Veasna K. is the man at Bay Alarm. We were having some issues with our new system and the App and…read morehe came in and resolved all the issues for us. He has the experience, professionalism, and knowledge to be able to troubleshoot ALL the issues that we were having for the last couple weeks and resolved everything within minutes. It can be frustrating when there's a problem and not being able to get to a resolution. But at Bay Alarm, just know if you come across Veasna K.; you will be in good hands and he will have the answers or at least figure out how to get the answers for you.

After over 25 years with Bay Alarm, I'm extremely disappointed by how they now treat long-term…read morecustomers. When I recently tried to upgrade my system, I was given multiple inconsistent quotes from different reps -- none of which they were willing to honor, even after a technician had already visited my home. When I called back to accept one quote, I was told it wouldn't be honored unless **another technician** came out -- despite already having current information on file. I had to follow up multiple times, and never received the courtesy of a return call. It's clear Bay Alarm is no longer the customer-first company I trusted for decades. If you're considering upgrading your system, I strongly recommend looking into other options. I've since switched to a well-established security company with over 150 years in business, a solid track record, and great reviews -- who offered **better pricing, more features, and far superior customer service**. Loyalty means nothing to Bay Alarm anymore -- and that's incredibly disappointing after more than 25 years.

Awesome service! Dennis was able to quickly and professionally mount and setup an outdoor tv for…read moreme. TV was mounted to an outdoor stucco wall, Dennis was also able to help hide the cable. Couldn't be happier. Will always reach out for any AV or smart home services.

Dennis came by to install a motorized Mantle Mount over my fireplace. He was able to install this…read morevery heavy TV mount quickly and with great results. He was willing to make small adjustments to the TV tilt at my request and was very meticulous with cable management. Overall very impressed with his work. Thank you!

All of my cameras would stop working in the evenings. Three…read moreFactor Security was able to provide me a quote and quickly schedule me. Ended up diagnosing and changing a bad power supply that could no longer keep up with the added surge from night vision. Went through and made sure everything else is as it should be after changing power supply. Protessional. Pricing is competitive. Recommend.

We had a glitch in our security system and Ruben came back to check everything. Even though it…read moreended up having nothing to do with the equipment they set up for us, they still came to our house and fixed it...for free and with a smile! Customer service like this is rare these days. There are still rare businesses that actually care about repeat customers. We will continue to recommend them to friends and family. Thank you Ruben!

I had an unfortunate experience with a security officer in a parking lot today. Rather than…read moreaddressing the situation professionally and respectfully, the officer appeared to misuse her authority and communicated in a manner that was inappropriate and unprofessional. Security personnel play an important role in maintaining safety, but that responsibility should always be carried out with courtesy, respect, and professionalism. I hope this matter is reviewed so similar incidents can be prevented in the future. I respectfully request that management review the incident and provide appropriate follow-up to ensure all patrons are treated with respect and fairness. She does not have a badge number but i have a picture of her. Sincerely, Just a patron of the businesses at Cerritos Plaza South

I caught a flat tire while on my lunch break I had to leave my car there until roadside assistance…read morecould get here they gave me a parking ticket for not having a permit. You don't need a permit to park at target ! And my car was only there bc it would've been hard to find my car in hospital parking lot!

I hired TCI to install cameras for home security. They did a great job. They did the quote prior so…read morethere wasn't any surprises on the price. They installed five cameras within a few hours. They angeled the cameras perfectly. The cameras are high quality and the footage looks clear. Bobby and Jose went above and beyond. I Highly recommend them!

10/10!! the BEST camera installation you can ever find in the OC/LA area!…read more I can't say enough good things about TCI! We were looking around for a security camera installer and stumbled upon their fantastic reviews on Yelp and Google and they did not disappoint! I gave them a call and they came the same following week! We had 8 CCTV cameras installed, and the quality of both the equipment and the installation is high quality and truly top-notch. What impressed me most was the speed and professionalism. They got all 8 cameras installed and set up within 4 hours!! The last place that did my installation took almost a week to complete lol. Pricing is fair, you get what you pay for! Bobby handled our install, and he was absolutely knowledgeable and professional from start to finish. He clearly knew his stuff and made the whole process smooth and easy! 1000% would recommend to everyone looking for reliable, high-quality camera installation. Again THANKKK YOU Bobby + the TCI team!

AV helped me set up an upgraded system in my media room. Ivan came for the initial install and was…read moreso thorough and communicative. I really appreciate his patience with me. After the install, I had another issue that was purely user error. JC jumped on a call with me and walked me through what I needed to do. I highly recommend this company; they know what they're doing! - Very satisfied customer

Working with JC and Wired AV has been a major improvement from my previous experiences. They're…read morealways there when you need them and they install solutions that last. Really appreciate the professionalism and generosity.

Tara was incredibly helpful! Went the extra mile. Thank you!! Very professional. Reliableread more

Nice folk. Tech did a very good job. VERY expensive! Lesson learned. Never again…read more Since "reviews need to be at least 85 characters": xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx . . .

I put a positive review on here almost three years ago when my system was new and I am just as…read moresatisfied with it as I was then. There has never been a fault in my camera setup in these three years. The reason I write again is that we replaced our laptop computers this year, and needed service to help set the software up. The company runs lean, and they do not have a normal "help desk" when you call, so you don't always get an answer or help immediately, but I still give them five stars because they care about your experience with this and they make up for it once you get their highly competent technician on your case. Joe set up the software on two computers in only a couple of minutes and it feels like these cameras are sturdy and will continue running through at least a few generations of computers. If I ever want more coverage or upgrades, I would stay with this service.

The work was quick, well done, and competitively priced. Their biggest strength is their customer…read moreservice. George and Joe were always available, knowledgeable, and accommodating. While vendors would take at least a day to respond, George would either answer my call the first time, or return my call in minutes. They got my home network set up in 2 days. The work was finished before other vendors got around to sending me a quote. Money well spent and highly recommend!