The transmission in my wife's 2009 Cadillac Escalade ESV cratered after 223,000 miles. These guys…read morewere the first and only place I trust for them to work on her transmission. I previously used them in the past for a broken shifter cable. From that inital experience, we could have easily been taken advantage of and been told it was a bad transmission, but their transparency and and honesty is what brought me back. For this transmission rebuild, they called us for every step during the diagnosis, removal, repair, and replacement process. They even requested for me to come to the shop and view the components that went bad. I was not able to make it, so they sent detailed pictures with a phone call afterwards with a detailed explanation of what I was looking at, why it failed, including options for repair. As a "motorhead" myself, everything he described in detail was concise, accurate, and no misleading information was given. My wife and I could not ask for any more. For your transmission needs, please consider this organization to take care of you. Oh, they even washed our vehicle for both repairs and placed several paper mats not to get any grease or grime in the interior of our vehicle (it's the small things that make a difference. That pride for their customers goes a long way! Although we were not expecting to spend this kind of money during the holidays, the experience was positive and we are back on the road with no car note, lol. I'd like to give the service advisor "Tony" for his professionalism and patience, and the owner for approaching me to make sure we have been taken care of. Hands down, best transmission shop in SATX. #Trust #Transparency #CustomerService

I highly recommend Bert's Gene Brown. I've always been hesitant to let a shop fix my vehicles but I…read moretook a chance and they did not disappoint..I will continue to use them for all future services..

I found my new auto repair shop in San Antonio!…read more I requested a quote early on a Tuesday morning for battery install service. I had purchased a replacement battery, but needed install assistance since the battery sits behind my driver side wheel. The owner, Kareem, responded *immediately* with shop location, hours, and the number to reach the shop manager, Jacob, to discuss specifics. Very friendly and engaging interaction with the owner. I gave Jacob a call, and he gave me a very reasonable quote and best time to come in for service. He even gave me knowledgeable recommendations for the best battery to buy for my vehicle, and he was *on-point* because it was the same brand I bought after researching with glowing reviews (Interstate). When I arrived, Jacob not only greeted me kindly but offered water and the TV remote while I waited for my battery to be switched out. I saw a sparkling clean restroom for customers, as well. I was in and out in 30 minutes or less. From the owner to the manager to the pricing to the excellent service (I believe Connor worked on my vehicle) - they have truly earned my business!

He was very nice and responsive, and he went over everything with me about pricing and services. I…read moredidn't end up using them, but they were highly professional.

Rafael has worked on my cars for years and not only is very knowledgeable but he is trustworthy and…read morehonest which is hard to find. I used to always be scared to go to the mechanics because I thought they would just try and get me to spend more $$ but Rafael is not that way. He gives you options and really helps you understand your car. I am so glad to have him as a mechanic! Thanks Rafael.

Rafael is a extremely experienced professional. He has worked on many cars for me over long-term…read moreperiod of time. He has a standing offer to come work at my business anytime.

Not the cheapest but done the right way ! Very thorough and…read morerepairs that are not shortcutted. They are good Christian people.

One of the most honest, hardworking mechanic in San Antonio. I have been taking my vehicles to him…read morefor several years and always pleased with the work. Fair pricing, and speedy delivery. He is getting so busy you might want to call ahead. I have recommended him to several older ladies and he always treats them right, even better than me.

My pickup wouldn't start. I know my way around an engine, so I diagnosed the problem as best I…read morecould from home in 100F weather and came to the conclusion that my fuel pump had likely gone bad. Not a repair I can do from home on this truck so it was off to Yelp Projects to get a quote for service on a worst-case scenario repair. Mark from Mendo Motorz contacted me back and did just that. I spoke with him on the phone and we went over what I tried and what it might be, and I was satisfied enough to have my vehicle towed in that afternoon. Knowing that my business depends on my vehicle running, they verified my suspicions before closing and Mark let me know that it would take a couple hours to fix come morning. Sure enough, it was ready before noon the next day, and considering a fuel pump replacement on my F150 requires dropping the fuel tank to do, it was a very quick turn around! The quality of the work was superb and communication was excellent the whole way through. The price for parts and labor was also well below some of the other quotes I was given which was only icing the cake! There is a 12 month 12,000 mile warranty on parts and labor, but I'm sure it won't be an issue. Top notch garage. I would recommend them to anybody.

Quick to answer my query and to give quote for business needed on a break job. Very easy to speak…read morewith and I appreciate their time and value! They were willing and ready that day to accept my vehicle for repair that day. I really recommend them and their years of service. Thank you!

Brought my truck in for warranty on a whining sound, they took about 2 weeks to get to my vehicle…read moreand they misdiagnosed my alternator as the culprit. They changed it out and it was still making the sound and instead of fixing it they told me the truck was ready for pickup. Then my truck wouldn't even start in their parking lot when I picked it up. The kicker? they charged my warranty $1,431 and they didn't even fix it. So I did what I should have done in the first place and diagnosed it myself. Ended up being a $20 idler pulley. I couldn't imagine what they'd charge if I didn't have warranty. They are not knowledgeable and there customer service is terrible.

Only giving two stars and not one because Joe the manager gave me a refund after this clown fest…read more My vehicle has rust. I went in there to get my charcoal canister replaced, and the bolt snapped, which isn't their fault what is their fault is that they said that they were going to drill out the bolts and tap in new ones which they did not do they just straight up lied to me. They took some zip ties and zip tied the charcoal canister into place instead of doing the job properly. If you have any out of the norm situation, these guys cannot handle it do not take it here they will make the situation worse. P.s don't reach out I'm not taking this review down!

I needed my brakes done and after reading reviews on several places decided to try Sparks. I gave…read morethem a call to inquire if I needed an appointment and was told I didn't and to bring it in by a certain time and was given their closing time to ensure I was there in time to have the work done. I was able to take my car in that afternoon and it was taken in right away. They showed me what my brakes currently looked like and made a recommendation for service. Once I agreed they called to get parts and began working on my vehicle. The staff was friendly and efficient. The price was fair for the work I needed done. I would say it was comparable to other places. The difference here was the friendliness of the staff, the offer to show me why I needed the work done that they said I needed, and the time it took them to get me in and out. I went to get food at a nearby restaurant while I waited and they even brought me my car keys into the restaurant when servicing was done!

I got quotes from various places with this place being the most reasonable. Great customer service…read more It was refreshing for Joe to have a stance that he did not like when places sell you things you don't need for your car. With that comment, I'll be coming back because he seems trustworthy and I wasn't sold anything else. There's also good warranty on their services.

They helped me to diagnose a "phantom " issue. They are very professional to deal with. I would…read moredefinitely recommend them.

I have found my forever automotive shop in San Antonio! I sent a Yelp request and had an…read moreappointment set up within hours. Mike was friendly and kept me informed throughout the repairs. They were very reasonably priced for the work they did to my Durango. Thank you Thrash for restoring my faith that there is still a good honest mechanic shop available!

am writing this review because I am deeply concerned about this shops management approach to how…read morethey handle their business and the mistreatment of their own employees. My husband, a former employee, was let go for trying to hold the management accountable for their mistakes that they blamed him for daily! I've heard numerous accounts when the management deflected their own shortcomings and frustration out onto their own employees, and undervaluing their contributions. Stealing their customers money by not doing the work they payed for and hide it behind a warranty if it was fixed properly the first time they wouldn't have to hang on tight to the only thing that they do have is their warranty! Their warranty is more like a guarantee, Guarantee your car will not leave their shop the same way it came in, and a guaranteed to see your car over and over again! But it's under "warranty" and their guarantee to see you again! It's time for a change in leadership and the way they treat their employees and customers and change in a way that can "guarantee" the management to foster the culture and put on a pair ()() and have "accountability" and have respect and better communication between employees customers, and the management. Until then there's no hope for this business thrive... and stop hustling people out of their own hard working money!

NOT A GREAT EXPERIENCE!…read more Took my car there to get it repaired and instead of taking 2 days as promised to get it fixed it took 5 days. To make matters worse, not only was the "out the door price" quoted over the phone higher, it ended up being 4 percent increase due to paying via a credit card that was not disclosed to me until I went to pay the bill. Who walks around with $500 in their wallet? Lastly, I strongly recommend that as a general rule (and not pertaining to access transmission in any way shape or form) that all personal items be removed from your vehicle when leaving your vehicle at an automotive repair shop. Its a good practice that I have found to be a proactive way to prevent a disappointing experience,

We brought our 2018 Nissan Rogue here For the AC.They were able to help us use our extended…read morewarranty to get it taken care of.

The dealer looked at my 'check engine light' in my 10 year old car and prescribed a $1500…read morereplacement of the throttle actuator. I'm aware of dealer service pricing, so I asked AI for service shops with reputations for honesty and integrity, and this place was one of the recommended shops. I made an appointment, which was very easy and quick, and Carlos took it in. He recommended reprogramming it, not replacing, got the problem corrected for about $800. Everything is now running smoothly. In addition he pointed out an issue with my battery connection, and I was able to take my car back to the quick oil change place I use and get them to fix it for free. Communication was very good with ASE throughout, they were very friendly and helpful, and I am very happy with the experience. Would definitely use them again!