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    Franklin Appliance

    3.7 (6 reviews)

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    ABV Appliance

    ABV Appliance

    (101 reviews)

    Downtown

    Had my electric range fixed. Quick response to my request, quick and easily scheduling,…read moreprofessional technicians, and reasonable pricing. Will use again.

    Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

    Pegas Appliance Repair

    Pegas Appliance Repair

    (23 reviews)

    Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

    *First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

    Blue Hill Radio & Appliance - Washer and dryer

    Blue Hill Radio & Appliance

    (21 reviews)

    $$

    West Roxbury Center, West Roxbury

    We have been using them for 32 years and they can fix anything. You always know how much the job…read morecosts and they are always prompt and respectful.Also my home is loaded with appliances I have purchased from them.I have also recommended them to family and friends and they too were very pleased.

    Excellent experience with Blue Hill Radio and Appliance. From start to finish I give 5+ stars…read more Purchasing from a family owned business definitely has many perks. Jack was fabulous and continuously said "we want you to be happy with what you purchase". Absolutely no sales pressure. Jack suggested I do more research and sleep on it. Removed my old washer and dryer and went above and beyond to accommodate me knowing the concerns I had with removal and delivery not being the same day. Jack was not only professional but very kind. Jim and Shaq (sp ?).........just WOW. Removing a washer and dryer from a second floor in a narrow space and then a narrow staircase that has a turn is no easy task. I saw first hand what it entailed and they did it with a smile and worked their magic. Delivery day couldn't have gone smoother. Jim continuously said "we want you to be happy with your purchase". Jim and Shaq treated me like family and not just a customer. Hands down this was the best experience I have ever had purchasing large appliances. Jim repeatedly said "any issues call us immediately". THANK YOU......you are all the best.

    Franklin Appliance - homeappliancerepair - Updated June 2026

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