I recently had a car shipped through your service. My experience with your service was great, particularly because of your dispatcher, Jacob Bernstein. This was, quite possibly, the best customer service I have ever received. He was prompt, courteous, professional, cheerful and very organized. Great communication skills. This young man is an asset to your business! read more

These guys got it DONE! Needed to transport a crashed vehicle from NorCAL to SoCAL and it was done within a day. The pricing on my quote was awesome and Joe from Freedom Auto Transport was very professional and a pleasure to work with. I will definitely use them again . read more

I booked a tow behind trailer transport with these guys through uship. They did not care. Daily emails and calls make no difference. The delivery date came and went and their response was the same everyday - we're sorry there is no movement in the area. I cancelled them and picked someone else and it was delivered in days. They (freedom) blew me off for two weeks and also blew me off daily for another two weeks. My opinion they could care less read more

They promised me that my car will be picked in 2 day but already been two weeks. They never respond to my call. If i call from different number they will say that they call me be back by end of the day. My car has not been moved even after 3 week after my move. read more

Super responsive on the phone, email. Shipment was prompt and car was delivered in perfect condition. Highly recommended.

Spoke with Michael in dispatch to help with a transport of my customers car from their residence in Enterprise, Alabama to the port in Jacksonville, Florida. The rate wasn't the cheapest. Michael explained the drive would have all the right things in order to deliver to the port with no problems. The care was picked up and delivered on the dates I was told. Some times it's better to pay for the right service. Thanks Michael and Freedom Auto Transport for the great service provide to me and my customer. read more

The car made it to its final destination safe and sound a whole day earlier than expected.

As good as it gets! Luckily for me, we work in the same plaza. These guys are awesome, always super nice to me and my wife. I needed to get my mother in law's vehicle from my sister in law that lives in Maryland. I let Freedom know when we needed it done and they delivered! The driver Steve was very nice and accommodating to my 75 year old mother in law. He even waited for the cab to come to take her to the airport. Very very happy. Would recommended them to anyone who needs to get there vehicle shipped. read more

Very honest and professional company. Everything from the first call to them to the car delivery was a great experience. Will use them for all my transporting needs read more

First company I booked with fell flat to transport my vehicle from NY To Cali. These guys really came through and got the job done for me last minute. Throughout the whole process it was super easy for me to keep in contact with them and request updates. Definitely would use again & recommend, Thank you Freedom! read more

Went with another broker first who promised pickup twice this week to no avail. Called Freedom. Joey saw our car on the board. He worked diligently, and successfully found a closed carrier for the trip to Florida within one day. Car on its way! Extremely happy with Joey for stepping up at a difficult time for us. Thank you read more

A terrible company. They were not able to organize my transport and they already have prepayment. I had to organize a new transport. I'm still trying to get my money off but Freedom Auto Transport does not respond to my calls or emails. Do not work with this company otherwise you will be dissatisfied. read more

Three weeks later two cancellations of drivers , and my car still not picked up. Awful expereince, if i were you I wouldn't AT all book with them, youll be sorry read more

I am blown away with how amazing this company is. I had to move a 16ft truck from New Jersey to Florida and thought it was going to be a headache. When I received my quote I had some questions that they already had the answers to. My price was outstanding and the customer service was unbeatable! Every person I spoke with, including the transport driver, were extremely professional and kind. They have extensive knowledge on transporting and helped make this effortless for me. I will absolutely be using this company again! read more

This company gets the driver/truck and gets paid a portion of the total cost- not great communication and were several hours late to get car. Car delivered safely. Confusing about delivery time too. You get ? U pay for- process was not stress free. Second time- driver very rude read more

I would not recommend this company they promised me a pick up day and never showed. Freedom Auto Transport called and told me that there were no drivers that would book for the price that Freedom Auto Transport guaranteed to me. When Freedom Auto Transport finally did get a carrier they didn't give any notification on what time they would arrive the carrier just appeared and told me they were outside. The carrier Freedom Auto Transport sent out was a pick up truck with abandoned vehicles to transfer my vehicle. That was totally unacceptable and when I called to inform them they laughed on the phone at me and Freedom Auto Transport refused to send a better transporting carrier. I DID NOT let them take my vehicle and WOULD NOT if I were you! I dealt with Julian and Brian read more

I was referred to this company after a friend had used them to move his car to Chicago without any issues. More than likely the account holder (s)you speak to handles the shipping dates and dispatch of your car. They will also contract the shipment of your car to other companies if drivers are available in a specific area. Mine was sent to United Auto Transportation over in PA. If you plan to use or need your car immediately after it has been shipped your intended address, arrange drop-off date 3-7days before. All of the drivers tend to be busy, but extremely slow at the same time. I learned this the hard way. I give 3 stars because the account holder charged me $50 more without any explanation whatsoever and my dispatch was handled by three different people. Also my car wasn't shipped on time by the date that was on the contract. It was shipped 6 days later. I ended up spending $180 on alternative transportation while waiting for my car. I won't use these two companies again, but my car did arrive without any damages. read more

I booked with them, and they quoted good rate. But their response is very very poor. They don't call back. They went over 1 week beyond my shipping window, even then they don't seem to respond back... They came back with $200 expensive option than quoted which is ridiculous. Don't recommend them at all!! read more

Let me just say - I still don't have my vehicles. I have difficulties getting a hold of anyone and they basically just gave the phone number of the company they brokered it to. I had a hard date for pickup which was missed. I had to leave my cars, which were going to be towed. Finally, they were picked up and promised a delivery day the following day. No show and no call. Of course I couldnt get a hold of Freedom so I called the Russians they hired. They told me the cars were about an hot away - but the driver didn't want to work on the weekend, so maybe monday - infuriated, I demanded to know the address of where the vehicles were, and I'm coming to get them myself- I was hung up on. My wife called and was hung up on. Now I'm about to report the cars as stolen. Of course after several calls to Freedom, still no call back from them. Stay away. read more

It's pretty simple. They give you a quote, and the car will ship "within a few days" Then they never ship it. You can call every day, you can demand some sort of timeline, you can even INCREASE the bid that they agreed to, on their request; nothing will help. They sit on their asses while your car rusts in some godforsaken parking lot halfway across the country. Eventually I just gave up. read more

OK let's start by saying Freedom got the job done! They were honest and told me exactly what they could do from the beginning. I shipped my 05 GTI from Ft Lauderdale, FL to Irvine, CA it took 6 days from the day it was loaded, the driver was GREAT and made contact with me before pick up and before delivery. My experience with Jon and everyone that helped me at Freedom was top knotch. I would highly recommend them to anyone shipping a vehicle. read more

I'M not sure if I can give zero stars, but I'll try. My frustration lies with Jake the "lead" dispatcher or lack thereof. So my wife contacted the company and got a date to pickup my car from Seattle, Wa going to VA Beach, Va. The date was set for 7-9-18 as my family had plane tickets to fly that night because my movers were taking everything on this day also. That didn't happen, my family flew and we had to leave keys with the neighbor. Then no one really knew where the car was along the way. The car didn't arrive when said, the Jake blamed logistics. Really dude, I understand a little bit. After it didn't come for another day or two he blamed the other company because they shouldn't have given a date of delivery. Then after another day, he didn't know what to say except they been using that company for 4 yrs. Then he offered 10% back negotiated with the company. The driver tried to see if I wanted delivery at 1030pm last night. I said no, 8am. Driver calls me at 8:10am and says he's at home depot which is 5 min away and he will wait about 10-15 min because it is raining. HOLY CRAP. I can see why it took you forever, if you can't deliver a car 5 min away because it is raining. You are a truck delivery company, you don't deliver in the rain. I WOULD NOT RECOMMEND THIS COMPANY AT ALL. IT WAS SCREWED UP TO BEGIN WITH, THEN JAKE BLOWS SMOKE UP YOUR BUTT AND THE DRIVER WHO CAN'T SPEAK GOOD ENGLISH DOESN'T HAVE A DAMN CLUE. I'D LIKE A CALL FROM THE MANAGER. THEN THE GUY SHOWS UP, DOESN'T EVEN HAVE A PEN AND GOES WALKING DOWN THE ROAD. UNREAL, NO I CAN'T GIVE ZERO STARS. MAYBE IF THE MGR CALLS WITH GOOD NEWS LIKE A REFUND OF SOME SORT I'LL GIVE ANOTHER STAR OR 2. ALL AROUND JUST LEFT FEELING CRAPPY. read more

Will Not Pay For Damages caused by transporting my cars. Hired a subcontractor from Dayton ohio after i hired Freedom Auto thru UShip. Damaged my vehicle when loading and neither company will pay for it after MANY failed promises. Do NOt HIRE Freedom Auto Transport or American Safety Transport if you expect any kind of customer service or quality transport of your vehicles. BEWARE!!! read more

Awful! We contacted Jon 5 weeks in advance of our needed transport. He quoted us a price and advised us to pick a 5 day window for the vehicle to be picked up. As the dates approached we contacted him for an update and were assured he was working on it. On the first day of our "window" we had still not heard from him and called again. He continued to say he was working on it and began making excuses- fuel prices, etc. Day 2 of our window we elected to cancel and make other arrangements. Would never use them, nor refer them. read more

I am satisfied with the service that I was given, they made sure that my car was transported from Florida to New York on time. I did not have to call and ask for updates they sent me emails about the process of where my car was being delivered, my car was clean, the driver was very nice. I would use this company again if I had to have my car transported, they took the time to make sure that my car would be taken care of the way it should be. Paper work was easy with this company. read more

Called based off a Uship recomendation. Pretty appalled by my experience. From day one I was skeptical due to how unprofessional their agent was. Seemed like a friendly guy but was really lacking in people skills over the phone. He was entirely distracted, chewing, yelling on the phone to other people in the room mid conversation. I gave the benefit of the doubt regardless because I needed to get my car shipped period. We agreed on a price and was told three times I would get a phone call to confirm and never heard back. I had to call several times and would get a generic answer and more unprofessionalism. The whole thing seemed sketchy. During my final call to try and get any insight into the status or process (being a day out from what I was told would be my shipment date) and the agent got really hostile asking me what more do I want from him. I just wanted some answers or explanation to the process and why they never kept their word on if i would even have a pickup! He then ended up canceling on me because he didn't want to go in circles and he figured I wouldn't be happy no matter what he told me. He didn't tell me anything a customer paying to ship their car would want to know! Insensitive, rude, unprofessional. Please do not consider wasting your time you will be frustrated -even a patient person such as myself am in disbelief how bad this was. read more

DO NOT USE THESE PEOPLE!!! They are brokers that try to line up truckers and aren't very good at it. Scott is such a bad liar he even confuses himself with the lies he is telling. I pay a lot of attention to things, and these guys are bad news. Once I paid, communication stopped and I was on my own. For those looking to transport, there are many that don't charge till the property is delivered. Thanks!!! read more

Lots of promises - even the website states they use their own fleet of vehicles, promises a 48 hour pick up from acceptance of contract. The drivers are subcontracted and we are now on week two of waiting for our vehicles to be picked up. Luckily we gave them no money in advance. The driver did not even know who he was working for as it was contracted through two different companies leading back to FAT. I have spoken to the driver who has picked up ONE of our vehicles and he seems very nice. Hopefully the car will arrive safely with no damage. We are going to contract directly with the hauler for the next two vehicles and cut the middle man out. read more

TOTALLY RIP OFF! WANTED $3700 to move a micro car 800 miles. If you're using this company, you're paying too much. They are broker meaning they take your money and then find someone to deliver your item. STAY AWAY read more

Having wasted 2 weeks of my time with another broker the gentleman at Freedom Auto was able to get my car picked in 2 days in North Carolina and delivered to me in Florida the following day . Joe thank you very much for a very stress free and fast transport . I will be calling you for the return trip ....YOU DID A GREAT JOB read more

Trying to get a straight answer from this company is unbelievably difficult and the few times I did manage to get a straight answer they couldn't stick to it and they kept changing their answer. Never do business with this company. read more

I wish that I could give a negative or zero rating, but unfortunately this website does not allow for this. I waited around for 24 hours, starting from 7-8pm on Thursday, and they picked up my car at 8pm. Keep in mind, they had the rudest service, had no communication, and when I called to complain, they blamed my having to wait around on me, as if it were my fault that all this had occurred. This is the worst customer service experience that I have ever had. The person above me, ruth r. is completely right. If you want excuses and piss poor service, use this company. Otherwise, please do NOT, NOT, NOT use this service. Seriously. The reviewer above me is totally right on. They hassle you to get paid, but after that, they just drop off the face of the earth and don't give you a call at all. read more

Worst and fraud company. I booked with them using the uship portal which had good reviews, and they quoted good rate. But their response is very poor, guy called Anthony Pravata was the one I was in contact with. He never called me with details and I had to follow up every day to make sure that its all scheduled. Then on the day of the pick up he stopped picking my calls no response, and then I had no choice so I went to another company using the same uship portal that quoted a 125$ extra then freedom and I was ok and I told them about what I was going through and immediately I don't they pulled up my details using my phone no and informed that since I picked the lowest quote they are avoiding me. I was like whatever and said I just wanted to get my car shipped as I already moved to new city and without a car so had to go for a car rental. Then this guy from Freedom calls me back and says he was off and was sorry behaved as if he didn't know anything and he thought that the driver has contacted me for the pick up, and then when I informed him that no one called me and I had no response from the company, then he said let me find someone immediately and called me back, this is the first time he calling me and informed me that the driver is charging little extra and you know what that's exactly the same amount that the new company quoted me and I was like you all guys are interconnected and playing with customers and trying to charge the customers by delaying the schedule, as they know that we would have no other option other than accepting the new and higher quote. Don't recommend them at all!! Frauddddddddddd company with fraud reviews I have all the documentation through emails that I can show if someone questions my review. read more

Agree with other customers below.Bought a vehicle at an auction in VA and was told i should receive it by 6/26/15,before auction starts to charge storage.i was told on 6/25 and 6/26 that driver is at auction picking up vehicle.A couple occasions i got placed on hold for about 10 minutes.Vehicle wasnt picked up until Monday afternoon and i got charged storage for 3 days.Very unhappy.Been in automotive business for over 10 years and first time experinced auction storage on behalf of driver! read more

I would have left no stars if that was an option. I called Freedom Auto Transport to have them pick up a small car from Tennessee and deliver it to Ohio. The service representative by the name of Anthony seemed very helpful and guaranteed that they would have our car picked up by the next business day. I hadn't heard back from him verifying that the shipment had been picked up so I called again and he was unavailable. Finally talked to another customer service rep and they told me that it would be an additional $25-50 to guarantee pickup that day we approved that and again another day went by without a call back from them. Called today and had to use a different phone number just to get them to answer. They said that they still didn't have any drivers to get the car but then called back and said it would be an additional $100. When we decided not to accept that offer because of already losing money due to having to pay additional storage fees they put in multiple fake quote requests to central dispatch and now companies keep tying up our phone lines. I can't imagine being a company and doing business that way very unreliable and then wasting other peoples time as well with fake quotes. You do not want to use this company unless you aren't on any type of date restraints. read more

Very disappointed w/this company. Everything was all good up until the drivers pulled away w/my car on Friday March 9th. Was told by Freedom that my car would be in Richardson, TX by Sunday 3/11/18. Called the drivers on Sunday morning and they told me Monday 3/12/18. Waited all day Monday---no call/no show. Tuesday 3/13/18 I call Freedom and leave a message. No call back. Realize I have to now pay additional money to get around because my vehicle has not arrived. Wednesday 3/14/18 I speak to the driver and he says he will deliver the car by 6pm. 7pm the driver finally arrives. I get my car. Give the driver the balance. You think the story is over but NO. 5/2/18 I get a bill in the mail and the driver amassed $56 in tolls in Texas where MY plate was read by the tolls instead of the driver's truck plate. Call Freedom again and leave a message. 4 days and counting no call back. Their loss. I travel often and they would've made pretty good money off of me. I don't fool with people that don't do the right thing. Neither should anybody else deal with this company. read more

Would give zero stars if I could. Booked through U Ship. Accepted their bid. Promised to come Thursday or Friday. No calls , called them then it was Fri or Sat. Friday came and left called Saturday. Was told either late Saturday or def. early Sunday. dispatch said call driver. Driver had no voicemail. Finally got the driver Sunday night at 7. Said he dropped off the last car and would call me within a half hour to get directions. No one called and again tried calling driver back but he wouldn't pick up and couldn't leave vm. Finally called dispatch Monday morning and they asked what the problem was as they had it marked that my car had been picked up. Finally was told a driver would be at my home within a half hour. Driver shows up and I ask if I'm still on schedule to get my car Thursday. He says of course and takes my car. Today is Thursday. No one has called so I call company. Turns out driver has been delayed and car won't be here until Fri. company says policy is to let me know 24 hours in advance that my car will be delayed. I say no one called and I have been waiting all morning. If they had let me know about delay I could have arranged a rental. Freedom Transport apologized and says he doesn't know what happened and he is sorry but nothing they can do. STAY AWAY!!!! read more

This business failed to disclose charges and did not deliver on their service that was promised. On 9/2/16 I inquired about transporting my Vehicle from TN to NC and we discussed in detail the special needs of the vehicle because of its small size. They quoted me a price and on 9/2/16. On 9/6/16 I called back to set up a delivery. They stated it would take 1-3 days for a driver to be set up. On 9/7/16 "Julian" called me to set up the driver but increased the charge from what was quoted of $295 to a total of $325. I was told $125 of this charge goes to their company and $200 is due on delivery in cash to the driver. I reluctantly agreed to the higher cost despite my prior quote. They sent a driver and he refused to pick up the vehicle in an area that clearly had easy access. On 9/12/16 they dispatched a second driver to pick up the vehicle. Upon arrival he discovered that the vehicle needed a special trailer because of its size and he was not informed of this previously as he should have been. Again this was something Freedom Auto transport and I discussed in length. The driver was not informed properly and both drivers did not call me prior to trying to pick up the vehicle. Since I live in a different state than the vehicle is located, I needed to communicate via telephone. I had been in contact with Freedom Auto Transport a total of 6 days just trying to get a status on what was going on. During two of these many calls to follow up on the status, I asked if I would have to pay the $125 charge to their company if they were unable to deliver since they were having so much trouble completing their service. On both calls I was told it was not a problem. There was a significant lack of communication and I DID NOT sign any agreement that states I pay their company if they are unable to deliver their service. They charged me the $125 anyway even though they never ended up delivering my car! read more

The woman helping me was obviously dyslexic. It was concerning that she constantly would repeat my numerical information ( address, zip, card numbers...) with numbers flipped around. I thought she was joking around at first, because she did seem friendly and kind of a goofy personality.. After the first pickup date was passed by a week and a half I called, got excuses and a promise my car would be picked up by the end of the week. The week passed, the following tuesday I call them to inquire. The same lady looks up my information and says she has a carrier in that area now and she'd call me back in a half hour. An hour passes with no call, so I call them. No answer, I call again...and again, and on the 4th attempt a man answers, evidently the owner, who's personal cell phone their 888 number goes too after hours, and he was extremely rude to me about calling. When I stated that his employee said she'd call me back in a half hour, he interrupted me and said "well then she'll call you back." atfer which I finished my sentence with "that was over and hour ago" then he just hung up. I emailed them two different ways right away canceling my transport and I am making the trip myself to get the car. I HATE driving long distances and I HATE towing a trailer. But I'd rather deal with these things I hate than give this "business" any of my money. read more