Horrible service. Don't recommend coming here for anything. Horrible quality and rude employees.read more

Susan was very professional and helped me unload some gold and the price was right. They are very…read moregood and k own their business well. Great experience from start to finish. Have returned a second time and $$$$ made my day!

Unique shop, full of Rocks, Stones and surprises. If you're a Rockhound, you'll be in heaven! Need…read morea gift? Lots of beautiful items.

terrible customer service. there are two women who work here in their 20's and are very rude and…read moreact like your a nuisance for wanting to see stones behind the counter. The prices here are also terrible and you will do much better at any other gem shop in Seattle. don't waste your time with this place. it's a total scam!!

The most friendly staff. Two of the ladies always remember me. I have purchased a couple of pieces…read moreand had the altered. The work is alway done so well. Reasonable wait times for service work. The payment plans they offer with no finance charges for 6-12 months is always helpful on getting your item at the rate advertised. No one likes paying finance fees. I love my pieces and will consider them with futre idea of pieces. Necklace made and the reminder pieces made into a bracelet and one a anklet.

Quoted me $183 to repair my gold rope chain, giving me a narrative of a whole bunch of crap about…read morehaving to buy a new "specialized" clasp, when all I HONESTLY needed was a small ring and a solder! Luckily, I found Federal Way Custom Jewelers, who repaired the chain for $49.00!

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

Are pawn shops okay? I mean they should have lowballed you pretty much, but I guess that's…read moreeverywhere you go. I took a 10k bracelet in there and the guy told me it was fake gold, but I took it to the custom jewelers and had it appraised and they offered me $680 for it, cuz it tells you if they know.

Went in to sell 1.5 sets of diamond earrings previously bought from Kay Jewelers ( lost one of…read morethem), they took them behind a wall where we could barely see them. After a few minutes they returned and offered $90 total because they said they won't take any silver jewelry , but the singular earring was white gold so they would take that one. We declined and left, once we got back in the car, we noticed the white gold earring was gone. We came back and asked for it back, when an older lady's face turned red and started accusing us of trying to pull something and kicked us out of the store. We called the cops and they couldn't do anything about it since we left the parking lot. Never go here, they will steal any of your EXPENSIVE jewelry.

When you do research and have a good idea what you have and take it down. It would be nice to get…read morean explanation of what they are offering you. Maybe explain the current rates and what % you are offering. Not make sharp comments and try to make you feel dumb because you don't know there terminology. Jewelry I wouldn't bother. He literally took a 3-5k ring through it on the scale and said 200-250. Without looking at it closely. Not the first time from what I read. Gave me some spiel about how jewelry is not a good investment., saying you don't resell the rings, but you got cases of rings for reselling. I didn't even get into the real stuff I wanted to sell cause I had a bad taste in my mouth. Left with a little bit of cash and a few less items. Ps after they read the review they decided to text me to come get my stuff and bring the cash back if I'm so unhappy. This was my honest experience with them. So who texts customers after they leave? Really Who does that?

Great shop with lots of selection! Great service with very fair prices whether you are buying or…read moreselling.