My wife and I went to Furniture City on Dec. 7, 2021 and purchased a couch and love seat for $2,250.00. We paid in full because it was being custom made with a fabric we selected at the store. We were told that production was delayed because of Covid and it would take 7 months for delivery. It is now February 2023 and all we get is promises and no call back from the store. 14 months and still no furniture or delivery commitment. Avoid doing business with Furniture City. read more

Delays after delays after keeping you hanging for months on end. Holy Jesus, they play the game, "it's not us, it's them" when speaking about the delivery folks. Be careful, you should get your stuff, but don't expect anything 1-2-3. If you want furniture for the holidays, order now in April. read more

Fabulous buying experience. Fanny was very pleasant and knowledgeable. A huge selection of furniture and accessories in all price ranges. Very low pressure and very reasonable delivery cost. My bedroom set was delivered when promised and during the time window as agreed. Flawless professional delivery and set up makes this my go to store. Thank you, Furniture City! read more

If I could, I would give them ZERO stars. They are unprofessional, and their customer service is TERRIBLE!!! My wife and I were told 6-7 weeks for delivery, ended up being 10 weeks. Over those 10 weeks, we called them about a dozen times and never once did they return our calls or give us an update when they said they would. When you spend $5,000 on new furniture, you expect to be treated with respect...instead, it feels like they are just in it for the sale and then forgotten about. DO NOT SHOP HERE!!!! You can find better furniture, for a better price, and much better customer service elsewhere. read more

I wish this store would get closed down and Kyle fired. I have never been so disgusted in my life with the way this business is run. I bought a dining set that was suppose to have a hidden leaf in the table. (just like the one I already had and was updating). I was told 3-4 months and I got every line in the book until it finally arrived 7 months later and it isn't the table I ordered with the leaf. Now I'm getting a line of crap that they don't make it that way anymore. Well then why the hell would you sell it to me that way then. Oh and by the way the table cost me 4000.00. I had every intention of talking this place up and telling my friends how great things are there but, now I will advise anyone to shop elsewhere. I also asked for some type of compensation for all the aggravation I was caused and I was ignored. Please shop somewhere else unless you want to be very dissatisfied. read more

I had purchased from Furniture City counter chairs which are about 2 years old . The chairs were not heavily used and failed because of a design flaw. All four chairs were supported by a round disk which was spot welded on to the underside of the chair. These disks started breaking away from the chair causing chairs to be unstable. I let furiniture city know about this and instead of being a reputable business they just brushed me off. Instead thanking me for pointing out a significant design flaw, which may result in injury and therefore law suits, they just told me " Please note that if the chairs are dangerous to use than please do not use it" . I didn't purchase these chairs not to use them. I spent $655 for 4 chairs and they only lasted about 2 years after hardly being used. (BTW when I bought the chairs nothing came up about a repair plan or warranty) I highly recommend you do not shop at Furniture City 555 New Jersey 17 S Paramus, NJ 07652. They are very unprofessional, sell garbage furniture, are hard to get a hold of for help.I read more

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Plz read before you buy.. It's been over 2 yrs i paid for the furniture however they keep failing to deliver ...complete scam... customer service is extremely poor and also it's been over 24 months we still haven't recieved our dining set we ordered. They missed delivering 5 times we scheduled though we have paying for it already through a financing with synchrony bank. The store even lied to merchant when we reached out to synchrony bank stating that they delivered the furniture. when I went back to store apologized for lying but still they failed to deliver furniture. It's completely scam so stay away from this place I am about to file case with court for all money and compensation for everything caused by it read more

I am blown away with the lack of follow up, communication and general customer service skills by Furniture City In Paramus. I am not someone who ever leaves reviews but this experience has been a nightmare. My order was placed in October with the promise that I would receive my couch for Christmas and I had to constantly call my salesperson just to get the run around from other employees in the store. I left several messages, requested a manger (they were never in), or just a simple email with order confirmation and an estimated delivery. What business in 2020 does not provide a confirmation of payment via email? Fast forward to having to physically stop into the store for a delivery date/order status since they did not get back to me by phone or email. They then promised me a date and you guessed it! THEY DID NOT DELIVER MY COUCH. After constantly calling the store with no answer, I finally reached someone who said they were running a little late. The delivery driver called me and said he will see what he can do and can try to get it to me in the next couple days. I am baffled. read more

The most unprofessional customer service I have received in my life. I placed an order in February for a dresser set of 4 pieces and scheduled a delivery for April 1. We are now mid-May. Still no word on the delivery. I keep calling the store and the private number that is associated with the owner. Left countless voicemails/texts/calls. It has been weeks since we got an update. I'm not sure how I can even dispute this, but they took 900$ from me and now I can't get in touch with anyone. No explanation or any updates. If there is a delay I understand, but no basic courtesy to notify customers at all. There is no system in place, no communication. Will never buy here again, these people do not care. read more

If I could have given no stars, I would have. Horrible Horrible Experience, the people that run this business are absolute scammers. They never were going to deliver my furniture, just kept pushing the date farther and farther back. When I asked to speak to the owner, I was told they do not disclose that. Their email address is a gmail account....need I say more? Shame on them, they are all liars. Do yourself a favor and SKIP this place. read more

Ahhh I've been waiting to write this review. I just want to start off by saying, please go anywhere else- LITERALLY- anywhere else to make a furniture purchase. Oh my goodness, the unprofessionalism, constant lies, contradictions, and ridiculous amount of wait time to get your furniture is all just unnecessary stress that could be avoided if you would just go anywhere else to buy your furniture. We ordered a Craftmaster sectional with 6 pillows on November 23, 2018. We were told it would be 5-7 weeks to receive the furniture. I was 7 1/2 months pregnant when we ordered these couches and couldn't wait for them to arrive in our empty home so we could have a place to sit that wasn't a metal folding chair. Well, weeks go by and we haven't heard anything from the store about when its going to be delivered. We called them several times asking about an update for when we will be expecting the delivery and each time we spoke with Charlie. Charlie made up story after story about why we aren't getting our couches on time. It got to a point where my husband would call every couple of days asking for an update- mostly because Charlie never called us back like he promised he would. Charlie would say one thing and then moments later IN THE SAME PHONE CALL would contradict exactly what he just said a moment ago. This happened in every single phone call that we had with him. All this shows is that he is simply not fit to be in a manager role and obviously doesn't know what's going on in his business. After being so upset with the way Charlie conducted business, we got in contact with a higher up manager named Monte. Monte apologized for Charlie and said he will speak to him about how to handle situations, etc. My husband ended up calling and speaking to Monte just like when he was talking to Charlie. Monte seemed like our phone calls were making him anxious to just get us our couches and pillows and be done with us (and we wanted that too). After waiting and waiting and having the baby and waiting and waiting, I called and ended up speaking with Charlie and told him that since its been 12 weeks of waiting for this couch, I would like some compensation of some sort. He said he will give us an area rug for free which was nice of him. HOWEVER when we went to the store and made a selection, we were assured that we would get a brand new rug delivered to the house. On February 15, 2019, we received the delivery for our couch and a rug that was rolled up and taped. Honestly, I was so busy being excited that our couch finally arrived to notice that this rug wasn't even in a bag... Thank goodness my husband noticed right away. The delivery guys (who insisted that this rug was directly from their warehouse in paterson) unrolled this rug and placed it in our living room and there were furniture marks on the dirty used carpet that came directly from their showroom that hundreds of people stepped all over with their filthy shoes. WTH IS THIS?! WHO DOES THAT??? We called Charlie right away and his lame excuse was "Oh we didn't have the size you wanted in the warehouse so we just sent that one over temporarily until we could order you a new one." yeaaaa okayyyy... We were fuming and ended up complaining to Monte. He sent us pictures from a catalog and told us we can select one from there and he would order it and send it to us. We ended up getting the rug about 5-6 weeks later. All of this doesn't even include the fact that we didn't even get all 6 pillows at the time of delivery.... every time I called to check on the status of the couch, I double checked that it included 6 pillows, not 5. Each time they assured me it was all 100% good. Monte was upset when we called with that lovely news and ended up ordering me 2 pillows to make up for the fact that we were missing one. Honestly, this place would probably be a decent business if they had someone who actually knows how to manage the company. It's a family owned and operated business and they have these young guys who don't know what they're doing running the business. Just my last comment... When we went there to pick out a couch, we worked with Fanny, who made selecting a couch easy. The warehouse was so cold. We were wearing our big winter jackets. We asked her "aren't you cold?!" and we noticed that all the guys had these hoodies on with the company logo and asked her why she didn't have one so she could be warm too. Jokingly, we said to the group of guys horsing around doing nothing at all something along the lines of "get this lady a hoodie so she can be warm!" and they said that she doesn't get to have one because she's not a boss. That moment said everything we needed to know about this place. Immature young men who were given the golden opportunity to run a business from their father's or uncles dime and they obviously don't have respect for it. Good luck to this business. read more

Ordered a desk for my daughter, who can not go off to her freshman year of college because of covid. I wanted to remake my daughters bedroom into an at home dorm room. I ordered a beautiful desk from Furniture city which would be delivered to their store, for pick up in two weeks. This would give us time to get the room ready for the first virtual college class. After my call to arrange for pick up on the agreed date, I was told "no it will be in Monday or Tuesday of next week". I call on Monday and am told "no Tuesday or Wednesday" call on Tuesday and told "no possibly Friday". Still no desk! read more

It was a rocky start, but they handled the situation very properly and professionally!

So...I was originally up set and disappointed with my order back in early December, as you probable read. Their were some misunderstandings and I was frustrated and very quick to write a bad review. Today, I can honestly say that Monty and his staff stepped up to the plate to accommodate my needs. Monty his brother Mark and cousin Charlie made a home visit and assessed all of my concerns and promised to resolve each and every one of them. I waited just a few days longer and they indeed kept their promise and I was very impressed with the loyal character of the store owners. Each and every human being can make mistakes the question is what are you going to do to fix it. The fixed this situation to my satisfaction and then some. Today I can say I'm pleased and I certainly will do business with them again, because they came through with honest intentions. read more

I love my furniture. I had a wonderful experience with the design expert Fanny. But the low rating comes from the delivery which was 2 hours after the 12-3 window. Then the entertainment center cabinet drawer sliding brackets were missing. When I called back to the store. Someone told me that they had to review the pictures and get back to me the next day because they were closing. I called at 7pm their hours for closing are 9pm. On Thursday the 28th. My tech appt. was scheduled for Mon. 8/1, no tech. I called and was told the tech could come on wed. 8/3. The tech. Comes and the sliding brackets are the wrong size. It is now 8/4 and my drawer is still without brackets and no word when I'll have this fixed. With all the 5 star reviews I'm shocked at the treatment I have been receiving. read more

Furniture City - My cabinet drawer after one week purchase, no sliding brackets - Furniture Stores Near Me - Paramus, New Jersey

So, my delivery was between 6-8 today... it's 10pm... wait keep reading, there's so much more... We had originally placed an order for a custom couch back in February. Totally accepted the fact that it would take about 5-7 weeks for us to receive it. It took 9 weeks and WE had to keep calling them to find out what the status was. Ok we let that go, we decided to get an extension of our couch. Another 5-7 weeks, no problem.. we figured they'd know to notify us this time around... 8 weeks later no word, so we contacted them. Their response "we tried to deliver last week but no one was home"... well usually you call and schedule a delivery when someone needs to be home so accommodations can be made. Also, we have cameras set up throughout the perimeter of our property and no delivery other Hahn UPS was made. So that was a terrible lie. Tonight, tonight is a whole new ball game. I contacted them several times. I was to receive a 30 minute call before the delivery arrived. At 7:40 I spoke with Charlie, who believes a courtesy call would only be made if the delivery wasn't made until AFTER 8pm. Look, save yourself the hassle do NOT step foot into this store. I still don't have my couch extension and to top it off I still haven't received a phone call. This is NOT how you condone business. My mind can't even understand what's happening. Kyle aka Khalid is the one who was our sales rep, but didn't properly handle our order. His brother, incredibly discriminating as he referred to his clients as "the Indian people he didn't feel like dealing with because they so cheap" or the "Russians who thought they were big shots" took a hit at several other nationalities which I can't even write about. If you are still reading this, trust me when I say move on and take your money elsewhere. You can get furniture anywhere, this place isn't worth it at ALL! Good luck! I *** UPDATE: its Saturday and I finally got my couch extension... and it is damaged. Because I DON'T want to deal with this company that BAD I decided to keep it and leave a note with them on the delivery signature to credit me a small portion for the damage and inconvenience. Let's see what they do! Again, please don't shop here. This company needs to close for business education before they continue. read more

My overall experience with Furniture City, Paramus, NJ was good. They were responsive and we worked out a fair price. Took 5 months to get the Natuzzi Sofa set which was expected. I purchased an extended warranty since I read that the Natuzzi mechanics often failed and need repair. So the mechanics failed - we called Furniture City more than 20 times before we got a repair guy in! It was an ordeal to schedule this alledged guy but he came and agreed that the sofa needed repair. He of course did not have the part even though when we scheduled we told him the issue and the model information! He said he would be back? That was 5 months ago. About 10 more calls with no luck getting anyone to give a damn! Tried Natuzzi in Paramus - useless! Tried Natuzzi Corporate who said it is the dealers problem not theirs! So 15 months later I am still nowhere! Highly recommend you stay away from Furniture City and Natuzzi! read more

This has to be the worst store to do business with, They took our money for the extended warranty and kept it they never forward it to the company. Everyone in this store keeps saying they will help us. NOT!! GO SOME PLACE ELSE. read more

If I could give 0 stars I would. The worst customer service ever. I placed an ordered 8 weeks ago was told it would be delivered in 4-5 weeks it's 8 weeks nothing. They called said I would get it Tuesday no furniture no call. Called them now told the next day. Called them 5-6 times was told I would get it that day. NOTHING Charlie the owner is a complete joke very disrespectful and a liar. Do not go there. Will cancel read more

I don't know how this place has any stars. Everything that comes out of their mouths is a lie. Long story short, I ordered two couches and six throw pillows. I was told it would take 2 months being that it was a custom order. No problem, I understand and I didn't mind. What bothered me is that it took nearly 5 months!!! I couldn't get anyone on the phone and when I did all I got was the run around and lies left and right. I dealt with Monty whom supposedly is the floor manager when no one else is around( he was more professional than the other workers but all the same. He sent me an area rug to make up for the late delivery). If Monty wasn't there I dealt with Charlie. These were the only two people I was able to get ahold of. I asked for the actual manager and owner several times and would never get out through to them. Now, Charlie is by far the biggest liar and most shadiest person/sale person I've ever dealt with in my whole life. In a nutshell, Charlie tried to handle my late delivery with the area rug Monty suggested by sending me a used floor sample right off their showroom floor! He said they didn't have new ones so he sent me the old, used and dirty one until they could get a "new"one. I mean there really isn't a short story to my story. All I can say is that you should avoid this place at all costs. Going anywhere else would benefit you. read more

Furniture City Super Store in Paramus, New Jersey ("Furniture City") is lying to consumers to buy more merchandise under the guise that they would have a longer 0% promotional period. In reality, consumers only get 12 months no APR regardless of how much they've spent. Furniture City's store return policy of 48 hours contradicts their online return policy of 30 days. They wouldn't let me return my sofa within 10 days of purchasing, which was well within their 30 day online return policy, and even though the sofa never left their warehouse! Not to mention, they hide the "48 hour return policy" on the back of the invoice, which is tucked away inside of an envelope. NJ State law says such return policies have to be conspicuously posted. read more

If I could leave 0 stars i would! these people are fraudulent. After making a purchase, i cancelled within hours. They claimed to have given me the refund. I'M STILL WAITING since October 2019 !!! Almost 2,500 and every time you call they have an excuse. Every time you email, they responded by saying they never received it. STAY AWAY IT IS A NIGHTMARE DEALING WITH BUSINESSES LIKE THIS ONE. I hope that as some of us come together, as I already have spoken to a few people. These people should be shut down! read more

Its getting harder and harder to find honorable businesses. Furniture City Super Store/Kyle/Charlie are perfect examples...they talk so fast out of one side of their mouth's that they can't even hear what they said and they tell you a different story from the other side of their yap. Anyone's ordered furniture in the last 15-20 years knows it will be "12 weeks to get your furniture"...after all, it comes from some far-off far eastern country. And a slow boat from China is, well...slow. Except...this order was from Canadel, just over the New York State border in Canada. 12 weeks comes and goes and they share that the order was complete, but the factory was shut down for two weeks. Two weeks later, they explain they just heard the factory was shut down for 2 weeks...breaking news? And then 2 weeks later, the factory was shut down for 4 weeks. Really? Or did you just forget to place the order? And so, they promise a discount because of the exceptional delay. Now thats a pretty nice gesture...a 12 week lead time turns into 17 weeks but they will help ease the disappointment with a generous discount. HA! $50.00 credit! yes, twenty FIVE-OH. On a $2800 order for a pair of wooden dining chairs and an ottoman. Thats under 2% of the purchase price. WOW. Do yourself right and take your business anywhere but Furniture City Super Store, because anywhere else has gotta be better be than this joke-of-store. read more

How many delays does it take to get a couch? Now I have to have my company sit on the floor! read more

I've been shopping for furniture for about a few weeks until I stopped into Furniture City last week. I googled Furniture Stores near me and Furniture City had the best ratings. Now I know why they have the best ratings. I chose a leather Sectional with the perfect dimensions and firmness. My salesman was Adam and he was PERFECT!!! He helped me configure the sectional and choose the leather grade. DO NOT go elsewhere. Go to Furniture City and ask for Adam! He will give you the absolute best price. I will be back for my bedroom and dining room set in about a month. Thanks Adam!!! read more

Best decision we made was to walk in the doors of furniture city! Gary and Monty were absolutely fabulous to work with and truly cared to make us happy and find what we loved that met our budget! Our home is so warm, inviting, cozy because of furniture city! I highly recommend shopping here first for all furniture needs!! We will forever be their customers :) Amanda & Tom read more

This review is for the Bronx location. I worked with Ehab and he was great. They were incredibly friendly and professional. Since they are also an authorized retailer of Ashley furniture I was able to visit one of their locations and head straight to furniture city with a list of all of the things I wanted and got a much better price than I would have otherwise paid. Their financing options are great depending on your credit (12 months interest free). Overall it was a great experience and they made it really easy to review my options and pay for everything. Go to the Bronx location on Third Avenue and work with Ehab - he is GREAT! read more

Don't purchase furniture from here. If I could have given no stars I would. I bought a couch from here with a 2 year warrantee and was told if there were any rips it would be replaced. Within 1 year there were rips and pills everywhere. They said they would not replace but they would send new couch cushion casings and never did! 2 months I tried to receive them from Charlie and he kept lying saying they would come but didn't. I will not be purchasing from this place again. read more

terrrrrrible customer service be ware...delivery very late waited over 3hrs still no furniture manager has no concern verrrry dissappointed to say the least.. do not do not purchase anything here..go to ashley more business savy and professional ...this furnitute city should go out of business ..i should have known it was empty on a saturday! very unnnnnnprofessssssional there are many terrrible reviews please beware read more

My name is Cynthia Brown I purchased a chest from Mike at Furniture City in Ledgwood NJ rt.10 . I paid in full more than a month ago. I was told the store was under renovation not true. The store was closing down with out any notice. I contacted the super store in Paramus New Jersey I spoke to Frank how promised it would be resolved. It took a day or two before I realized the two were playing the good cop bad cop game. I have not received my purchase only promises of delivery on 3 different occasions none were where when dealing with furniture City Superstore. read more

This place is an absolute joke. They do everything in their power to make the sale. Then when it comes to customer service and delivering a brand NEW product, they are the WORST. They delivered the dining server I purchased not once, not twice, but 3 times damaged. Ok that's fine, I get that this stuff happens. After the the first time; all I wanted was for them to handle their business and deliver the item. Well they didn't handle anything, I had to keep calling them to get an update on when the next server would arrive. Complete waste of my time. The two employees I dealt with don't give a damn about the customer experience, all they want is the sale. How about taking care of delivering a brand new product that isn't damaged, and if it is damaged, the customer shouldn't have to chase you guys to get a new server. Complete joke of a store. Never ever again. I advise everyone to go to a reputable store like Raymour, Ethan Allan etc. this place has terrible quality furniture along with the WORST customer service. read more

This place was horrible and so unbelievably sketchy. I ordered a bedroom set with them and a mattress. The arrival date kept changing and they kept ignoring my calls. I went in person to find out what the deal was and noticed the display mattress I had picked out was no longer there. When I got my furniture it was in great condition however I knew right away the mattress I received was the display mattress. I called after and asked if I could exchange it for something else which they agreed to. I drove the mattress back to the store myself and asked for a printed out store credit receipt. They told me they'd email me one and never did. I started to get worried as I had no proof of store credit so kept calling trying to talk to the manager to get one. When they finally answered they told me the manager wasn't in and to try again tomorrow. I decided to just show up and when I walked in the manager was indeed there. I decided to order another piece of furniture rather than hold on to the store credit as I just wanted to be done with this place. I ordered a vanity right before COVID closed non essential stores down. When I placed the order the manager informed me that they would stay open virtually even if they had to close. He informed me he would call with the vanity delivery date yet a week went by and I heard nothing. I tried calling numerous times and no one got back to me. I finally decided to call my credit card company and report the issue. My credit card company opened a dispute and refunded me the $1000. Till this day, I never received my furniture or a refund from them personally. Horrible, horrible, horrible place. read more

Lori & Marge - Over the Moon in Westwood, NJ Cannot say enough good things about Furniture City Superstore in this small Yelp* review. The selection - PHENOMINAL . The store is wall to wall with beautiful furniture, chairs bedroom sets, dressers, tables to suit from the traditional to the contemporary taste; and if that doesn't do it for you, there are scores of catalogs with lovely additional furniture to choose from. The sales staff - INCREDIBLE - helpful, good listeners that take your quest to heart, your mission becomes THEIR mission, in the pursuit to procure exactly what you are looking for. The After Sale -UNREAL. we were not 100% happy with the "slant" of the chairs for our kitchen set. We were not mistreated, we were not made to feel stupid, we were ACCOMMODATED. We were permitted to re-choose, as Adam, our salesman, said they needed to be 100% certain WE were 100% HAPPY. We chose another gorgeous kitchen chair - and not charged a penny more for picking up the first set, re-delivering the 2nd set. .Courteous, humble and stellar professionals - you will not get this 1st class treatment at Bob's, Ashley's or Raymour. We will be coming back for our bedroom, living room and family room. Furniture City Superstore are Superstars. WORLD CLASS. . TREMENDOUSLY HAPPY. read more

i recently purchased a dinning set from furniture city, the product is great! the service was terrible and unbelievable, they lied about delivery dates, they were only 5 weeks off, they don't return phone calls or e-mails. i purchase a 5 year protection plan never received any documentation as to what is covered and who do i contact. i sure can't call the store they don't respond! please don't believe their promises read more

I purchased my sectional from here. The showroom had loads of stylish choices and high-quality pieces. The store owner was patient, knowledgable, and patient. He gave us great advice for a sectional that would suit the space we have in our living room. We purchased it before we purchased our home. The held it for us until after the closing and delivered it when we were ready to receive it. I wouldn't shop anywhere else. read more

I had an amazing experience at furniture city ... Kyle and Fanny were outstanding. I bought the most beautiful bedroom suite . The sale price and the white glove delivery service was exceptional. I felt I had the best price and was even given table lamps to finish off the look in my bedroom .... we will definitely recommend and do our future furniture shopping at Furniture City in Paramus NJ. read more

Clown Show of a company. Don't shop hear this store is Amateur hr at best. No one takes accountability and no one has an answer that makes sense. My couch was delivered a month after the initial date they gave me and on the delivery date they gave me, they never showed up. I got a call that night at 630 after waiting around all day and took off from work saying they weren't showing up. I basically lost mind. I never had an experience with buying such a high ticket item. You would think they would roll out the white glove treatment when spending thousands of dollars but I've actually had better customer service at a dollar store lol. Don't shop here. I bet the people that work there are nice out of work hours but they all need to go to a third party company and take some lessons on customer service. They also promised me a refund for the inconvenience which I never got over a month and half later. They deliver on false promises. If I did that at my company I would be fired or written up. There is no accountability. Enter at your own risk and I assure you it will be the worst decision you will make. read more

Mark, store manager is the BEST! This store will be your last stop because they have the most exquisite furniture at the most affordable prices. Fanny & Kyle also helped us select the right styles for our new home. I would give this store 10 stars... BEST experience ever!!! Highly recommended!!! read more

This establishment is a joke and a nightmare! We were helped by three different men Kyle, Charlie and Mark. They worked us into a purchased with guarantee of full warranty and excellent delivery and total customer guarantee of happiness. The delivery was pushed off so many times to count. When we called we never knew who we were talking to and no one took responsibility, they pushed the delays off on each other. Weeks later our furniture was delivered and I instantly knew it was the floor model because the of the pillows and one couch was motorized and the other was mechanically,. JUST LIKE IT WAS AS THE FLOOR MODEL!!!! We even went to the store and the floor model was gone because it was now sitting in my living room!!! We got the run around again and the blame was thrown back and forth. It took weeks to get the new set and there was no compensation for any of our inconveniences. Now not even a year since purchase the couch is broken!!! Oh when my husband called they set the warehouse guy out right away and he said the motor wasn't working...really no joke!! Three weeks later we haven't heard from them. My husband just called and Charlie told my him WE needed to take a photo of the motor and send it to him!!! Are you kidding me!!!! PLEASE DO NOT SHOP AT FURNITURE CITY SUPERSTORE!!!!!!!!!!! read more

If I can leave a zero I would! This place is a scam. I purchased a console love seat, couch and coffee table--was supposed to be new. The delivery men who delivered it brought it in and placed it where I wanted--I noticed stitching was coming undone on the couch so I called the store & spoke to Charlie--he informed me he would have someone come out to fix it--this was supposed to be new---I refused and sent it back--my coffee table never came. My husband noticed that the couch seemed like the floor model-so I brought up the pictures I took and sure enough it was. I called the store again--spoke to Charlie--he ensured me it wasn't. So my husband & I drove to the store & low & behold it was the floor model--That's when Monty got involved--he claims there was a mix up in the warehouse--and the new furniture we where supposed to get was not in the warehouse and the delivery men thought to just deliver the floor model. He also claims the coffee table was damaged & returned for a new one. He assured me I would get my delivery of new furniture on 8/11/18. On 8/11/18 I called for time of delivery & spoke to Charlie again--he claims we were not on for a delivery--so again my husband & I drove to the store. Spoke to Charlie--Monty was out of the country--Was then informed that they rec'd the new furniture but cannot find it in the warehouse--unsure were it went. But claims to have the coffee table. We have been back & forth to the store to find out where our new furniture is-supposedly our new furniture was delivered to someone else who was supposed to get the floor models--(got the new furniture for the floor model discount)--still waiting. Have been getting the run around. My husband went back to talk with Charlie 8/21/18 to try & work something out--told them we would keep the floor model of the console love seat--and take the floor model recliner instead of the couch (since it seems to still be missing) along with the coffee table that is supposed to be there ready for delivery--asked what kinda price they could offer so we can move the rest of our house and was given only a $ 450 discount on our original price for new furniture for now accepting floor models and downsizing from a couch to a recliner. Still waiting. And the persons who were supposed to get the floor models made out like bandits getting my new furniture! read more