. Frank likes to bring out treats. He let us sample some beef jerky, and some smoked pork. The meat is grade A quality. And the atmosphere is very family friendly. Love love love it here! read more

HORRIBLE! This place was recommended to my mother from a close friend who said they did amazing work. The car was overheating and antifreeze was leaking. They told her some part was cracked and needed repair. Okay, cool. $700 later she thought the leaking would be fixed. NOPE! she got home and noticed some leaking when she got home but thought it was just from being in the shop and they didn't clean up properly. Whatever. She went to go get in the car later that day drove no more than 5 miles and the car overheated and all of the anti freeze was gone! She took it back home and continued to go on her planned vacation. I came back home to figure out the issue 2 weeks later. I put more anti freeze in it and drive it 5 blocks over to a good friend and mechanic who FLICKED the overflow hose off! FLICKED! NO FORCE! My mechanic tightened it up and we took it back and informed them it was still leaking. they did a pressure test and yup it was still leaking! They said they would have caught it if they did a pressure test before the car left. I asked if they did one they said yes. I asked Jose if a pressure test would have been able to be preformed properly if one of the hoses were off, he stated NO.When i informed them that the overflow hose was not secure he told me that wasn't possible because they always do pressure checked before the car leaves the shop. But i have multiple witnesses who saw the overflow hose be flicked off. I continued to converse with Jose when mid conversation, he walked off. The owner and him came back and the owner insisted that we cracked the hose and it wasn't an overlook at all. He wouldn't tell me where the notes were, if his mechanic was sure that he did a check, where he was, when he would be back. He continuously just yelled that it was checked and the wear and tear must've caused it. He tried to charge me $95 for them to do their pressure test and look under it. SO IN SHORT. They didn't do a pressure test, lied to me about doing one, tried to charge me more money for something they failed to notice because one of their mechanics didn't do his job properly, and then argued with me that i was lying to get extra money. After all said and done another worker came and told me that the mechanic that worked on my car was fired for poor work performance...go figure. Covering up their shops mistakes. HORRIBLE CUSTOMER SERVICE. Except James. sweet as can be and he's at least trying to follow the rules! Someone go hire him before he gets corrupted by those horrible people! also kudos to that one employee who informed us that my car was worked on by an employee who wasn't good at his job anyways, he's awesome too. EDIT: since under new management they were able to fix the issue with good tact. Everyone seemed much nicer and ran smooth. Thank you for solving the issue in a respectable manner! read more

I live in the mountains and one evening my check engine light came on. I was concerned about driving down the hill. I have an Extended Warranty through Carmax. I called Carmax, but they didn't have any appointments for a week, ugh. I didn't want to wait that long so they referred me to Frank & Kits. I called the shop and they told me they could see me right away. I was nervous because unfortunately (as most people know) women get taken advantage of, get the run around and are pressured into "upselling tactics". I got to the shop, they greeted me with friendly professionalism and seated me in the waiting area. They quickly diagnosed the problem and told me what was wrong. They said they would go pick up the part from the dealer and I should be ready to go in about an hour. I felt hopeful and relaxed. They installed the new part, I signed the paperwork and was on my way. Wow, what a relief and great experience. I HIGHLY recommend Frank & Kits Garage for your auto repair needs!!!! read more

First of all, I will agree with the rest of the reviews about how clean the shop is. It is one of the cleanest automotive shops that I've ever seen. For the most part, the staff is extremely friendly and we even talked a little sports while I waited. The problem is the owner Frank ( I guess that is his name). Their price is 105 per/hour for servicing bmws. I told the owner that I know of several shops that could beat that price. He never turned around to acknowledge me and with his back towards me he said "The price is what it is". I told him that I know of a shop that charges 85-90hr and he replied w/his back towards me again "that's from 20 years ago." Actually not buddy but good try. If you care about the cleanliness of a shop this is the place for you. If you just care about your car getting fixed for a fair price. Stay far away! read more

If I could give this place zero stars, I would. I took my 1990 Ford Thunderbird here for an oil change and some diagnostics (the car was leaking radiator fluid). They tell me that the radiator is leaking in 3 separate places and that I would be needing a new one. Charged me $130 for the diagnostics. I took it to another place that was recommended to me, and I was told by the mechanic there that I had one small leak in the radiator (after pressure testing, which they let me watch). They patched it for less than 50 bucks. Don't bring your vehicle here, unless you enjoy dishonest people who rip you off. read more

Excellent shop good customer service Frank is an awesome person. Other shop said my 2001 honda accord 3.0 motor was no good. Came to Frank's for a new motor. Frank told me to let them check it first, come to find out motor is strong still just needed a little TLC from Jose who is a great mechanic. I recommend this place with 5 stars thank you Frank n ur staff for you're honesty. Look forward to future business with u guys read more