I am extremely disappointed with the way my son was treated by the manager Preet at this store. My…read moreconcern is primarily with the manager's behavior, lack of professionalism, and the way she handled the situation with a newly hired employee.
My son had been working for approximately four hours straight loading boxes. During the last hour, the manager believed that a package was missing and made my son go back and unload all of the boxes he had already loaded to search for it. After going through all of that, it turned out that there was actually no package missing.
This is when the situation became especially uncomfortable. While my son was unloading everything again, the manager became upset and began hovering over him and watching his every move. My son was visibly sweating, exhausted, and experiencing lower back pain after working for several hours. He told her that his lower back was hurting and that he needed to move at a slower pace. Despite this, she continued standing over him and pressuring him. She never asked if he was okay, offered to help, or showed any consideration for the fact that he was physically struggling.
While he was unloading the boxes again, my son accidentally dropped one package from approximately one foot off the ground. The package was not damaged. Instead of calmly addressing the situation or checking whether the package had been damaged, the manager began yelling at him and ultimately sent him home.
What makes this even more frustrating is that my son had already worked for approximately four hours loading these boxes, only to be required to unload everything because the manager believed a package was missing--when in the end, nothing was actually missing. During this unnecessary process, he was sweating, exhausted, and experiencing back pain. Rather than showing concern or helping resolve the situation, the manager continued hovering over him and became increasingly angry.
The following day, my son was instructed to report to the store at 1:00 p.m. because the manager intended to terminate his employment. He arrived at the time he was told, yet the manager did not arrive until approximately 3:30 p.m. He was left waiting for more than two hours for a meeting that she had scheduled. When she finally arrived, there appeared to be no meaningful discussion about what had happened or consideration that dropping the package had been an accident. He was simply terminated.
I understand that managers have expectations and that employees are responsible for completing their assigned duties. However, there is a professional and respectful way to manage employees. My son was a new employee who deserved the opportunity to learn and receive appropriate guidance. Supervising an employee does not require yelling, intimidating them, or hovering over them while they are visibly struggling physically.
If there were concerns regarding my son's performance, those concerns could have been addressed professionally. Employees should be coached, trained, and treated with dignity and respect. Based on my son's experience, I am extremely disappointed with the management at this location. I sincerely hope upper management takes this complaint seriously and looks into how employees are being supervised and treated at this store.
