Jeff Franklin, the owner, overcharged us for a water heater replacement without telling us. We discovered a $300 fee after the work was done just for coming in to diagnose the issue. Also, when installing a new tub, he did not consult us about what trim kit style we wanted and opted for the cheapest chrome, and when I asked if they can install the style we wanted he refused to change because they already leak-tested it. Upon inquiring for a quote and asking to make sure there won't be any surprise fees for an urgent leak issue, Jeff Franklin became irritated and dropped me as a customer, leaving me scrambling to find another company. I should mention that Johnny is great and provided excellent service. It's unfortunate that the owner does not treat professionalism as a priority. read more

Very happy with the professionalism, patience and kindness today from Johnny and Rudy. Spent extra time trouble shooting various potential issues, and was up front and informative sharing the information with me. Thank you for your time and energy! Definitely recommend and will use again for future needs. read more

Short version, just stay away from this company unless you want to be overcharged and deal with a jackass owner. They charge $390 fee just to figure out what work needs to be done. They don't tell you about that fee up front. You'll find out after they start working and see that charge as part of your bill. There's more.. But just save yourself the hassle and headaches by avoiding them. Long version, read other negative reviews and feel free to message me for details regarding my case. read more

They were able to come out right away for a pipe leak that I had. The leak was fixed in a timely manner, but they charged waaayy too much! When I questioned the owner about the charges he was very defensive and said if I liked, they could stop work immediately and I could call someone else to finish the job. Not the answer that I would expect....kind of threatening if you ask me. They also told me that my water pressure was too high. They said I should get it fixed asap. I have another company out here and they checked the water pressure more than twice with two separate gauges and they said it is fine!! I don't trust Franklin Plumbing with my repairs!! read more

My stackable washing machine broke. When the unit was pulled out, corrosion of the water faucets was visible and needed repair before a new unit could be installed. First I got a quote from a plumber recommended by a friend. This plumber asked all the right questions, including the age of the condominium and whether each unit had its own water shut off valve vs. one for the whole building. His quote per hour was around $180.00/hr. Upon calling the HOA's management person, Lisa's information corresponded with that of the first plumber but she recommended using Franklin Plumbing, the HOA's plumbers. The first RED FLAG was that he wouldn't give me a quote over the phone, saying they needed to see the problem. Well, once there, their quote was $390! Kind-of have you over a barrel by then as the neighbors have been notified of the water shut-off. The work took a little over an hour. I do not yet have the new appliances installed so the verdict is out as to whether or not the work was done properly (I would assume so, or I will update this review). I called and asked for a price reduction, citing the other plumber's quote. Jeff's answer was that he pays a higher rate of insurance, so no way was he going to lower the charge. BEWARE everyone, as other reviewers have also mentioned, this plumber charges exorbitant rates. And homeowners at Villa Colina, don't use this recommended plumber! read more

So gratified that people continue to read my review of this horrible company. Frankly surprised they haven't gone out of business or changed their name to get out from under this avalanche of 1 star reviews. read more

Jeff stopped bye while I was repairing a leak. Jeff was telling me a bunch of work was necessary to bring the plumbing up to code. He wanted $2300 for a few hours work and $200 in materials. I checked and half of the repairs are not required by code. read more

If you have found Franklin Plumbing, consider yourself very lucky. They have serviced our home for the past five years and we plan to us them for many more years. Five years ago, we bought a house built in the mid-90s and the home inspection advised us to consider repiping it. We collected multiple bids for the whole-house repipe. Fortunately, a friend recommended Franklin. Their bid was our favorite not only due to the lower cost, but also due to the personal attention and professionalism of Jeff and his team. We chose copper pipe and the project was quite challenging. There were several setbacks, the biggest of which a leaky tub, which delayed the repipe, dry wall repair, painting and remaining house work by a week. Jeff worked with us to get everything resolved as quickly and efficiently as possible. Three years later, we were getting new kitchen cabinets installed. One of the pipes had to be rerouted and Javier came and fixed it the next day at no cost to us due to the warranty on the repipe. A few months ago, one of the shower faucets malfunctioned. Instead of charging us money right off the bat, Jeff suggested we request the parts from the manufacturer and call him if we needed further assistance. Once we received the parts, my husband realized he could install himself, thus saving money in the process. Thanks Jeff and team for your services so far. We wish you many more years of growth and happy customers. Vlad and Dani read more

They did a great job helping our leaking problem, but our home insurance company believe they charged wayyy tooo high!!!! The insurance even addressed that they never saw such high charge before. read more

As a Association Manager and Residential Property Manager for 12+ years, it is so valuable to find vendors that are reliable, trustworthy, knowledgeable and DEPENDABLE. Jeff never ceases to amaze me and my team with his quick action and profound service. Good work is hard to find, and we found him! Thank you, Jeff and Franklin Plumbing for being a great partner to our industry. Team Jennifer and Cat. read more

Had the pleasure of working with Franklin Plumbing last summer. Jeff is a plumbing expert and is no nonsense, straightforward, get the job done kind of business person, a true professional. Definitely recommend! read more

I have to say that my experience with Jeff Franklin of the Franklin Plumbing company was the exact opposite of Miss Mila A. I was referred to Jeff by a trusted associate. Jeff was responsive and prompt in addressing my emergency main line water leak. He was clear and concise as to how the problem should be addressed and told me up front what the minimum charge would be. He was not at all as Miss Mila A described. Javier Trujillo was the technician who did the actual work. He was very careful and did a precise repair. He also left the site immaculate. The only reason I didn't give five stars is that the job took a little longer than expected because they were not quite prepared and was a little more expensive than I had hoped. I would definitely recommend them to anyone looking for an excellent plumber. read more

Franklin Plumbing used for faucet repairs on shower. Quick, courteous, on time, fair pricing, and I would use them again. Karen Poway, CA read more

I'd like to share my experience with Plumbing company in San Diego:Jeff Franklin Plumbing Company.Owner is very rude, a lot of anger,zero patience, does not listen,always right, charges 3 times more compare to others.I do not recommend this business.Scale1-1 read more

Mr. Franklin came to our home via our HOA; he confirmed [what he thought was] as slab leak, and sent our HOA the approx. cost for repair. As it was high [not knowing what to expect], I continued to vet other plumbers, only to find out that Mr. Franklin is not a leak-detection company, and ultimately to find out that we don't have a slab-leak. Buyer beware: get a certified slab-leak detector before re-routing and/or re-plumbing. I suspect that as a plumber he excels, but by continued vetting & ultimately hiring a slab-leak detection co. & finding out there is no slab-leak [that he determined we had] ~I saved literally thousands of dollars in [what would have been] unnecessary work. read more

I manage more than one property and have been using Franklin Plumbing for years. He and his staff have Always been courteous and respectful as well as prompt. One of the properties had a major water leak which he pinpointed immediately and was taken care of promptly over a year ago. Happy to say everything on the property is still flowing perfectly Thank You Jeff! well worth the expense to handle things promptly and saved us a lot of money in the long run. I will continue to use Franklin Plumbing and have the greatest confidence in referring his services to family, friends and acquaintances. read more

Johnny from Franklin Plumbing Co. replaced a section of 1/2 copper pipe that had sprung a pin-hole leak in a condo that I am selling. As a realtor, I've had lots of experience with many different contractors, handymen and repairmen. My experience with Johnny was terrific! He was early for the appointment, dressed professionally and very polite. He laid out a drop cloth against the wall, on top of the carpet, in front of the repair and was very considerate of the tenant's furniture and carpet. As for the repair, he cut out the leaking pipe and replaced it with new copper in about 15 minutes, and then stayed for a bit to make sure that no additional leaks appeared after turning the water back on. Really thorough. Afterwards he taped up and covered the hole in the sheetrock, that the owner had already hired a sheetrock company to repair at a later date. I highly recommend their services after this tremendous experience. read more