Jeremy at Franks Auto Collision is amazing! Unfortunately they have seen my car twice each time I have been so impressed with how they make a stressful time run so smooth. The customer service I received was excellent, and the work is quality! If you are looking for a reliable and honest place to take your car look no further. A huge thank you to Franks for caring! read more

From start to finish, Justin and the rest of the staff took care of us when my RAV4 was hit. They helped us out due to our tight schedule by ensuring that the transition from my damaged vehicle to the rental and back went quick because I had to transfer all my tools. The finished work looks better than pre-incident condition. I live in Santa Ana, the accident happened in Laguna Beach, and Frank's was worth the trip! read more

Such very kind and prompt service! I love Frank's! They even borrowed me a car for free when we found out I didn't have rental coverage on my insurance. They go above and beyond every time! read more

Brought in my truck after a collision, Justin, my estimator, was great gave a quick and accurate appraisal of repair costs. Throughout the repair communication with Justin was great all emails were returned quickly and I was kept well informed of progress. When I picked up my truck, without exaggeration, it looked better when I got it. Would highly recommend to anyone and especially to those with insurance through USAA. read more

Fantastic experience from start to finish. Right off the bat everyone was extremely helpful and provided superior customer service. This will be my go to body shop for any future auto bodywork my vehicle needs. Justin was such a pleasure to work with and great at keeping me informed during the process. read more

Recently we took our van in to have a quote at franks, and even though it was not worth the price of fixing the rust based on the value of the van, Jeremy helped us for fifteen minutes to establish the problematic areas and explained what we could do to give our van more life without breaking the bank. It was refreshing to get an honest answer from someone. I do not usually right reviews but I had such a great experience that I wanted to share it. read more

They are the Bomb!!! Walk in the door to people that treat you like family; and reps that know their stuff. I was so impressed. They fixed my car like New!!!! read more

Frank's Auto Collision in San Clemente, specifically, is, without a doubt, one of the worst auto repair shops around. I, and my family, have all had multiple experiences with this family shop, and they have all resulted not only in poor craftsmanship and customer service, but have also been extremely unprofessional and borderline dangerous. ***If you have AAA and also had an issue with Frank's please call and let them know. AAA will not remove Frank's from their list without enough complaints.*** I truly can't stress enough how bad this shop is. To keep it brief, I'll list the issues my family and I have experienced in our interactions with Frank's Auto Collision. 1. The smallest offense on the list: The office attendant arrived at work 20 minutes late. A forgivable offense perhaps, but when the attendant arrived, he was in his pajamas with a breakfast burrito from Pedro's and his excuse was "his girl slept in, I guess." There was a line of 5 or 6 people, all anxious to get to work. I was half an hour late to work because of this kid. 2. When I picked up my Mercedes, it was parked in their open parking lot, with the front window down completely, unlocked, had 60 extra miles on it, and was absolutely filthy. Filthy in that it still had the white powder residue all over it from the body work they had done on it. $3000 worth of body work and the car had been left like that the entire weekend. When I went back in to express my distress that my car was left in that condition for 2 days and nights, the manager, Jeremy, showed no sense of responsibility or concern, stating that this was the fault of the guy who worked on Friday -- a kid I tried to explain to him he was responsible for "managing" but I actually think this guy is too dense or too high to understand he had to care about this. Finally he said, "Well, I can hose it off for you if you want." Unfortunately, I had to return to them a year later as I drive a classic Mercedes and this is one of the few places AAA will allow me to take my car. This is why, in part, I'm writing this review. So... 3. My Mercedes had a rear collision and needed a lot of work. Ultimately, almost $5000 went to Frank's for this job. In return, this was what I received: A broken seat that wasn't broken when it went in, yet I had to pay for that to be repaired, a broken thermostat I had to replace because they kept a 32-year old car's A/C running while they worked on it for hours during the day (this is what Jeremy told me, then later denied), two return visits as the trunk they fixed kept leaking and the sunroof would no longer close all the way. 4. By far the worst: My sister took her Toyota there to have the front bumper replaced. When she got it back, the battery was dead so she had to have it towed to her regular mechanic. As her mechanic was replacing the battery, he noticed her front tire was slanted at an odd angle. He took a look and saw that Frank's had only bothered to put one bolt back on the tire. An error that could have proven deadly if they didn't drain her battery and she drove off on the 5 with a tire that was about to fall off. I've never written a bad review before, especially for a family-run, local business. At this point, however, I feel like it's my local duty, as a San Clemente native, to warn anybody who is thinking about going to this shop. Frank's is dangerously incompetent. I strongly suggest anyone who is looking for an auto body shop to keep looking. read more

Highly recommend! Super helpful, very professional. Did quality work and had it done quick too. Angel was great, he was the one I worked with and was very knowledgeable and helpful. Great customer service and quality work. read more

5 star service all around, but especially Angel. Thank you for standing by your work with integrity and professionalism. I've had two jobs down here, and will be back if/when need arises. Thank you! read more

Franks took care of my truck and Jeremy was amazing to work with. I hope I one smashes into the back of me again, but if they do, I know where I'm taking the vehicle I love the most! I'm taking it to Franks, to be properly repaired. Thanks Franks, and thanks Jeremy! read more

Everyone at Frank's was so wonderful! The repair was perfect. It was finished ahead of schedule. The people who work in the front office were so kind, and Angel did a fantastic job of making my car look like new! read more

I have taken my cars a number of time to Frank's and have always been impressed with the quality of the work and the great customer service. Work is guaranteed for life. Why would you go any where else. Highly recommended. read more

This place is legit. I took my 2012 Subaru STi into this place to get my left rear door replaced because someone backed into my car when I was eating my burger peacefully at in n out. They quoted me a great price; and stuck with the original quote after they finished the job. I am very satisfied with the way they handled their customer service as well. Every other day I was getting a call from Justin and he would update me on the status of my vehicle. Bottom line, if you want quality repair work done with quality customer service to back it up then go here... Also if you have Mercury insurance tell them you want it repaired here as Mercury and Franks Auto Body have a partnership.. read more

Had an awesome experience with the staff at Frank's! Very friendly and quick turnaround with great bodywork.

Wow! What a great job buffing out my 'Sierra Racing stripes ' off my new truck! Thank you , thank you!! My wife thanks you too! Happy Dance time. read more

Received excellent customer service from Justin and my car looks amazing!!! Would definitely recommend getting your car repaired here

Frank's is the worst shop I've ever been to. My car was repaired and instead of giving it back better than what I sent to them, they couldn't install any of my trim correctly. The brand new bumper they painted and installed was scratched under the paint. They burnt the paint on my door. They tore my front bumper and the guy that was supposed to over see the work, didn't do anything. They had my car for 1 month and it's still isn't right. Do not go to them for anything. Quality is garbage. read more

I was recently hit head on in an intersection. Triple A referred me to Franks Auto. I was greeted with smiling faces and a cup of coffee, which was refreshing after a sleepless night of worry. I explained the issue and showed them my vehicle. Justin, was very thorough with his answers to ALL of my stupid questions. He explained everything in detail and after we were done I felt like I actually knew what was under my hood. Throughout the week long process I got phone call updates, the team made sure I was comfortable in my rental, and that all my questions and concerns were answered and dealt with. Everything was handled at a professional level, once my car was in Franks hands I no longer worried. I've heard great things from friends and family and they held true to the rumors. Franks is an outstanding company with a kick butt staff. Justin is definitely a customer service guru. You guys are lucky. Thank you for everything, I grabbed a few extra cards to pass along the way. read more

All star experience. My brother accidentally shattered our neighbors car window while mowing the lawn. But the peeps at Franks Automotive turned this unexpected accident into an unexpected memorable experience. They turned the entire experience into a smooth effortless solution, even going above and beyond to find us a replacement window within our budget (no one wants to spend extra money around the holidays) and worked quickly to install it so our neighbor wouldn't be put out. I would HIGHLY recommend Franks to anyone looking for quality local body work. read more

Great experience coming here, angel and the front desk lady (forgetting her name right now) was

This was my first time dealing with an auto collision repair and Franks definitely made it very easy and hassle free. I'd recommend Franks to anyone who needs body work on their vehicle done. And a special shout out to Justin for always keeping me updated on the status of my car and helping me with everything I had to do! read more

Just got car repaired at Frank's after my accident. They did an amazing job! I would recommend them to anyone. Justin made sure to keep me up to date on all the repairs that were going on with my car. He was awesome! If you want your car fixed right Franks is the place to be! read more

Jeremy handled my repairs and provided top notch customer service by updating me on the status of my repairs and getting the work done earlier than expected. My truck looked like new and the price was affordable compared to other shops I received estimates from. I would definitely recommend to friends and family. read more

I was driving down El Camino Real and side swiped a parked car. The left side of my car and tire was damaged. I took my car to Frank's and from the moment I arrived until the time I picked it up, they treated me like family. Mauricio took care of everything and I didn't have to worry about a thing. Vicki was really nice and helpful. She called Enterprise to pick me up and they were there within minutes. Everything was so easy and stress free for me. When I picked up my car it looked brand new! You couldn't even tell that it had been in an accident. They washed it too! I recommend them to anyone who needs bodywork. They do great work and are very friendly! read more

Came in to get my front bumper and side mirror fixed. Justin took such great care of my Jeep, always kept me updated, and had it done and ready within a few days. I highly recommend this shop. read more

Great auto shop, they do a fantastic job, kept me informed though the whole thing, me being 600 miles away. Couldn't even tell my car was slammed into; plus, they guarantee all their work, so if I have any problems in the future on any part they repaired, they will re-repair it for free for as long as I have the car. I would say it took some time, but honestly that was all because of insurance taking their time doing paper work, which I dealt with the whole time from them. read more

From the ladies in the office to the body techs, a great crew all around. Mauricio was a HUGE help and saved me from spending a lot more than I wanted to. A fantastic experience. I highly recommend Frank's !! PS This is Michael K. signed into my wife's Yelp account. Thanks again Mauricio. read more

Great quality and service! My car was in an accident that messed up my back bummer and passenger rear side panel. Frank's did awesome work fixing everything and gave me back my car looking better than new. They also completed the work a few days earlier than quoted. Highly recommend them! read more

When someone hit me in my daughters parking lot at school I was very frustrated. I had to have body work done and luckily it was Frank's who was able to help me. They did a fantastic job repairing my bumper and even went as far as to detail and wash it afterwards. I had a rental that needed returning and they were actually able to arrange that as well so I didn't have to handle it. They were fair, respectful and very easy to work with. My car looks good as new and I'd happily go back there if I needed more body work done :) read more

I've had three repairs done at Frank's. They were all first-rate, professionally done, and finished in a timely manner, even early. The service there is very friendly and compassionate. The first car I brought in had been T-boned in an intersection, and was severely damaged, but not totalled. They were so kind and understanding, as I was still very upset and traumatized from the accident. They made me feel cared about, and they worked seamlessly with my insurance provider, and the other party's insurance. The second two times I brought a different car in, damaged from my own bad parking jobs. They were so understanding and professional. They gave me the best price possible, and did a masterful job on the repairs. My sweet car looks as good as new! I recommend Frank's wholeheartedly! They are awesome in every way. read more

Bring your car here if you would like them to abuse your car and have your car or car part repainted twice. Had an accident with my car where somebody backed into it, decided to bring the car back to the original dealership I purchased it at (Irvine Subaru) which has a body shop (franks auto collision) which is owned by the owner of the dealerships son. So the first discussion we had was that no one would be driving my car to or from the body shop, that it would be towed. I drove a 2016 subaru sti and I know well too much about how people love to drive these cars like and idiot and abuse it. So before I left the car with the dealer I check my mileage on the car and reset my max boost gauge in the car just in case.So the deal was it was suppose to be towed to and from the body shop. So they tow the car to the body shop and do the work. They call me a little over a week later to tell me the car is done and looks great. So I go to pick it up. I look at the paint on the rear bumper that was replaced and repainted, and it looks terrible. Dust in the paint everywhere spots of wierd things trapped in the paint and a spot where it looks like somebody knocked it with some sort of tool and they used a touch up brush to fix it. So I told them that I wasn't satisfied with the job and it needed to be repainted. So that was what was goin to happen. So then I decided to take a look in the car and noticed there was 45 miles more than was in originally so I asked about that and said somebody drove it to the dealership from the body shop, even though the deal was it was suppose to be towed. So on that note I decided to look at the boost gauge and what do you know the jackass who decided to drive the car managed to max boost the car at 22psi. So at this point I'm livid talking to the owners of the auto body shop and at the Subaru dealership, asking them why they think it's ok to not only drive the car when they're were told not to, but to have somebody drive the car like that is completely uncalled for. And both places didn't take responsibility for anything claiming that the factory boost gauge "malfunctioned" which is complete bs. Long story short they towed the car back to the shops repainted the bumper again got it back still had little specs of dust here and there. Just decided I can't wait anymore and deal with this I just want my car back. This place can't be trusted the paint jobs they do are mediocre at best and I would never recommend anyone to ever go to this body shop. read more

We have used Franks for every repair we have had done. They do quality work, they are very fast about and have not had any issues at all. We would not think about using another shop. read more

Franks Auto has been repairing my familie's vehicles during so long that there is not a way that we would trust someone else. They are known in San Clemente for their great service, Im taking about the quality of the job and also, and very important, the quality of their people. Walk in to the office and Sarah will greet you always with a smile... Both estimators and managers are so nice as well. Not to mention that they are Subaru and Mercedez qualified. read more

Got into a car accident and brought my car to Franks. Best Customer Service and fastest turn around time to get my car back! Definitely recommend getting your car fixed here! read more

Brought my son's car in after accident. Only wanted estimate to turn into insurance to have totaled. They asked a few times if they should start repairs, but husband kept telling them "only an estimate for insurance". My husband did not return a couple calls from them so they STARTED REPAIRING car without approval. Now we can't turn into insurance to have totaled and Frank's will not release car until repairs finished and they are paid. WHAT!?! Illegal much!?! Might cost more than repairs to SUE them. WARNING...DO NOT take your car there for an estimate...you might get stuck like us. Doesn't even deserve 1-Star. Will turn in to Better Business Bureau at least. Horrible business! read more

I am furious. I left my car for a collision repair July 2nd thru the 12th and the workers stole both my iPod touch and my headphones out of my car. This problem has yet to be resolved. I am appalled. I would strongly re think your decision to use this company. read more

This is just based on their prices.they have very friendly customer service but i got a Better deal at san Clemente auto collision. 1500 vs 500$ ..i think ill go with the 500 and save my sorry ass 1000 from these guys read more

I had my STi fixed the right pillar because the flying metal on a freeway hit the pillar and crack the windshield. That same metal has penetrated through the windshield of another car following day at similar spot killing both the driver and the passenger behind it. I avoided but they didn't. The super amazing story I can go in and on but anyway here I want to talk about not so frank job they did. They didn't really fix it, they just patched the pillar and repainted over. I also got the additional two dents that they were denying it was there already. I've asked for the car and they lied many times about car's being done. I just needed to know the facts so that I can decide whether to return the rented car or not, but they said yeah it's done on Wednesday, and I called and they said that the parts have not arrived. Why didn't they call me? I was on my way to the shop 30 min away. So, I called again following day, and they said it'll be done tomorrow, so I returned the rental car and planned to pick up my STi, and on the same day they called me tells me that it'll take another day. What the fuck are you saying? So I still kindly asked if he could let me know what time tomorrow, so they say it'll be done by tomorrow morning. So, I went there to pick up following day after work thinking they have plenty of time to finalize my car, and when I arrived at around 5, the car was in the dust, and inside is with bunch white powder, and it was not completely complete. cosmetically it was done, and they say they didn't have time for car wash so, I told them that I will do it myself. I had my co-workers and few friends came all the way to pick the car up and I can not wait for another 500years for them to clean the car. I had another issue later with pillar and the paint was peeling after couple years later then I found out that the damaged pillar was never fixed, but patched and pained. And they charged me some $3k+ and wasted my time, trips, and all the rental cars. I think you should pay me at least $4,000 to settle. Priceless time effort energy is wasted and they can never repay me enough but ill forgive you at $4,000. Frank is not so frank. and Irvine Subaru, hmmm you just will lose all my friends and families for sure if you don't make it up to me. read more

Having your car hit is a bummer, but when you turn the repairs over to Justin at Frank's he takes care of all of the details so you don't need to. We are difficult clients, because we really care for our cars, but Justin respects our wishes and does a great job for us. Communication is great and we know that Justin and the whole staff take pride in doing a great job! read more