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    Fuller's Towing and Recovery

    5.0 (1 review)
    Open Open 24 hours

    Services - Fuller's Towing and Recovery

    Junk vehicle removal

    Vehicle towing

    Winch-out service

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    2 years ago

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    Platinum Chrysler Dodge Ram Jeep

    Platinum Chrysler Dodge Ram Jeep

    1.6
    (47 reviews)

    Outstanding Experience at Platinum Chrysler Dodge RAM Jeep in Terrell!…read more Last week, I reached out to Platinum Chrysler Dodge RAM Jeep in Terrell about their stunning Wagoneer S in Hydro Blue Pearl. From the very first phone call, Alex provided an exceptional level of service. He answered all my questions about pricing, gave me a transparent breakdown of the details, and invited me in for a test drive to see if we could come to an agreement. When I arrived at the dealership, Alex immediately impressed me with his deep product knowledge, he knew the Wagoneer S inside and out. Even though the vehicle was in the showroom, he encouraged me to take it out for a test drive. I had already driven a Wagoneer S previously, so I declined, but Alex still went above and beyond to show me features and details I hadn't noticed before. His enthusiasm and professionalism really stood out. I also had the pleasure of reconnecting with Tommy, who had helped me a few years ago on another vehicle. It was great to see him again, now in a well-deserved Sales Manager role. Tommy reviewed my trade and presented both lease and purchase options clearly and fairly. I had a few questions about warranties and GAP coverage, and that's when Hunter in Finance stepped in. He provided all the details I needed, showing very competitive and transparent pricing. Honestly, the entire team made the experience smooth, professional, and pressure-free. The deal they presented was excellent, and I would have gone through with it if the Wagoneer S had been in black. Despite that, Alex continued to follow up in the following days, even offering to bring in a white Wagoneer S and honor the same deal a gesture that speaks volumes about his dedication and customer focus. Although I ultimately decided to hold off because of the color, I can't say enough good things about this dealership and their people. Alex, Tommy, and Hunter were all fantastic to work with knowledgeable, patient, and genuinely invested in helping me make the right decision. If you're looking for a dealership that truly values its customers and treats you with honesty and respect, Platinum Chrysler Dodge RAM Jeep in Terrell is the place to go!

    If I could select negative stars I would. Instead I'll write a review to warn anyone else from…read moredoing business with these people. Absolutely the worst customer service I have ever experienced in my 64 years of life. Their Service Manager is flat out awful as a manager and human being! Even his representatives hate him. They did not take care of a problem with a brand new Charger when my son brought it in due to a vibration while driving. They told him the car was fine. Fast forward less than 11,000 miles, and the inside of the rear tires were worn to the point they blew out, (and it was the inside, so you could not tell anything was happening). The cause was the camber and toe in the rear alignment from the factory. Do you think Stalantis/Dodge would cover that, no they don't cover tires under warranty even though it was a mechanical issue that cause the tires to wear. Do you think Platinum Dodge would cover things (they were the ones saying everything was fine), nope. They wanted to charge 680+ dollars for the two rear tires, that we could buy for $230 at Discount tire. They said that they would mount the tires we purchase and would charge $60 for mounting. When my son came with the tires, they said they would not mount the tire as they weren't bought by them. Then when my son drops off a letter explaining the situation to the management group, they have the car towed to an outside storage company, calling it abbandond. Legal action will be taken, but it clearly shows how little they care about their clients and their own reputation. Like everyone else who has posted here giving their service low reviews, our case is yet another example why the last thing you want to do is purchase or have a car serviced by Platinum Dodge in Terrell!

    Fuller's Towing and Recovery - towing - Updated July 2026

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