I was very dissasatisfied with Future Ford's service dept. i brought my truck in for a check engine light problem and they did not fix it. Maybe with time they could have fixed it. They had my truck almost five weeks. I felt like they were giving me the runaround. I finally just picked up the truck. I will never do service with them again. I also felt the amount they charged me was unreasonable and not fair. Don't take your car their. read more

I would definitely purchase a vehicle here! My Ford Edge was purchased from a different dealership in Fresno, so when I had to take it back there for the takata air bag repairs, I got nothing except the run around. That's when I called the Ford Motor Company and they connected me with Future Ford of Clovis and I'm so glad they did. I was treated with respect from the beginning to the end. Samantha, my service representative, was so kind and helpful. You won't be disappointed. read more

Worst experience at a car dealer I've ever had. Second time too. Went in to return a leased vehicle. After looking it up they said they couldn't take it back since we got it at a different Ford dealer, however the Ford website and the other dealer both told us that we can return it to any. After telling the guy that he just said "Well, we're not taking it," dropped the keys on the table and walked away. I spoke to two other people and eventually one said that they would go ahead and take it back (so I guess they can, just didn't want to) but told me everyone else lied to me about it. We decide to just take our keys back and leave. I would recommend any other dealership than them. read more

I have not yet gone to this place but I used their online appointment system to make a service appointment. Ever since for two weeks straight, they were calling my phone nonstop including one was about if I was still interested in a vehicle. I specifically made a service appointment. Not to buy a vehicle. Not only that, but do not call someone every day. If there's no answer , actually leave a more detailed voicemail as to why you are calling. If you cannot do that, then send an email. I work at nights and calling in the day disrupts my sleep. If people do not get back to you, it's because they have busy lives. The way I see it , I rather not do business with a company that does such things. If you need to confirm, I would get back to you when I can. But that's not stated in the voicemails neither. read more

Outstanding Service, professional and even discounts for Veterans. My kind of Dealership. Thanks to Chris for working with us and the finance department made the process seamless. read more

I would've given negative stars but it wasn't an option. I have had a Dodge, Honda, GMC, and Toyota and all are better at customer service than Ford. Horrible experience I hope others are treated differently. read more

This is my initial review on their service department. I brought my car in on Saturday, they were busy, but said they would call me by 4PM with estimate for repairs. I called at 3 PM Saturday and they said they were working on it. We never heard back from them on Saturday. Today (Monday) I called them and the guy that helped me Saturday says he called me and it went straight to voicemail. My phone had no missed calls on Saturday and if it went to voicemail why not leave a message? I believe he lied to me. Very unprofessional. read more

From the first time I've purchased my vehicle from future ford, I've had nothing but trouble with customer SERVICE. I was suckered into buying a extended service plan so my APR would be lowered. My first problem started a week after purchasing my car. The battery (hybrid) had a LOUD ticking noise, after numerous internet search, I called the service department several time to correct the problem. (The hybrid battery FAN, will emit a LOUD ticking sound to try and cool the battery. Majority of the fixes was to repalce the fan) After numerous recordings of the loud ticking noise and letting the service adviser and manager listen to it, they took a while to get back to me ... the problem is still not fixed, even with my extended protection plan. As already noted on how bad the service was, I went back a few days ago. BAD MISTAKE!! My back door latch was not latching properly, prompting a LOUD beeping continuous noise. I called and was scheduled to come in, the next day. I was helped by a very nice gentleman. That was the only NICE part. I was quoted $250 For diagnostics and oil change. I left my vehicle and was called to come back 3 hours later and pick it up. I asked how much was the total. service adviser said "Apparently the latch was an easy fix. No charge due to my extended warranty plan". I'm just paying for the oil change $59.99"... I get there and my service guy is not there. A different adviser helps me with my paper work. Takes me to the cashier and it rings up $126. I asked why i was quoted a different amount than I was charged ?? They both looked at me like I was crazy and retarded. The service guy that took my paper work over asked me if the signature was mine. I said yes. Then he proceeds to tell me, $95 For Labor and 59.99 for oil change -10.00 coupon... equally $126...NO ONE GETS FREE SERVICE we quoted you at $250 and your getting charged HALF, and walks away. I'm left with the cashier. He looks at me a little bewildered. I told him, I understand what I was quoted. When MY service guy called me, he didn't say that. He told me there was no charge due to my extended purchase plan ( coverage up 100k) i was told it was 59.99 for the oil change only. The cashier says wait, attempts to page and call the original service adviser. No answer. He goes to talk to the SAME service manager that did nothing for me on my previous COMPLAINT. Bottom line my warranty only covers up to 60k miles, (60,480k now) I either pay $126 or wait bout an hour til original service guys come back from lunch to dispute the charges. Im pissed off, my kids are getting out of school. I pay and leave, reminding the cashier to have the service guy call me. I pick up my kids and opened my trunk to retrieve some items. I noticed my latch still was not closing right... Service guys calls me, apologized profusely. Tells me it was his mistake. he was going to do me good and charge me only 59.99 like he quoted. Blah blah blah... if I came back they would reverse the charges. I comply and reluctantly drove back... beeping noise and all. I'm SUPER PISSED...($95 labor eh ) I get back to future ford and the service guy takes my beeping car to the mechanic. I explained the situation and the mechanic was super nice. Needless to say... I'm still waiting to get my latch fixed. That was Tues today is Friday... read more

I can not stress how pleased I am to have bought my brand new car from this place! In the morning I was set in purchasing a vehicle from Lithia Ford and had spent a little over four hours negotiating a "great deal" on Ford Fiesta. I was not satisfied with my prices there so I wanted to look at one more place before I actually took on Lithia's "great deal". My dad took me to Ford of Clovis and within 15 minutes of being there we bought the exact same vehicle Lithia was giving us a "great deal" for a truly GREAT DEAL over all! The overall prices was great and the monthly payments were great. Let me tell you about my experience and compare a little for you incase you plan to do some car shopping. When we got to Lithia, we weren't greeted right away. The sale associates, although they were just standing around, were hesitant on who would help us out. The sales associate was snobby, pushy and rude. The building was nice but I'm sure the prices on the car paid for the "nice looks". As soon as we got to Ford of Clovis, we had four people assist us all at once. Made sure we were taken care and were treated nicely! Harvey was the main sales associate who helped us and he was super patient and not pushy! We were even told by Harvey we could take time to think about the deal and come back another day!!!! How awesome and considerate is that!!!! Of course we bought from Ford of Clovis!!!! And if you go in too, make sure you ask for Harvey!!!! read more

Had a recall repair taken care of today on my Fusion. Thank you Kasey for making it painless (and for the car wash). Overall was a positive experience and fairly speedy as well. read more

My agent/salesman Alex Lomeli bent over backwards to make my wife and I feel comfortable every step of the way. He even made himself available after hours via text. Our new car purchase process was quick and painless. I explained our desired budget and they met us every step of the way. Of course my wife had to be on board with the purchase. However, she was working at the time. That wasn't a problem though because Alex and I took the car to her at work. This is our second new car purchase in less than a year! Both times were outstanding! read more

I brought my Explorer in because it was due for an oil change, I came in at the last minute and Frank was nice enough to get me in. He is always professional both in person and on the phone. Now, this guy named Alan Gerome is a whole other story. He accused my wife of loitering while I had stepped away from the sales floor while we were waiting on our oil change to be completed. The first thing he asked her was "are you loitering" then proceeded to question her about what car was here and so on and said he would go check on it. He never came back to update her on the status of our car. I think he was just trying to be funny but how he approached her was the complete opposite of customer service. I've always had more positives to say about Future Ford than negatives, so keep up the good work everyone. read more

Future Ford of Clovis - I hope you don't have to deal with this guy when you drive up to buy a car. - Car Dealers Near Me - Clovis, California

Ford auto repair team here is second to none. A real surprise was how competitive the pricing is to independent auto shops. I shopped around for comparisons on the work I needed done and this Ford shop was actually the lowest of the three I checked. Who would of thought. Done in time and no surprises. I'll be back! read more

I recently had a terrible experience selling a car at Future Ford Clovis. In short, Future Ford refused to honor their offered price for my vehicle, after I had incurred substantial expenses in reliance upon their initial offer and representations. On Monday, 10/21/19, Future Ford Clovis offered to buy my car, stating that the offer was good for 7 days and expressly stated that the offer was given with no contingencies. I told the employee that I would sell my car, but stated I needed to rent a car first. The employee understood and we agreed I would return within the 7 day window. Future Ford Clovis reassured me twice over the next few days that the offer was still valid. Nevertheless, when I returned four days after the initial offer to sell my car, Future Ford Clovis unilaterally imposed new contingencies and refused to honor the original offer price. Future Ford Clovis further refused to honor any sale price close to their original offer and refused to even attempt to compensate me in any way for the significant rental car expenses I incurred (and they were aware would be incurred) in reliance upon their promises. Each employee shifted blame and refused to take responsibility, and I was given no coherent or consistent explanation for the dramatically changed offer. Future Ford Clovis wasted a significant amount of my time and money. At best, even if a mistake was made, what happened reflects poor training, poor leadership, sloppy work, a refusal to accept responsibility, and a lack of consideration for the impact their actions have on customers. I would never do business with Future Ford Clovis again nor would I recommend friends or family visit this dealership. read more

Took my Transit Van in for 36k check. Jonathan got me in and out in under 1 hour!!!

The new building looks spectacular! Jon, Chris, Jose,and Freddie worked really hard and professionally to get me a great deal. They were really awesome treating me like family. That is a group of excellent salesmen they definitely deserves some praise. I'm a 21 year old who traded in my first least with a co signer. I got a beautiful fusion titanium on my own at a great deal. From the moment I walked through the doors I felt at home. I will definitely be recommending this dealer ship and those sales men. read more

Future Ford of Clovis - Car Dealers Near Me - Clovis, California

I just walked out of this dealership. After not being able to come to an agreement on a used vehicle. Since I have left the Internet sales person Chris S. That was attempting to assist me has texted me, I told him I did not want to be contacted again. Since then he has called me won't less than six times leaving two voicemails on my phone the first intimidating me that he has all of my information and will continue to contact me. The second call me a shithead. I don't stand for this level of harassment. I have said twice for them to not contact me. Their tactics are shameful. Run from this place read more

Steve Leal at Future Ford of Clovis was very knowledgeable of the Explorer Sport. I told him what I wanted in my vehicle and he made it happen. We ran into some problems when running numbers but Steve did all he can to make sure that I was happy. Steve was able to get the car that I wanted with a price that I can afford. This was something that Lithia Ford in Fresno could not do for me and wanted 2 days of my life. Steve is am amazing sells person and made my transaction a breeze. Thank you Steve for selling me my 2 vehicle. I have always been satisfied with your service and will definitely be back next year for my 3rd vehicle purchase. :D read more

Future Ford of Clovis - The new beast!!!!! - Car Dealers Near Me - Clovis, California

Everybody that I met at Clovis Ford made it a point to ensure that my wife and I had an excellent experience and that the car we were buying was well explained detail and ready to go. The sales manager Adam did an excellent job but making sure that everything went well. Wael did an excellent job of explaining everything to us and making sure we had everything we needed during our visit. And everyone in finance make sure that everything was clear and well explained as we went through the purchasing process. We could not have been more delighted and still enjoying a beautiful Ford Mustang. Big thank you to those guys there at Future Ford of Clovis! . read more

Future Ford of Clovis - Car Dealers Near Me - Clovis, California

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Everything about the service I received at Future Ford of Clovis was great. The staff inside the building was very friendly and took the time to go over my car before turning it in. I also showed up 40 minutes earlier than I was supposed to and the service center still took my car! That was a first for me. The gentleman that called me to let me know my car was ready to go was also great! He went over the services my car received and let me know the status of my brakes, tires, and fluids. Truly a first for me. The last service center I visited did not call me to let me know my car was ready, so I was pleasantly surprised with the service I received from the staff at Future Ford of Clovis. I also received a follow up call from the manager at the service center which just added an extra level of personalization to the experience! Great team working there! Every dealership I have been to before this one needs to get trained by this team. read more

Brought my 2014 Mustang GT TRACKPACK, for it's first oil change as I am 3 hrs away from Folsom lake Ford where the car was purchased, I'm very picky about my mustang, and they took care of me pretty good read more

Future Ford of Clovis - Car Dealers Near Me - Clovis, California

This is the third time I have purchased a vehicle from a dealership and this was definitely the best experience I have had. Everyone was very professional and it is obvious the customer comes first here. I am ecstatic about my new truck and was very impressed how flexible the dealership was with pricing the vehicle to fit our budget. We had to bring our children with us car shopping and everyone was very patient and friendly with us and our children. I would absolutely recommend making a stop at Future Ford if you are in the market for a Ford. Our salesman, Wael, was great to work with and had great support from other staff members to help make our experience a positive one. read more

Future Ford of Clovis - My new truck from Future Ford of Clovis! I love it! - Car Dealers Near Me - Clovis, California

Tony Verret is a great guy and a patient sales representative for the Future Ford dealership. Tony's knowledge of the vehicle, and deal we were looking for was far superior to other experiences with dealers we encountered. I will highly recommend Tony to anyone I know who is buying or leasing a car. Now I'm going to go out and drive my new Explorer with Dubs baby!! read more

This is a very reliable dealership. They are courteous, thorough, and service is quick. The facility is clean and comfortable. You have a lively waiting room or you can take a shuttle home. read more

Waste of time making an appointment ..... they do not honor appointments. After leaving a complaint they repeatedly told me someone would contact me. I never heard from anyone. read more

They misdiagnosed a "dipped beam bulb fault" wanted to charge 783.50 for a head lamp assembly. We switched the bulbs from right to left and it worked. Then months later took it back to be diagnosed for a problem concerning shuddering in shifting and drivability and they give me an invoice for$170.00 that doesn't even tell me the cost of parts and labor to fix the problem. They claim that they can't replace the transmission control module (even though Ford Focuses are under extended warranty for that problem) because those codes aren't coming up. I asked for my quote for parts and labor and they emailed me a long parts list and no price for labor. When over the phone they said a completely different amount. I see why they don't want to put it in writing. 931 dollars for a clutch assembly and 2 fork shifts and 1500 dollars in labor was told to me over the phone by Kasey but, Kyle the service manager sent a parts list that was over 1600 dollars. Take my advise don't go there they want to take advantage of a poor unsuspecting customer. By the way I live in Fresno not San Francisco. read more

I bought my car from Future Ford several years ago, and always took my car to them for service rather it was an oil change or something more major. Well I called to set up service and right away they said it was a 4 hour wait, I called 2 days later and was told again it would be a 4 hour wait. I have never been told it would be a 4 hour wait for anything unless it was major. The service department has really gone down hill since December. Don't think I'll be returning anytime soon.. And I really use to like that place.. read more

I would not recommend these crooks to anyone. I canceled my maintenance agreement for oil change long before my truck was due for first oil change and asked for reimbursement they screwed me over for $180. read more

We are a local company with a fleet of trucks and have them serviced through Future Ford and Future Ford Fleet. My truck has a number of recalls that are over 6 months old. The first time I called to set up the appointment they told me don't bother we don't have the parts and we will call you. 6 months later and I have called multiple times. Finally I had someone tell me it's not a big deal and just bring your truck in and we will have you in and out. When I drop it off it was a totally different case. 8 hours later and they still have my truck! All but one of the recalls we visual inspections, the third they said they have the parts. Obviously management and techs are out of touch with each other and expediting the "easy stuff" is not a Ford practice. I'm changing the service to another company and thinking twice before we ever do business with them again. read more

Reason giving 5 stars New Assistant Service Manager Sergio Romero, very nice person to converse with. Answered all my question. Brought my Edge in for oil change An when ready washed. Definitely bring my vehicle for others services. Btw coffee and donuts very good. Beats Silva Ford by 100% read more

I was a long time customer for service on my cars of future Ford Clovis but dont know what happened lately the service stinks about a yer ago had my car for an oil change and it tool them like 4 hours, and just last week I had my car for oil change and rotation of tires and received a notice of items that require attention totaling more than 800.00 dollars but I've noticed that they mark that they did rotate the tires that I've showed the service advisor that they didn't. Manager called later that day and promised rotation and a balancing without charge to me on 07/02/19 I've arrived about 8.25 am and by 10.10 I've checked with the service advisor wich he was very polite and helpful, he check and told that my car wasn't ready yet that I was still outside so I've told him that I was to go please bring it out. He sid I left and about 20 min later the service manager called and offer to pick it up and bring it back to me without cost to me... but how can I believe that if it wasn't done when I was present?...there no stars rating from me read more

Sergio was very thorough, explaining everything regarding the recall, put me in a rental car and was just courteous and professional. very pleased , especially In these times when service companies are looking for a reason why they cant see do something instead of just taking care of things. !!! Exceeded my expectations!!! read more

You've found the right place if you want no customer service, guesswork on incomplete repairs, never getting work done in 1 day, and paying more than FORD MSRP for their parts. If you have worked with any other dealer on repairs or warranty work you will be very disappointed. We will NEVER give them another dime or have them touch a FORD. We went to Future Ford of Clovis because of the convenience of living in Clovis. I suggest you limp or tow your car or truck to anywhere but here and avoid the nightmare and exorbitant prices unless you like paying more than retail and not having your vehicle back the same day. Clovis Future FORD Part Price Examples - Ford #CV6Z-9C047-D FORD MSRP $72.17 Online Price $50.23 Clovis Future Ford Price $106.10 (47% MORE than FORD MSRP!) Ford #G9Z-9D653-C FORD MSRP $93.22 Online Price $59.47 Clovis Future Ford Price $106.10 (14% MORE than FORD MSRP!) Long version: I have a code reader and replaced part that computer said was bad. However, code came back and only option was to take to dealer for troubleshooting. Paid $135.00 to find out that they said part which I already placed was defective and needed to be replaced again. Trusting their expertise, I ordered again (2nd time) and reinstalled. (Passing on their $220 labor for 20 minutes of work). Same Error code came back on so I took in and paid another $135.00 for diagnostics. They again said part was bad an argued with me that it must be defective or I put it in wrong. Because I had not choice and already wasted $270 for nothing on them saying part was still bad, I agreed to have them replace part third time (the exact part number I had them write down which I ordered). This was quoted as $106.10 for part and $220 for labor. (More than FORD MSRP but they do smile when they quote you on their "service") I ask for old parts so I can return since it has a 2 year FORD Warranty and online vendor said I could return no problem. Get home and open trunk for part and a completely different part was replaced even thought the service order said they were replacing what I replaced twice already! This is the part they charge 47% more than FORD MSRP for just to teach me a lesson and $270 LABOR. Best of all, CODE READER still show permanent error which they say is cleared but all code readers except FORD readers may show this "PHANTOM ERROR". I am following up with FORD customer relations and filing a complaint, but do yourself a favor and avoid this place. Service manager is less than helpful and you get the feeling real quick that they don't give a rip about you or your car, just your money. read more

Ray was an awesome sales man. He took his time helping my husband and I pick out a car. We got a great price on our truck!

On 6/1/2020, a disabled veteran visited Future Ford with the intention of purchasing a car. Chris was his salesman. The veteran said I want to pay cash, I don't want payments. He had as much as $28,000.00 which was enough to buy a new car outright. Well, Chris had this "gem" he steered him to. It was a 2019 Fusion rental car with over 30,000 miles on it, doesn't even have leather seats! From what I am getting, the vet was told he didn't have enough for a new car. The vet gave them $24,654 for this dog Future Ford wanted to unload. They were advertising a new Fusion for $10.00 less than the 2019 used rental car they pushed on him. Wow, Chris!! You are one super salesman, or not. You did a despicable thing and I hope everyone reading this will go elsewhere to purchase a car. You could say that the vet should have known better. Well he has some mental issues, which is quite apparent. They gave him a contract that stated the price of the car was $34,708.90 and after the down payment they would allow credit of an interest rate of 20.99 yearly, payable in 47 payments over $600 a month which would be a total of $10054.78, due to the extreme rate of interest, when paid off. When I saw what Future Ford had done, I called the sales manager, Adam, twice No response, so I called Gary Revis the GM. I tried to give him an easy out by giving the veteran his money back. He gave me a song and dance saying the information in the contract didn't apply, then why put it in there? But before we spoke, he called the vet and said he would give him the title. Well I guess so, he paid for the car. But he want's his money back when has was made aware of the dirty trick. Who knew a Ford dealership could be so corrupt? At this point he will accept a new Fusion for the price he paid. This is not going to end here unless he has received justice. Plan on shopping here? Buyer beware. What else are they capable of. P.S. the engine light came on already.! I am going to do a trace on the title and pull a Carfax. I doubt the oil was changed. read more

Worst service I've had at a Ford dealership. I've traveled through the country and have always taken my truck to the dealership from oil changes to small body work. Oscar was my service department representative and he wouldn't give me the time of day. I called him and left him messages before I came in for my second appointment and never received a phone call back. When I got there he said he got my messages but couldn't give me a reason why he didn't call me back. Seems like there is a disconnect between being professional and kind and courteous to customers here. read more

Incredibly unprofessional staff. I spoke to "Oscar" and made an appointment for my car to have the airbag recall executed, trunk fixed and a software update on my GPS/computer system. When I came in they told me I was only scheduled for an oil change and that they cannot do anything else because they were too busy. I recommend finding another ford in the area to do business with. The future ford staff is inflexible and unorganized. read more

Team made me feel at ease & their confidence made me believe I would leave a satisfied customer.

Our experience was undesirable to say the least. We were looking at getting an explorer and as soon as we came in we were bombarded with salesmen. I understand they are doing a job but at least let me out of my car before your sales pitch. Our contact person was Alan and we felt he did not respect our need for privacy and decision making when purchasing a new vehicle. read more

Future Ford has no concept of what an internet sales department is. The mentality of the staff is still in the 20th century, with the pushy " I'll take these numbers to the guy in the back" operation. THE PURPOSE OF THE INTERNET IS NOT TO SET UP AN APPOINTMENT. read more