Keeps getting better. 1st it was Felicia and Dion, now Jordan and Hayley. GREAT customer service!!! Took care of me from picking up to returning the car. Will be renting again and again and again from this location. read more

Enterprise Rent-A-Car - Car Rental Near Me - Long Beach, California

I got rear ended at the beginning of the month so I needed a rental car while mine was in the shop. The insurance took care of it; setting it up for me to go and get the car as well as payment. Pickup and drop off were quick and easy. No complaints. read more

Enterprise Rent-A-Car - Car Rental Near Me - Long Beach, California

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I needed a positive experience after having my catalytic converter stolen, and this Enterprise branch delivered! They were so fast with scheduling my appointment and getting me back on the road while I waited for my car to be repaired. The pick-up process was seamless and I was driving out of the lot in my temporary whip before I knew it. Big thanks to Felicia for welcoming me and setting up my rental, and to Hunter for showing me my options and answering all of my car questions. I highly recommend this branch for your rental car needs - they're very friendly, helpful and quick! read more

We sat for several minutes with no communication about what was happening with our rental car. When we arrived, there was one individual visible at the location--and when we asked, we were told he was a Driver who just started yesterday. He got up within 10 seconds, came forward to our right, looked out the windows and then went to the restroom. Another 5 minutes and finally two individuals: one male and one female emerged from the back door. There was no professional greeting but we offered we were here for a rental and that we had a reservation. They looked it up and we found out that it was for the Enterprise closer to our auto repair shop but we went forward. (I should say this is our second time here and we weren't impressed then, either but it was better than this experience.) This location is in no hurry to help customers and feels like they are just doing the lowest level of work possible. Since we have found out we can go to an alternative location off Cherry, where we ultimately returned the vehicle, we will do that in the future IF we rent from Enterprise. read more

Went in to get a refund for insurance and charged $250 and the refund was never processed!! Went to this location because I was told by the call center I am able to go to any Enterprise to remove the insurance I purchased with them due to having coverage from my Car Insurance. It was an easy process I let the associate know what I was in for, she did a walk around of the rental to make sure there were no damages. She stated I will be receiving my refund back for the insurance purchased in a few days. I saw a charge on my account for $250 and immediately called Enterprise again. I found out she did not process this and charged me an additional $250. I just got off the phone with Enterprise and they do not know why I was charged that fee. My insurance is paying for this rental so the agent helping me didn't know why I was charged or why my refund my not processed by that associate. I do not recommend this Enterprise location because of this error. read more

They are so nice and helpful at this location! Renting, extending, even swapping cars- all a breeze and so sweet!

I had an amazing experience at Enterprise on Anaheim Street in Long Beach thanks to AJ! From start to finish, he went above and beyond to help me out. Even with a busy lobby and nonstop phone calls, he handled everything with professionalism, efficiency, and a smile. AJ's customer service is the best I've ever had! He made the entire process smooth and stress-free, ensuring that every customer, including myself, felt valued and taken care of. It's rare to find someone who genuinely cares about their work and the people they assist, but AJ is that person. If you're looking for top-notch service, I highly recommend this Enterprise location. Ask for AJ--he's the best! Also got me the truck I wanted (GMC) with California plates The guy is a legend I will for sure be going back! read more

Super friendly and knowledgeable staff. It is a great location. Love that it's in my neighborhood.

I rented a car after having my car stolen on 12/14. Unfortunately my insurance company was such a hassle and kept changing my reservation, messing up the dates, messing up my allowed amount for my rental. From DAY 1, Jocelyn and A.J were so kind to me! They were validating and helpful! I had a slight problem with my rental and those 2 were on it! I didn't have to ask for anything, they took initiative and made a really stressful situation much better! Thank you Jocelyn and Aj, you both are such sweet people! read more

The car was great, the service not so good. They charged us for an upgrade, we gladly paid it, However, we keep receiving letters asking for more money. This has been going on for 4 months, many phone calls. I will be using another car rental company, Do not recommend this company. read more

They never have what you rent. Tried to rent me a compact for same price as standard car. I left to do errands before my trip to give them time to get a car. Still nothing clean when I got back. I was there a whole hour in total and left upset with no car. Joey is a horrible manager. Very inconsiderate. Too bad because this is the closest rental location to where I live in Park Estates. read more

I have been back twice since last review. No change. But I left with an empty tank and brought it back full (my timing sucks), however he deducted two hours of extra rental. It was a wash for me, and they kept a customer. read more

Staff was awesome and super helpful, made my experience a good one. I needed to switch vehicles and they were just as helpful the second time I was there as well 10/10 would recommend and will def come back in the future. read more

Excellent customer service! I'm going through a difficult time, so it really makes a difference when I'm treated well.

I had to use them for insurance purposes as my car was hit by someone. They were really great and super helpful.

Charged me $332 3 months after returning the car; totally unacceptable. no email, no call... complete disregard to customer care.

I needed a rental with a very short notice since my car decided to quit on me. I reserved a rental online for pickup at this Anaheim St. location. The whole experience was smooth. Upon pickup the staff was very friendly, professional and efficient. I recommend them. read more

This past weekend we were involved in a minor fender-bender. Our insurance provider contacted our local Enterprise office, clearing the way for our rental while repairs are completed on our vehicle. Monday morning we receive a call from Enterprise asking if we need a pick-up. Oh, the telephone call BEFORE their facility was scheduled to be open! We had a nice selection of automobiles, both sedans and Sun's. They had everything ready for us. No fuss, no bull, just good service. Nice job, Enterprise! read more

The people were nice and friendly. Picked up the car at 5:30 PM per the contract, I had to return it at 1:30 PM. Why would I leave work early to return a car??? I took the car back the next morning so I didn't have to return it by 130 and they told me that I could've returned it by 530 but the contract doesn't state that. Make sure you know what time the car has to to be back. Enterprise needs to change their contract! Now late to work... Terrible experience read more

The Mangers there are very unprofessional and have a nasty attitude. Mangers was very disrespectful and was making up rule and regulation without facts read more

Charged an $800 fee for something we specifically didn't ask for. When you call, they will leave you on hold for hours, and when you finally do get to talk to someone, they say they will reach out to someone higher up to do something but nothing ever happens. When you call to follow up, after being on hold for another few hours, the person you previously spoke to is nowhere to be found and you have to go through the same process all over again. Have been going back and forth with them for over a month now and it is very disappointing. read more

I cannot say enough about this place!!!!!!! We always went from enterprise but never this location. Our car was going to the shop. My husband is a big guy and he's severely handicapped he picked up the rental. When we got at home it was too small for him to get in and out of comfortably and he could not get his walker into the backseat. We called and talk to Brandon Stevens the manager explained our situation and within a matter of an hour they had another car for us which was plenty big. No muss no fuss. Brandon not only save the day he save the next few weeks while our car will be gone we will not be miserable. Thank you again. read more

Enterprise Rent-A-Car - Brandon and staff. - Car Rental Near Me - Long Beach, California

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The staff at pickup and return were friendly, courteous, and professional. I rented a Nissan for a week. Good job everyone! Bill Winneshiek read more

Only dealt with one gentleman that was friendly. Rest of the staff seemed stressed and unfriendly. Of course dealing with rentals isn't fun, but there was a lot of miscommunication with my particular case (which may not have been their fault) however there was attitude with the staff. read more

I am incredibly grateful that Enterprise offered me a great deal on the rental given that I had just been in a car accident. Rajanee and Jazmin (sorry if I messed up the spelling) at the Long Beach location were kind and efficient and provided me with a wonderful rental car. They, and other staff, were also very accommodating each time I called to extend the rental (as I had a hard time finding a new car). The drop-off in Roseville was also very easy and I was incredibly thankful that they accepted my return even though I arrived a little after closing time. It was awesome that I didn't have to return the car at the same location. Thank you so much everyone at Enterprise for your help and kindness and for making a tough situation (accident) a little less painless. You all are the best! read more

I'd like to give this location more than two stars but the system here is all out of wack. If people book a reservation for 8 am, that person expect there to be a car ready and waiting for them at 8:00-8:15 the latest. I now have to wait for the poor employees to drive around gathering cars for the day, when in fact enterprise should pay them an hour earlier to do this before the customers are scheduled to arrive. The people are patient and kind, but definitely over worked. It's always the same nice women at the desk and phone, so in no way is it their fault. The company itself, priding themselves on being a "family ran company, in a corporate world" I expect just alittle more organization from the upper devision because the system they have for the employees creates a hard situation with the customers that have places to be by a certain time. I'm not risking being late to my meeting I'm Santa Barbara while I wait for a car to be picked up for me at another location. Just very unprofessional in my opinion. read more

The young ladies that help me today were great. I was in and out so quickly I was impressed! They listened to what I needed and gave me the best car that met my needs. I appreciate how kind they were as well. I highly recommend this location. Brandon the branch manager and Tiffany have been great to work with and awesome with their follow up. read more

Rented a car from this location because my insurance company only deals with them. NEVER AGAIN !!!! Had problems from the start. First an employee there told me they couldn't get me a car. (Even though insurance claims, means they are a priority for them). Had to call corporate to get this to happen, which took hours out of my day!!!! Then I get a call from the branch manager (Brandon) telling me my account was closed and everything great. WRONG! Account wasn't actually ever closed!!! I had to call back again and get them to close it. Asked him why?? His answer was oh I'm not sure sorry. Then over a month later get a random charge from them. Call Brandon again the branch manager, and he WAS NO HELP. Put the blame on corporate for the charges and then said nothing he could do. But felt fine telling me it was no biggie to be charged a $21 bs fee. They are nothing but a joke! Long story short they will and can tack on any changes they see fit. Tell me again how you wanna help me, but offer to do NOTHING to help me. No offer to help sort out this bs mess they created. But pass me off to the next person. Then I asked how they can just charge my card...he said oh you will get a letter in snail mail some day soon. Oh will I?! So that's how they work, charge first and then send you BS info later. Which is only what I can assume is true considering it was given to me from the manager. I can't tell you how many clients I've sent to this location. I guess we all get fooled sometimes. Heed my advice stick with Hertz or Axis. They give such better customer service care!!!!! Brandon, as a manager you fell really far from the mark here. I mean really far. And you have made my whole office no longer do business here. Just an fyi customer service matters!!! read more

Car insurance booked me a reservation at this location due to an accident in my vehicle and the inventory at this location reminded me of Rent A Wreck! Vehicles are not up to snuff. The vehicle I got had many imperfections (all of which were noted), wasn't filled up with gas, and needed a wash upon pick up. When dropped off mentioned it to the gal and she stated only the airports get the new vehicles which are trickled down to the local editions once they reach 10k+ in mileage. Otherwise, customer service was good, but could be friendlier (no smiles, robotic like). read more

This my first experience renting a car and probably the best experience I'll have. If you come to this location, ASK FOR JAMES or Nick. If I'm ever in south California again, I will be coming to this location to rent a car. James made the experience personal. read more

Communication could have been wayyy better but the manager at this location is nothing but helpful and left me with a good experience overall. Only reason I would return is because of her ! Thank you for all your help Jazmin!!!! read more

Having read all the reviews, I was half-afraid to rent from here. But I'm a fan of Enterprise, and most of the problems cited in the reviews seem to stem from this particular branch having a far more onerous debit card policy than other Enterprise locations. (Or people who expect a fantastic rate on a walk-in basis. Reserve online for best deals. Reserve as far in advance as possible for the best deals.) Since I rent with a VISA (my VISA happens to offer rental car insurance as a free member benefit, which is nice) I dove in and gave them a try. I have had no issues. I have now rented here five times, and staff have always been very friendly and efficient in getting me on the road ASAP. Busy but well-staffed. My longest wait: 20 minutes - once they had to wash a car. This location is also currently participating in the $9.99/day Enterprise promo. Valid only for Fri-Mon rentals at select neighborhood rental locations (typically locations that are closed or have very limited hours on Sat-Sun.) You are limited to 100 miles/day...if you exceed it, you get charged per mile. It's a great deal if it meets your needs. read more

Ok I've discovered that #EnterpriseRent-a-Car @enterpriserentacar doesn't care about any type of customer experience. I've been waiting to return a car for 30 minutes but the minute a phone rings, the person on the phone immediately gets serviced pushing you further back in line. When you have customers standing in front of you (real sure money), ask the person on the phone for their number & advise them you'll call them right back but you have customers waiting in your office already. Instead, when the phone rings, the customer in the office is secondary! And its 9:45 am, why is every trash container overflowing? Office floor has bits of paper and one corner looks like it hasn't been vacuumed in a minute. Bathrooms for customers, dirty, falling apart and used to store chemicals, car covers, ceiling tiles and florescent lights. The guy you have washing cars, his first responsibility when he comes in its empty the yeah and run a vacuum. Its almost as if the manager in this office just doesn't care about how Enterprise is represented. Bottom line, "EVERYTHING SALES". Everything in your 4 Walls sales the customer, from the office to the bathrooms. As a customer experience & neighborhood marketing consultant, of course I'm going to notice these things, but so do most. They won't say anything... They just don't come back. read more

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Even though other rental locations in Long Beach sometimes have cheaper deals, coming here is worth the few more bucks! I've only had two rental experience here, but I really recommend this specific store to anyone looking for good service. The customer service and general service I received was amazing as I was new to renting cars. They were clear and explained everything and got me out with my rental car in a timely manner. Thanks~ read more

They were super nice here when my car was stolen and I needed to rent a car. Unfortunately, they told me I'd get my $100 fee back when I returned the rental, but only gave me $62.00 back. So, false advertising. read more

I'm very late with my review. Like, super late. It's from June. I went in for rental service while my car was being repaired after an auto accident. Colin was fantastic and had superior customer service. I hope he's still there. Total gem! If I need any future rentals, I'm going to him. read more

Due to some car issues, I had to rent a car for a few days and went to this location, which was very close to my house. I was helped by Ashley Smith and she couldn't have been nicer! She explained everything to me, gave me a quick tour of the vehicle and I was on my way in a very short time. I ended up with a cute little Mini convertible which was super fun to drive! Enterprise isn't the least expensive place in town, but, you get great service, a quality vehicle and very easy in and out. Would definitely rent from this spot again. read more

My mom had a minor fender bender and needed a rental car while her car was in the shop. They had a subcompact car that was just perfect for her. It was a smooth and easy process and we even dropped the car off at the body shop, and they picked it up. Overall great experience. read more

I was going through an insurance fiasco after someone hit my parked vehicle and totaled. I was set up with Enterprise through their insurance company and was told I would have the car for a set amount of time (I don't remember the amount of time, it's been a few months). Near the end of the time I called to ask if I could extend the rental and they informed me that it was approved for a week longer than the insurance company told me. Awesome! When I went to return the car they informed me that I owed some money for rental insurance (which was to be expected) but also for a few additional days which was a surprise to me. After going back and forth and showing them the dates and times that I had called in and talked to their reps they agreed to comp those days for me since I was informed by them that those days were covered. It was a hassle but I was very pleased. The best part was that they were willing to work with me and allowed me to pay my balance a few days later after my insurance settlement came in. read more

Enterprise is a great company and I've had plenty of great experiences with them. This review is specific to the Long Beach location on Anaheim. If you are hoping to drive away in a halfway decently cleaned car, or expect friendly customer service, go to any other location. read more