In response to the business reply, I would understand if there was a misunderstanding, but this does not excuse the employee's rude behavior. If they had spoken to me with respect instead of in a condescending and rude manner, I would not have felt obligated to post this review. Once again, the customer service at Ace Hardware is tremendously lacking. read more

One of the employees was so rude to me. Gave me such a bad tone of voice and acted like I'm such an inconvenience to bother her. She was just dusting the shelves. I had another employee help me later and he was amazing. Was a lil upset when I asked for her help. Not the ideal customer service. read more

Excellent service upon arrival. Dan was very helpful and offered some great tips for a home project my boyfriend and I are doing. Very knowledgeable staff and quick service. Definitely would recommend. read more

While looking for a new bbq/smoker, Kenny provided me with a lot of useful information and their staff will assemble plus deliver the new Weber EX6. You can't get this kind of personalized service from a big box store. read more

Support your local hardware store. There is something about going to the hardware store that makes you feel like a man. Both my grandpa and my dad are handymen and instilled that in me at a young age. I had a tool belt as wee lad and felt the pride of wearing it. Local hardware stores are as American as apple pie. The big chain hardware stores like Home Depot and Lowes are great and will undoubtedly have whatever it is you are looking for in the tools and hardware dept. I am not putting these places down, but I just love going to a neighborhood place like Ace. This Ace is in walking distance of my casa. I appreciate the old guys who work in there. Whatever it is you are looking for, they know exactly where to find it and have probably used it before. I just want to pull up a chair to these guys and ask them to tell me a story. I bet they have some great ones. I have bought everything from light bulbs, paint, sandpaper, nails, screws and even filled my propane tank here. As John Madden used to say, "Ace is the Place for me". read more

Just an FYI - this establishment does not allow returns on unused tooling, ie pipe wrench. I believe in supporting small local businesses, however, this is when you appreciate the box stores. read more

Beware!!! Im never coming to this place again because of the older man in charge of the hardware dept. Home depot and lowes is the way to go. I bought a reese reciever/coupler lock on 09/19/19 around 3:45 in the afternoon and at first everyone was nice. After i left i opened the package and the coupler pin came apart so i go back and i show the cashier and she was nice and and got me some help. The guy that checked it out asked me how i broke it amd i said it broke when i was opening it and he said thats not possible that i did something to it to break it. By this time he was giving me a bad attitude and began arguing with me. He then told the cashier to give me back my money and told me to never come back to the store again. He told me " well i dont believe you". If your reading this please go to home depot. I only came to ace hardware because the service was second to none. But i guess thats no the case anymore Before i bought it i told the man a story of how someone rear ended my friends truck and he had a hitch attached to the reciever and nothing happened to his truck and when returning it he said it must have been my friend reciever lock. But it was the coupler lock that was damaged not the hitch lock. Maybe he wasnt having a good day but thats not a reason to start arguing with me read more

I love shopping local and it has the feel of a hardware store, as opposed to Home Depot or Lowe's, which is why I gave 3 stars. Unfortunately there's a few older men who work here who are just down right rude and seem pretty unhappy to be working there. Add to this rudeness they also seem incapable of wearing a mask over their noses or in one case a mask at all. I know not everyone feels the same way about masks and the pandemic but I would think setting an example for all customers would be important or if you're going to put yourself at risk at least be nice and customer oriented. read more

This place has hardware products like Home Depot and Lowe's but nothing can compare to the customer service and warm, welcoming feeling you receive. Steve has helped me more than once and he doesn't wait until you walk around looking lost. He will greet you and immediately asks if you would like some help. Please come to this store over The Home Depot and Lowe's. Stores like these need to stay in business. Ace REALLY IS the place, with the helpful hardware folks. read more

I was hoping to go to a small local business to help support them, I needed a key made and when I walked in the cashier said she would send someone over to the key counter. I waited at the key counter for 10 minutes before I slowly walked to the front looking down each aisle searching for someone's help. Finally I was back at the cash register after seeing no one to help me. She was talking to two customers so I looked towards the paint counter and saw someone doing nothing. I asked them if I could get a copy of a key made and he replied with, "We are really busy right now you are going to have to wait" in a rude tone. The store was completely empty other than the two people at the register. I called my daughter over and we left immediately after that, NVR TO RETURN read more

They would not let us use the handicap access. The young man was very rude and would not accommodate us. Will never be back again. Was in the store 5/29 around 2pm. read more

One of the things my wife and I actually look forward to doing is dropping by our Fullerton Ace Hardware store. We are immediately reminded why we shop here because of the incredibly personable staff. You get personable service no matter if you need a screw or a gallon of paint. Yes, you may pay a few cents more on some items but you will save money on others. For the good people that value service over Lowe's and Home Depot's impersonal lack of service and terrible customer service please keep supporting these folks. Mike and Rosalie and crew are the best. read more

Great place for novice plumbers. I almost bought the wrong parts that may have created a water disaster at my house. Asked Dan for help and he picked out correct parts, explained everything I needed and how to install them. After 2 try's to help me understand he said, " come over here I'll show you how this works". He took parts out of packaging an assembled so I could get a visual of the steps. He wasn't going to let me out of the store until I got it. It worked Dan!, no leaks! Thank you for your patience and help. This is why I avoid HD and always start here! read more

Yesterday, I went to Fullerton Ace Hardware to order paint for the whole interior of my home. Everybody there was soo friendly, so helpful (and soo patient with me!!) I felt like I was part of the family. It is so refreshing to not have to shop in a big box store where one is often trying to find some one to help you. Fullerton Ace Hardware has everything even a beautiful Hallmark and home section. And a great Barbecue selection too!! Phil read more

Let me start by saying that I usually do reviews only if a place is really good or really bad. I dropped of my lawnmower blade for some sharpening at this place thinking it would be fairly quick to get it back. The guy working there said it might take about a week which at the time I thought wasn't that quick to be honest but left it there anyway. Two weeks later I gave them a call since I hadn't heard anything from them and they told me it wasn't back yet. To be fair they did say they didn't sharpen there and had it picked to be sharpened elsewhere. Anyway I asked the lady if she could give me a time frame and she said she didn't know but "we're very good at giving you a call once it arrives" so I left it at that. A week later and no call, three weeks for sharpening was a lil to exaggerated so I called them back. The person I spoke to put me on hold for about ten minutes and then returned only to say "oh I have bad news, the blade was never sent out to be sharpened" WTH?!!!!! Really?!!! At that point was to frustrated to deal with them so I went to pick up my blade. The person at the store gave me this story about him not knowing what happened and blah blah blahhh. After I picked up my blade I took it to a lil lawnmower shop a couple blocks away and asked if they could sharpen it. The man said it would take him five minutes!! I got my blade sharpened and went home to cut my three week long lawn. read more

Ace hardware in Fullerton is small, but they have what you need. Also, the staff is very helpful and friendly. They are my go to before going to Home Depot. If they don't have it , them I go elsewhere. Great service! read more

I have always been a loyal customer and fan of Ace Hardware for over 20 years. I gift shop there and load up on Christmas decorations in November.I think I bought out all the musical brooms at Halloween. Great item! It is getting harder and harder to find parking because of the restaurants in the area but it is worth a few circles around the parking lot. Until yesterday. Yesterday, Rosalie, that's what her name tag said, , was carrying on a very lengthy and what I thought was a personal conversation with another woman. After quite a bit of time went by I excused myself for interrupting them by saying I just had a quick question. She said she would get me help and called out for someone so she could carry on her conversation. While checking out I asked for the manager to tell my complaint and was told Rosalie was the owner's WIFE. So even if she is on the floor, wearing a Ace vest and name tag she get's to do what she wants. WOW, I felt immediately for the employees that had to work and couldn't do what ever they wanted. She was rude. Unbelievably. I will NEVER shop there again. NEVER. read more

I came in today for the first time for two things and by Jim's expertise and knowledge he was able to give me an exceptional service! Hence, he took the time to help me install my new license plates. Wow! Keep up the wonderful job Jim! Hope you know how appreciative I am. You made my day! Hope you get a raise. read more

I come here when I need help with my projects! They always have super helpful staff here, and since my home was built in the 50's they have all the odd ball parts that the big box stores don't carry. Plus they have a great selection of housewares that you wouldn't expect to find in a hardware store. I love going to this store for the great service and hard to find items! read more

No backpacks, no purses, no bags allowed in the store. How do you expect me to make a purchase if I can't have my purse with me? Let alone you think I'm leaving my money in a bag with you? No way. No sale. I wanted to take my clipboard in with me, but they wouldn't let me take my clipboard out of my backpack. Absolutely ridiculous. read more

I bought a stud finder. Didn't work properly. Went to return the next day and they didn't accept it. They returned the person infront of me and didn't return mine. Very rude made me feel very bad. Bad customer service read more

Ya know, I have been going to Fullerton Hardware for about 20 years. It's a big ace hardware store. They have a few things that are darned incredible. 1. Their nuts bolts and screws department are outstanding. They have *everything*. You can get 10-24, 10-32, and every other size including metric, and unlike that super hardware store you get what you need, you can buy 3, 9 or 52 screws and nuts to match. And guess what? If you want a whole box just reach in the back if the drawer where you can get a terrific discount on full boxes of 100 fasteners, so much better, cheaper and easier to find than at HD. It's just great, and there is someone there to help you! Unlike at HD where you could die waiting for someone to help you find something. 2. Their household/housewares/cooking/kitchen section has stuff you *can't* get anywhere else I know. Like for instance I have a 1947 model Presto pressure cooker, I walked in Fullerton Hardware and they had a seal kit. For a 60+ year old pressure cooker! Unbelievable. They have the whole line of excellent Lodge cast iron cookware. They have high end brands and models you'd be hard pressed to find anywhere. And someone to help you! 3. They have drill bits. Numbered, fractional, etc, and at great prices. So I recommend you try out Fullerton Hardware. I am glad they are there. The world would be worse if they weren't. Personal service. Convenient parking. What's not to like? You can't get lumber, it's not a place for roofing or drywall, but the world is a little better for them being there. I'm glad to shop there. read more

I've been coming here for as long as I can remember. The staff is always so helpful and I am able to go home and be proud of my handywoman skills! They have just about everything you could want. It's especially great during the holidays. read more

Wow! This place is great. I bought something the other day and needed to bring it back today and didn't have a receipt. They were super friendly didn't ask a ton of questions and really took care of me. I'll definitely be back in the future and let everyone know that this place is great. Thank you so much for your great service! read more

Rachel and Kenny at the Fullerton ACE Hardware have been incredibly helpful every visit I've made to this store. Rachel helps me find what I need, and she always ensures I'm satisfied with my visit. She even recuts duplicate keys if they're not working perfectly. Kenny helps me problem solve hardware challenges, like locating unusual, black, flat-headed washers and screws that fit metal loft beds. The store stocks a really cool mix of products to meet the needs of folks like me, living in downtown areas. For example, this ACE carries Hallmark cards, gift items, and essential household goods. It's a block away from my usual Downtown Fullerton hangouts, so I can easily walk over to get what I need after meeting a pal for coffee or a meal. I no longer have to drive to multiple retail outlets to get through a typical errand list. I can get my errands done as I'm enjoying my leisure This ACE is a reliable go-to resource and one-stop shop for CSU Fullerton students and Fullerton Downtowners like me! I love that! read more

this store is so unprofessional. employee with long blonde hair called me a nigger to my face and told me i had to leave when i had done nothing wrong. the way they treat constomers is outrageous. ive never felt so horrible leaving a store in my lifetime. blonde 40 year old lady is a bitch. shes the rudest perso. and made me feel so unwated and just horrible terrible the rudest humans ive ever intercated with in my lifetime. i'm a 25 year old female and she basically told me i was not welcome in the store when i was just trying to buy something her treatment was disturbing. i don't know why she told me i needed to leave. the worst experience of my life. period do not come here if you're looking for help buying something go to home depot. read more

Helpful, quick, close to home. They may cost a little more than Home Depot, but you get what you pay for with them. They treat you like a customer and their employees are well informed. Whereas at Home Depot you get a lot of guessing from the employees and they carry nothing but standard sized product, Fullerton Ace Hardware knows its business and carries standard and non-standard sizes. No only if they could get the city to allow them to sell popcorn again! read more

Came in to buy household products, was looking around to find someone to ask a question.. I saw an employee I waved to him, and he saw me and ignored me, looked at another customer and asked if they needed help. So I found my item.. went to check out with my 1 item.. waiting in line the customer in front of me was paying with a $100 bill the cashier didn't check to make sure it was real, then im next up to pay and I pulled out a $50 bill and the cashier said oh I have to check it to make sure its real.. 5 mins later im done and leave the store.. I've been to this store since I was a kid, and never felt any kind discrimination, but I did on 8/5/13 read more

Excellent customer service. Jim went above and beyond in helping us set up our smart key/lock and answered all of our questions. Very neat/ organized store and good prices. read more

Close enough to walk to, give a local business some business. Mistake. Too busy restocking the shelves to point me in the direction of 3 basic plumbing items I was having a difficult time locating. Wanted to give someone a heads up that I was headed to Osh due to the service but they were too busy being busy that I left. Now I'll drive to Osh where they offer assistance when you walk in the store. read more

I was told that this place had a lot of different mason jars. So I was excited to go. But this place is such a random place!! hardware on one side, a weird smell, and trinkets on the other, like ceramic cats, frog salt and pepper shakers...then some cookware...I thought it was a hardware store..haha. It was pretty hilarious, like an old person's house full of random things they've collected over the years. I only saw like two different mason jars, so I was a bit disappointed, but an interesting experience. Don't think I'll be back here...haha. read more

I had keys made here and they didn't work. Drove them back, got my money back and wasted an hour and a half. Do yourself a favor and get keys made at Billl's Lock up the street on Raymond/Chapman. read more

Due to a drainpipe leak under my sink, needed a replacement polymer washer to fix the connector on the tailpiece drainpipe attached to my kitchen sink. I brought in the broken washer and a photo of what I was trying to fix, Kenny helped me find the part and gave me instructions on how to install the washer. Estimated plumbing cost for the fix was about $200. Friendly advice on DIY from Ace - about $3. Kenny's worth his weight in gold for his help! Marsha at the register was also so friendly and helpful. They are my "go to" neighborhood store for home repair issues. read more

I took a small group, 3 to be exact, of my adult students into this store today to buy some snacks. Never mind the fact that one had to wait outside with my co worker because their entrance had stairs and he was in a wheelchair. Anyways, snacks are located underneath the register counter and "Becky with the blond hair" was standing behind the counter. Two of my students went to look for candy and another walked aimlessly into the store, away from us, but in no harm to himself or anyone else for that matter. My backed was turned as I was grabbing some ice cream and I hear "Becky" yell out several times for my one students to come back. He was already walking back and I proceeded to tell "Becky" I would handle him. She replied that she used to be a teacher. Still not sure why she said this. I then went to the counter where my two other students were. One had picked his candy out and the other was knelt down in front of the counter still looking. He stands up and pulls his pants up from his back pockets and "Becky" loudly tells him, "You can't put that there!" I was shocked to say the least. My student stands there, opens his hands, and tells her he doesn't have anything. "Becky" replies, "I saw you!" and comes around the counter to check his pockets! I'm speechless and embarrassed for my student. "Becky with the blond hair" offered no apology so I gather all their candy, place it on the counter and tell her, "My students are not thieves" and leave. I have brought my students here many times before this and have never experienced such rude, obnoxious, behavior from an employee. My students work in downtown Fullerton and it was a nice place to take them to after lunch. However, thanks to "Becky with the blond hair" I will avoid this place like the plague. Oh and about their stairs at the store entrance, it's not very customer friendly to make someone in a wheelchair go around your building so you can unlock your unused door to let them in. Kind of discriminatory in this day and age. Something your "Becky with the blond hair" should know about having supposedly been a teacher. Shame on you lady! read more

This is my store of choice . I have been shopping here for more than 20 years and they never disappoint. Yes you pay a little more than home depot but here I can get the help I need. Their selection is awesome and so is the staff. I love the idea of supporting a family owned business. When I need something I can run in there and get it quickly with no hassle. read more

Great store but no parking. Several times I have driven by Ace, only to have to keep going on to someplace else because there's nowhere to park. It's a pretty big parking lot, but there are times when it is completely full and there's no street parking, either. I know this isn't Ace's fault and that stinks for them. Now if I'm in a hurry I drive straight to one of the big places where I'll have a place to park and I can run in and out. read more

My brother was in desperate need of some charcoal and a chimney starter, and Fullerton Ace Hardware had them and plenty more in stock! Very friendly staff and I would definitely come back! read more

nice store! decent staff. A few were having some long convo's with customers which held me up, but I can't be mad at friendly service :)

I am a frequent customer at this location and love to give them my business. I had always experienced great customer service prior to what occurred on my last visit. The interaction I had with the cashier, Rachel, was probably the poorest customer service I've ever had. I tried my best to be patient with the interaction. I asked her a question about the product, and she rudely slammed it on the counter. When I asked if I should insert my chip with my card, she audibly told me to "Shut up," which was heard by the people I was with. I honestly was shocked. I had never received terrible service here and was always happy to give them my patronage. I can only hope she doesn't treat other customers like this. read more

I have to second most other reviews. Customer service is great. Workers are both friendly and knowledgeable of products. I don't bother to go to Home Depot, which only results in wasted time spent wandering aimlessly down multiple isles. I only go to Lowe's for their nursery. read more