Brought both of my cars in for recalls in to Capp and received Truly Exceptional customer service! Thanks Capp

Mark Brill made the purchase of our new car easy and stress-free! He was honest and professional, and worked with our budget. We appreciated how genuine he was, and would recommend him to anyone going to Freeman Lexus! Thank you, The Escobars read more

Mark Brill is your guy! He is honest, genuine, and transparent in his sales. Mark and I negotiated over the phone prior to my arrival and he kept his word. I bought a pre-owned 2014 Lexus GS 350 from him and he gave me a reasonable deal. I am very satisfied with my purchase. Thanks Mark and thank you Freeman Lexus! read more

Here because my dash board was recalled and I asked about fixing a broken latch which they told me would cost $150 to determine the problem. It is a broken, external latch! Oh well...at least the waiting area is well appointed & supplied. read more

Simply the most relaxing, enjoyable car purchasing experience we have ever ever had. Having had some truly awful experiences with cheesy sales people at other dealerships, to the contrary, everyone at Freeman Lexus was welcoming, polite and caring, treating us with the highest degree of dignity and respect. Mitch Lader,a truly wonderful gentleman, went above and beyond to make everything run smoothly - from the trade in, negotiation, and actual purchase, handling everything with professionalism and ease. Our job? To sit in beautiful surroundings, calm, happy and with the assurance that we were getting a fair deal by fair and honest people. A truly gorgeous facility, we were made to feel comfortable from the minute we stepped onto their lot. If you groan at the thought of having to visit a car dealership - go to Freeman Lexus - they make purchasing a car truly a joy. read more

This review is overdue. I have had the unique experience of being a car buyer (CT200h) , a service customer ( warranty work) and I own an independent auto repair specializing in Japanese that buys all the factory Lexus parts here. So I have experienced every department at Freeman ( and parts at Freeman Toyota) and appreciate their attitude and the culture here. Thanks Mitch and Leland and the rest of the staff. read more

A big thank you to Chris Samler and the team at Freeman Lexus. Chris made buying our new RX 350 relatively stress free. He was very friendly, knowledgeable, and respectful which we greatly appreciated. He helped us get the RX 350 we really wanted, right down to the last detail. We've also had our older Lexus serviced at Freeman for years and the Service Department has always been terrific. We highly recommend Freeman Lexus, and special kudos to Chris! read more

I brought my car in for service. It took over 20mins until someone came out to help me. Then I got a snooty remark that my car wasn't purchased through them (thank god it was from Carlsbad) and they asked what I needed. I stated I had an appointment for service. The service I got sucked, they were not personable at all! When I requested a courtesy car, I was treated like I was out of line... I have ALWAYS been offered a courtesy car from Carlsbad or Concord when getting any sort of service done. The dealership is clean, and nice. The cashier was very personable and sweet. I will drive to concord or Marin before I come back here. read more

The symptom: My RX300 screeched like a dying pig when started one morning. Tried it again later in the day - same excruciating noise. After letting it sit for 2 days, it turned out the battery was dead. AAA towed the car to Freeman: $72. There the mechanic couldn't reproduce the noise and just recharged the battery. $37.50. Took car home. Next day: same noise. Asked knowledgeable friend from different dealership. He immediately said: "The alternator belt needs tightening. Just start the car, let it screech, the noise will go away, and let them tighten the belt." O.K., back to Freeman. Savvy service rep Ryan agreed, testing the belt: "Yep, needs tightening." That happened, and it cost me another $37.50. So we spent altogether (not counting our time) $147 for the tightening of a belt. Suggestion 1: A mechanic should not just try to recreate a symptom, but look for the cause of the symptom, or ask a more experienced colleague. Suggestion 2: Lexus should (like Honda, for instance) follow up with a call after a service to ask if everything is fine, and also give out an evaluation form. Allegedly this is now in place (mid-February 2010); but in the last 5 or 6 years of using Freeman for an ES300 and this RX300, I have not seen either. Suggestion 3: If a service rep senses that a customer is getting miffed (that's me!) he doesn't answer a question like "Are you sure that's all, the battery?" by saying, "I don't have a crystal ball." And a service pro knows the difference between an excuse ("We thought at first that ...") and an apology. After all, we cringed, but paid $147. read more

This dealership is the model for customer satisfaction. I am made to feel like I am their only customer each time I have had the need for work or repair on my Lexus SUV. It starts with the person who answers the phone and carries through all the way to the person (who I believe is the service manager) shakes your hand goodbye and wishes you a good day. There are attendants for the customers at every turn. It is such a pleasant experience. I set up at their very nicely accommodating work station to plug in my computer and get work done while waiting. I am excited to pick out my next Lexus at Freeman. I live in Napa, drive to Santa Rosa for all things Lexus - and why wouldn't I??? read more

The experience was wonderful. I met with Oscar Sedighi, who is very knowledgeable and helpful. Oscar is not the dreaded "car salesman," but a real gentleman who knows his business. I found a great car at a reasonable price. read more

I took my 2013 Lexus GS350 with 19,500 miles in for its 20,000 mile service. This is the same as a 5,000 mile service which equates to basically an oil/filter change, tire rotation and check of fluids. My car is under a Certified Pre-Owned bumper to bumper warranty. I've noticed wind noise coming from the driver window and I asked to have that checked out as well. I was told by Calli Dellucchi (service writer) that this should take 1 hour and 15-20 minutes so I elected to wait. Three hours later the vehicle was done. She told me that they would have to take off the door trim panel to see what was causing the wind noise and they wouldn't know if it would be covered under warranty until they did same. She confirmed that the service tech acknowledged there was a problem. However, it might not be covered under warranty and if they decided it wasn't, I'd have to pay labor at a rate of I believe $150/hour. I don't understand how a confirmed problem would not be covered under my bumper to bumper warranty. I chose not to take the financial risk. The car was poorly washed and not dried. As I was driving home, I looked at the display on my instrument panel and it showed very dangerous tire pressures all around. When I dropped it off, the tire pressures were 32, 33, 33, 33. Manufacturer's recommendation is 33/tire. After the service it was 47, 48, 48, 48! This is 15 lbs over what is recommended and could have resulted in a blowout. When I arrived home, I manually checked each tire to rule out a problem with the tire pressure monitoring system. The numbers displayed on my instrument panel were indeed correct. I called the dealership to inform Ms. Dellucchi of what occurred. I was sent to her voice mail and I left her a message to please give me a call. I have not received the courtesy of a return call. Between the service taking almost 3 times what was represented, them not checking the cause of the wind noise problem under the bumper to bumper warranty without risk of me having to pay for it, the poor car wash, the very dangerous over inflation of my tires and the failure to return my call, I am very dissatisfied with this dealership. For those who may read this review, check your tire pressure before you leave there! read more

Wow this place gets 5 stars for super great customer service and no hassles. Been here twice, and both times were great. They gave me a rental car to use since I live 4 hours away free of charge. They did a recall fix and I paid zero dollars and they seem really honest and super friendly staff. Thanks guys! My other repai was done great and I've had no issues with the work performed. Will continue to service my car with them in the future. Thanks guys! read more

Thank you Riley and the Service Checkin Girl at Freeman Lexus today! We are on the road, when a service warning light came on. These helpful folks jumped right on it. Checked everything out and had me on my way in minutes. Thanks again for the great service! read more

Ask for Mitch. I was fortunate enough to find him by accident. I was looking for a good second car and Mitch came up with just the right one, a 2007 RX 350. Not only during the sale, but well afterwards as well he made sure everything was taken care of to my complete satisfaction. He even helped me find the best way to upgrade my audio system. Freeman Lexus is a really good outfit and salesman like Mitch Lader help keep it that way. read more

Love this place, people are wonderful. Service dept rules! Very understanding and accommodating. My car broke down on a holiday weekend, they took me in, gave me a beautiful loaner and called me on Tuesday to tell me that's car was ready. No charge!!!! All covered under warranty! Lexus- great cars for life!! read more

Had a great experience buying my new-to-me Lexus ES300H. I worked with Mitch Lader and was very satisfied with the whole process. I was looking for a used car and found much more than I expected - a 2016 model with a mere 5000 miles on it. Mitch was very straight forward, polite, and easy to work with. I also received great service from the rest of the staff whether it was the person who handled the paperwork or the technical advisor who made sure I understood all the features of the car before leaving the lot. I felt very well taken care of and also am comfortable that if I have any future questions, continued support is readily available. This is my third car I purchased from Freeman and I have been most satisfied with the sales experience. read more

A little over six years ago I bought my first Lexus from salesmen Mitch Lader and it was a very easy and painless experience. I have been in the market for a used Lexus and headed up to Freeman Lexus where I found a really nice certified Lexus vehicle on the lot, I go inside to find a salesman and there's Mitch still working there after all these years. As usual I was provided with the same great service from Mitch, no pressure and no bullshit and a simple negotiation where I got a very fair deal. If you are looking for a Lexus and want to deal with a place that is low pressure and treats there customers very well Freeman Lexus is your place. Hopefully Mitch will still be there when I purchase another Lexus in a few years. read more

Well worth the drive for the right car. Couldn't find our special car locally so we drove and drove and drove because Greg Adair made us an offer we couldn't refuse and Wendy LOVE, LOVE, LOVES her new car. Great Staff, responsive Internet department and phenomenal prices. Worth the drive. read more

Great service and a very pleasant buying experience

I just purchased a 350 FX from Freeman Lexus and love it. Mitch was the best and came through on everything he said he would do.

Just leased a brand new IS 350 from Freeman Lexus. Very easy experience, as easy as getting a new car can be, that is; but the salesman I dealt with, Mitch Lader, made it very simple, met the terms we had and it was an overall good experience. I would highly recommend Mitch and Freeman Lexus if you are in the market for a new vehicle. As for the car, it is a fantastic drive and am very happy with it so far. read more

I've been buying Lexus cars for the past 12 years and am on #6. I LOVE them and am not sure I would buy anything else. They are extremely comfortable and reliable. Rick Harold is our go to salesman. He is WONDERFUL and makes the experience fun and stress-free. He's so much more than a salesman, he's become a friend...a trusted one. And EVERYTHING about our experience at Freeman Lexus is top notch from the espresso machine and warm cookies (just a nice touch) to the exceptional customer service we receive all around, phone, service coordinators, mechanics. I don't have a single complaint to lodge after 12 years and 6 cars, can't beat that! Love you Freeman...and thanks for the car wash that came with my free service today...Happy Customer :o) read more

One encounter. Brought in '03 430 for svc. Took a couple hours longer than told over the phone and they forgot to drill front license plate holes, but svc advisor did it right away, himself. Provided a free loaner despite having bought the car in another state. Washed the car. Contacted me by cell when car was ready. Overall very pleasant. Nice amenities in waiting area, if that's important to you. Also looked at a new car. Salesman, Bill, very cordial and helpful. Not pushy. Despite (relatively minor) shortcomings would use them again. 3 1/2 stars read more

Just purchased our 2nd ES from Freeman. First one in 2000, always serviced at dealer, no problem. Found service people honest and helpful. Not cheap, but what dealer is. Good price on new car. I feel this dealer is the best in Santa Rosa. Lexus is best car I have ever owned. read more

We recently bought a Lexus ES 300H from Freeman Lexus and have been very happy with the process and the followup. Our sales person was Mitch Lader and he is terrific to work with. He is very competent and knowledgeable, listens and communicates well, and was very helpful at every turn. There was no pressure and no hassle. When the exact car we wanted was not available in the Bay Area, Mitch tracked down the car we wanted on its way to the US from Japan and arranged delivery to Santa Rosa. We got the car with very competiitve pricing and in a reasonably short period as predicted. All this was much better than an aborted experience with another Bay Area Lexus dealer prior to going to Freeman Lexus. After purchase Mitch investigated and arranged window tinting, responded quickly and effectively to questions, and has helped us several times with understanding and implementing the technology aspects of the car. Always gracious, effective and available. We did initially have a quirky and unusual initial problem with the Navigation system, but the service department stuck with it and solved the problem. Other than that temporary issue the car has been terrific. Freeman Lexus has a quality setup and excellent facilities. We particularly appreciate the unexpected good pleasure of dealing with a most excellent salesman and representative of Freeman Lexus. You should be very happy with Mitch Lader. read more

Freeman Lexus of Santa Rosa is the best car dealership I have had the pleasure of working with in over 20 years of purchasing vehicles in the Bay Area. Mitch Lader was my personal dealer at this facility and I had a great experience all around through the whole process of buying my new CT200H series which I love more than any other car I have had. The facilities were well kept and amenities included free entertainment, internet and snacks. I have been back several times for car maintenance and have had the same wonderful experience each time I go! read more

My five stars go to Alex Yanez, the Service Representative. Alex went over the work to be done and went above and beyond expectations. I had some issues not on the work order and Alex went to bat for me. The extras were done at very little cost to me. He is professional, friendly and efficient and who I will deal with in the future. Thank you Alex. The dealership in general is the best and is customer oriented. Was this review ...? Useful Funny Cool read more

I've had my Lexus RX350 for 4 months now and I can't say enough good things about Freeman Lexus in Santa Rosa. Everyone there has consistently treated me with dignity and respect and provided great service. Michael Courier made the purchase process the best I've ever experienced. He listened to my requirements, explained my options, and energetically helped me find the car that best fit my needs. Michael was out of the office when my car was delivered but he left me in good hands with Mitch Lader. I'd had my old car for 10 years so I had a lot to learn about new car features before I drove it off the lot. Mitch is absolutely the best communicator in the world. I got thorough and precise answers to my questions and I also enjoyed the process. After a couple of weeks driving my new car and practicing with the features, I'd generated a list of new questions. Mitch was happy to meet with me and, once again, it was a pleasant experience and all my questions were answered. Mitch Lader is knowledgeable and professional. I believe he genuinely enjoys working with people. I highly recommend working with Mitch if you are looking for a Lexus. read more

Best dealership in Santa Rosa. The service was great and quick. Go see Mitch, he's the best. Thanks Lexus. Michel Snider read more

We had a great experience at Freeman Lexus . Mitch Lader was a no pressure sales manager with excellent customer service! He understood that not only quality but affordability was important to us. We are first time buyers of a Lexus RX 350 and thanks to the Lexus team we had a wonderful experience. read more

Its been 14 years since I have bought a car. Shawn took the time to teach me what a new car has to offer. I can not thank him enough for the great information and the no pressure of buying my car. I love my new car, did I say, I love my new car???? Thank you Shawn for all your help and the professional manner. I will be back Pam read more

Had to wait for a "service advisor" for our prescheduled service appt. Said they would call us when one was ready. Never got called. We finally asked a service advisor who was sitting at a desk and he said he could take us. Who knows how long we might have waited if we didn't ask. read more

We just purchased a used RX350 from Mark at Freeman Lexus in Santa Rosa. It was one of the simplest and most efficient car purchases we've made, and we purchased 3 cars in the past 2 years. We told Mark exactly what we were looking for in terms for model, spec and preferences. He helped us search within those parameters and worked with his GM to give us a great deal on the car. He made good recommendations between choices after learning about our preferences. They guys are friendly, efficient and honest people. With 2 young children, running around the dealership, car purchasing could have been a nightmare. These guys made it a great experience for us. read more

Will never return to this dealership again. They are liars and thieves. Customer service is horrible. I would rather drive to Lexus of Marin to do my services. These people say they will do one thing but never follow through with it. They said they changed my cabin air filter but they never even did. They even charged me for it. Crooks read more

Went in about a recall on the airbags, was told by the service center, that it would take no longer than an hour to an hour and a half, I was waiting by the phone, let two hours go, then I decided to call them back; to my surprise no answer. Lexus didn't bother to give me a call and let me know that my car wouldn't even be ready, I had all my work items in the vehicle which I need the very next day. Got a call late in the afternoon the next day that it wasn't ready because they didn't have the correct part, but I still was left without a vehicle for the night and the following day. Got my car back, and there was white marks all over my back seats, they had tossed my lunch bag into the back seat and spilled whatever drink I had in there onto my back seats. This is my first experience with the dealership and service center, I was excited to drop it off, but I'll never go back, I rather drive to Petaluma to get my service needs done there. read more

My wife and I worked with Mitch Lader and Lars at Freeman Lexus, and couldn't be more pleased with their customer service. They made our experience great! So friendly, accommodating, and tolerant of our toddler being in attendance. Very happy with our new Lexus hybrid! read more

Sales manager Mike... Rude to his employees . Tries to be intimidating . Still sporting a Greg Brady hair do .Horrible customer service . No incentives or negotiating after purchasing a new auto and servicing another .Spending thousands and thousands of dollars cash. I'll be servicing my cars elsewhere even if its inconvenient . Everyone very helpfull until they get your cash $$$ read more

We called the sales dept. to get rates for a new Lexus R350. We spoke to Rick. He seemed very annoyed that we wanted to negotiate and instead of giving us an offer, he asked us what we wanted to pay for the car. When we gave him our thoughts, he chuckled and said "keep calling" meaning, keep calling other dealerships. His tone was very rude and dismissive. The appropriate response would have been, "sorry, we can't meet your offer, but this is what lease terms I can offer you..." He didn't want to negotiate or even be bothered with a 5 minute phone conversation. Telling us to "keep calling" is basically telling us to get lost. Extremely rude. A few days later, we leased an R350 at the Lexus Concord dealership. I'm very disappointed in the lack of customer service Rick showed especially since he works on commission and should want to make a sale. We will never go to Freeman Lexus and if anyone else asks, I'll tell them to try Concord instead. read more

Impressive facility, nice waiting area, competent and friendly service advisors-all what you would expect from a Lexus dealership. I recently took my RX350 in because the tire pressure monitoring warning light wouldn't reset. They told me 1 of the tire pressure sensors was bad and replaced it for $230. I waited for about 2 hours. On the way home, the warning light came on again, so I turned around and went back. Oh, it looks like another sensor is dead. Shoudn't they have caught that the first time? Another 2 hr wait and another $230. In all, $460 and most of a day waisted waiting for 2 tire sensors. Shortly after, I discovered that Costco is fully equipped to replace the the tire sensors, and their price is $75. Now I know that most tire stores these days can replace the sensors, and based on the 3 local shops I checked, for $75 to $85. OK, the 2 star rating actually belongs to ME. I just paid 3 times the going rate in exchange for a nicer waiting room and a $10 drive through car wash. I let them get me. Once. read more