Probably the worst air port food I have had, and I travel twice a month. I asked for an all American burger, it took 15 minutes to prepare. When I sat down to eat my burger it was with white sandwich bread and no patty... shame on me for not taking a picture to share. I took it back and the guy put a patty in my burger immediately and kept asking me if I wanted mayonnaise... the fries looked like the ones you get in high school cafeterias. My recommendation, just do the airport a favor and close down so another business has the opportunity to do the job you obviously can't. read more

The absolute worst service and food is compromised fast food. Friendly's in general is behind the times, this particular one should close and make way for someone else read more

If I could give this restaurant zero stars I would. I had a flight from Boston to Detroit and decided to purchase a sandwich from this Friendly's restaurant. I purchased a crispy chicken sandwich with cheese and fries. Literally 25 minutes after eating the sandwich my stomach started to hurt. I definitely got food poisoning from this location. I am not looking for a freebie I just want to let people know if you eat here eat at your own risk. Two days since eating at this restaurant I haven't been able to keep anything down or in. I've never heard of Friendly's but I can tell you this I will never be back to a Friendly's ever ever again. read more

Food was nothing special. The cashier/server was NOT Friendly but curt and preoccupied.

Terrible breakfast choices even though advertised on the airport info screens as a breakfast place. Slow service. One person working counter who insisted on putting my cream and sugar in my coffee (slowing down service). Served coffee to the person behind me before serving me. Out of sausage at 630am so clearly an inventory mgmt problem. Potatoes are unhealthy over-fried junk. How about a healthy alternative? So few choices for breakfast at Logan, yet a critical international hub. Why? Terrible!! read more

Now I remember why they closed a bunch of locations. The service wasn't good and the food wasn't any better. I ordered a Canadian bacon supermelt and a chocolate fribble. They didn't have strawberry which was disappointing. I had to wait for her to "get the line down" before getting my "fribble" which was annoying. Good thing I wasn't in a hurry. The worst part was that my "fribble" was actually a milk shake and it wasn't even filed to the top of the cup. For $5 I would expect to get what I asked for and I wouldn't have waited if I knew that was what I was getting. read more

Friendly's - American Near Me - East Boston, Massachusetts

Been to Friendly's before and loved it. Big complaint here was I got excited to try a lobster roll for the first time after my brother's wedding and a short trip to Boston. But apparently they got busy and ran out of time, so they didn't have any. Wait. You mean you didn't plan for having customers to take care of? I found this confusing. You should have worked on your planning, because I found this disappointing. read more

Short staffed so a bit of a wait. Burger and fries worth the wait. Might be a problem if you are short on time.

Not to bad for airport food. Good lobster roll and hot French fries. My brother liked his bacon cheese burger. I ask for a ice water and got warm tap water without ice. Maybe they were out of ice. Wink! read more

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( NEGATIVE ONE STAR ) This "review" is a message to the CEO of Friendly's. Your BRAND is being severely damaged by the overall, long term, impact of this unit. "Fix it", close it, or prepare to explain yourself to the board of directors. This unit is much to visible and high profile to be left in such a state of disarray. read more

The service was gruff but quick and efficient. I ordered a honey BBQ chicken sandwich and chocolate milk shake, and they were both fantastic. Would visit again. read more

Friendly's - Honey BBQ chicken - American Near Me - East Boston, Massachusetts

I regret not eating all my lunch here - instead I got a crab pretzel at the place across from Friendly's. However, I didn't like it and ended up eating more from my husband and daughter's lunch! The hamburger was great - fresh bun, tasty. The fries were solid too. Very hot/fresh. But the real standout was the strawberry shake. It's the best I've ever had in my life. It is right up there with Burger Bar at the Mirage in Vegas (where the burgers are average and the shakes are incredible). If I'm ever in the Boston airport again I'll happily stop to get a shake!! read more

We arrived at 11:30 AM at Terminal A, Gate 19 area a bit early for our flight, so we decided to get something to eat. There were four employees standing around the cash register just having a great time. We ordered two bagels with cream cheese and two cokes. We were advised that breakfast was not available, no biggie. After studying the menu a bit longer, we decided on two Reubens and two Cokes. The four employees looked at each other and one finally said that Reubens weren't available yet. My wife and I looked at each other and walked over to Fresh City where we enjoyed a delicious salad and a burrito bowl. As we left Friendly's, I couldn't help but comment that the four employees should quit shooting the breeze and get to work. They just stared at me. read more

It's not friendly as its brand, poor service. I ordered ice-cream with no taste, like eating ice flake. I would give no star, but there is no option for that :( read more

They are too busy standing around talking to their friends. I am waiting for someone to start cooking my grilled cheese and their friends are standing at the checkout talking. read more

Employees are too busy talking to their friends to help you.l got a breakfast sandwich here that was suppose to come with home fries but they gave me French fries in the morning. Sandwich was just overall bad. Pretty expensive for what you're getting. read more

If I could give this place zero stars I would-there is young woman at the register with a nose ring and a "PINK" sweatshirt. She would not give me her name and refused to speak with me and literally walked away. I simply asked if my fries were ready-they had been ready for a while but never called out our order. I asked if they were cold. She left. Literally turned her back. Ridiculous service and treatment over nothing. There are good places in the airport-don't go to this Friendly's! read more

They aren't in Georgia and hence it's my favorite joint whenever I visit Boston . They are based in a food court. Love their sundaes/shakes. Had an egg, bacon cheese sandwich , nothing exceptional but did its job and the sundae...... I visit them every trip to Boston just for them, fabulous... read more

I have come to expect slow service at Friendly's restautants--it's become a bit of a running joke in our family. But I guess I expected slightly faster service in an airport, as customers are generally on more of a time crunch. I was wrong. I waited over 20 minutes for my meal (whereas I would have been in and out of the Sbarro next door in 2 minutes or less). At one point, the woman handing out orders up front went back to the cooking area and prepped 4 meals herself while the 3 cooks behind the counter stood there and watched. I ordered the lobster roll, in a last ditch attempt to savor some New England faire before heading back to Denver. Alas, it was a watery mess. The fries were ok, but I had to stuff my face in about 5 minutes in order to make my flight, so I can't say I really enjoyed them. I will definitely find something else next time I'm at Logan. read more

After waiting 25 mins, they gave my food away to someone else. After that person went to their table on the other side of the airport, did whatever they did and brought it back... the cook attempted to give it to me. I sat back and observed the whole thing go down. I explained to the cook that I would not be accepting that. He proclaimed that nothing was done to the food, even though his line of sight was limited. I expect workers in the food industry to know about handling food. Apparently, this current Friendly's establishment doesn't deem that necessary. read more

The chicken salad was awful! Took forever to get the order only to find out they didn't have any apples. Also no dressing for the salad. The chicken was very salty. Way too many croutons. read more

The burger was good. Could have been left on the grill a minute or so longer though honestly. Cheese was barely melted. The hot dog bun was warm but the hot dog was almost ice cold in the middle. Disgusting. Tatted up cashier was friendly but the god awful super blaring loud obnoxious rap music was so stupid. You could hear it through the whole food court. Poor Sbarro customers in the same food court were forced to hear it also. Train cooks better and change the music to instrumental or NONE. read more

They didn't have anything I wanted, the food was bad, the milkshake was worse, and I'm glad I won't be back at the Boston airport for a long time. Walk the extra couple feet and go to Sbarro instead. read more

Should have checked the reviews before thinking this would be like a regular Friendly's. Breakfast sandwich was barely edible, eggs were way over cooked. They had also run out of lids for their coffee cups, an unthinkable condition for a place at the airport. Don't bother stopping here. read more

This is a terrible place to eat. They are very rude people working here and they never have all the menu items available. Seems like the staff just doesn't want to cool sometimes. read more

Strange place. Went there at the airport to buy smth for breakfast. Service is not good, my husband ordered just bagels and cream cheese, but we waited as if they were baking bagels and making cream cheese Philadelphia right there at the time. read more

A most excellent meal. Unfortunately their fryer was out of commission, but the staff made up with a complimentary ice cream cone. They did a great job! read more

Out of reuben, lobster rolls and NAPKINS!! Long wait to get patty melt that was essentially a cheeseburger on bread..no onions. Go somewhere else... read more

The food is good but the people working there are better!!! The guy at the register was fun and did a great job!

I cannot express my disappointment here. We live close by and we love Friendly's Ice Cream and what should be a quick menu. We have been coming here for 3 years now and can no longer take it. We have never been here where we did not have a considerable wait, even when there is open tables. On time we were seated and had to wait 20 minutes for the waiter to visit. The last straw was on Friday night at the Ice Cream window. We were the only ones in line and the restaurant was half empty. We were greeted immediately and told to hold on. Staff were just hanging out up front talking. After 10 minutes of waiting we left for another ice cream store. That was the last straw. We love and will continue to visit other Friendly's but we will not visit this one again. read more

Suggest changing the name to "Not So". Had breakfast bacon egg and cheese sandwich while waiting for a flight. Sandwich was pretty good but girl at the counter was a poster child for unfriendliness. Surely is probably the best descriptor. She should perhaps consider a job that doesn't involve getting up so early. read more

If you want to taste the worst Chicken Tenders coupled with the worst service on the planet....this is your place! Chichen tortured is what they should be called. When told how hard and cold the chicken was - the clerk replied "sorry". Avoid this place ay all costs! Horrendous..... read more

Two words - Mozz Sticks! You cannot go wrong with the amazing size and taste of the sticks. We ordered everything on the menu, but had to stop eating after the Mozz sticks because you cannot top perfection! If you're hungover at the airport this is the ideal destinstion! read more

It was alright for airport food. Got the bacon cheeseburger with fries and strawberry shake. Pretty large portion. The burger was ok. The fries were actually done better than most places. crispy, hot and not greasy. The milkshake was ok. read more

Went up to the counter at 7:45pm and the waitress was so busy texting she didn't see me for over 30 seconds- until a manager in the back yelled her name. I asked for a milkshake & she asked her manager then said no more managers for the night. I was the only person around so it's ridiculous they'd want to turn down business. They hadn't even started cleaning up for the night! What terrible service. read more

Amazing honey buffalo chicken sandwich and bacon cheeseburger! Definitely coming back to Friendly's next time we are at Boston airport.

Terrible location. Ultra slow staff. During non rush took over 10 mins to get a vanilla shake because kid working the machine was, well, leisurely. Never again read more

I tried this place right before catching my flight and I honestly can't believe I paid almost $10 for the simplest grilled cheese sandwich and the worst potato chips I've ever had. The bread was hard and so were the chips. No options for different sides, nothing. I strongly NOT recommend it. read more

Though this place is called friendly's, the only thing it has in common with the chain is the name. Had the supremel melt for breakfast which consists of a burnt egg, possibly two, I couldn't tell, on toast, with some bland bacon and supposedly some cheese but couldn't find evidence of that. Side of bland potatoes. Service was poor, you pour your own coffee and no creamer. Like others here have said, I should have read the reviews first. The other sign was the long line at Starbucks and nobody here. I thought how bad can a friendly's be. Well now I know and now you know. read more

This is absolutely one of the worst experiences of customer service ever. I came to "Friendly's" to get some ice cream & introduce my girl to Friendly's, which was in my family during my childhood always a positive experience, until now. So we went to order ice cream & they didn't have blackberry, then I asked for mint chocolate chip and they didn't have it. Then finally chose to just do a strawberry sundae. The only topping we wanted was hot fudge and of course they "supposedly" didn't have that either so we asked for Reese's & chocolate sauce. When it went down hill was when one of the ladies working screamed out "SMALL SUNDAE." By the way, there were many people waiting for food, ice cream, etc. So after a little wait to see if anyone was going to claim the sundae I came up & politely asked if it was my order # to make sure it was my order. The lady very rudely replied "it's the only sundae I made, isn't it". I replied "Ok no need to be rude, I was just making sure it was my sundae." Then another patron before me also noticed the bad experience & chose to share some wisdom. Then, Francisco told her "Well we're working on New Years, we're not trying to be here". So my question is: Is that a reason to be rude? Is that the type of employees Friendly's is choosing to represent them? If so I want no part of it and probably will not come to Friendly's again. Thank you have a great day! read more