This was the worst experience everrrr! I took my friend there to get her house key and car seat out…read moreof her car after being in a car accident and the man was very rude!!! After she expressed that she was in pain from the car accident he didn't even offer to help ! Also she was in her car and he was all in her personal space made her feel sooo uncomfortable! His tone , attitude, demeanor, everything was just soo rude and nobody shouldn't have to experience this especially after being in car accident! Like where is your sympathy

Rude. Don't waste your time or money! The guy towing my car told me i can "wait my turn" and…read morescratched my bumper really bad. This is the crappies company and I would give the 0 stars if it was an option. They damage property and take no accountability.

Warning: Do NOT Trust This Shop Got an oil change here in…read moreJan 2025. Hours later, my engine failed -- turns out they didn't reinstall the oil ring or cap, and all the oil leaked out. The owner, Tom, dragged out repairs for over 3 months, blamed everything but the real issue, and tried to avoid going through his insurance. He even told me to lie to Mitsubishi about a recall to avoid fixing the damage. A Car-X location has confirmed my vehicle was unsafe to drive and documented serious damage (axle throwing grease, burned mount hole, etc.). I also have additional findings from a Transmission repair shop. I chose Troy Car Care based on a Groupon and the Napa Car Care Center sign on their site, but Napa told me they've had no affiliation since 2022 -- totally misleading. I'm filing a complaint with the Illinois Attorney General. Save yourself the stress -- go somewhere reputable.

From the owner: Veteran owned and operated. Everyday discounts for military and first responders. Our overall goal…read moreis to inform you of maintenance for your vehicle and repairs needed. We are NOT here to upsell you on items you don't need.

Ken is so honest. His shop is really one in a million. I trust him and have been going here for…read moreyears.

Very professional and fast service. Was told my service would take 2-3 days. Received a call 2…read morehours later saying my vehicle was ready.

No matter your make or model, Ralph's excellent mechanics will diagnose your whip, and get you back…read moreon the road. No unnecessary "repairs`", no "padding" the bill. Just food straight up honest business! We have 5 vehicles in our family fleet, and they all go to Ralph's for repairs. Feel confident that your vehicle is in good hands here!

Absolutely Worst place to go to see what's wrong with your car. Took the car up there was sitting…read morefor 3.5 weeks, drove by and never once did it move. Finally had enough went up there and the gentleman working was rude as soon as i walked up, and said oh yeah we lost your number and information. Who the hell loses information?! Then he proceeds to shoe me off with his hands. His name was BOB. ABSOLUTELY NEVER GO HERE!!!!

A Rare Find on Route 66 -- Jack's 66 Service…read more While waiting for my oil change and tire rotation, I witnessed something I thought had gone extinct somewhere between rotary phones and $1 gas: genuine customer service. One customer brought in a part to be installed -- unfortunately, it was faulty. Instead of shrugging and charging for labor anyway (as many shops might), the team at Jack's 66 caught the problem before installation. Then, the owner himself picked up the phone and called the store where the part was purchased to help the customer get an exchange. Who does that anymore? Moments later, another customer came in with a service light for an air filter. Instead of booking an appointment and a bill, the owner grabbed his tools, walked out to the car, and checked it right there in the lot -- saving the customer both time and money. In a world where honesty in auto service feels like finding a four-leaf clover, Jack's 66 is an entire field of them. Fair, kind, and refreshingly human -- I'll definitely be back.

This repair shop is amazing! They were flexible. I was able to drop my car off walk down the street…read moreto my office, and pick it up later. They knew exactly what my car needed when I called and told them what I had. They were just as reasonable, but with better customer service, the sum of the really quick places you drive-through. Not that I haven't used those in the past, but the convenience of just dropping it off and having someone that understood what human interaction is was amazing!

Had an on going electrical issue in an older vehicle. Verns Automotive did an outstanding job in…read moretracking it down. Thank you

Stopped by on the chance they could help me out with a tire. They were all busy but stopped and…read moretook care of me in short manner. It was a small job and interrupted their morning but it didn't seem to matter. Will recommend in the future.

Have had my 2013 Volvo engine worked on 2 different times at this location and they don't fail to…read moredeliver. If they make mistakes they will own up to it & take care of you, rare trait in the industry nowadays.

Wanted them to work on my Jeep as check engine light was on. I was told they did not want to work…read moreon it as they cannot make enough profit off of it. They have not even looked at it and I was hoping for repairs less than $2,000. Do not go here Unless you want to just spend money as they do not care about the cistomer per service manager

These guys dropped everything when I rolled into town from the west coast in August and my A/C…read morestopped working. They gave my son and I lots of cold water and spent an hour diagnosing my leak. When they couldn't get the part to fix it in time, they wrote out everything that was wrong along with pictures to give my mechanics back home, AND DID NOT CHARGE ME ANYTHING. I have never been treated so nice in my whole life! I wish these guys operated in my home town. I would be a customer for life. They are all going to heaven that's for sure. It is so hard to find a trustworthy mechanic so Collinsville should count itself extremely lucky to have LaDrew Automotive!!!

This is the best service shop in the Metro East. Chris is one of the top mechanics around. He…read moreused to be the manager of the Valvoline around the corner for years. He is an honest man in a dishonest industry. Finally, he is a "car guy". Go in and ask him about his chevelles, you'll make a friend. He maintains both my cars. He also keeps my oldest sons car running in top condition. He maintains my fiancées van as well. I would not trust so many family members lives with Chris if he were not top notch. Finally, he is never over estimate and times he can the best fix or the cheaper alternative depending on your budget.