1. Furniture Connexion

    1. Furniture Connexion

    0

    Gresham, OR

    Furniture Connexion

    4.5 (103 reviews)

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    Ordered the one on the left, received the one on the right, TWICE.
    Jarrett V.

    The in-store furniture selection is great and really fits our style, however, having the correct furniture delivered has been an absolute nightmare! We bought three pieces of furniture and all three delivered pieces were wrong! This is 100% the fault of Furniture Connexion and not the 3rd party delivery service, which was great. We drove all the way back to the store and let them know, which they hastily notated and scheduled another delivery. A few days later our furniture was re-delivered and still one of the pieces was completely the wrong piece! The store called an hour later to schedule for next day delivery, which is now today, so I decided to write a review while I wait. It's incredibly frustrating that we've had to rearrange our work schedules three different times now for delivery, fingers crossed it won't be four. ***edit*** Furniture Connexion contacted me soon after posting the review to remedy the issue. Terrific customer service and sincerity still goes a long way. Thank you!

    Metal trim bent up, will not pound down, metal needs to be replaced.
    Joseph S.

    Rating 2 stars for the decent furniture, I purchased a bed frame in October and the pieces didn't exactly line up like they should have, but being a carpenter, I was able to make it work. Rating 1 star for customer service. My wife went to pick up our bed frame, and after realizing it wouldn't fit in the back of our 4Runner with the seats down, I was on my way to meet her with some straps so we could throw it on the roof rack and tie it down. To my surprise, when I arrived at furniture connexions the bed was already shoved in the rear cargo area, because they ensured my wife they could make it fit. What they didn't say, was that they could make it fit without damage to our car. When I unloaded the cardboard boxes containing the bedframe, I noticed a large scrape on my roofliner, which I was able to buff out, and a long scrape on the back of the rear seat that was folded down and it popped the metal trim up about an inch. After contacting the GM Lorrie, he ensured me would make it right and have an upholstery employee fix it. He then told me his upholstery guy wasn't able to fix it, and I should get an estimate. I scheduled an appointment and got the repair quoted for about $518. Then after 2 weeks, I got a long message from corporate saying they won't pay for it because they're not at fault. After emailing them again, I haven't gotten a call or response for over 3 months now. I feel I have given them plenty of time to do the right thing, even going out of my way to get my own estimate for them (because they asked me to) just to get rejected. If they advertise on their website that they will help load furniture, I would assume they would take responsibility to take reasonable care loading items. Put simply, this is just not fair. I would recommend looking for furniture elsewhere and save your self the time, hassle, and misery.

    Natasha R.

    I am beyond impressed with this great team ... we purchased a furniture set and right before delivery our house flooded.. everything went into storage.. furniture still in boxes... once we finally moved in we realized the furniture we got ...More

    Our new furniture!

    We went out furniture shopping but just looking for colors and ideas with no intention of purchasing that day. This was the second store we stopped at. The gal working was very knowledgeable and helpful but not pushy. Their prices are fantastic. We found something we loved and bought it that day. They delivered it 3 days later at 8 am for free. The delivery guys were very nice as well. They have a great selection and I was thrilled I didn't have to wait 6-8 weeks for an order! I only put it as 4 star not 5 because while signing paperwork, the area was messy with pizza boxes, drinks etc. just seemed a little unprofessional. Otherwise an amazing experience!!!!

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    Jeff and his team were awesome. Great Deals ! Great Service ! Thank you so much..

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    Page 2 of 3

    Ask the Community - Furniture Connexion

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    Nice selection
    Nice selection
    Furniture Set at JR Furniture
    Furniture Set at JR Furniture
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    Furniture Connexion - homedecor - Updated July 2026

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