Amazing airline! Great Flight Crew!! Top notch and seasoned pilots!! We have had the best experiences as a family flying on Frontier. It is disappointing to see bad reviews. Flying can be stressful, and no airline is immune to the difficulties that arise. The crew has ALWAYS been professional and helpful. Most recently our plane was diverted to Philadelphia because of dangerous weather in Providence, RI... the crew was completely on top of the needs of the passengers and calmly and professionally answered all questions and concerns from anyone who was nervous. Frontier Airlines has proven themselves to me and my family and we will all continue to be loyal customers for years to come. read more

Everyone employee that I have came in contact with has been super rude !! Danielle white just refused to help us when we had a problem with our seating issue that they caused.!! Never again will I fly on this airline. read more

Absolutely awful. They damaged my bag significantly and it has been a process trying to get my replacement bag. First, they denied me because I filled out the form 1 hour past the 4 hour deadline (which is ridiculous), and now have messed up the shipping information multiple times. My bag originally got delivered to Pomona, California when I clearly put in a Pennsylvania address. When I tried to get in touch with customer service AGAIN about this, they told me there isnt much they can do and I have to contact the third party where I bought the bag directly. It's been over a month and I am still dealing with this. Now my package is just showing "delayed" with no set Delivery date. I will never be flying Frontier again. read more

Don't pay for the upgraded seats in the front. They are a scam. Online it appears there are only two seats on either side of the aisle. There are three. The upgraded seats are just as narrow as all the others. Learn from my mistake! read more

Worst airline ever. No customer service. Every worker I have come into contact with has been rude. They charge for everything. They do things like make changes to your flight time two months in advance, but then don't let you get a refund for it. They have lines at their checkin/bag dropoff counter (before you even get to airport security) that take 2+ hours because they don't have any kiosks for bag dropoff. I was in a line where 20+ people missed a flight because of the long line, and they were making them pay for new flights. In the end, not worth the cheap flight costs read more

NEVER WILL I FLY THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!! This airline is a scam!!!!!!!! Don't be fooled by the upfront cost it ends up costing more then any other airline. They charge $80 plus tax for a carry-on, a small book bag with my computer. The personal item you can carry with you is tiny and would barely fit a computer. As for the plane, the plane was dirty, the seats were uncomfortable (absolutely the worst I have ever flown in), the tray tables were so small that I could not place my computer on them to work on and they charge for every single item including to check in/get a seat. Southwest, a comparable airline does not even come close to being this bad (they are OK, I would give them 3 stars). Below is emblematic of my experience on this airline. This airline is so bad that I have to relay the story of the couple next to me. They were an elderly couple, with not a large budget. They scraped enough to buy the tickets to see their grandkids. After paying the huge fees for the baggage, which they did not expect (you don't get this info until after you buy the tickets) they had no money left. So on the plane the woman wanted a cup of water, they would not give her one she had to buy a bottle for 2.99 plus tax. Not even a cup of water. So I decided to buy her one. I guess she annoyed the attendant enough with her request for a free cup of water that the attendant just walk away and did not give us anything. Just walked away. NEVER FLY THEM!!!!!!!!!!!!!!!!!!!!!! I would give them negative stars if possible. read more

If any manager is reading this DEBBY was the best flight attendant we've had in a very long time!!! We flew from Vegas to Philadelphia on 2142 on June 15th. Engaged with me son super sweet with everyone! Love when the crew makes the flight easier! read more

This was absolutely the WORST experience in my 40 years of flying domestically and internationally! It began with a confusing website, that seeks to fee you to infinity. Then the "Ghetto'' staff at the Philadelphia Frontier terminal could not be more disappointing (yes I said Ghetto...and they're proud about it!). Not only did they change my 5pm flight an hour before I got to the airport and rebooked me on a flight leaving 6 hours later, but that flight was then delayed 5 TIMES! It finally left 2am in the morning. None of the agents at the desk knew what they were doing or the first thing about quality customer service. They were rude and spent time to talking and joking with each other instead of focusing on customer needs. When I finally got on the plane it was delayed another 45 mins because they couldn't close the baggage doors. In addition to that the seats were the most uncomfortable I've ever sat in on a Airbus 320. And as expected when I finally arrived at my destination...my golf clubs were still in Philadelphia. (As I write this I have been on hold for 35 mins trying to talk to customer service...) DON'T FLY THIS AIRLINE...EVEN FOR THE CHEAP INITIAL PRICES QUOTES!!! You will pay more than the other airlines when it's finally tallied in time, effort and frustration. Never again! read more

Dirty filthy plane to match the dirty filthy stratifies of the staff. The plane was filled with trash, there was dried snot on the tray table and all Over the safety card. read more

NEVER FLY FRONTIER!!!!!!! Wow what an experience and it was not good at all. If I could give a negative star rating I would. I experienced not one but two delays on my recent flight. When I finally landed after a 6 hour delay (with no explanation as to why) I went to the baggage terminal to get my bag. As soon as it came up I could see it was damaged. The front zipper was torn wide open and over $90.00 worth of my personal belongings were missing. At this point it was after midnight so no one was available at the airport to speak with. By the time I got home it was after 1:00am and I was exhausted so I went to bed. I reported the claim early the next morning but it was refused because "I did not report it within 4 hours of landing." After spending over 45 minutes on the phone with Frontier they then said they could not do anything for me because they do not cover 'zippers." So which is it??? If you value your personal belongings do not fly Frontier. Either way this was my worst flying experience ever. As a final add this was the last straw as my reason for travel was to attend my Mother's funeral. read more

Frontier Airlines - Airlines Near Me - Philadelphia, Pennsylvania

If there was a rating for no stars I would give it 1.75 hours waiting to check in on a Saturday morning at 5am. Flight was delayed bc everyone was going to miss it Delayed in Mexico 5 hrs because of ineptness With that said Mexico check in was orderly and efficient, made PHL check in look like a 4th world country. Make matters worse we were given 75$ travel vouchers to fly this crap again, which expired in 90days. How many families of 6 fly every 90days???? If it came down to driving or flying Frontier anywhere, drive, walking would be better. Avoid at all costs read more

Frontier flight from San Juan to Philadelphia was delayed for 20 hours! without any explanation. Our family of three was issued food vouchers for $20, and that's almost a day! They did not provide us with a hotel, but offered to stay the night at the airport, probably to sleep on the floor. The stewards of our flight were not professional, could not answer questions, and one of them was not even dressed accordingly! Frontier may be one of the worst! read more

Whoah baby! A lot of angry customers. Luckily, I'm not one of them. I've flown Froniter about a half a dozen times now and I must say, I've been pleased with their services. Half of my flights have even landed 20-30 minutes early! Only one flight was changed and that was because of basically a blizzard in the cold tundra that is Chicago. All flights were changed and delayed that day so I can't fault this airline. They handled it the best they could I believe by sending me an email the night before and staffing two employees near the line helping to keep everyone calm and answer questions, even handing out papers with the customer service phone number on it. If you know a few things in advance, I think your experience with Frontier will be more enjoyable... -You will have to pay extra for everything including seat choices. $12 is the cheapest. -You will have to pay for your bags even carry-Ons but I will say I have taken on bags at no cost. They allow personal items and state "a laptop or purse" but we have definitely brought on duffles and backpacks and have seen others do so as well. Walk on like a boss and you're fine. Make sure your bag fits... 10" Depth 16" Width 24" Long 35lb Weight -If you need need to check a bag, their prices are lower than similar carries such as Spirit. $35/40 vs $50plus. Prices will be cheapest for bags when adding to your cart when you're booking the flight so make sure you think before booking. Most expensive way to do it will be at the check-in counter. -The legroom is a lot less than larger carriers -There is no wifi, in seat power outlets or screens built into the seats so if you have Little's who need it, make sure you pack a tablet or portable DVD player. -They do offer snacks on super short flights but charge $2.99 and up. They don't even supply drinks on short flights, just water of coffee. (Think a route such as PHL to Florida). Bring your own if you think you'll need more than water and definitely snacks for the wee ones. -They now fly in and out of other local to Philly airports such as Atlantic City & Trenton which gives you more options! I think if you're not flying too far/long and just need to get from A to B safely, and can carry on, Frontier makes a good option. I will also note that they seem to have many direct flights when other carries only offered flights with stops which non-stop is always a plus for me. *Also, don't forget to create and account and sign in to accumulate frequent flyer miles! read more

Frontier Airlines - They have different animals on the wing tips the kids love! They joked this was a "bear-plane" instead of an airplane. - Airlines Near Me - Philadelphia, Pennsylvania

Absolutely terrible experience and policies. They take pride in attempting to nickel and dime you every trip. Avoid this airline at all costs. You cannot check your bag too early for flight also. read more

Disclaimer ... I have never flown on Frontier but my girlfriend did. She told me when she retrieved her hard side luggage from baggage claim recently, her luggage was damaged terribly. In anger she immediately reported the issue to Frontier representatives in the airport. She said they offered her new replacement luggage on the spot. She said I couldn't believe it, they looked at the size of my damaged luggage, went to the back and brought me out a brand new replacement piece. Yesssss ... we all know that's not a good thing for an airline to have replacement luggage on the spot , a lot of folks must be reporting damages, but it's an FYI read more

Absolute trash. If you want your gate changed without notifying you and u find out 4 minutes before I leave then good luck, plus you'll probably be waiting over an hour for pretty much nothing. read more

Today, I have had the misfortune of traveling from Philadelphia to Orlando on Frontier Airlines and have never been so disappointed. Our flight 1171 was originally leaving Philadelohia at 934p. However, after our third delay, we are now leaving Philadelphia at 1149p. This thing that really pissed me off is the fact that we were being charged a $25.00 customer assist fee per person to be helped at the counter since we could not check in on line because of Frontier delaying its flight. We were told by the agent we should of checked in 24 hours ago before the delay even happened, therefore avoiding the fee at all. What a stupid thing to say to a customer who is already upset after being delayed 3hrs. The agent charged us for 1 person instead of 2, but should not gave charged us at all. I want my refund and will be reporting this situation to their corporate office. read more

My niece flew home on Thursday to spend some time with the family. Unfortunately, her sister tested positive for COVID the day after she arrived. She is due to fly home tomorrow on Frontier. We called the airline to explain the situation and that she hasn't received her test results yet and they refused to give her a refund, but said she could still fly home. DON'T FLY FRONTIER, your safety is obviously not their concern. They keep removing my posts from their website and Facebook page. read more

On July 15, 2024, I was scheduled to fly home with Frontier Airlines but randomly (after waiting 6 hours) we were told the flight was cancelled. We waited in line for another two hours to be rescheduled on a flight for Thursday July 18. At that time we were told that they would give us a voucher for a one night stay at the airport hotel. We NEVER received a voucher or email. The person at the hotel told us it happens all the time and if I wanted to pay that they would reimburse me. I paid for the room around 12pm. I went to the counter and spoke to numerous agent which keep telling me that the supervisor was not available because they were busy somewhere else. I went to the desk at 3 am on July 16 and there was a manager. The manager declined helping me until I finally got upset and she came to listen to what I had to say. (I wanna note there were two supervisor, Paula and Sofie and neither assisted. Puerto Rico Airport Frontier desk). Eventually they approved a room for July 16,2024. I explained I wasn't going to stay there on the 16th. All I wanted was for them to cover the July 15 stay. ALL I WANT IS WHAT THEY SAID THEY WOULD COVER ORIGINALLY. read more

Cheap flights and great crew. I have never been disappointed. They informed us of our delay and managed to make up some of the time. The plane was clean, crew was amazing, and the extras are affordable. I might upgrade if my flight was longer, but it would still be a fraction of the cost through other airlines. read more

Frontier Airlines - Airlines Near Me - Philadelphia, Pennsylvania

They have no customer service. They sent me a confirmation to refund my money and never did. You can't talk to a live rep. Please don't ever fly with them read more

This Airline is TERRIBLE. I tried to give them a chance but each time I do my flights are delayed or cancelled. They also nickel and dime their travelers about the size of personal items at the gate. I felt sorry for people being charged $100 for having a Fanny Pack on. It's not worth trying to save the money. Book with a better Airline! I know I will going forward. read more

I have to be honest....after reading the reviews, I was dead set against flying on Frontier! However, I would have missed and enjoyable flight! Yes, this is an aka carte airline, meaning you are paying for any extra. The customer service representatives at luggage, customer service and boarding are HORRIBLE, and need to be fired ASAP! They gather around and gossip the entire time; when you ask a question, they are nasty and pissed that you interrupted them! HOWEVER! The flight attendances and pilots are the most WONDERFUL employees of Frontier, EVER! Their attitudes displayed the highest level customer service! They made everything RIGHT! read more

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WORST Airline ever!!!! Don't take this , if you booked it cancel right now !!! And. Big FUCK YOU to the service and CEO Can't wait till they go bankrupt Lost our bags and were 3 hours late read more

Waited 45 minutes to deplane. At midnight. Worst was the constant barrage of "explanations" by the pilot.

Usually fly American. But with prices all over place have booked several Frontier flights, Tampa to Philadelphia, primarily, over past few months. I have been delayed at least 70% of the last five trips. And not just an hour or so.... 2 hours, 3 hours, and more. Will be going back to higher priced airlines, and will try to appreciate the generally on-time results. Currently delayed 3 hours, getting me home at 330 am. read more

The agent that assisted with checking in my military bags didn't greet me, instead when I walked up to the counter she put one finger up (meaning to wait) - She had brown/orange wig or weave . No eye contact and another agent came and assisted me with my baggage I was going to check in. I had two bags to check in.. .. when instructed to place my first bag on the scale. The first agent with orange brown hair then looked at my husband and who was assisting me with my baggage if he was also in the military. I interjected and told her both bags belonged to me. (She had an attitude as if either one of us had been rude to her). She didn't say anything again after asking my husband about the baggage he held for me during being assisted by the other attendant. Why would someone take a job and in customer service and have such a nasty disposition. She was on the phone the entire time and looked miserable. The employees at Frontier should go to customer relations training. To make things even better .. .. one of my checked bags didn't make it to the final destination. I will never fly with this airline again.. .. the first interaction passengers have with airline companies in person are the agents who check you in and they hire the rudest bunch to be the face of representatives of their company. read more

PLEASE PLEASE PLEASE dnt use this airline I'm very upset I fly about 8 Times An month an the first time I fly with these people they steal about 1000.00 in items outta my bag I'm Very upset I pay 50 to check a bag I expect my bag to be handle properly I land in PHL and check my bag all my brand new things are gone and they even take my belts outta my pants and take those witch we're gifts that can't be replace I'm So upset I wouldn't wish this on anyone how do you replace gifts people once purchased for you it's a different feel So I say that to say this PLease Please PLease If you can avoid this airline please do never happen with anyone else!!!!! read more

Dear Frontier Airlines, Even Spirit has better credit than you! Did you hear me???? S.P.I.R.I.T. 3 1/2 HOURS LATE NO COMMUNICATION. And you abandon your employees to face all these irritated frustrated CUSTOMERS eith no support or expertise! #FRONTIER #CUSTOMERSERVICE #BADBUSINESS read more

Frontier Airlines - It is now 10:58 p.m. The door isn't open the emplyees ate nowhere to be found. - Airlines Near Me - Philadelphia, Pennsylvania

Had the worst flight experience last night as Frontier cancelled our flight. After we waited 3 hours while it was delayed (flight was supposed to leave at 9:30pm), it took the manager ~1hr to show up and the options we were offered were to wait two days for the next flight, or take a $400 reimbursement if we flew with another airline (cheapest we could find the next day was $520), and after we told them it didn't cover the cost the manager said she knew and refused to do anything to help. She acted as if we were the inconvenience after we spent over 4 hours waiting in the terminal. Finally got to the hotel at 3am, after having to practically beg for hotel vouchers. Edit after arrival: and they lost my bag. read more

Worst airline I've ever flown on and it's only my first time flying with them. I was told my flight was going to be delayed an hour and 15 minutes later my flight was cancelled. I don't live at this particular place and just wanted to get home so with literally nowhere to go they rebooked my flight for late the next day. Mind you my flight was originally 8am so now it got pushed to late the next day. They comped me a hotel room at a gardehotel and when my shuttle gets to the airport it's overcrowded with all men and I get to the hotel and go to check in and they tell me they're fully booked and I would have to wait till 3pm it was 12pm at that point... Most frontier employees are rude and unprofessional and i will never fly with this airline again if I can help it. Now I'm back at the airport again. Had a flight for 5:30 and it just got delayed until 10pm... back to back cancellations for everyone... worst worst airline ever. So not worth it! Update 2: flight has been further delayed to 12:30am... read more

Frontier Airlines the worst airline... I'm forced to give one star but the best they deserve is ZERO STARS for Frontier airline! After arriving at the terminal gate with my 83 year old mother, who after long thought and anxiety about traveling one more time to visit her granddaughter and great grand babies.. with no warning, no representative available, I found out that the flight was canceled. From check in till we sat at the gate, the flight was on time. FRONTIER left us, and everyone on the flight, totally stranded and unaware that the flight was just canceled. Frontier offered no help, when we went to a desk that had an agent, we waited in a long line, to be offered no explanation and handed a card. They didn't just ruin an older womens push to visit her beloved family for Christmas, but my holiday and my niec and her family's holiday. I will never travel with Frontier again, and nor will any of my family members, and as a hairdresser,I'm will tell everyone I know to get the word out. read more

They will give you cheap rate then charge me $662.00 and said it was my error and they couldn't do anything about it. They charged me for all the options. They messed up and now i lost my money. Stay away from Frontier Airlines. Othe Airlines might look more expensive but are not if you have bags or carry-on. read more

Should be dubbed "Ghetto Airways" So unprofessional. Airline attendants barking out commands. I was told "I didn't look handicapped." When I asked to be in the wheelchair/accessibility line. BIG mistake. I had plenty of documentation to back it up. Airline attendants cracking jokes when we were in extreme turbulence. "don't worry-there's always the water!" --female flight attendant. Pay for luggage, carry-ons and drinks and snacks and everything else! Never ever again. Never never never. Beware-you get what you pay for! read more

If I could give zero stars I would. My daughter is flying from Mississippi to NJ with a layover in Florida. $54 dollar ticket great price I figure yes she'll have to pay a little extra for a seat and a checked bag it won't be too bad right? 10000% wrong. They tried to charge her $98 for a checked bag and $101 for a carry on. Are they joking? Why would I pay 4 times her ticket for bags? They want to charge double fees because she's taking 2 flights thats ridiculous. When I contacted frontier their response was I don't see a bag with the ticket add bags soon because the price will go up. We didn't add bags because they want to rape us with fees. Never buying frontier again should have gone with a big name airline that charges more but gives you a carry on and charges less for checked bags. She's shipping her luggage with fedex for $38. read more

Do not get their Barclays Credit Card Vendor Double charged for service. They Said there was a problem with the credit card service they were using. They tried SQ Above All Creation and PayPal. They said they issued a credit, but never did. I sent Barclays proof and copies of the correspondence, but they sided with the vendor. I stopped my automatic payments, but they ignored my request, and deducted the amount out of my bank account without my authorization. Now I have to start a lawsuit against them and the vendor. Very frustrating because they outsource their disputes to India. read more

I can't complain about this budget airline. And here's why. So yes last year I did have a flight get cancelled on me. However the communication was very clear well before I even left my house for the airport and they offered me reimbursement to fly out through another airline or a $500 voucher for each passenger. Um, I took the vouchers and got in the car and drove to my destination. The return flight of that reservation went fine and next two flights I took using the vouchers were flawless. I just returned from a round trip with them and the flight down was delayed and again, that didn't bother me because I was home and knew the story and showed up in time to board essentially and it was only an hour or so late. Nothing to worry about. And the flight home was not only on time, it was early. And we got home earlier than planned. The staff on the airline is very nice. Its easy to get through on the phone and they've helped me many times with changing things I needed to. The last flight I took was rescheduled a day and I was notified of the change well in advance and they gave me $100 voucher per passenger for the inconvenience. Another thing I liked was that we were traveling with my grandmother who walks with a cane and is hard of hearing. The flight attendant had cards written up to easily communicate with her so he wouldn't have to shout at her. They were also proactive with getting us a wheelchair when we arrived. The planes are comfortable enough for what it is. They do charge you for extras but so what? You don't have to pay them. I'll continue to use them when I need to take an inexpensive flight out of Harrisburg to the different areas they fly. read more

Terribl! Discrimination against physically disabled child! Kicked off my disabled child from Frontier flight #2609 on December 17th, 2023 claiming that it was not safe for her to sit in my lap during take off. My child is small, just like the other lap children being secured by their parents. When I did get her buckled into her seat and complied with this rule we were still kicked off the flight. No accommodations were made or suggested for my quadriplegic child. When I spoke to the captain and asked him for his name he covered his ID badge with his hand to conceal his credentials. When I pointed out what he was doing, the captain then removed his FAA required credentials and put it in his pocket stating that he would not give me his name. Obvious discrimination against quadriplegic child with special needs. Obvious violation of my disabled person civil rights, violation of ADA compliance. My advice... do not travel on Frontier airlines especially if you have any kind of disability. read more

It's deception at least and extortion at worst to offer a flight and then not inform you until you check in that it is actually going to cost you another $100 to have luggage and a seat on the plane. What a horrible experience. Never again. Pay the extra $50-$75 to fly with someone ANYONE else it will be cheaper and less stressful (not to mention more comfortable) in the end. Never. Again. read more

I just wrote the Airlines Pilot Association the following: On November 1st I traveled from PBI to PHL aboard Frontier F9 2346 and during that flight I came to realize that Airlines are trading safety for dollars. The window exit rows were completely empty of passengers! I'm not against airlines making money, but I am concerned when the making of money compromises my safety. I point this out to your organization as pilots in command are responsible for the safety of their passengers as well as any necessary briefing to advance that safe conveyance. My concern is simple and common sense. With no one at any of the 4 window exits, in the event of an emergency evacuation of the aircraft, no one has been briefed on the removal of these 33 pound window doors. Even more concerning is the rush to get to these exits that will take place and then in that confusion the first arrival will then need to figure out how to open the exit. This could easily wind up as we've seen with night club exits blocked during a fire emergency. Not a pretty scene when first responders find the bodies. The airlines will point out that the safety card in the seat backs provide information to all the passengers. I ask you, how many take the time to review these procedures? I've asked the FAA and the response that came back " there are no rules" governing the seats next to an emergency exit. I know some, if not all airlines restrict these seats from being occupied by the physically challenged passengers. That in itself should be telling us something. The FAA pointed me to a place on their website where rules and/ or changes in rules can be proposed. I ask your organization which represents the pilots in command, ultimately responsible for the safety of their passengers, to pursue rule changes making it mandatory that these seats be occupied. Occupied by fully briefed and physically capable humans able to remove these windows should it become necessary. We shouldn't allow airlines to put frail passengers in those seats merely because they can afford the additional cost of the seat. I await your reply, Carton1@comcast.net And I am a licensed private pilot and aircraft owner ! I encourage the flying public to mail and email the airlines and law makers for change to the rules governing exit row seats. read more