No employees at counter for check in or bag drop 2 hours before flight. No people, no signs, just lots of passengers standing around waiting. Truly a Mickey Mouse organization. read more

flew Nashville to Orlando round trip a week apart. Flight, service, check in smooth as silk, departure and landings all on time. So many 1 star reviews, I was hesitant but booked anyway due to the the hard to beat fares. No regrets and I will use them again. It is a no frills airline and that's reflected in the pricing, so for most of the negative reviewers, you probably like being catered to but you get what you pay for. I had no problem with Frontier read more

If I could give them a zero rating, I would. One star is too generous. They changed my flight so that the first flight left later and my connecting flight left earlier and failed to tell me this. I confirmed my return flight when my trip started (frontier was return only, took united for departing flight to Nola) and found the error myself - even on the "my flights" confirmation page there was no alert or anything. Called them and have spent already easily 10+ hours on the phone with them. Terrible service. They hire people who can hardly speak English and they put me on the "next available" connecting flight, which was 22 hours after I landed at the connecting airport. Zero compensation, zero accommodations, zero meal vouchers. Called customer relations where I was on hold for 3 hours and 5 minutes before someone picked up and he referred to some "compensation matrix" which he refused to let me see and said he could offer me a $30 voucher bc this was classified as a "mere inconvenience." Just the tip of the iceberg. Asked for voucher to be emailed to me, woman (speaking to a diff rep) said she confirmed it was just emailed to me and I asked her to tell me what my email address was and she responded "oh. Looks like we don't have your email address on file." This is just the tip of the iceberg. I can't justify spending any more time on them. PLEASE SPREAD THE WORD AND NEVER TAKE FRONTIER AIRLINES AGAIN!!!!!! read more

Nashville agents at the gate are horrible! This airline should be ashamed of the 2 girls at the gate!!! Unprofessional, rude and disrespectful! Forced me to check a carry on bag when the girl at the ticket counter said it was fine! Also, this was my return flight and the bag was fine on the way out! Never fly this airline!!! Asha, the girl at the gate said, I made announcements about the bags! I told her I was hearing impaired and couldn't understand what she was saying (she spoke quickly). Her reply was, well, I made the announcements! I want to know why the rules change coming from different employees! read more

I purchased my ticket for 8/18/19 on 8/16/19 online. I go to the ticket counter and the lady said that my flight is for 9/1/19. I told her no it's not I made sure it was for aug 18 before I bought my ticket. The lady said that this has happened 30 times that day and to call customer service, so I did. Chris in customer services told me I made the mistake and I need to pay an extra $163 on top of the $155.30 that I have already paid for to be on the flight for 8/18/19. I had to be back so I paid it. I called back customer service and told them what had happened and they still proceed to tell me it was my fault even if 30 others did the something. Now I get if it was one or two people it would be on my end but 30 in the time that an employee worked, I'm sorry but it is something in the company's end. They will not give me a credit for the second plane ticket I bought for the same day when I shouldn't have had too. Beware of this company. I honestly will not be using them again or recommending them to anyone. read more

I was looking for a NEGATIVE 5 STAR . . . . but Yelp didn't allow that option!!! My flight (241 Nashville to Denver 5-22-2015) was scheduled to depart Nashville, TN at 12:30 and direct flight to Denver. I arrive at BNA STANDING AT Frontier's COUNTER at 11:50am. 11:50 am folks. Not surprisingly, not a SINGLE agent was behind the counter, UNlike EVERY other airline check in counter at BNA. I have to ask a lady from the United Airlines counter (which was right next to Frontier's counter) to walk back and get a Frontier employee. Employee gets out to counter and I expect to go through the normal routine of checking my bag, printing boarding pass, etc. Well, Frontier employee informs me I HAVE to check in 45 minutes before flight is scheduled to leave. I inform her that I tried doing just that last night (15 hours before flight was scheduled to depart) but the website kept kicking me off and WOULD NOT let me check in. By this time its only 11:57 am and I would have AMPLE TIME to get through security and get on that flight (241) to Denver . . . BUT NOOOOOOOOOOO . . . Employee said their WHOLE SYSTEM just SHUTS DOWN when the 45 minute mark has passed on departing flights!!!! Even after I explain to her that I would have had time to get here if not been for a wreck on I-24/I-40 exchange (obviously out of my hands on that happening) she STILL said she could not help me!!! I am simply AMAZED and astonished that this PISS POOR AIRLINE is still in business!! I really am. If I was stranded in a remote place like Alaska or Idaho or Montana . . . . and I found an airport that only allowed Frontier Airlines to depart and land . . . I would try WALKING back home instead of having to deal with Frontier Airlines. I would risk being ATE BY A GRIZZLY BEAR, DYING of Pneumonia or frostbite, or being shredded to pieces by a mountain lion before I'll EVER BOOK OR STEP FOOT on a plane that says "Frontier Airlines" on the side of it!!!! _Colby Martin Oh yea . . . . FRONTIER AIRLINES . . . . I HATE YOU AND HOPE YOU FILE BANKRUPTCY IN THE NEAR FUTURE!!!!!!! Like seriously . . . . I will have people over, order pizzas and a keg when the PISS POOR COMPANY THAT YOU ARE has to file for Bankruptcy!!!!! read more

Our flight leaves in just a little over an hour, but I've been in this line for 30 minutes with nobody from frontier airlines in sight. Horrible customer service. read more

Fares are great but the extra fees for bags, beverages, snacks etc are excessive. Our flight was cancelled at the last moment with no explanation given. Vouchers provided were not helpful. Cost us an extra day and overnight, I missed a day of work. When we finally got home the next day we sat in the plane on the runway for almost an hour waiting on a Frontier gate to open up. The pilot told us he couldn't reach any of their people at the airport to find out what the problem was. Staff weren't terrible but not very friendly. I won't fly Frontier again if I can possibly avoid it (so the vouchers for other Frontier flights are not of real value to me) read more

Hidden fees galore! This airline sucks! Last time I ever fly with this co. Southwest ftw!

The worst experience and customer service I have EVER seen in my life!!! Please don't waste your money here, you will be mistreated and very disappointed!!!!! #NEVERAGAIN!!! read more

The flight crew and the plane and the flight went very smoothly however the issue is with the ticket agent at the counter at the Las Vegas airport. First of all, I was unable to check in on the kiosks and had to go wait in a very long line to get checked in and get my boarding pass. Out of the tin counter space is available only four of them were may end with ticket agents. And because people were coming in late for planes that we're getting ready to leave they stop serving those of us who actually followed the rules and got to the airport early to help these people who basically got to jump the entire line so they could get to their flights. The ticket agent didn't even try to apologize to us and told us we were just going to have to wait or we could leave. I don't think it's right to punish those of us who get there two or three hours early to get to our planes and force us to have to wait for those people who just rolled in the door five minutes ago to now get the bypass a line that I waited in for over two hours so that they can get their boarding passes first and get onto the flight. I called customer service and was hung up on twice. I will probably never use frontier airlines again just because of their customer service and their ticket counter crew. The flight crew again wasn't perfect I have no complaints about the flight attendant or the pilot. read more

It is unbelievable the first flight of they day and they can not get it off on time. They reference a maintenance issues but seriously they plane has been on the ground since last night! I guess it is safe to say Frontier will get you to your destination but not when your schedule 100% of the time. read more

This was our first time flying Frontier Airlines. We flew from Nashville to Las Vegas. I was a little worried especially seeing the bad reviews but we had a GREAT experience using Frontier. The check-in went smoothly and the staff was very helpful. My wife is very uneasy about flying and the flight attendants made special trips to see how she was doing. The staff was very nice and helpful. The seats can be a little uncomfortable after awhile with very tight space. The flight was very smooth. Overall we would definitely use Frontier Airlines again. Great Experience! read more

Not good service. Flying attendants didn't even acknowledge us if we wanted to buy anything.

Horrible service!!! Treat passengers like rented rats. 2+ hour delay and sitting on the fucking tarmac " waiting for de-icer". 20 minutes delay is now 46 on tarmac and waiting!! I'll pay the extra rather than fly Greyhound again. shit!!! The departure board wasn't even updated to reflect new "departure" time. The lies continue.... What other industry gets away with this??? Oh yeah, your Dr. read more

Flown Frontier Airlines many times to Denver over the years and it seems their service has gone down a lot. The seats are not comfortable anymore and it's sad they don't give you any type of refreshments for free. They can often be cheaper than other airlines but I don't think the lack of service is worth the savings. Would like to see this airline go back to the way it used to be. read more

I travel a lot, so I've had the opportunity to be treated poorly by a lot of airlines, but this one takes the cake. We had a flight booked from Nashville to Orlando (#1684) today that was cancelled two hours before it left because of "weather," though we later found out that the location the plane was coming from to get to us was not experiencing bad weather today. We figured fine, we'll go to the airport and have them rebook us for tomorrow morning. Somehow, there was nothing going out on Frontier until Saturday, which is six days from now and also overlaps another trip that we have booked. This is how we discovered that Frontier is the kind of irresponsible airline that has no agreements with other airlines to redirect passengers in case of cancellation. All they can do is refund your ticket, which doesn't help you at that point, as airfare (shocker) becomes more expensive when you need to rebook the day of (you do not, by the way, get this refund right away; it takes 7-10 business days and they refuse to give you a confirmation receipt...what?!). They also told us they couldn't help with a rental car (which we're splitting with two other irate passengers to get to Orlando before NEXT WEEK) or hotel expenses, even though their brilliant suggestion was that we stay in Nashville all week on our own dime to get the next flight out. No. That's not how this works. We held up our end of the deal as customers; we paid for tickets, we were at the airport on time for our flight. If you don't deliver the promised services, your job is to make it right. At the very least, you pay for the CAR that is now going to take us TWELVE HOURS to drive to Florida to get there so we can go to work on Monday (because otherwise, your company is now eating our military leave days, too--it was that or miss seeing my family, whom I do not live near because of where I'm stationed, and whom I therefore see for about four days a year). The complete and utter lack of regard for customers is astounding to me. Truly, I have never seen worse, and I think that many of us who were supposed to be on that flight today learned a valuable lesson: not Frontier. Not ever again. read more

Never. Ever. Fly Frontier Airlines! I was 15 minutes into my flight home when the plane developed mechanical problems and we had to return to the airport. After being held captive, quite literally, for 5 hours, 180 passengers and I are still waiting to find out our fate. I was on the phone for over 50 minutes and transferred 3 times from India to Hawaii, most of that being on hold. The airline refuses to refund any portion of our fares and won't do anything until they decide IF the flight is even going to leave tonight! Meanwhile. There are families with small children, service animals, etc who can't leave the area because we keep being delayed and delayed and delayed. All the restaurants in the airport are closed so we have no way to get anything to eat until tomorrow morning while being forced to sleep here! Never. EVER fly Frontier!! The only reason this rating has one star is because it won't post otherwise. I wish there were 'negative' stars! read more

Last time I'll ever fly frontier. I don't care how cheap their tickets may be.... fact is they suck, they suck big balls, they suck the biggest balls of them all....I've now been sitting in my terminal for an hour and a half past boarding time because of "an incident with the laboratories". They still have yet to actually announce an estimated delay time, instead they've been dragging us along by announcing every 20 mins or so that we will begin boarding as soon as the situation resolves itself. On top of this my girlfriend accidentally purchased a carry on and check bag when her carry on was only a purse and they wouldn't reimburse us for it. They smiled and said "oh ya you can add a bag whenever... I'm standing at the airport with everything that I have brought, why the hell would I need to add another bag at anytime!? This being said why the hell would you need to pay for a carry-on to begin with? If you check a bag you have to pay so that they can pay the people who load your luggage on the plane. So since If I was to carry on my own bag why would I be paying 40$ extra? So all and all DONT FLY FRONTIER!!! read more

This will be my first time to fly frontier. So far I am less than impressed. It was pointless to check in online since I didn't have a printer in my hotel room to print tickets and was not given option for e-ticket. The kiosk at counter were out of order. I had to pay $30 for my carry on , which I didn't expect. There was one attendant at the counter which made for a lengthy check in. However he was very polite. The electronic board at gate didn't seem to work so there was no notification that the flight was delayed. There was also no attendant at the gate to verbally say there was a delay. Due to website issues I could not download app. I had to visit the website to check flight status. My flight should be leaving as I am typing this and still no one has made an announcement of what is going on. I would call this sub-par. read more

Frontier airlines SUCKS. FYI to my traveling friends, carry on bags are 30 bucks. Thats right, carry ons. AND if they conveniently forget to tell you that at ticketing it's DOUBLE at the gate. I will never fly this cattle carrier again. Oh yeah, 5 by 8 inch seat back trays that are dirty, and no seat back entertainment. THE WORST. If they charge me again at my connection there will be a social media firestorm...I'll update in 2 or 3 hours. The one star is because I had to to post this. read more

Worst airline ever! It was a big mistake for me! I won't try it ever again, I advise you to better look for other airline;

terrible service, cramped planes, never on time. I've flown frontier a few times out of Nashville and have always been disappointed. The only perk is if you get the cheapest, less than $50 fares... only then is it worth the terrible service and constant delays. Otherwise, with all the fees, it's not that much cheaper than any other airline. Unlikely I will ever fly Frontier again. I would much rather just pay a little bit extra to have better service, nicer plane, less headaches and stress with another airline. Thank you Southwest (and some of the others) for being a beacon of reliability and service in the Nashville area! I really just don't understand why anyone would fly Frontier. read more

Arrived 2.5 hours before my flight to check a bag. No one at the counter for 40 minutes. Finally checked bag without a hello or thank you. Literally confirmed name and said 'Gate A2'. On plane flight attendant asked if the isle passenger wanted a water but not me or the window seat passenger. Had to wait to exit the plane because another crew was already in the isle cleaning. Tried to call customer service. 39 minute wait. Beware of rates. Everything is unbundled in economy. Pay to pick seat. Pay for carry on. Pay $2 for a coke on flight. Just be careful. It may be the cheapest on first glance, but may not be if you want anything...including customer service. read more

The week of February 16th I began calling Frontier daily. Each day I received a combination of "Due to unusually high call volumes please try your call again later" or "We are experiencing high call volumes, please stay on the line". When I received the latter message I would wait on hold for at least an hour at a time before giving up. This most recent weekend I decided to try facebook and twitter as I had still had no luck in getting through to anyone. On facebook I posted to the page and immediately received a response, but when I provided my number and asked someone to call me I never received a call. On twitter I was able to get a bit more information. However the only options provided to me were to cancel my flight and be refunded (an impossible option as even back on January 29th when they first changed my flight time I looked for flights during my travel dates on other airlines and could find nothing remotely close to the $200 round trip amounts I had seen in mid-December when I originally looked). The second option they provided me was choosing any other flight option around my date. This is also an unacceptable solution because there are no real options. Frontier only has one daily flight and all are at 8:30 am that week. Choosing any other day would either cut my vacation short by a day (leaving the day before) or cost me a day of work (~400) if I left the next day. The fact that on top of this appalling change in flight and no real options I have been unable to get a hold of anyone at Frontier for a month now is ridiculous. I never thought I would say a company has worse Customer Service than Comcast, but Frontier certainly does. When I asked to file a complaint or speak to the supervisor they gave me a number and the prompts to follow to make a complaint over the phone or told me to call reservations and speak to a supervisor. This is where there idiocy and utter lack of customer service was at its peak. The main issue I had was not being able to get through on their phone line to begin with and the solution they offer is to call the same customer service number I have already been calling for the past month to no avail???? I have never in my life experienced worse customer service than has been displayed by Frontier. read more

It was my first time to fly with this airline and it is my Last horrible customers service make me pay $30 for my little bag is very rude to do this at the airport and given wrong information by phone to get people make them pay more money and you don't serve any drink in the plane that is very unkind tell everyone you on care about money hated so much never again I will do business with you. read more

On our return flight home, once again, the WORST experience. Frontier Airlines will never get another dime of my money. We went to check in and the man asked if we minded sitting in the emergency isle. We said that is fine. Next thing we know, the man is telling us that the computer has locked him out because we were there 44 minutes before the flight and they require that we check in 45 minutes before the flight. 1 MINUTE!!! So then we were delayed 24 hours and had to sleep in the airport . 1 minute people!!! No exceptions. Did my research and every other airline is 30 minutes. We had to make additional arrangements for our kids, pets, work, etc. all because of 1 minute. They are not only the worst airline, they are the worst company ever. This company deserves no stars. They care nothing about customer service. Southwest Airlines is for me from now on!!! read more

Despicable company. Nominating for most penny pinching company in America. Every single self check in terminal was broken at the airport and they don't man the desk until two hours before a given flight. The price is proportional to the service. Can't wait to see this company go under. They're not worth the extra details. Ill walk from Nashville to Oakland next time. read more

Not the first time I've flown Frontier, but this is the worst experience. Tried to check baggage but was told we'd have to wait until 2 hours prior to the flight. Since wed never had this happen before, called Frontier CS, and was told that we should be able to go ahead and check. In line a second time. Still a no-go, and the gate attendant was RUDE. I told her what CS said, but she still refused. I asked her name, and she said she didn't have to give it to me. So now I get to go through this ONE MORE TIME. Any bets on whether my luggage gets "lost"? read more

My first time flying with Frontier and also my last!! We were surprised to be charged $40 per bag for carry on luggage, first time EVER with any airline and no mention of it when I booked the flight online. When I told the ticketing agent, she said "you should have asked if there was a charge for carry on luggage when you booked it." It didn't occur to me to ask because I've never heard of an airline charging for bags that are carried on. My husband I were flying together, but they had us seated on different rows on opposite sides of the aisle in window seats. We asked to sit together and were told by ticketing agent and gate agents that our flight was full and they could not move us. We made reservations 4 months ago. Once we boarded, there were numerous empty seats, including 2 available seats on the opposite side of my row. On a positive note, flight attendants were friendly and helpful, plane was clean and comfortable. I filed a complaint with Frontier Airline and received this response: "We are sorry for any inconvenience". Are you sorry because your ticketing agent AND gate agents made no attempt to seat us together?? Or are you sorry we had no idea we would be charged $90 to carry on our own luggage?? We fly 2-3 times per year but NEVER AGAIN with this airline!!!!! read more

My daughter checked in over 2 hours early. All lugguge lost by arrival in Denver Co. All Frontier can say is they dont know. Luggege included her military uniforms. Good job Frontier in Nashville. Way to treat our troops. Make sure word gets out to all military to avoid this airlines. read more