I've used Monro for the last 5 years or so. I once ran over a screw and drove directly there. They…read morewere able to get a new tire for me immediately. Over the last 5 years, they've replaced my exhaust, wheel bearings, steering, you name it. They've always been fast and friendly, and I credit them with keeping my car running for so long (200k+ miles)

I like how you can see the garage and your car being worked on from the waiting room because I've…read morebeen lied to by another business nearby Who insisted they rotated my tires ( I chalked them and so I knew they weren't rotated). Jim was amazingly friendly and fair and the reason I bought my tires here and continue to come back for oil changes. I was sad to see he left but I hope the person who replaced him fills his shoes well & with integrity like Jim.

Very dishonest and misleading dealership. Their listing for a 2014 Honda CR-V stated that the…read morevehicle had new brakes all around and excellent tires. In addition, during a phone call with Michael Megresh, the owner, he told me the tires were new all around. I live about an hour away, so I did not want to drive there until I had financing arranged through a third party. I relied on the statements in their listing and on what I was told over the phone. Those statements, which are still on their website, were completely false and, in my opinion, borderline fraudulent. Because I was seriously interested in the vehicle, I paid $195 to have a well-respected independent pre-purchase inspection company inspect the car. The inspection found that the brake pads were only about 50%. The tires were mismatched, with three of one kind and one different tire. The tread depth was only 4/32nds. One tire had a gash in the sidewall, and another tire was badly worn on the outside edge. One of the most important things to me was finding a vehicle with good tires and good brakes so I would not immediately have to spend money on maintenance. I assumed the description they posted on every site where they listed the car was truthful. It was not. It could not have been more misleading. When I called the salesperson I had been dealing with, he said he had given the matter to his boss. That is when I called Mr. Megresh. I have never been treated so rudely as a customer. He told me my inspection company was lying to me and did not know what they were doing. What possible motive would an independent inspection company have to give me false information? Despite the inspection results, he still insisted the tires were excellent and the brakes were new. Then he had the nerve to offer only $200 off the price of the vehicle. The only reason I paid for the inspection was because I relied on their representations that the vehicle had new brakes and excellent, or supposedly new, tires. Both of those statements were false. All I asked for was reimbursement of my $195 inspection fee because their misleading listing caused me to spend that money. Whatever you do, stay away from this dealership. In my opinion, they made false and fraudulent statements in their listing and over the phone, treated me rudely when confronted with the inspection results, and refused to take responsibility. They will tell you anything to sell a car. Be very careful.

Where do I even begin? This dealership is incredibly dishonest. They took my deposit and assured me…read morethat the van was in excellent condition and completely rust-free. I flew from Chicago to Cleveland just to buy this car, and when I asked about its condition, they claimed it was in great shape, with 'no rust'--even the website description said so. But what I found on arrival was appalling. The van was filthy, covered in visible rust, with rocker panels poorly patched up with cracked, uneven Bondo. I lifted the plastic cover of the engine, and it was full of rat droppings, crumbled foam, and other debris. The engine started squealing within minutes due to a loose pulley, and there was a loose heat shield lying in the engine bay, ready to be sucked into the belt. Every single engine bolt looked it it would break off if you tried removing it. Then I looked underneath, and it was the most rusted-out vehicle I've ever seen. Junkyard parts still had the salvage codes marked on them, and the rear suspension was so rusted that bolts had fused with brackets. Everything attached to the frame looked like a flaky croissant - delaminating, crumbling steel. As a metal fabricator, I immediately recognized signs of frame damage and a terrible repair job, hidden with a quick spray of fresh paint over the welds. None of this was reported on the Carfax, which should have at least flagged it as a salvage title. FRAME DAMAGE IS SERIOUS! It didn't end there. The rocker panels had stress cracks that made the van look like it would literally fold in half if driven. When I confronted the dealer, he refused to give me a full refund of my deposit. So, after spending over $1,000 on flights and travel for this wasted trip, I had to walk away, out well over a thousand dollars including the deposit. They wanted more than $8,500 for a van that looked like it had been left in a river for a decade. You couldn't get $ 1,500 if you were to trade it in! Do not trust this dealership - they're dishonest and their vehicles are dangerous.