They installed our solar in 2021 and just came out to upgrade our battery. Matthew was very professional and courteous. read more

Scandalous Unaccountable Liars Can't Trust These Fools. Stay Away! Their crew damaged my roof, made half-ass attempts to fill some holes, and didn't disclose anything to me. Just left my roof with holes draining rain into my attic. A roof inspection revealed their destructive work a couple months after their installation because we had a hail storm and I needed the roof inspected. All they have given me is the runaround and have even begun to lay the groundwork for denying it was their crew. read more

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Terrible! They came to our door and despite our "No Soliciting" sign proceeded to try and sell their services. The salesman was very rude, pushy, and refused to back off. They even tried to get us to show them our electric bill, which to me is an invasion of my privacy. Sorry, I don't do business with people who cannot read. read more

Update (June 2025): Since my original review, I escalated the issue to Freedom Solar's executive leadership team. Despite being fully informed of all details -- including photo evidence, roofer evaluations, and subcontractor conduct -- they chose to maintain their denial and push for a settlement that avoided true accountability. Their final offer was $950 toward repairs -- but only if I signed a legally binding confidentiality agreement requiring removal of all negative reviews, prohibiting future criticism (even by future owners of our home), and keeping the agreement itself secret. I declined. Freedom Solar continues to insist that the leak that appeared came from "condensation" inside the bathroom exhaust vent. This ignores the obvious path: water traveled down from improperly sealed roof shingles, along the outside of the metal tube, and into the ceiling below. Our roofer confirmed this was caused by the poor repair work left by Freedom Solar's subcontractors -- not internal condensation. We have since filed formal complaints with the Better Business Bureau and the Texas Attorney General's Consumer Protection Division. This is exactly the kind of evasive, anti-consumer behavior that Texas Senate Bill 1036 is designed to address. read more

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rountine checkup . beware of low price. replaced high voltage switch that could have been fixed on site. $39 part $427 installed. my fault. Jose is doing what he is told at the shop. Arrived on time. Don't get bargain service calls read more

Providing an update here. Colorado Tax came back to me on my tax rebate for the battery and required me to get a breakdown battery cost vs. the rest (initially only had a lump sum invoice). Freedom worked with me on this and I was able to finally get my tax rebate from CO after a few weeks. This was well after I had paid my final invoice so was very happy Freedom replied quickly and was helpful. Other than that, batteries and solar are working great! read more

Excellent at taking your money. Not so great at resolving issues. I've been told numerous lies, everything has been blamed for why something wasn't working (including me) and Trey speaks with such confidence, but everything he says is bogus. He directly contradicted himself and when called out he doubled down on his lies. He even blamed wi-fi for an issue clearly having zero idea how wi-fi works. You know that old stereotype where a mechanic upcharges woman because it's assumed they don't know much about cars. Trey is the mechanic. He talks over you on purpose in order to ignore having to resolve issues and it is ALWAYS someone else's fault. I had an error on my system for months and he said everything was working exactly like it was supposed to after 2 of their own electricians said it wasn't, Enphase said it wasn't and the phone APP that is designed to give errors when there is one said it wasn't. I've asked for my issue to be escalated. That's been ignored. I've directly emailed people from the executive team. That's been ignored. My next move is legal action. All because something isn't reporting properly!!! A stupid problem to have, yet, I still have it and they have no intention of resolving it. read more

John can and did a great inspection. But I didn't buy that day and the next day I asked that he contact me so I could get the work done. But he never returned my message. So I question how they would really work on regular service. read more

Run Away. Far, Far away. Mind bogglingly horrible customer service. Took several calls and emails to get an address for Tesla to send a replacement PowerWall. Took several calls and emails to get confirmation that they received it. Now they say I have to wait another 30-days to (hopefully) get an install date. Very frustrating to say the least. Look elsewhere. **Update. I see their marketing department is efficient and responds quickly to reviews. Hopefully they will read this update too. Freedom Solar: Really? I should contact customer service with any questions? You serious? Who do think I've been contacting? I only have one question, the same question I've been asking several times. WHEN CAN YOU COME OUT TO INSTALL THE REPLACEMENT POWERWALL? If you really cared about customer service, you would have contacted me instead of responding to my reviews. Still waiting...** **UPDATE #2. My review got some attention and I FINALLY got an install date. Not only did they not install the replacement PowerWall, now the other one isn't working! They said Tesla needs to fix it, they can do it remotely. I waited a week, and called Tesla. After 20mins of back and forth, they finally saw the ticket, but said they are waiting for someone to be onsite!! Called Freedom Solar again and after the usual BS of "I can't find your account", they said someone will call me back. Yeah right, If I had a dollar for every time they said that, then didn't, I could afford 3 new PowerWalls. So...after 3 months and HOURS of my time, not only is my broken PowerWall not fixed, but the other one is now offline too! **** read more

STEER CLEAR AT ALL COSTS! Cancelled our install after 2 months of back and forth for reasons that should have been picked up from the VERY beginning before the contract was signed. The location of the meter and electrical panel are in a challenging spot on our house that ultimately would require the meter to be moved, and I had asked on our very first day during the consultation BEFORE we signed anything if it would be a problem and their engineers and regional manager James confirmed it would meet code and wouldn't be an issue before we signed the contract. Two months later, and a new HVAC and roof later, we're told that they are canceling our project because they aren't willing to take on moving the meter and don't want to deal with the project anymore. I asked about us covering the cost to move the meter with a separate electrical company first, and they said that they would not work with us even if we did that. I cannot believe a company of this size could not have foreseen this issue or resolved it issue, especially since I pointed it out on day one. All in all, there was poor communication throughout their team from day one and they completely wasted our time. They have no empathy and are not willing to work through any hiccups along the way. So if you do decide to waste your money with Freedom Solar, be prepared with an absolutely perfect, up to date for the current year, electrical system or they will back out after months of dragging their feet. They were happy to cancel the contract and there is absolutely no recourse for them backing out. They wasted our time and cost us thousands in other upgrades at their recommendation and a hit to our credit for the loan that ultimately will go unused. I implore you, look elsewhere if you're trying to install solar and you'll be much happier. Don't give this company a cent of your money or a second of your time and you'll be much happier. read more

From start to finish, working with Freedom Solar Power has been a positive experience. All aspects of my project were by their employees, not contractors. All were respectful of me and my property. They worked with me and put my 'wishes' into the plan. Even after the project was complete, my salesman, Zach, has helped me pick an electric company and plan to buy back the electricity I send to the grid. The install was fast, 36 panels plus a battery installed in less than a day. I've had my system for over 30 days now and it's GREAT! Plus I know I have a high quality company to take care of me in the future, Freedom Solar Power, in Austin, TX. August 2025 read more

My air conditioner's compressor started making a racket on Saturday evening. After a search for someone open on a Saturday evening, I finally found Freedom HVAC. They were able to come that evening. Carlos was so very nice and was able to fix it, although he warned that it was a temporary fix. He explained everything he did and showed me the results of what he did. The freon was very low. For some reason, getting it to the level it needed to be stopped the racket. I really appreciate him coming and fixing it so that I could get through the weekend with a working air conditioner. Of course, due to it being a weekend day, and in the evening, it was a bit expensive. I was willing to pay it to have air conditioning, though! read more

Salesman was rude, wasted my time, and insinuated I was the one being rude by wasting their time despite them coming to my door and when told nicely that I wasn't interested continued trying to pitch their knock off solar product/service. read more

Edit: still haven't followed up at the two year mark, which they promise to, to ensure the production is as predicted. Great at selling...the personable sales guy has called me several times over the years, but despite asking for it I've never had someone speak to me about how it is (or isn't) producing power. Y'all do need to work on following up meaningfully. I'll change rating if someone can show that they've evaluated the system and followed up with more than a pleasant phone call. read more

great service and fast. my 20 year old HVAC unit went out on a summer day, they came right away and helped me consider a short term bandaid fixe or a long-term replacement. they helped me offset the costs by picking a model that is more energy efficient and will save me money on my electric bill. they were very polite, tidy, and responsive. thanks! read more

Just got solar from Freedom Solar. Process was smooth and easy. Delivered on time. Got my first bill and saved almost half from the previous bill.l and it wasnt even a full month with solar. And the app is great so i can see the solar being used. The salesman was Stephen Urias and he really helped make the whole process go well. read more

Freedom Solar Energy sold solar power to us living in Cedar Park, Texas, and approved by utility company PEC at Cedar Park and the City. After installation, PEC refused to recognize our home address, so we could not sell surplus electricity to the grid. The strange regulation in Texas hurt future consumers from using new technology! read more

Freedom Power - Tesla solar battery installed by Freedom Solar Energy and approved by PEC utility company, but could not recognized by PEC grid. - Solar Installation Near Me - Austin, Texas

My install is going to plan and im looking forward to years of free energy. This was a large 38KWh system that required a big team of people here to get it done quickly and with minimum fuss. read more

Freedom Power - 88 panels going up - Solar Installation Near Me - Austin, Texas

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Our home officially operating with solar in and distributed to home, battery and grid. Our inspector was impressed. He came out yesterday and found one part missing. Freedom Solar was out,along with the inspector first thing to make corrections. It was done in two hours. And the Tesla app was pumping out favorable data. We asked the inspector about other companies and their response time. Thumbs down to Alternative Solar , who has missed three inspection appointments with one customer who has been installed since May. Best in the eyes of the inspector on install and customer service: 1. Freedom Solar 2. Sun Power The quote,design,approval by HOA,electrical install and panel install was painless. Tesla is providing batteries for solar installations. We opted to have a battery. The entire solar system is managed/monitored through the Tesla app. Things to keep in mind, they warrant their own work. Long history in solar business. They manufacture their own panels. They service their panels, electrical system. No third party warranty,repair,servicing. Really good customer service. read more

Freedom Power - Power distribution today! - Solar Installation Near Me - Austin, Texas

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Did a lot of research and it came down to Freedom and one other company. In the end I felt like Freedom was the best in town. 2 years into owning our system and I can safely say I believe I was right! Thanks a bunch to Jason P and the rest of the team at Freedom solar. They made things incredibly easy from start to finish. read more

It took months to get our solar panels installed and then another few months to get it permitted, tested and finally operating. Finger pointing and MAJOR communication issues both with us and the City. Once they have your money, then you are stuck with them. Not a good experience..... read more

Freedom Solar is so easy to work with I hardly noticed they did the installation. They were always on time and did a professional job. I thought their prices were very reasonable too. read more

We went with Freedom Solar Power for the one stop benefit of service and installation, boy did we get suckered. We painted our house and have called multiple times requesting the service department to send us replacement stickers for our solar electrical boxes. We have been getting the run around for over a month with no response. I believe it is a disservice department. They say things are bigger in Texas, I believe it, they suck BIG time! read more

We recently had our roof replaced and decided it was the perfect time to add solar to our house. Our roofer had a company they recommended, so we spoke with them. The entire conversation and process was shady at best, so we began speaking with other companies including FSP. After researching and comparing companies online (local companies that advertise, Costco associated, and other national companies) we concluded that for the cost of adding solar FSP was the best option. This included overall price, company reputation and long term support/warranty. The entire process, from start to finish, with FSP was outstanding. Everyone we've interacted with were kind, helpful and knowledgeable. If you're looking to add solar, I highly recommend FSP. read more

A new way to get the customers or this is what they think about you. This rep sent a message on my number by mistake when he wanted to send it to another rep who I had a conversation regarding solar installation a few months back. Electric Corporation in my area was bringing in the policies that goes against installing solar, so I was waiting for a verdict on that. When I contacted them back, I got to know what you as a customer are for them. By the way I didn't get an email or a call from them at the time of the appointment yesterday confirming that 'I am a waste of time' for this Rep. Imagine how would they treat you after you commit to them for the next 25years of service and they have your money. Shameful! read more

Hello, I have to say I am disappointed in the communication process with Freedom Solar. I started the process and signed a contract back in November to go solar and the first couple of weeks communication was great but then after the New Year communication has been non-existent. I have no idea what is going on with my project and when the Installation will take place. I am at the point where I now want to inquire about canceling my project and going with another company. If anyone from Freedom Solar monitors Yelp please call or email me. All of my information should be on file. Update: I called Freedom Solar's customer service line and was told I should receive a phone call either Thursday 2 March or the day after. No one ever called. I wrote an email to the customer service address and waiting on a response with a name and email for someone within the company leadership. read more

I've had Freedom Solar installed for 7 years. The sales and installation went off without a hitch. Freedom quickly took my $21,000. I'm retired and disabled so I can't go climbing around on my roof. You never really know how good a company is until you need service/support. My panels stopped generating power a few weeks ago. I didn't realize it until I got my power bill showing that no electricity had been generated. I went to Freedoms' website and the 'may I help you' chat popped up. When discovered I wasn't a new customer, I was quickly directed to the support website where I filed a report and filled out their form requesting to know why I contacted them. The form had a few non-helpful questions, but no (system not working) option from the drop-down menu. Nothing pertained to my situation. Also, there was no timetable for how long a response would take to get back to me (10 days and still no contact from Freedom). I wasn't sure if my web form was actually submitted or if their support was so overwhelmed with problems, they hadn't had the time to pick up a phone. A couple of days later, I called the "support" phone number and tried all 4 options. After a couple of minutes on each option, the phone call was disconnected from their end. I tried calling their sales department and the call was answered on the first ring. It's not like I live in the middle of nowhere; I live 4 miles away from the Freedom office in Austin. It's painfully obvious that Freedom Solar doesn't care about their after-the-sale customers or their equipment problems. Buyer Beware! In 2018, poor customer service cost businesses more than $75 billion a year. When will the 0 stars review score be available? read more

Friendly and knowledgeable. Explained everything( discounts, money back on income tax, etc) we even decided to get two batteries a couple days after install and they were on top of it fast. Great company! Highly recommend. read more

Very disappointed with the service department, spoke with multiple members who ignore my questions and never follow up. wishing I had bought from a different company if I had known how hard it would be to get help after the sale. Giving 2 stars because I had a positive initial sales experience. Multiple calls and emails ignored over a 3 month period, I am having to postpone renovations to my house because Freedom solar didn't come through with a basic quote to schedule maintenance work. read more

We have been customers of Freedom solar since installation of our solar power system in 2022. I am not sure how their prices compare to the other solar companies, and may be higher, but the service and quality of the equipment are outstanding. It is important note that we did not use their payment plan, instead paying cash. It got us a substantial discount. We were only able to do this because we're retired and could pull the cost from a retirement account. Having looked at the payment plans offered by most solar companies, I don't think we would have gone with any of them. It seems that you break even, or save a modest amount at best on the payment plans. Owning our system outright means we immediately paid a lot less for electricity. So, if you can pull together the full cost, or only take out a modest loan go for it. Otherwise, put your money away and save for retirement. read more

Freedom Solar has gone dramatically downhill during the past 9 years. Avoid them if at all possible. When I got a solar system from them in Nov. 2016, they were good to work with. But by the time I had them install 2 powerwalls & an EV charger in May 2022, they'd turned into an impenetrable bureaucracy resembling the IRS. Most recently, I discovered that one of the breakers for the powerwalls had failed because of their faulty wiring, yet their Service Coordinator, Brittany Hodge, wanted $471 to repair their own bad work under a 10-year warranty, even though the part costs $20 & the wiring could be fixed in 2 minutes. When I emailed her asking about that, she didn't reply. Luckily I'm moving the powerwalls with me to Colorado next week, so I don't need their bad breaker & certainly won't be paying them $471. Up there I'm dealing with a small firm that's giving me a lot of personal attention. Also, I learned that a few weeks ago they laid off the excellent salesman I'd enjoyed working with, even though he was just a few years from retirement. Freedom Solar is now a huge, inefficient, greedy, heartless company. The name "Freedom" is just the opposite of what they've become. BTW I've read their replies to negative Google reviews, & they're "form letters," all saying something like this: "I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. We are escalating your account to our customer care team, and they will be reaching out soon to help. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, and we hope to earn back your trust." Forget it: You've lost my trust & won't get it back! (For some reason Yelp misidentifies me as being in San Francisco, but I'm actually in Austin, Texas, that is until next week!) read more

1. Quick to get you signed up 2. don't communicate. 3. Are not clear about scope of work 4. you have to hold them accountable 5. you have to pester them over and over to get any sort of results 6. Make excuses for shortcomings and delays 7. aren't prepared when they come onsite 8. Don't finish work My recommendation, be as far away from this company as possible. Go through a different company. They've screwed up so much, my issues have been escalated all the way to the CEO, and I still don't have permission to operate 9 months into what I was told would be about a 4 month deal. They even have the audacity to contact me for my satisfaction with them and the whole experience, which is not complete. They don't even communicate within their own organization. It's pathetic and extremely frustrating. I was even told I wouldn't need to make any payments until 2024, which is great if it had been completed before then. They haven't even told me the loan company I'll be paying back, so I'm just waiting for the collections agency to give me a call and a letter for payments I haven't made for the product I haven't even used yet at whatever interest rate the loan is at. Stay away. The positive reviews are probably bots and or employees of the company. I implore you to steer clear of Prison Sentence Solar. zero stars. I wish I could put negative. read more

UPDATE: Kaylee M contacted me. We had a good discussion and she is working on doing what she can to help me. I appreciate it. read more

My panels got nailed from large hail, freedom solar emailed me saying they could provide a discounted estimate for repairs. I had previously used Freedom and enjoyed that experience, but this time I feel like I got scammed. I paid the $200 estimate cost, received an estimate, then tried to schedule a repair with them based on that estimate several times, and never heard back again. They took my money and then didn't give a crap. Just an awful experience, go somewhere else. read more

Not at all happy... When we were going through the sales process, I asked Alex directly how much it would cost (roughly) to uninstall and reinstall the panels if we needed roof repairs. He said it would be about $2,000, more or less. This is about August 2020, no THAT long ago. Well, we need our roof repaired. They want $5,700!!! I am absolutely livid! read more

If you don't service eastern Pinal County, you should let your sales and marketing teas know there is a person out here representing your company. He is very specific about using the Freedom Solar. I think you should confirm the service area. read more

Updated - 12/19/2023 After the customer service contacted me (post social media reviews), the panel re-install job finally got done - the job execution itself was done well. So I have increased my review rating (from 1 to 3) to reflect the overall experience. read more

While the installation of my solar panels went well, I'm not having significant problems with warranty service on my panels. I had 1 panel faiil and the end of July. I expected SunPower (the panel manufacturer) to notify me since they have the monitoring data to know it failed. But apparently they don't bother to have that set up. When I checked the panel performance on their app and saw the failed panel I reported it to both SunPower and Freesom Solar Power on Sept 1st. It's now Sept 26th and I still don't have a service appointment. The communication from Freedom Solar has been very poor. It seems like Freedom Solar has a monopoly in Austin on warranty service of SunPower panels, otherwise I would be looking for someone else to service my system. read more

Had an amazing experience with Jason Pfeffer in the design and installation of the solar system with Powerwalls. Had good support after installation as well. Very professional and courteous team at Freedom Solar. Tech support has been amazing. Highly Recommended. read more

I am currently dealing with Freedom Solar. I contracted with them more that a month ago. Simple 8KW SunPower Solar install. Last week I finally get notified that the install would be on Friday July 23rd and we were all set. I get contacted on Wednesday that they couldn't make the scheduled appointment and they would reschedule for Saturday. Ok, but strike one. Saturday comes and they bolt on the panels. The install crew states the electrician would be there later the same day. The sales person Chris Smith arrives at my house at noon on Saturday, after the crew left. I have him on video with audio standing in front of my Nest Cam stating the electrician would be here the same day or Monday the latest. Saturday passes and no electrician. Just exposed wires hanging off the side of my house and un connected solar panels on my roof. Strike two Monday comes and goes but no electrician that was promised. I contact the company and they responded that now it wont be completed until August 4th. After being promised that it would be done by Monday 7/26. Strike three. This company is proving to give promises that they can not deliver on. Next step will be the Dept of Consumer Affairs. You can not make promises on video and then not deliver. Unreliable and untrustable so far. read more