We had a really great experience at Fritz's Adventure. The facility is clean, well-organized, and offers a fantastic variety of activities for everyone. The staff was incredibly helpful throughout our visit. Definitely a solid four-star spot! read more

2026 - Review #14 Booked a field trip here and my students had a blast. I worked with Kimmet to organize the whole thing and she was kind and attentive during the entire process. She answered all my questions and made the booking process seem less. Minus 1 star for our ticket mix up. We booked the all access package and by the time it was sorted out the All Access attraction (Tree Top) had a long line and wait. Also minus 1 star for the staff help, there was one lady at the front with red hair who seemed to have an attitude every time I came to ask a question. With 90 students and over 20 adults quite a bit of questions arose and some things were unclear. It would be helpful to assign a staff member to each field trip group to limit having to speak to multiple staff. Lastly, be mindful of the tunnels. They are fun however, we had middle school students present during our visit and they were making out in the tunnels. Better lighting could help fix this with a reminder to chaperones and parents to keep an eye on their children. Highlights - Massage Chairs - Plenty of space for student to run and explore - Activities for everyone - Snacks Bar read more

Fritz’s Adventure - The Colony - View from reserved seating - Ziplining Near Me - The Colony, Texas

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Don't not come here if u want to have a couple of beers and let the kids play. I wasn't interested in the courses and just wanted to have a drink and let the kids play. I paid $25 dollars for myself just to watch them play. Not a big deal. Doing it for the kids anyways. I go upstairs to the cafe as soon as we paid to get the kids some food and purchases 2 beers and they cut off my $25 dollar wristband and tell me i can't go on any of the course.. i really didn't want to anyways. And i get that they don't people drinking and climbing around it's a liability. So i asked for a refund since i literally just walked in and just wanted to watch anyways.. this place is a scam If you have two or more drinks they automatically cut off your entrance wristband.. btw only 3 drinks per person read more

My husband and I brought our two kids here last Monday. Our kids are 7 and 8. We got the general admission for all four of us. I was quite impressed with all the courses they had. Because of fear of heights our kids didn't do the rope courses long. However they loved the underground tunnels and playground and the rock climbing walls. They also liked the laser rooms. It would've been nice for the kids zip line to be accessible not only by rope courses. I wish the staff would've been more explanatory with how to use the rope courses; our kids had never done it and they were a tad confused at what to do. We did eat food there and their pizza was surprisingly good. The chicken nachos were massively large and tasty as well. All in all our kids still had fun even though we didn't do much of the rope courses. Definitely would be a cool date night for adults. read more

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We took our three kids plus two of their friends to Fritz's in The Colony for an afternoon of fun. We expected to spend about $150 for the kids, which was already a significant expense. After paying, we were then informed that every adult entering the building had to pay an additional $30--even if we weren't participating in any activities. My husband and I simply wanted to sit, supervise our children, and get some work done while they played. Instead, we were expected to pay another $60 just to walk through the door. Parents should not have to pay simply to supervise their children. If you require adults to remain inside for safety reasons, don't charge them to chaperone. If staffing is the concern, hire enough employees to monitor the attractions instead of making parents pay to do it for you. This policy feels like nothing more than an unnecessary money grab. We won't be returning, and I hope management reconsiders charging non-participating parents just to accompany their children. read more

Fritz’s Adventure - The Colony - Ziplining Near Me - The Colony, Texas

We got the annual pass and have gone 4 times this week- but something has to change with the check in process. The line was wrapped yday as soon as you walk in and we had to wait almost an hour. There should be a member line for those with passes and waivers on file to get checked in and given a wristband to bypass the regular line where people are still filling out waivers and deciding which pass to purchase. Additionally, more signs posted saying to have your waiver filled out or you will be delayed and moved to the side or put back in line. There was a customer in front of me who waited almost an hour. Only to get to the register and allowed to fill the waiver out for himself and his child at the register. This person should have been asked to step aside so the next waiver having customer could be assisted instead of holding up a register in such a busy time. There is a way to keep the line moving and that is NOT being done. They have about a total of 5 registers and only 3 were in use yday- if it's lack of employees, the managers or those sitting in the administrative office should support their employees and business and jump in to get everyone handled timely. One employee announced to the line to start completing waivers in the hour we were in line but that needs to be done more than once and again, have that customer move to the side or get back in line. The cafe ran out of chicken tenders and sliced pizza, by 3:30 - there was only one young man working the cafe register with a huge line, doing his best. Thankfully the sitting / eating area is kept cleaning, which is great! There is plenty of upstairs seating. But the check in process has been horrible. For this new business in the profitable Grandscape area, something has to change - and hopefully it starts with a members express check in line. My kids had a great time, and the annual pass has been a great value but what a nightmare each time to get to that point. read more

Fritz’s Adventure - The Colony - Line wrapped around the window / entrance at 2:15p Monday - Ziplining Near Me - The Colony, Texas

I came here with a group of my friends, we are all in our early to mid 20s. We came back with a few new bruises but so many laughs were had and fears were conquered here. The variety of events was absurd. They have climbing areas, a laser maze, run up walls like American ninja warrior, a full sized airplane you can walk in, they have the stereotypical tree top/ropes course but also 2 advanced ones that were extremely rewarding and full of adrenaline (they have more stuff like slides and climb up tubes as well). I personally have always been afraid of the ropes course but due to some friend encouragement and very friendly staffs guidance I was able to climb everything I wanted to! I think this would be a dream to come to as a kid, and it was still super fun to do as a big kid. I do not live in Dallas but whenever I visit I will be back here. I will say the tunnel and a few things proved difficult for full sized adults but we still had a fantastic time and managed to squeeze into everything. Overall a super fun experience and personally my best experience at an adventure park. read more

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If you're a kid, or just young at heart, looking for a unique experience then this is your kind of place. Perhaps you're claustrophobic or have a fear of heights and want to work on conquering that fear. You can do that too. It's filled with so many activities literally from floor to ceiling that the parkour crowd would definitely approve. There are underground tunnels, climbing walls, rope courses, slides, run up ramps, zip lining and more, all of which involve some physical exertion and maybe a little bit of bravery. Plus the space is big enough so that it doesn't feel too crowded even when they're busy. So why is all this fun only deserving of 3 stars? As others have pointed out, the pricing is very steep. For those who have kids 9 years old or younger, you'll have to pay at least $25 for a ticket to accompany them, regardless of whether you want to participate in any of the activities or not. Add food and/or drinks to the price of admission and a few hours here with the family might just exceed your grocery budget for the week. Had we not been guests of a birthday party, I would have taken one look at the prices and immediately said, "Too rich for my blood!" and moved on. One final note, parking at the facility is very limited. I would recommend going straight to the Nebraska Furniture Mart lot to park instead of trying to find a spot next to the building. read more

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I am furious. We bought season passes for our 2 boys in December and DAYS after, they changed their policy mid term and eliminated the cafe pass which allowed spectators to enter for $5. Now I have to pay $25 for the privilege of sitting in uncomfortable cafe seats while my sons play. It felt like a total bait and switch and has prevented us from going back. The manager had nothing to offer and we certainly won't be attending again under these policies. The bathrooms were out of paper towels and the floors were super sticky from where someone had spilled a soda and it wasn't cleaned up over the 3 hours I was there. read more

Wow so much fun and a little scary but everything is very secure and the staff is great at being diligent about safety. You can really spend all day here and not even notice the time because of how much fun it is. This place is great with friends, for birthdays, and for families! Theres lots to do not just ropes course but rock climbing, little play area, cafe/resturant, run wall and more. I liked that the facility was new, clean, sturdy, safe, and there were lots of workers to provide clear instructions. It is a bit pricy to do all the activities but I think it's worth to try once for sure! read more

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My grandson has a annual pass to Fritz's Adventure, when his parents bought the pass the policy was no need for the parents to buy a pass to sit and observe my grandson play. But months into being a member now it cost $25 just to sit and watch. I am 66 year old woman with health conditions There is no way I could participate in the activities. I was told they would let me in today but I would have to pay from this time out. Mind you he is 12 I said then I would go sit in my car NOT ALLOWED. how does this make since.they should said that the sitting arrangements were going to be changing and there would be a charge. I think this is pretty dirty. read more

just wanted to take my grandkids for a few hours of fun. Even though I obviously wasn't going to be climbing ropes or participating in any way, I still was required to pay for admission. How can Fritz's justify charging full price for grandparents who just want to watch? Very disappointing. If they want to charge a nominal price for an observers only wristband fine, but this was ridiculous. read more

Took my kids here for their grand opening. It was on a Wednesday so it wasn't packed even though it was the grand opening. Check in could be worked on so it's more seamless when it does get busy. We filled out the waivers online but they didn't get it in the system so seemed a little pointless since we had to fill it out again even with the confirmation email. Took us about 15 minutes to get wristbands with all the confusion. All day pass costed $19 for each adult and all my kids were free since they were under 4. This is the best option if you're coming with toddlers since they won't be able to do any of the harness activity. Inside is beautiful, well designed and had many different activities. There were a lot of parents allowing their toddlers to go alone and I feel like even though there's no age limit, they should be supervised because it's still hazardous or difficult without a parent's help. My son is a wild child and he still needed assistance getting boosted up. Also, even though it gets hot inside, definitely recommend long pants because the ropes and metal structures. Overall, we had a really good time. It was a workout with 3 toddlers but 3 hours quickly passed. I can see spending the whole day here if you're an adrenaline junkie and doing all the activities. My only critique is that I can see the obstacle courses being difficult to go through when it is packed. Everything is low clearance or super tight. It wasn't even packed and it got chaotic since multiple people were in one area but crossing in both directions. Also, customer service all around could be improved. Besides one guy wearing a yellow bandana (I didn't catch his name) but he was the sweetest with us and the kids. Great way to spend our day and super affordable. Our kids instantly knocked out once we got in the car so it was a win. read more

Fritz’s Adventure - The Colony - Pricing - Ziplining Near Me - The Colony, Texas

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Don't force parents to pay $60 just to bring their kids!!! We can't even physically do the course and we're just able to watch them! Don't force us to pay when all we did was sit! We will never go again and will make sure everyone we know does the same!!! read more

My first time at Fritz was last year. I brought my whole family including kids and adults. We had a great time and the adults who were spectators did not have to pay since they were not utilizing anything outside of sitting in the cafe. I just went yesterday with about a dozen people. This group consisted of children, teens, adults and elderly. EVERY SINGLE PERSON OVER THE AGE OF 4 WAS REQUIRED TO PAY! Even my elderly parents and other adults who were just there to watch! This was such a ridiculous downgraded experience! They even had to fill out a waiver as though they were going to zip line or participate in any activity! This was absurd to say the least! The only people who should have been charged should be the people who were actually going to go on the courses. The wristbands speak for themselves and not having one does alert staff not to let anyone on the courses without the wristbands! Spectators who simply come to see their kids or grandkids have fun should not have to pay to sit!!!!!!! This was a complete turnoff and I will never be returning and will warn people of the same. Absolutely unfair and ridiculous! read more

WARNING! They no longer are offering the free parent cafe pass for parents of older kids who don't need hands on supervision. Such a turn off and not properly communicated that this change would be coming when they offered their 365 pass promotion for Black Friday. We requested a refund of the passes purchased but not yet activated so we will wait and see if they do the right thing. Will update review with what happens. Bait and switch to parents who have spent $$$$ here in the past and don't appreciate the lack of transparency. read more

Fritz’s Adventure - The Colony - WARNING! They no longer are offering the free parent cafe pass for parents of older kids who don't need hands on supervision. - Ziplining Near Me - The Colony, Texas

I used to like this place and never had an issue with different pricing for different attractions--that's fair. However, after the recent policy change, children under 16 must be accompanied by an adult, and the accompanying adult is required to pay $25 just to sit in the café. In our case, we had an eight-year-old who, due to her height, couldn't use the indoor zip line and chose not to participate at all. That meant paying $50 total--$25 for an adult chaperone and $25 for a child who was only sitting in the café--simply because the participant is under 16. This feels like a money grab. Whoever decided on this policy may have wanted to increase revenue to offset the offering of annual passes, but $25 for a chaperone to sit at the café is too expensive. Also, make sure to call ahead to confirm the outdoor zip line is actually open. Unfortunately, I'm not a big fan anymore. read more

This place is honestly so cool. If they had something like this when I was a kid, I would've thought it was the coolest place ever. They essentially have an entire underground tunnel system which is fun for kids to explore albeit low key claustrophobic. Like my littles could stand in most of the tunnels without crouching, but as an adult you definitely have to crouch and contort to fit through the tunnels. Given that there are plenty of dead ends and dark areas, I do think younger kids can easily get lost and need an adult to be with them to help navigate the whole time. So if you're one of those parents that would rather sit on the sidelines and let your younger kids play independently...I prob wouldn't recommend it. At first, I was actually really overwhelmed and nervous my kiddos would get lost but after figuring out the lay of the land and understanding where the entrances and exits were, I started to relax and found myself really appreciating how cool this place is for kiddos. There is SO MUCH to do. They have ropes course, a ton of slides, zip lines, climbing walls and an entire underground tunnel system, (which I actually hated bc it's small and dark and claustrophobic) that the kids loooooved and a ropes playground climbing thing. Also a laser obstacle thing like mission impossible style. 10/10 would recommend for kids. As long as you go into it with the right expectations and supervision, it would be impossible not to have a good time here. I think it's actually way more fun than that Boulder place in Grand Prairie and it's cheaper and closer to us! We will definitely be back! read more

Fritz’s Adventure - The Colony - Ziplining Near Me - The Colony, Texas

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I was super stoked to go to Fritz after all the buzz of its opening. Unfortunately, it was a bit disappointing. We went there on a Thursday morning to avoid the crowd. We tried the Ropes course but they weren't ready for 15 minutes and then the Treetop course wouldn't be ready for an hour. We checked out the underground tunnel and warped wall in the meantime. I don't think the Ropes course was thrilling enough and the Treetop course wasn't much better. The ziplines were slow and nothing exhilarating about the climbs and that's coming from someone who isn't an adrenaline junkie. Two of the Treetop routes haven't been opened since inception so that's odd. We finished everything in under three hours and wouldn't go back for $50. They límit you to three hours. One good thing about Fritz is that most of the staff members were really cool. This place is more for elementary aged kids as they will find it more adventurous. read more

My 13 year old never gets tired of this place. Priced fairly for what all you get to do. If you're going more than once or twice I recommend getting the annual pass! I should have done it sooner! read more

We visited this place recently, and while the facilities are clean and the kids had fun, I have to say the pricing is not family-friendly. Admission adds up quickly, especially if you have more than one child. For what's offered, I expected a bit more value either in terms of included activities, or even basic amenities. It's just not sustainable for larger families to pay this much for a few hours of play. Unfortunately, I wouldn't recommend it unless you have just one child or are okay with spending quite a bit for a short visit. read more

Fritz was really fun for my daughter's birthday party. I recommend having older kids go, because the zip lining is what makes this place so unique and worth it. One of our guests was too short to do the zip line. read more

Fritz’s Adventure - The Colony - Ziplining Near Me - The Colony, Texas

Really really cool place and not as expensive as I was expecting. I wanted to shout out Curtis! I brought my four year old who was a little bit too small to do some of the bigger climbing structures. Curtis stopped what he was doing and climbed with my son all the way to the top, encouraging him the whole time. Even told me where to stand so I could get a cool video of him coming down the slide. He really made the experience great. And my son couldn't stop talking about how he liked his Spider-Man costume. Thank you Curtis ! read more

Super fun! Came to about $80 for two people. No time limit. Just bummed some of the zip lining courses were closed with nice weather outside. read more

We bought our boys season passes around the end of 2025. My wife and I were both allowed access to the facility to supervise our children at no cost. Apparently that has completely changed. We showed up at 5:30 (did not know they closed at 6, not their fault we just didn't realize) and the lady at the front desk told us it would cost us $50 to supervise our children for 30 minutes. She said we literally were not allowed in the building without paying and we could watch them from the outside windows if we wanted to try and keep an eye on them without paying Every time we want to watch our young children and let them use their season pass it's $25 for 1 and $50 for 2? This is one of the craziest bait and switches I have ever experienced in my life. I can only assume whoever owns Fritz's are also stealing money from Ponzi schemes and backroom gambling. read more

This place is a lot of fun for kids in the right age range. Mine are 10 and 13, and they had a great time. Pros: The ropes course was a big hit, and the underground tunnels were my 10-year-old's favorite. (If he were younger, I probably would've panicked--once they crawl in, they're gone.) The climbing walls and just all the climbing in general were great. The place was clean, the pricing was clear, and it didn't feel like a money trap. We didn't do the outdoor zipline, but it looked cool. Cons: Some activities moved painfully slow, even when it wasn't that busy. The climbing wall area could handle a bunch of kids at once but only had one or two staff, so we waited about 30 minutes. Same story at the café: not crowded, but we still waited half an hour for food. The pizza was forgettable, but the mac and cheese was genuinely excellent--creamy, cheesy, and way better than we expected. Serving kids' meals on frisbees was a cute touch. Not much for adults or older kids to do during the downtime, so you spend a lot of the 3-hour block just... waiting. Also, some of the slide entrances have weirdly tight metal openings--funny to watch adults try to squeeze through, but it would've been nice if there were a few normal entry points for littler kids or parents. Overall: Fun day, glad we went--but probably not something we'd come back to regularly. read more

We went here for my husbands birthday. We went without kids so we could play like kids. We got quite the workout! The zip lines were my favorite part. The team is thorough and take you through a ground school before you can go up on the zip line course. Once you've done that, you can do any of the courses as many times as you want. They do a good job explaining the difficulty levels of each and making recommendations. There's also a ninja warrior type wall where you run up the wall and pull yourself over. That's where we ran into Curtis, who provided amazing customer service as well as coaching on how to scale the wall the right away. There's a few slides as well as lots of things to climb. I'm not super flexible so some of the smaller spaces just did not appeal to me, and 2 of the 3 slides require some real work to get into. We paid for 3 hours and after 2.5 hours felt like we'd done all we could do. You can get a free soft drink upstairs for filling out a survey, and they have a free selfie station, as well as a cafe & lounge areas. A couple of the climbing walls were closed due to the brick hand grabs missing and there were a couple of pipe hand rails broken...but I'm sure it all gets hard use. Overall I recommend the experience and hope to take my kids there soon. read more

Fritz’s Adventure - The Colony - Slide - Ziplining Near Me - The Colony, Texas

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So much to do for kids, even if you buy the pass without the harness activities. The climbing structures are very unique! I've never seen anything like this before. I think we were there 4 hours and kids would happily have stayed longer! We didn't even do the treetop (top tier) pass. (They spent at least 30 min just pretending to fly the plane.) FYI -Age 9 and under must have a paid adult with a like-kind entry level pass. -A large (ninja turtle style) maze of pretend sewers/manholes exists under the main level. The spaces are very tight for an average sized adult crawling on all fours....probably impassable for a large adult. It's was a BIG hit with my kids, but it is next to impossible to find them since there are many pathways and at least 7 exits/entrances to the tunnel system. Some areas are dark and could be a bit scary at first for small kids....but let me stress...VERY fun for them. If your kids will need assistance in the tunnels, I suggest brining knee pads for yourself lol. Good value for the price! Staff were friendly. Food looked good, but we didn't try it. read more

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A $25 fee to watch your kids play?! It's already $25-$35 per kid. I'm okay with being charged a small fee for a non participating adult but charging the same price as a kid playing is ridiculous. I highly recommend changing this policy because I don't know any parent who wants to pay for that. read more

We had the best day. The staff was so amazing and so friendly! They were so accommodating and helpful. Curtis was such a light and joy to be around! By the time we left he could just come on home and be part of our family. Fritz's was so fun and we will surely be back! I want to gate keep this place but I really want everyone to come have the same fun we had! read more

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We booked a birthday party for my 11-yo son and several of his friends. Prior to booking, we took my son and daughter to Fritz's to make sure he and his friends would "pass" all of the safety standards to do ALL of the activities, as our son is the smallest out of his group of friends. Upon arrival, we were then told by the workers at the front desk that our boys would not be able to do everything in the complex, even though they all met the height requirement. We spoke with a number of assistant managers and ultimately the manager...all of whom were rude and not forthcoming about why the boys couldn't do everything even with a passed height test. Had we known this in advance, we would have never booked the party. A partial refund is not sufficient to rectify this situation, as we would have spent our dollars elsewhere. Needless to say, the birthday party was a total bust, outside of our party host, Curtis. Curtis did everything he could to make the most of a disappointing situation. Unfortunately, we will likely never be back and highly encourage anyone with tweens and teens to get something in writing. Apparently, having been before and not been limited does not mean that you will be allowed full access in the future. read more

Great venue for kids and teens. Very well constructed and highly staffed for safety. Our grandchildren had a perfect day and can't wait to return. Since it's mostly indoors it's a great place when the weather outdoors is too hot or cold. read more

Announce the hours for outside activities. Dropped off 5 kids off and paid addtl pricing and was never told they stopped or closed outside hours. Not to mention my son is nonverbal autistic and will not do most of the activities, we were told he wouldn't be charged. But guess what lol. I Noticed after wards. That wasn't the case read more

We were shocked at how outrageous the pricing is here. We paid $129 for my husband and our two young kids -- and since they're too young for ziplining, we didn't even get to use the main attraction. For what was actually available to do, the cost simply doesn't justify itself. On top of that, while waiting for my family on the first floor, I was told I couldn't even wait there because I didn't have the "right" bracelet. Imagine paying $129 and then being told you have to move to the café just to sit and wait! This place nickel-and-dimes you without offering value in return. For that price, I'd expect at least a meal or something else included. Instead, it felt like a complete waste. Avoid this place and take your family somewhere you can actually enjoy time together without overpaying. We will not be back! read more

I recently had the pleasure of visiting Fritz's Adventure (8/24), and I can't recommend them highly enough! From start to finish, the staff made the day unforgettable. The merchandise worker and check-in (Emily?) were very welcoming. The staff beyond the check-in counter were not only professional and safety-conscious but also incredibly friendly, upbeat and encouraging! Team Lead Pompei, Izzy, Adolfo and Brian made our experience at the tree tops memorable! Want to also give a shoutout to whoever was leading the birthday parties by the outdoor zipline area (couldn't get name bc I was up high!), the energy he had with the kids was unbeatable! The course itself was well-designed, offering a perfect mix of adrenaline and scenic beauty. Every step of the way, the guides were attentive, knowledgeable and genuinely passionate about what they do. Their enthusiasm was contagious and made the whole experience even more enjoyable. Thought this would be primarily for kids but being an adult, I had the best time! read more

Really awesome place!! Went here with a small group of friends and the only complaint I would have is we didn't realize the time it would take to get into a harness for the larger routes. We paid for a 3 hour all access pass and didn't get into the harness until 1.5 hours after we arrived due to the line to get fitted with the gear and then the subsequent safety instruction. So we ended up only getting the 2 difficult routes in. Which were awesome!!! But if you plan to experience everything I would give yourself 5+ hours at least. read more

Went in for the first time today and overall, DID NOT like it! This place is basically a bigger version of an Urban Air or similar park but with a much pricey ticket! Ticket for this place is expensive and they also have different prices depending on which day you are planning to go. Tickets are confusing and not clearly defined who will need one and what are the height requirements. I walked in today and found out that if your child is 9 and under then someone 18 and over needs to have a basic park entry ticket of $25, whether participating in any activity or not, just to "watch/supervise" their child. This is ridiculous as child can be clearly watched/seen from anywhere inside as this park is not like a huge disneyland or six flags type theme park. Also, when buying ticket online, nowhere it says that a child 9 and under will need someone 18 and over with at least a basic park entry ticket. This basic park entry ticket will only allow you to do the tunnels and couple of basic slides. $25 for these, really? I also found out that a TreeTops (Zipline) course requires a height of at least 55". Again, this important information is also not clearly defined online which I am not sure why. They definitely need to update their online ticket and height information along with the supervision ticket requirement and should not make it so confusing. I also so online in their website under "CAFÉ PASS" that a paid guest of 16+ is required for child 9 and under. If it is 18+, as I was told, then why online it says 16+? Keep in mind that if you buy 3-hour ticket then it will count everything including the time you wait in line to do any activity! The TreeTops (Zipline) definitely takes time to first get in then briefing/training and then the course. Again, everything counts towards your 3 hour! Parking is limited and if full then you need to park across at NFM and walk back. They have a locker available for $7 at the front entrance if you want to store anything. No discount is available except military which gets 10%. Didn't try or check the prices of the food so I don't know anything about that. Based upon the pricey experience and the ridiculous requirement, I am not sure if I will go back or recommend this place to other. read more

I loved it! Curtis is the best and really made my experience amazing! The indoor Ziplines are so fun and great for warm weather! read more

Fritz’s Adventure - The Colony - Ziplining Near Me - The Colony, Texas

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We arrived 20 minutes early for our 1:30 PM entry time, having pre-purchased our tickets and completed all required waivers online in advance. Despite this, we waited at the check-in area over 30 minutes. It wasn't because the park was busy and line was long--we were only the fourth family there--but because of a breakdown in your waiver and staff check-in skill. My electronic ticket pass had to be scanned and rescanned three times, only to result in the wrong entry passes being issued. The process was repeated multiple times for no apparent reason. The so-called "convenience" of pre-purchasing tickets was nonexistent, and the $6 convenience fee felt like an insult rather than a benefit. Meanwhile, several employees and managers stood nearby talking rather than helping to move the line along. It was disorganized, inefficient, and frustrating for everyone waiting. Later, I encountered another disappointing situation in your café. After ordering food and drinks and placing them at a table along with my belongings, I stepped away for roughly 15 minutes to gather my boys--only to return and find the table cleared. My personal belongings, a full pizza, multiple drinks, and new refillable cups had all been thrown away. The café was not busy at the time, and the food was clearly not finished. When I asked staff about it, I was told the table appeared unattended and was cleared according to "policy." The manager's handling of the situation only made it worse. He approached with a dismissive attitude, saying, "I know it's frustrating, but what do you want us to do about it?" rather than offering a solution. When I expressed my concern, he cited a policy that any table left unattended for 10 minutes could be cleared for others--regardless of whether food or belongings were still present. That kind of rigid, unempathetic approach to guests--especially families with young children--is unacceptable. As a parent, I expect far better communication, better organization, and, most importantly, accountability when things go wrong. Unfortunately, this experience showed a lack of all three. From the chaotic check-in process to the mishandling of our food and the unprofessional response from management, this visit left a very negative first impression. read more

It was so much fun! Me and my husband went for his birthday and we had a great time. We did a rock wall climb, zip lining, wall run (like American ninja warrior), laser tag and so much more. Would definitely recommend and if you go make sure it's cooler outside if you're planning on doing the tree course outside. Brian, Devon, Jocelyn, and Tony helped us out and they were all so helpful and sweet. Everyone was so friendly right from when we walked in. I can't wait to go back! read more