I'm giving them 1 stars because it won't let me do 0 stars as they are the worst company. Our delivery was supposed to arrive last week (6 day delivery). We were then provided a delivery date of 12/19 (day 10). When it didn't arrive, we escalated it and were told that they tried to deliver and their truck was too big to make the delivery and that a smaller truck would be needed. This was a lie as they never tried to deliver. We were assured that they would deliver today 12/20 (day 11) between 8-10am. I received a call at 9:30am telling me that they didn't have a truck in the area and that it would be tomorrow 12/21 (day 12). This is totally unacceptable. I worked in dispatch and there is no reason outside of mother nature or emergency to not make an appointment/delivery. It's also unacceptable to lie to the customer. read more

This carrier takes longer to ship the items. they say its only takes 7 to 8 business days (Normal Service) but unfortunately it takes more than that and takes almost a month. wasting money on this freight forwarder they will just keep your items hanging and do nothing about it. read more

agreed - the worst freight line around. shipped out a 2-part delivery from Phila. going to CA on May 13, an 8 day delivery. The shipment was separated when leaving connecting terminal on east coast here. One was delivered June 3, as of today June 4 customer still waiting for the 2nd part of the order. when they say 8 day delivery add 12 days or more. Maxi read more

Worst freight company ever. My goods have been stuck on a train for the past week and a half 50 miles from the pick up location. Customer service is unable to give me a delivery date. Transit time listed on their website was 3 days. Looks like we'll be lucky for 3 weeks. DO NOT USE THEM FOR ANYTHING! read more

We would highly recommend NEVER using this trucking company . Front Line was to deliver a shipment today but the driver did not get out of the cab to knock on the warehouse door upon arrival. There were over 20 employees inside . Instead, the driver called his dispatch to say the business is closed and they need to call to get us to open up. The dispatch called our office and the random call went to voicemail. When the message was listened to and reviewed we called back and were on hold for 30 minutes only to be told the driver left. We were then informed to redeliver the load it would cost over $100 extra plus a penalty. When we declined the charges and complained about their service, Front Line said they would no longer deliver the load and we have to come pick up the pallets at their dispatch . We now will hire another trucking company to do a local pick up at a considerable cost. Front Line needs to move to the Back of the Line or better yet, if nobody uses them they can just go out of business . This was an awful experience - there are many other trucking companies . Using Front Line is risky . read more

Shipped on October 30th, 2018. Just called and they estimate delivery on November 18th. Delivered the same canned response. "I understand" they said. "But we cannot guarantee a delivery date." Live and learn. I sure learned my lesson. I will never go with Frontline Freight again! read more

f I could give a lower rating than one star, I would. My experience with Frontline is the worst I have ever experienced with a trucking company. A cluster of mistakes from the get go. The driver turned around from an open commercial location and tried to charge a dry pick up fee claiming no one was there. They took longer than normal to ship cross country and then again turned around from drop off claiming multiple issues. This is by far the worst company I have ever dealt with and I highly suggest going with almost anyone else. They offered the cheapest rates and the rep said yeah but don't use them. I asked why and she said they were slow. I said slow is fine, so she said than it's probably alright. Slow WAS NOT the only issue, and I wish I had listened better to her reservations about this company. NEVER, NEVER, NEVER use this company. read more

I gave them one star because you can not select zero. Mates, don't rely on these peeps for your cargo. They will low ball you, give unrealistic time, and tell you that "Frontline Freight may not be the company for you". That was a direct quote over the phone. read more

I will never use this freight company , I just had the worst experience, i booked a shipment of 2 pallets from Chicago to California with a estimate 4 day delivery , 10 days pass, i called their customer service few times, to just get excuses, they took 15 days to delivery one of the pallets and lost the 2nd pallet, i called customer service again and they're not helpful at all, only excuses , I have to make a claim for my missing pallet, worst freight company and worst customer service. read more

KEEP AWAY. Probably the worst freight company I have ever dealt with. Quoted 4-5 day transit time between the midwest and NY. 1 day to Chicago 4 working days into the shipment and the freight has been sitting in the Chicago terminal waiting to be loaded onto a trailer heading to NY. They don't know when that will happen. Will be lucky to have it within 2 weeks from shipping date. If you don't need your freight use them read more

Our manufacturing company uses freight shipping a lot to get our workbenches out to our customers. When I set up the shipment, I make sure to write "This shipment has # number of boxes on one pallet. Please do not separate the boxes from each other or the pallet". Yet, they ignored my instructions and ended up separating the boxes and losing them. Our customer ended up delaying the opening of their store because they did not receive their workbenches on time, since this carrier lost the boxes. Now, we find out that Frontline wants to reclassify our freight to something other than what it really is and charge us an extra $135. First of all, you were never supposed to open the boxes. But since you did, you should have checked more carefully, you would know that they were wooden workbenches. Frontline is the only carrier that seems to reclassify our shipments. Our shipping broker informed us that they are a highly discredited carrier and not to use them anymore. As a company that does a lot of freight shipping, we will no longer use Frontline due to their carelessness and poor quality of service. If you care about your shipments, you will stay away from this carrier. read more

The worst experience we have ever had with an LTL company. Shipment was picked up 11/16 and got to the unloading dock by 11/25. Our First ETA was Friday 11/27. No show. Then every day after that it has updated to the next day.. It is now the 8th of December and they have still yet to deliver our shipment. It has been in their warehouse since 11/25 with no movement whatsoever. Customer Service is absolutely horrendous with zero help. Was told they "could not find drivers due to COVID" Yet every other pallet size order we have gotten through other LTL companies has not been delayed whatsoever. WILL NEVER USE THIS COMPANY AGAIN!!! STAY FAR AWAY!!! read more

Terrible service. Our company buys over $600,000 annually in LTL freight. DO NOT USE FRONTLINE. Many damages and company fights every claim. I would use a donkey and a cart before using FF again. read more

These guys are the worst, they don't even know how their bad service hurt our business. When I saw the comments I realized that it wasn't me the only one that feels this way. read more

NEVER AGAIN!!!!! Beyond unprofessional!! I have been dealing with different freight companies for close to 20 years now and never had such bad service like this. They don't tell you when they are going to deliver nor are they reliable enough to deliver on there initial estimate date. They delivered a week late. The driver lacks any type of social manners or skills was rude and lazy. He refused to put the pallets in the proper place than after talking to dispatch and agreed that we, the customer would push them into the store ourselves, instead of leaving them on the street (which was an extra 2 feet) the driver took off with the pallets without even telling us. While driving by with our pallets the driver turned to us and began to laugh. This was followed up by the company charging an extra fee of over a hundred dollars for storage fees because they claim they kept it that day!! Total scam!!! read more

Do not use them. They never care and respect customers. Their time frame never works. From CA TO NY they never ship before two weeks. This is my third one. Having same issue. Try to avoid them. read more

I use this company to move spas from California to Maryland and sure it may take a little longer than some carries but I just allow for the extra time and that saves me hundreds of dollars per load. The product always shows up for the most part damage free a few scratches here and there but nothing out of the ordinary for a 1000lb spa coming cross country. read more

DO NOT trust this company. I was expecting shipment 5-7 days from the warehouse, and even called customer service for updated statuses after a week. They assured me that it would be delivered the next day, I brought in a fully staffed store that next day. They never showed up. I called again, and they told me there were delays on deliveries which made them fall behind. They assured me again it would be delivered the "next day". Again, I had my staff come back the next day. Again, no show. Two days of fully staffed store, waste of payroll, time, and money. They did NOTHING to rectify the issue. WASTE OF TIME AND MONEY WITH THIS COMPANY - USE ANOTHER FREIGHT LINER!!!! read more

This company is the worst. If I could, I would not even give them one star. I had vinyl flooring shipped to me to GA from CA. The shipment arrived in Atlanta and sat in their warehouse forever. Every time I called customer service, I got a different promise depending on who you talk too. I requested to talk to a manager who never even called me back. After many attempts, I spoke with a manager who could not even tell me when my merchandize would be delivered. Absolutely a disaster company. read more

The WORST FREIGHT COMPANY in History!! They advertise in WORLDWIDE EXPRESS their transit is 5-6 days when in reality their Transit is 10-15 days. We trusted them with an order of $1200 in Food products for a clients convention and they fail to tell us that the 5 - 6 days is just an estimate. So pretty much they are FALSE advertising themselves.! Not only we lost our product but also lost our client! DO NOT USE THEM! read more

They breakdown all pallets and stuff everything inside train containers , if you have received your freight late the reason is because everything goes by train and when ever it arrives from point A to point B it's about three weeks time. If you are not worried about a time frame use the cheap service if you care about your product spend the extra money and ship with another freight company. They use JB hunt and Schneider containers and say to their customers that they have their own trailers, they don't have any trailers,now they are down sizing warehouse as business hasn't been good. So I've heard. read more

This company should be shut down. We used this company to ship from CA to NYC and they quoted us 4-5 business days. Its now been 14 days and the merchandise still has not been delivered. They made 4 appointments and never showed up to any of them. In my 14 years of shipping, this is probably the worst experience we have ever had. I honestly don't know how they are still in business. read more

DO NOT USE FRONTLINE FOR ANY SHIPMENTS. I am a manager where we have been shipping for over 30 years (5 years myself) shipping - everything from small items to large items domestically and internationally. We know what we are doing and what to expect from REPUTABLE shipping companies. A vendor of ours shipped us some chandeliers that had glass shades - which was clearly marked DO NOT STACK. Guess what happened? Someone stacked something. That or something was not tied down and smashed into the freight. We told the driver to note the damage - he did not. I took photos immediately - which they asked for, but really didnt give a you-know-what about. The response from Frontline after ONE MONTH: 1/3 the Invoice "concealed damage". So the truck driver obviously did not want to get blamed and did not note the damage - that or policy not to note it. Frontline told me "Responsibility of the consignee", yeah so you can deny liability. Our UPS drivers ALWAYS note "Damaged Package" if the box is mangled. So our vendor writes a letter and spoke to the Vice President of Operations, to which he replied: "Our Position Remains". Yeah, because policy seems to be keep money at all costs and is backed from the highest positions in the company - one line, one story, screw the business owner. Again, been shipping and receiving merchandise large and small for a very long time and never been told in so many words "Don't Give a Crap. Doesn't Matter Who Contacts Us. THIS IS WHAT YOU GET!" It isn't enough a Small Business has to deal with the State Government, Local Government and Federal Government taking one's hard earned money, but now get companies with no honor or ethics taking it from you WHEN THEY MAKE A MISTAKE! So one loses time with the back-and-forth (even though they know what they are going to pay out), lose money (have to order a replacement regardless) and get a not-our-problem attitude. Those who say "Haven't had a problem with them", yeah wait until something breaks or they don't meet a hardline deadline, then see what you think of your fantastic five star rating. People in business today stay in business a couple of ways: by having pride in workmanship, providing quality product and having words with honor - or by practicing hardline cut-throat unethical methods. Looks like Frontline practices the latter. Oh and they had another review on their "fan" page removed and had a warning issued because they want to sweep this under the rug. I even posted the images - guess some people don't like when others hear TRUTH. My company is veteran owned (the guy took a bullet so others could enjoy freedom, but not free to take someone's hard earned money dishonestly). We believe in hard work, having pride in workmanship, completing the task and receiving what is owed; receive what is owed, nothing more, nothing less . In this case, deliver product at X dollars and DONT BREAK ANYTHING. If you do break something, HONOR the Insurance claim. What is the point of offering insurance (us paying for insurance) if you NEVER plan on honoring it? Just a way to make more MONEY!! read more

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I do not recommend utilizing this company if you shipment is time sensitive or if you want to receive or deliver your shipment within the estimated transit times posted on their website. If accurate tracking is important to you look elsewhere as well. Our shipment was an estimated as a 5 day transit. After it was all said and done, It took them 27 days to deliver our shipment. The tracking info posted on their website was s inaccurate, and so was the information given to me over the phone concerning the location and delivery time of my shipment. After, tracking my shipment across the country and being told my cargo was delivered to their warehouse in CA, I hooked up my trailer and I arranged to go pick it up since I needed it quickly. Only, to be told later that day that it was in fact not there. Later inquiries, as to location of shipment were answered as unknown, and I was told that the shipment was lost, and that I needed to fill out a claim form. This was most likely a delay tactic for them. I searched my PRO number with their "partner carrier" Wilson Trucking, and found that my freight was still sitting on a dock in Atlanta, and never left, as they were waiting for the trailer to be full before pick up. Frontline insisted that my freight had been lost, and I had to fill out a bunch of claim forms. In the end I had to email them and tell them where my freight was located, and asked why I had to find it myself? I'm not sure what method these guys use to track their shipments but it's pretty clear that accountability is not a priority. Like previously stated . if time is a factor and you require honest and accurate tracking on your freight, look elsewhere. read more

I have to agree with the others - Yelp should allow zero stars. Carrier held our package for weeks, lying about having tried to deliver them to try to save face with the shipper (we're staffed 24/7). After failing to show for four consecutive days and not answering their phones, we had to have the vendor re-ship with a different carrier. Worst than worthless is an untrustworthy, unreliable carrier like Frontline Freight. read more

Intentionally gives wrong ETA time frames for delivery to get you to ship through them. Poor customer service when you call in. The girl who answered the phone obviously did not care about our situation or providing customer service in general. Do not use this company. We ship hundreds of LTL monthly so we know what to expect from reputable companies. Front line freight obviously does not want to be considered reputable with their current direction. read more

Terrible service, terrible communication. They give you the runaround. DO NOT use them!!! I have lost thousands of $$$ in lost time due to product being two weeks late and still no product. read more

Worst company ever in shipping , we schedule shipment from California to Georgia on 8/22 it should arrive destination within 5 days until today 9/2 its not there and will not arrive until 9/5/2016. On top of all that when i called the customer service they are extremely rude and unprofessional, i spoke with them 2 days ago and they said the goods will be delivered within 2 days but all talk. I would not recommend this shipping company to anyone , pay a bit more and get good service, if i was able to give them negative star i would. read more

DO NOT USE!!!!!! 18 days from Los Angeles to Orlando and it's still not there, and never heard a company not give a sh** about customer service, told our broker NEVER use them again !!! I could drive it there faster !!! read more

Reputable company, good LTL shipping service, and true to their word. Pricing is competitive. Word to the wise: they are a consolidator so should not be used if your shipment is time sensitive. That said, never had a bad experience with them. Recommended. read more

An update of my previous review of this company. It is now November 26th. I still don't have my pallet of solar panels which they picked up on Nov. 1. They have lied four times about when they will be delivered and where they are. It is now winter here and I need to install these panels somehow in the snow. This is absolutely the worst carrier in my thirty years of business that I have done business with. In my previous review, a couple reviews down, I left the Pro# they always seem to ask for in these review replies. Notice there is no reply? I also emailed them with the same information and asked where my shipment is and when it will be delivered, with no response whatsoever. Make your own decision, but I will never, ever ship with this company again. They have earned my review. read more

Awful trucker with a staff that operates slower than a team of mules. DO NOT use Frontline under any circumstances! Worst trucking service on the road! Really pathetic to do business with. read more

I have to give a star otherwise it would have been no stars for them. They were supposed to pick up load heading to Vegas on the 31st. There were questions about how load was packaged, so they didn't come pick it up. Would have been nice if they would have contacted me with their concerns. Finally on the 6th they picked up the load for expected 4 day delivery date. So I expected load to be safely in Vegas on the 12th. On the 9th I checked on shipment and it is still sitting at their consolidation dock, Monday the 12th still sitting on the dock. No word on when it will be picked up and moving. Now I'm going with another carrier to pick up load at consolidation point and deliver to Vegas. read more

Not worth saving money to use them. It's been over 2 weeks since our shipment was sent out! It was supposed to be delivered in 4 days. STILL NO SHIPMENT. They are a small shipper so they can't perform. Better use a bigger freight company that can do the job. You get what you pay for and worse!! Now our job is delayed over 2 weeks! read more

Do your homework. Read the reviews all over the internet, these cowboys are not a good company to deal with. They will lie to you, make delivery promises that they never keep. We ship and receive multiple LTL shipments a week, and will never be sucked into using them again. In fact we will insist our vendors do not use them when shipping to us, if they insist we'll find other vendors. Our freight company mistakenly booked this shipment with them (New guy didn't read the notes not to use Frontline Freight after appalling experiences with them in the past).......2 weeks later and 2 empty promises of delivery and we are still waiting. I'm sure the CEO has no idea what is being done in his name with this company and if he doesn't he needs firing along with the other incompetents that work there. read more

these guys are a joke. dont every use these guys. the delivery date of my freight shipment was postponed over 4 times. whenever i call i get lame excuse. if i were you i will use other reliable, professional freight carriers. read more

If I could give 0 stars I would. Worst customer service EVER! Take forever to answer the phone. Make promises they don't keep. My shipment is now overdue by 1 week, and every day I get the same baloney. If you enjoy headaches, like to be lied to, and relish negligence, this is the company you should use. read more

Now it is April 25, and it is still not delivered, yet on their website it states that it has been delivered. I received notification yesterday that it was out for delivery. Customer has been in touch with me this morning stating that no it has not been delivered. I can't believe that Frontline is so incompetent, yet on their website they state That They Strive for Perfection, From Irritating to Painless, Integrity, A Culture of Conscientiousness, I have yet to see any of the above 4 that they are striving for. It has all been the opposite. read more

They promised delivery in four days. They are a week later than their promised delivery time and they are still "delayed". They say that the freight has arrived at the delivery terminal and should be currently out for delivery. Three hours later they change their tune and say there is still a delay. If anyone is filing a class action lawsuit, count me in. read more

Just to finalize my review of this company, after 27 days I finally received my solar modules....well, almost all of them. I received 25 out of the 28 that were shipped. They left the distributor with 28 modules on a pallet and arrived at my company three short. When a shipping company this bad chooses to take your shipment on an almost month long ride around the country, expect this to happen. Thanks for nothing, Frontline Freight. I'm still trying to get my refund for the missing materials.....NEVER USE THIS COMPANY! read more