This set lasted me a FULL three weeks... Three weeks! That is the longest lasting set I have ever had! This was an amazing gel set, I wish I could shout out my artists but I cannot remember her name. I showed her an image of the nail art I wanted and she did so good! They worked with me to pick the correct colors and she checked in with me throughout the service to make sure I was happy. I've gotten countless compliments on this set! If I lived near this would be my go to spot. They are a bit pricier than other places around, but since it lasted three weeks without ANY chip or peeling it is worth it! I even work with my hands and sets don't even last the full 2 weeks sometimes. read more

Franklin Nail and Spa - Gel Nail - Nail Salons Near Me - Franklin Lakes, New Jersey

I did receive this gift card a while ago. And was told by the owner today that they will not honor it because it was too old and issued by a previous owner. The owner then fought with me trying to tell me it was a different name on the salon, which if you can see from my receipt as well as the gift card it is not. There is no expiration date on the gift card. I don't know if it was sold by a previous owner or not but even if it was to try to keep a customer, I would give some form of discount, especially when someone purchases over $100 worth of services. Because of this, I will not go back to the salon. read more

Franklin Nail and Spa - Gift card they wouldn't accept. - Nail Salons Near Me - Franklin Lakes, New Jersey

I go here but want to stop going here....I am so bummed at this most recent experience. They changed ownership, raised prices and the service went downhill. I don't want to name the individuals but I do think the owners need to do some quality control and get back to basics. My services were so rushed that my nail technician who typically does an amazing above and beyond job left rough sharp edges and my gel dried thicker in some places vs others on my finger nails. It was so not like her but she was 30 min late for my appt and then had someone else after me even tho it was late in the evening so she was rushing to get me done and she didn't achieve her typical perfection. This visit was very disappointing. The woman who did my pedicure had no experience or was so done with working at the end of the day she was sanding off my toes and the skin on my toes off with the metal drill bit. This was the worst pedicure I ever had for $63. I did say that the drill needed to be slowed she didn't understand and finally when the owner walked by I explained this wasn't working because I was getting hurt. The tech changed the drill bit for a few minutes and shortly after went back to the metal one. She didn't cut the cuticles or clean out the sides which is what was my typical experience was here. I had so much anxiety that I was going to lose a toe in the process this ruined the self care aspect. I think I'll give the gel manicure another chance but I'm done with getting bloody pedicures here. I'm actual really annoyed and feel taken advantage of. read more

I've been a loyal customer of Franklin Nails & Spa for years, but since the new owners took over, the scheduling policy has changed unfairly. I called to book a regular manicure with my usual technician, and was told that their top technicians no longer schedule regular manicures -- you can only book them for top services. Instead, I would have to walk in and see if they were available, while other services can still be scheduled. This policy feels discriminatory, inconsistent and frustratin. I hope the salon reviews their scheduling practices to treat all clients fairly. read more

As a long term customer getting weekly manicures with my regular stylist, I was told by the owner/ manager that I could no longer make appointments with her! Stylists would only work on gels and fill-ins- not "regular " manicures. I could either walk in and if she were free I could use her. Otherwise I had to make appointments with the "Spanish girls" who do pedicures - they can't do what the stylists do! This is really unacceptable, and is insulting both to me and the "Spanish girls " If I wanted to use my regular girl I would have to pay $25 for the manicure! Instead of $17. The frequency of my visits equals the money taken in by gel appointments which occur every 2-3 weeks! I will not return to this salon! read more

THIS PLACE GAVE ME HORRIBLE FUNGUS!!!!!! Here is the owner trying to gaslight me into thinking my experience never happened! Let me describe in detail: I was at the pedicure chairs all the way in the back, where there's only 2 side by side and no other chairs nearby. The woman doing my pedicure cut me, the woman I was next to can attest to this fact as I've already contacted her. Both my technician and the technician working next to her acknowledged my cut, saw me bleeding and in pain, and after sprayed something on it continued the service. My last pedicure was at your establishment in March as I've been too embarrassed to go anywhere else because of the state of my toe. So I'm not sure where else you think I could've gotten this. I do have a diagnosis from my doctor and had to have my toe nail ripped off and sent to a lab where they confirmed. Don't you dare try and tell me this didn't happen. It 1000% did, and the fact that the owner would try and make me look stupid and say this never happened is almost as DIRTY AND DISGUSTING as his trashy salon is. read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

Yes, this place has gone downhill since the new owners! They are way way overpriced very rude. They try to keep adding onto when you get a manicure pedicure. I will never come here again and I've been coming here for years. Horrible horrible attitude way too pricey for exactly what you could get done in any other salon. read more

This place has gone downhill since changing owners. My nails chip and crack in less than two weeks after getting them done, they used to last three plus weeks. I asked for a specific color mix for my nails last time and the nail tech told me "no" and said they "won't look good on you" and proceeded to pick her own color. Going to look for a new salon. read more

Friendly staff, and great service. Always satisfied with the service. Definitely give them a try, you won't be disappointed! read more

Not anything like I asked for, bad quality work, pretty disappointed. I went here for the first time because of the positive reviews and recommendations, and my experience started off odd. When I walked in, everyone looked at me and then looked away and went back to doing their work, which does make sense, but no-one was at the desk to ask about my appointment. I pushed that away after I was sat down and given color options, only after 5 minutes of standing awkwardly at the door. When the lady sat in front of me, I showed her the picture and she said okay and that she can do it. She did a UV Gel fill on me, when I asked for a completely new set. I'm not sure about how this salon prices things, but I paid $60 for this fill in. When I left, my nails were very round and bubble-like. Very bulky on the top and shorter than what I'd wanted. There was polish on the skin around my fingers and when I went home, I filed down the edges. My nails are all different shapes, uneven, and the length is different on each nail. There are ridges and bumps along the top of the nail, which the picture doesn't properly capture. I know too well not to fully expect a replica from a nail picture off of Pinterest, but I wasn't expecting this bad of a flop. read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

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I have been a client here for a few years. New management now. Made an appointment, walked in and manager (owner?) looked at my nails and proclaimed "Gel?" I had you down for a regular manicure. It was 1:00 PM precisely and it was clear that the manicurist with whom I had appointment had just started with someone else. Manager proclaimed that I had not told her it was gel and she did not allocate enough time. No apology, no effort to correct the situation. It is rare to find such a combination of incompetence, rudeness and hostility wrapped up into one package. This shop had always been packed. Does not appear so any more. Lost me read more

The best eyebrow waxers! I never leave disappointed. I wouldn't go anywhere else. The staff is so nice.

After moving to Wayne from Bergen County about a year ago, I've been searching for a go-to nail salon. I've tried about 5 different ones in my area (all found on Yelp) before venturing further away. I called the day before for an appointment for a full gel set with extensions and a pedicure. The manager on the phone was able to fit me in, no problem. When I arrived, there was a hand sanitizing station right at the front door. I was also asked to wear gloves while selecting my color. Steve, the manager was SO helpful and worked to find my exact color after showing him a picture on my phone. Customer service was top notch. I got the Shea butter pedicure ($45) that included a nice massage. Jenny did my manicure - a full gel set with extensions ($120). I hadn't had my nails done since pre-Covid so she had a lot of maintenance to do. But the manicure came out great. She took her time and was quite meticulous about the shape and length - which I certainly appreciated! There are dividers between each station as well as a sneeze guard between you and your manicurist. Everyone in the salon was wearing a mask throughout my visit and I felt very safe. The entire staff was very friendly and accommodating! I will definitely be coming back! read more

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I went to grace and she was fab! I have gel, she was so gentle with removal and really took her time with the design. All the technicians wear masks and there are plastic barriers between you and the artist. All the tools were sterilized and sanitized for me. Everyone was very nice, I'm glad I found them! read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

They take nail tools out of the sanitizer which isn't even turned on. I saw them put the tools in there after using them on a client...didn't turn it on...took the tools out for the next person. My nails were $100 and broke within three days. On day four another two broke. Never again. The nail tech wasn't skilled at all and I wonder if she was even licensed. I will not be returning. I gave two stars because Pedis were always good. read more

This Salon is run very professionally and the people working there are competent and very polite. This Salon is so clean and they are all appreciative of their clients. I have been to many nail salons but this one in Franklin Lakes is the Best !!!! read more

I went here around a month ago to get tips with gel and about a week later my middle finger nail started to hurt, and I saw something growing from underneath. It turns out my nail has a nail fungus. This place looks very cluttered when going inside and they reuse nail files and do not clean tools, do not go here while they seem friendly and nice. The place is dirty. I got a nail fungus and someone else I know got a nail Infection as well. DO NOT GO HERE!!!!! read more

I have tried what seems like a million nail salons in Bergen County. I keep coming back to Franklin Nail. I love that you can pay and tip with Venmo because, seriously, how often do this have cash on you for tipping? I'm always happy with the mani/pedis and it's reasonable. read more

came here after a while. the owner is always polite and wonderful, however I got the messiest gel manicure today that I have ever gotten. The manicurist rushed and after paying 40 dollars, I am so disappointed with the quality and attention to detail. Will not be returning. read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

Quality of pedicures and gel manicures is excellent - clean cuticle work, great nail polish job, and never a rush despite how busy the salon is. Owners are very friendly and making an appointment is fairly easy even on busy weekends. My current salon of choice in the area!! read more

Ugh! $75 for a gel manicure and a regular pedicure. It was my first and last time here. I had UV gel covering 3 nails for the designs and I had to tell at the woman to tell her the electric file tool was burning me..,I got a simple gel manicure, other places I go charge $35...my appointment was at 6 and they closed at 7:30, my friend and I were rushed out.. and my gel manicure didn't even last a week! I was so flustered and frustrated when I was paying I didn't even try to ask about the price,,,but I am not going back. They didn't even trim my cuticles ...I will not be going back...I'm furious. $75 for what? read more

Franklin Nail and Spa - Regular gel mani... - Nail Salons Near Me - Franklin Lakes, New Jersey

Second time here as I wanted to get my nails done visiting my school Pro - walked in and got seated right away - vast selection of nail polish, even for gel - they asked if I was comfortable multiple times, which I thought was nice - pretty clean job on the cuticle (i know white gel polishes are hard to apply) Con - parking can get crowded depending on how crowded the mall is~ but wasnt a problem for me! read more

Love this nail spa, the owners are nice and so welcoming. The girls that work there are pretty good and it's never overly crowded or rushed. That's definitely a plus. They seem to take their bulk of customers by appt but have accommodated my walk-ins usually. read more

Unfortunately Yelp doesn't allow you to select a 0 star rating. We walked in and were ignored after directly asking for manicures/pedicures. After waiting 10-15 minutes to be acknowledged, the manager blatantly overlooked us and offered services to the customers behind us in line. Only after walking out to the car in an attempt to leave were we acknowledged. 1+ hour for a terrible manicure/pedicure. Nail technician left us mid pedicure to service other customers. Spent most of our time waiting with half done nails and no communication. Recently moved to the area from New York City. Had high expectations that unfortunately were not met. Needless to say, we will not be returning. read more

Came here last week and received a dip powder manicure/15 minute massage accompanying it. Nails looked and felt great, I'm on about 8 days and they look brand new, environment felt comfortable, welcoming, and clean. Decor was modern, the staff were accommodating. Definitely coming back once these grow out. read more

Excellent Nail Salon. Everyone is friendly and courteous. Many options for different pedicures. I had a pedicure and gel nails done today. My nails haven't looked this good in ages. The facility is stylish and very comfortable. Have to also say it's spotless! Highly recommendable read more

Honestly, I was hesitant to get my nails done and my eyebrows waxed when everything just started opening up because I was scared. I went in today for the first time since the pandemic and I couldn't be happier with my experience. I was welcomed home by the friendly staff and every precaution was taken to ensure I had a safe and pleasant experience. I am not a person who writes a lot of reviews but I couldn't be happier with my experience this morning. They deserve all the praise!!! Plus, I no longer look like Eddie Munster's twin! Thank you to everyone at Franklin Nail and Spa! I got a gel manicure, regular pedicure, an eyebrow wax, and a ten minute massage and everything was amazing! read more

Great quality, clean, nice pedicure! Massage for regular pedi is a bit sparse. Open Sundays!

They have awesome service and were very quick to make sure I had done what I wanted. I had showed the woman a picture of the nail art and she did a great job making sure that the colors were correct and the style as well. Super friendly and not very expensive for a gel manicure, $35, and around the same everywhere else I've been, will definitely go back... read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

Edit: I went back to give them a second try and I'm glad I did! My pedicure was wonderful and she took her time. She did a great job. I was relaxed and it rushed. My gel mani was also very good! I will be back!!! My pedicure was pricey and not good. They tried to charge me adult prices for my niece, $10 for her to get a nail design on 2 nails and I had checked when I bought her the gift certificate as to what the prices were. My pedicure lasted maybe 30 minutes with a weak attempt at massage. My gel manicure was ok but my nails were filed uneven. I received a 30% off coupon and they wouldn't take it for a 20 minute chair massage. All their prices are high because of the area. Not going back. read more

Rarely have I ever been so impressed with an establishment within minutes of walking in. Franklin Nail is certainly the exception to this rule! I don't live nearby, but stopped in after a doctors appointment for a quick pedicure. The staff was so friendly & accommodating that I ended up adding foot reflexology to my pedicure because I was immediately so relaxed! The pedicure was perfect & the foot reflexology massage was unreal!!! Before he finished I inquired about having a nail fixed (1 broke after a recent manicure elsewhere) but then opted for a full fill-in. WHILE I was getting my nails done I received a chair massage from the same employee (Joe) who did the foot reflexology. WOW. My nails look perfect, I felt more pampered and relaxed than ever and the staff just couldn't be nicer! The establishment is VERY clean and no "nail salon odors." Although I live 30 minutes away this is definitely going to be an establishment that I frequent from now on! Very impressive! read more

Franklin Nail and Spa - Nail Salons Near Me - Franklin Lakes, New Jersey

Beautiful new spa, attentive owners, many selections, all the new shades and art. Come check it out. They also offer massage, lash extensions tea or coffee, wax etc. Dimmy massage expert see him on Sundays for pedicure or massage. They'll be busy very soon ! read more

Franklin Nail and Spa - Relaxing with Dimmy ! - Nail Salons Near Me - Franklin Lakes, New Jersey

I got a pedicure with a callus remover today. It came to $38 with the $5 coupon. $15 for callus remover! They ask you but they don't tell you how much and it's not advertised any where. All the places around this area are $10 for that service.I won't be going back. The price online for a pedicure was different too. It is $28 (they changed it with a pen) in the book at the salon and online it says $25. Maria worked really hard on my feet but for an extra $15 my feet should look great! read more

Franklin Nail and Spa - This was right after. - Nail Salons Near Me - Franklin Lakes, New Jersey

I got a fabulous gel manicure by Angie. The products used are new and my nails look great. Mr Jay gives an incredible back massage if you ask for it. I will definitely be going back! read more

This is the most wonderful nail salon I have ever been to. The manager, Steve, really takes pride in his salon and goes out of his way to make you feel at home. When I first started going here and bringing my daughter, he wrote her name down under my account so he could say hi to her each time she came. Then one day I brought my 3 year old son and he wrote his name down too! He's so personal and that's very important to me as it obviously is to him. Grace and Joanne do a FANTASTIC job. I like getting designs done on my nails and having very different looks and the two of them can do anything. If your nail is chipping, they fix it. Marble, matte, glitter...you name it. They also use an amazing gelish nail repair coat prior to the base coat for gel manicures that has made my nails grow longer and stronger than ever- also free of charge which sealed the deal for me! Like I said- Steve puts in the extra effort to get and keep clients. The masseuse, Jay is phenomenal. I have never had a better massage at any salon in my life! Whether it's an hour massage on the table in the back or a 10 minute massage in the chair while getting a mani, it's always an amazing experience. The overall atmosphere is clean and always happy. You won't be disappointed! I'm a Customer for life! read more

I've never left a yelp review but this salon deserves a 5 star review. Jenny has done my nails twice now, she moved quickly and efficiently and did a great job. The owner Steve knew my name after just one visit and is very friendly. The prices are a little more than I am used to but they have a reward system and a few coupons. As for COVID-19 guidelines they were sure to clean everything after every person and accommodated everyone quickly despite being busy. Everyone was very friendly and I really enjoyed my experience. read more

Don't go to this nail salon if you expect to be treated with respect and professionalism. I have never written a review before, negative or positive, but I felt compelled to share my experience so that other potential customers might hesitate before making an appointment. I made an appointment 2 weeks ago, arrived a few minutes early, and was kept waiting and waiting while other walk-ins were seated before me. At some point, I said I had to leave by a certain time because I had another appointment. I was assured I would be finished on time, but I continued to be ignored and was ultimately late for my next appointment. When I questioned why others were taken before me, the manager chuckled and did not respond. read more

An incredible spa experience from head to toe!! Highly recommend! I had mani : pedi and massage and loved the attention to detail!

After my review I was contacted by the manager who was very apologetic for my experience and asked me to please come back and have my nails fixed at no cost.. I was a bit worried but after his explanation for my experience I decided to give it a shot because I was very unhappy with my nails!! Julie did an AMAZING job!! I am so so happy with my nails shape and color! Safe to say I will be back and already made my fill in appointment with Julie!! She was meticulous and very thorough!! Thank you Steve for reaching out and really working with clients and your employees to make your business better! read more

Great place ! Very professional , enjoy my gel manicure service . The lady Rose was nice and took her time . Definitely will come again !