The manager was very rude to me and not respectful in any way. I bought two cars from the and will NEVER BUY ANOTHER! Go some where else, you will be safer! read more

We have been shopping for a used Lexus for almost 3 weeks after my car was totalled in an accident. Not an expense we planned on at this time. We immersed ourselves as if it were a full time job, looking online and visiting dealerships in person. We learned a great deal about cars and people. We researched each possible vehicle for any information available along with price comparisons. All in all we did our homework!! I cannot say enough good things about our salesman, Eric. We travelled from Sacramento to Santa Rosa to look at a Lexus. He was friendly, respectful, very informative, and candid without being pushy. The test drive was actually long enough to get a true feel for the car and to check out the amenities. We choose this car not only because of its condition but because we felt the dealership would only deal with cars that passed their expectations of quality. I dreaded the thought of price haggling. It has been more than 20 years since we had a purchased a car. Wow!!!! I was shocked that it only took about 10 minutes of conversation and we were presented with a fair and honest price!!! That was not the end of the experience. Eric went out of his way to explain each aspect of the car's many functions as well as setting each one to my preference. He made certain the smart key had a fresh battery, the gas tank was full, the GPS set for "home", and the radio preset to a station I'd like for the trip home. He even called the next day to say thank you for our business and to feel free to call him with any questions about the car!!!! That is "service"!!!!! You won't be disappointed to buy a car from Friedman's Lexus and ask for Eric's assistance!!!!!!! read more

We just experienced our second purchase experience at Freeman Lexus. Both times their staff (especially Leland Bliss) has been helpful, low-pressure and pleasant to work with. We traded in our 2012 CT 200h for a Certified, Pre Owned RX450h. We used Freeman for the two initial services on the CT with good results. Our only complaint would be that we were sold a "paint protectant" package that turns out to be basically expensive car wax. I can't really fault them for this as they ARE (at the end of the day) salesmen, who need to make a buck like the rest of us. read more

We purchased our first RX here and our eperience was as good as you would expect from a dealership. Once he knew the sale was done, his attitude completely changed. He went from being extremely helpful to short and ready to move on. Pretty disappointing. Also, the warranty department was a joke. He tried telling us how great the deal was. So I called a Sacramento dealership to check pricing. I called, on speaker phone, in front of the finance guy. The Sacramentos pricing was exactly the same. "So I'm not getting a great deal, I'm just the standard price." No response. read more

I was pleasantly surprised when dropping off my car on a cold morning.The loaner vehicle was warmed up so the car was warm and preheated. Looked like all employees and guest were wearing masks so I felt comfortable during this pandemic . It was nice I was able to pay online. When I picked up my car the service manager personally pulled up my car and was very kind. read more

My old Lexus broke down on my way through Santa Rosa. A special thank you to Calli Delucchi for getting the repair done before closing on a Saturday. read more

Paul Goodwin is amazing. He is super knowledgeable, honest, and he cares about his customers. Paul is the best!

My wife and I went and bought a Lexus RX 450h a couple years ago. I told the sales person that the vehicle was for my wife to drive and commute. So I was wary when the salesperson asked for my email and cell phone. Then sure enough they registered the vehicle in my name ONLY. And now I get emailed and called and texted like I bought a car from Lexus all the service department communications also. I have told them to stop emailing and texting me as the car is not mine but for some reason no matter how many times I have said they can't seem to understand this simple fact and they still are emailing me. Why can't businesses understand that married people are not the same person. Don't let your salesperson enter your Buyer1 and Buyer2 information backwards. I didn't even want to be a buyer listed it is my Wife's car. My wife jokes that her car is in my name and my car is in her name (since I got her old car) but really it's not a laughing matter. IMO Freeman Lexus made a big and disrespectful mistake that they're both ignorant of and not able to fix. read more

Great dealership on all fronts: service, repair & sales. Have used them for awhile to service my vehicle--*always* engaging, courteous and efficient. A service department beyond compare. Recently purchased a new vehicle and worked with Mitch Lader--couldn't be happier. Extremely knowledgeable about the Lexus line, especially the technology in the vehicle. Direct & easy to talk to; quickly arrived at a great deal and drove off that afternoon. Exceptional team working there. Loyal and ongoing customer for almost 10 years. read more

Purchased a Lexus IS250 from Mitch and it was a fantastic experience. Had to wait a bit for the accounting department but it was an extremely busy weekend. The process was easy, quick and at no point did we feel pressured. Mitch was super helpful, knowledgeable and friendly. Walked away very happy customers and we'll definitely be coming back here for our next big purchase. read more

I bought a non-Lexus car here and had an amazing low pressure experience and would HIGHLY recommend Freeman Lexus to anybody looking for any type of vehicle. read more

I give Freeman Lexus 5 stars because of my salesman, Mark Brill. He was so useful and made buying my first car so easy and stress free. He was so patient while I picked the exact car I wanted and made my "first time car buyer" experiance, one to remember! He was so nice and made me feel completely comfortable asking all the questions I wanted. Thank you Mark! read more

I bought a car last Year and the Salesman was fine. Nothing extra special. I did however go to the parts dept and they were outstanding and helped me the few times I was in get what I need, really friendly. Service dept as well was very accommodating and friendly during my first service. I have a recall so let's see if they are just as awesome read more

I came to Freeman Lexus due to a recall from Lexus. Don't get me wrong, I really enjoy driving my 11 year-old GS350 and I am not ready to give it up or get rid of it because of some recalls. Anyway, I brought my car in for the service recall and I decided to bundle it up with a quick oil change. Normal stuff; I get my rental and they call me when my car is ready. As I returned to pay, the cashier gave me the total... I asked why the oil change is $90 and she said that there was a tire rotation charge. I told her that Ryan, the service advisor had asked me if I wanted a tire rotation and I answered with... let's rewind things... Before I dropped my car off to get worked on, Ryan asked me if I wanted the tires rotated, I answered with, "I just bought a set of 4 tires a couple thousand miles ago (literally 2,000 miles) and I don't think that it's needed, but I guess it wouldn't hurt". Then I answered with "sure". The cashier listened attentively as I told her that I wasn't aware of the $25 charge. She kindly told me that she couldn't do much on a refund because Ryan (service advisor) was on his lunch. I then decided to tell her that I'll simply wait for him to finish up. She didn't hesitate and told me to hold on while she physically went to grab him. Within 30 seconds, Ryan walked into the building with his black and red lunch bag and drink container and I greeted him with, "how was lunch?" No response. (I think that must've annoyed him, but in all honestly, I was being genuine). He stormed to the cashier from his service office and whipped out his wallet. (I understood what was about to occur) so I stopped him before he pulled his card out and I asked him, "why is there a charge?" Simple calm question should be given a simple calm answer. Ryan then expressed his frustration and told me that I had agreed to a tire rotation (which from the get-go, I thought was complimentary) and that the "Service Technician had to get paid". I listened to him and I tried to explain that I thought that this particular service was free because I've had my share of dealership services that don't charge extra for it. Here lies the problem. $25 is money, but disrespect is unacceptable. Ryan whipped out his credit union debit card and TOSSED it at the cashier like a frisbee (open handed and all) and then he charged angrily back to his office. I was millimeters from responding, "I'll pay it, but so this doesn't occur again; let your customer know beforehand". Within that split second of tantrum, I opted to let things go and realized that Ryan could have handled things better. I apologized to the cashier. Paid for my cars' service. Asked for my keys, the cashier then told me that they are inside my car and I walked outside; avoiding Ryan's office because some people need space to cool down and I didn't want to give him a lecture about Customer Service. In other words: 1."car repaired as scheduled" 2."hopefully car detailers can better their habits to not take customer belongings or a simple reminder to put them back in the owner's car and to not leave dirty rags on the seats". 3. You can do better Freeman, you can do better. See Marin or Concord read more

Overall summary (if you don't want to read the detailed review): amazing experience, and I highly recommend My 11-year old car (which got me through undergrad and my doctorate program) started having more and more problems, and it finally hit the tipping point where it made sense to get a new vehicle, rather than continue to put money into something that wasn't going to last much longer, anyway. I have never bought a car by myself, and as a woman shopping alone, I was incredibly nervous about what the experience was going to be like. I visited almost every dealership along Corby Avenue, spoke with a bunch of different sales people, and test drove a lot of cars. I absolutely fell in the love with the Lexus NX300. But even if I hadn't loved the car so much, I would have kept looking at Freeman and found something I liked just to keep working with Bill Corcoran. He made the entire shopping and buying experience so much fun and completely stress-free. I never felt pushed into making a particular decision, and he took the time to answer all of my questions. I appreciated that he got to know me and my lifestyle and was able to speak to how certain features might or might not be good fits for me. Manager Robert Trompeter was incredibly friendly and helpful, and I feel like the newest member of a family. Thank you, all, and I'll see you for my first service soon! read more

Mark Brill will help you find what you really want and also give you other recommendations without being pushy. Very professional and caring. I was very specific on what kind of car I really want and on what price point I'd like to stay at. Mark is the guy you would want to see and buy your car. He promised to get me the car that I'll be happy with and yes he delivered! I really like the follow ups even after my purchase. Lars the finance manager is also nice. He was very thorough with everything. I also got a follow up after purchase from him. I'm telling everyone to go see Freeman Lexus. Thank you guys :) read more

Thanks To Mitch Lader and the friendly crew at Lexus I walked out confident I made the best choice. From the beginning Mitch was friendly, knowledgeable and AUTHENTIC! He cared about what I wanted and who I was. His goal was my goal. Mitch was an AWSOME representative for Lexus and aimed to go above and beyond. I was extremely happy with the deal Mitch & the Lexus team offered me. Not to mention I'm on cloud9 with my NEW 2017 Lexus IS 200T F SPORT woop woop! Thanks Guys! Seriously loving this car! Incredible features, comfortable, stylish, SAFE, reliable and close to home so I can come by for my maintenance and services. You guys were all so helpful. My entire family has Lexus Cars and we couldn't be happier. If you are going to buy a used or new car I recommend going to see Mitch Lader! read more

Freeman Lexus service is absolutely 5 star. Thanks Capp! Had 30,000 mile service on my 2016 ES 350. The service was thorough, efficient and very well done. They gave me a Lexus SUV loaner that was a very good drive. The Freeman Service Department is exceptional. If the Freeman salesman had been half as good as the service department, I would have purchased my car there instead of in Marin. read more

Had to stop here for a repair. The rep was somewhat snooty, and the repair took long and was quite expensive. Advantage: they have a nice large TV, cookies, coffee, and bottled water. read more

I did not buy a vehicle here, but i stopped by to check on something and they were very happy and available to help.

The good people at Freeman Lexus saved us! We live in Los Angeles and during a long road trip, our car started leaking oil like crazy. We were in the area, so we got our vehicle to Freeman Lexus. Paul Goodwin at the service department kindly made time for us and helped us get back on the road by the next day. In addition, everyone we encountered was super accommodating and helpful, including the cashiers. So glad we were close to this place when our car needed work! read more

I went to Freeman Lexus for the first time this week. I was assigned to Service Advisor, Paul Goodwin. I am so grateful that he was my advisor. He looked up my service record in the Lexus system to familiarize himself with my vehicle and then discussed what service I needed. He was very pleasant to deal with. He texted me when the car was ready. The time he estimated for the service was spot on and they washed the car and off I went. He followed up with a text a few days later to make sure that everything was fine. The entire process went smoothly. Also, the waiting room has snacks and drinks and a large TV, very nice. read more

DO NOT GIVE THEM YOUR BUSINESS. They are nice to you in the beginning when wanting to sell a car. I went in, told them straight up how my credit and history was. They "helped" me finance a car. Got what I wanted, left with the car. Almost a month later, I get a call saying I need to return the car because no banks would finance me but one. However, the APR would change and my monthly payment would be higher. They also suggest if I had a co signer, it would be easier. They will refund me my entire down payment. It clearly states in the contract that they can cancel the sale within 10 days of notice (which I never got but they stated they sent it out prior before the 10th day mark). Coincidence? It doesn't take over 3 weeks to receive a letter via USPS. I go in to return the car and see all these salesmen sitting down, looking all tough with nothing to do and they direct me back and forth on where to go. The financing guy Ian was not even there when I told him I would be going in. So I "voluntarily" gave up the car. I pretty much didn't have a choice! I suggest if you're looking for a car, go somewhere else. Don't give them your business! read more

I was looking for a specific model of Lexus that the dealerships rarely carry, back in January. On a spur of the moment drive through Santa Rosa, my husband and I decided to try the Freeman lot. We walk in to find the 'ole boys club having a chat. When we were acknowledged, I asked about the model and if they had one in stock. They did, and an older man started helping us out. All was fine and dandy until it came down to negotiations. My husband knows cars and he knows when someone is bsing him. this old guy "helping us" was one of those guys who wouldn't acknowledge that he was wrong. Wasn't going to happen. We left, only to have someone call us (of course). We went back the next day and told the manager we didn't want to deal with that guy again. Got a new man helping us, it all worked out, and we purchased the car. Next story is about it's first service. Went in, had reserved a car, and dealt with the nastiest woman ever at the rental desk. I don't know if she had given up coffee or what, but she made me super uncomfortable. No pleasantries, no how are you, just yes, no, and grunts. Nice. And since my husband and I also own Toyotas and frequent a lot of the local dealerships, he saw on one instance a note on their computer stating that "the customer cussed out the rental lady in question." Uh, no. But thanks Freeman. I'll definitely be taking my business down to Marin from now on. read more

Worst dealership EVER! Do not go there and/or work with them over the Internet. I sent an email asking if they had an RX 350 in the 30,000 range. The response: verbatim- "Thank you for the offer but unfortunately we do not have that much profit in our cars. In order to sell you a RX for 30,000 out the door we would have to discount the car to 27,000 which is 9,475." How dare he make me feel like my mere 30,000 wasn't enough to shop at his dealership. Really? And I just dealt with these people online. After reading some of the other reviews, it sounds like this dealership is not about the customer and all about the money. It's okay..I found a very beautiful RX at another dealership that were happy to take my 30,000. Unbelievable. read more

I brought in a Lexus GS350 to service, worked with Calli Deluxchi and she was awesome!!!!! Same day appointment, same day return with no haste, and even a little help on some additional work at no charge. Talk about great service. I work in the automotive service field and i would want her on my team!!!! Thank you Calli. read more

Worst experience at a dealership ever! My wife and I stood out side for quite some time before someone came out to greet us. The sales associate did not care to service us and I think the only reason he came outside and greeted us, was because it was his turn in the rotation. When we took the car on a test drive, the sales associate spoke down to us and treated us like we were not worthy of purchasing the car. Saying that most people who buy a Lexus research them before they buy and that it is a luxury vehicle that might not be for us. When asked what the selling price on the RX 350 we were looking at he quoted us $2000 more than the listed price on the internet. When questioned on why there was a difference of $2000 compared to the internet price he said that was what he was allowed to quote. As you can tell ended up walking out. Purchased from Lexus of Marin. It was worth the drive down to Marin. See post read more

My wife and I just purchased our first Lexus product at Freeman Lexus in Santa Rosa. We live in the Roseville area and felt it well worth it to travel to Sonoma County given their pricing and specifically, the professionalism, knowledge and easy personality of Salesperson Chris Samler. This was probably our best overall experience when purchasing a vehicle. Additionally, the Finance Manager, Manish Tinta, also treated us so professionally and explained all options regarding future warranty coverage with Lexus. Without hesitation, we highly recommend Freeman Lexus. Thanks Chris and Manish!! read more

I went there to test drive and possibly buy a new Lexus. I was there for 20 minutes and couldn't get anyone to even acknowledge my presence. I literally stood inside their showroom and watched salesmen walk right past me. One salesman sat on the couch the whole time I was in there awkwardly pretending that he didn't see me. Thanks for nothing, I'll be using Chelsea at BMW down the road. She knows how to treat a customer right. read more

Thank you freeman lexus, you definitely know how to baby my car and make a customer feel important.

I recently moved to the area and stopped in to schedule a routine check up. The service manager, Alex, greeted me as I walked in. He took my information, got my car in for a check up right then and there, and took care of everything. This is my first visit to Freeman Lexus and I will happily return. read more

This is the best experience you're going to get. We worked with sales professional, Mitch Ladder and it was because of yelp reviews that we found him. The reviews raved about him and here I am continuing the rave. Mitch is excellent to the max and he'll never put the pressure on. I highly recommend going here and please ask for Mitch. He is an excellent salesman. read more

With the help of Mark Brill at Freeman Lexas of Santa Rosa, we are thrilled with the purchase of our new 2016 RX350 Lexus. Mark made our task of choosing the right car very easy! This was the best experience we have had in purchasing any vehicle, and we have had many!! You will experience first hand his professionalism, expertise and hard work ethic. If he doesn't have the car on the lot he will find it for you. Negotiations did not take long and we were soon driving away with our new car! What are you waiting for??? Go buy your car from Mark Brill!! read more

The customer service was excellent. I made my appointment to get the recalled air bags replaced but the day before the scheduled date they called to say the parts were on back order. I was a little disappointed, but I took the car in any way because I needed to have other work done. When I got there I mentioned about the air bags. The gentleman mentioned that the parts might be available by the end of the day or the following day. I requested that if they do get the parts they should go ahead and work on them. My airbags were replaced that same day of my scheduled service and that saved me a 3hour trip to go back just for the air bags. They provided a rental vehicle. Keep up the good job:) Thank you freeman Lexus!! read more

Brought both of my cars in for recalls in to Capp and received Truly Exceptional customer service! Thanks Capp

I ended up buying my car elsewhere but I was still happy with this dealership. My salesperson Leland Bliss was easy to talk to. It was unfortunate that I didn't buy a car from him. I'm the type of person who will only close on a deal if everything falls into place. I have learned that if I am trying to force it I would regret it later on. And unfortunately the deal I was offered wasn't falling into place. They did work with me during the negotiations and was quite fair and patient. If you are in the market for a Lexus definitely try them out. read more

Mark Brill made the purchase of our new car easy and stress-free! He was honest and professional, and worked with our budget. We appreciated how genuine he was, and would recommend him to anyone going to Freeman Lexus! Thank you, The Escobars read more

Here because my dash board was recalled and I asked about fixing a broken latch which they told me would cost $150 to determine the problem. It is a broken, external latch! Oh well...at least the waiting area is well appointed & supplied. read more

I don't often write reviews but I think it's important to share when someone receives service as great as the service I received. I lived in Healdsburg for twenty years before moving to Southern California. I recently sold my car and was interested in leasing an IS 200t. I initially called a local Southern California dealership and shared what I was looking for. I am one to do lots of research prior to making a decision on something like a new car so I was very specific about what I wanted. Long story short, the dealership in Southern California lied to me about not being able to get the car that I wanted because of the time of year and then tried to get me to lease last year's model in a color that I didn't want. I decided to call Freeman Lexus and see what they could offer. When I called, less than an hour before closing on a Friday evening, Greg answered the phone. I explained exactly what I wanted. He was so friendly and helpful. He had exactly what I wanted on the lot and emailed me with lease terms before he left that evening. I couldn't have asked to get a more helpful guy on the phone. The next morning I called him to let him know that I'd booked a flight up north for the following weekend and would be there to pick up the car. I was so amazed at how easy he made everything. Nothing was a hassle and customer service was very obviously number one to him. I flew up on a Saturday evening and arrived at the dealership on Sunday morning. Greg came in an hour before they opened to meet with me and get all of the paperwork done, even though it was his day off! I worked with Ian in financing who was beyond friendly and helpful. He shared options with me and helped me to select an additional insurance package that was well worth the money. Bill assisted with showing me all of the bells and whistles on the car which keyed me in to all that the car could do. He was cheery and really great at sharing all of the cool features on the car. Even the rest of the staff, who had no interaction with me other than in passing, thanked me for choosing their dealership and made me feel as if they really valued all of their customers. I cannot say enough about Greg, Ian, and Bill. I would highly recommend this dealership to anyone looking to buy or lease a Lexus. I will be back in three years for my next lease even though its a ten hour drive for me each direction. If I could give them a higher rating, I would! read more

Mark Brill is your guy! He is honest, genuine, and transparent in his sales. Mark and I negotiated over the phone prior to my arrival and he kept his word. I bought a pre-owned 2014 Lexus GS 350 from him and he gave me a reasonable deal. I am very satisfied with my purchase. Thanks Mark and thank you Freeman Lexus! read more