STAY AWAY!!! These people are hiding stuff when I wanted to trade my cars I asked to see my own car fax reports so I can see what they see, when they appraise my car cause dealers will tell me occasionally yeah you car has a a bad carfax or accident they refuse to print them out for me, they they only allowed me to test drive new cars basically and not the out of warranty cars its like they trying to hide something, over the phone I said Im calling about the Aventador SV the sales guy like yeah yeah we can show it to you no problem but later one he told me yeah sorry its in the shop not ready like What I just wasted my 2 hr drive to get there and go back to OC another 2 hr waste of my time, I don't even have the time to write this review either not coming back ever. read more

You cannot trust Galpin Aston Martin by their word ... or their 150 point used car inspection. I picked up a used AM Vantage. Upon delivery the salesperson gave me the spare keys but never showed them to work. At home I discovered that the spare remote had no battery in it. When I put in a new battery the vehicle's horn started honking from the car's immobilizer system. Nothing worked. Took many trips back to Galpin and they finally said it would be $1700 ... for a remote that they supposedly checked to be in working order! Somebody knew it was not working or else it would have had a battery in it. Regional Aston Martin was of no real help as they have no control over their dealers and Galpin management just blew it off as if it was my fault. Found a reputable locksmith who found the remote to have corrosion from water damage which they luckily were able to fix. DON'T TRUST GALPIN ASTON MARTIN - their shady management is reprehensible and a disgrace to the Aston Martin brand. Will file a complaint with the BBB and then take them to small claims court. read more

HUGE thanks to Nick for his help today! Happy that my other half left with a gorgeous new Aston. Nick provided exceptional service throughout. Galpin has a fantastic facility, complete with a Bond villain-esque secret room that they use for Aston events. Even though I was not the buyer, Nick graciously engaged me, brought me water, and even a Red Bull. We just got home, and are loving the new car. Huge thanks to Nick, the sales manager (whose name I sadly didn't catch), and the whole Galpin team. Couldn't be happier! read more

See all

John Alavazo is a snake oil salesman, I asked him to diagnose my 2003 Aston Martin Vanquish which came in with a Transmission Fault light on and 2 broken half shafts. A fee of $ 540- was agreed to, Instead he gave me was an estimate of $ 54,000- to repair it. He wasn't able diagnosing the cause. He then tried to charge me $ 6,200- to diagnose the faul then reduced that to $ 2,170- Simply ridiculous numbers and now he refused to release my car until I pay for the diagnosis he failed to give me. He has no shame. I will be paying the bill under duress, then file a complaint with The Bureau of Automotive repair, as he used the old trick of bait and switch. Then a quick visit to Small Claims Court to get my money back. Do NOT trust the slimy individual, he is a bold faced liar. read more

So incredibly happy with the experience we had purchasing our new Aston Martin here. John Diggs was our sales associate and he was one of the best sales guys we have ever dealt with. Down to earth, so nice & had a great attitude/demeanor. Also, the brand manager Ivan was so cool. We ended up talking to him a lot & learning so many interesting facts about the brand we didn't know. They actually put our new car inside the "vault" and gave us the true grand reveal. It was special and such a nice touch for my husband & I. Usually going to a dealership to purchase a new car can be a bit cringeworthy. But not here. We were in no rush to leave because the overall vibe & experience was really enjoyable. I would definitely recommend Galpin Aston. We absolutely love our car & will return to them in the future for other luxury car purchases. read more

See all

I had a great experience taking my car in for service since my car was CPO and had warranty I paid $0 so not only did I get an inspection but also got a car wash with it. Had good experience with vanessa and Henry read more

I had a great experience, walking in cold and walking out with a 2024 Aston Martin. Guy was extremely helpful, personable, took care of some little issues, and then gave me a tutorial the next day when I came back for some more help. No hard sell, very knowledgeable, and extremely responsive. read more

What an amazing experience!! Jeremy thank you for outstanding service and hospitality.... also for the bubbles and Starbucks:) Ivan...I can't thank you enough your expertise, vision, and talent.. surpassed all I could have asked for!! Keep going buddy you have found your passion.. and you are really good at it! I have the whip to prove it..:) Sean...you are an absolute gentleman!! I cant say enough about the service and knowledge you provided to me, thank you for your time and never ending patience. If you are looking to buy an Aston Martin or any luxury vehicle at Galpin I highly recommend this dealership. If you are looking to build a custom ride...Ivan and Sean are the guys to see. From day 1 ordering and customizing to picking up my car the experience was fun and easy!! I felt super special read more

AVOID They obviously appreciate good reviews here....they don't appreciate and avoid customers that express issues whether expressed in writing to them or on the phone....The leasing experience with Galpin Aston Martin was a good experience. The service experience was terrible. A problem persisted with the car that required replacement parts specifically the entire dashboard leather panels were detaching for the dashboard and bending in different directions revealing what was beneath the leather, it required 3 leather panels....the excuses ranged from they are on order and delayed to we received 2 of the 3 panels to we received the 3rd panel but its incorrect ...this took up to most of a year of delays excuses until finally they could not offer an eta of the correct 3 panels as of August 22 and my lease term was until February 23. They could not offer any date between August 22 and February 23 This was a manufacturer problem but Galpin represents the manufacturer. A year of this issue and I was the one always having to followup. This does not meet the expectation when leasing a luxury vehicle. I demanded to turn the vehicle in early ending the lease no penalty and no additional payments....I was deferred to a person I hope no one should have to deal with Janice Bird she is more concerned with leasing cars than addressing a problem, explaining what they can and can't do and clearly did not listen or comprehend the issue and my dissatisfaction. She is unprofessional, does not return phone calls or emails, and my complaints about this fell on deaf ears by others. Not one person involved in Galpin management or ownership addressed the issue of the car nor addressed the issues that ensued when I turned the car in several months early. Literally not a phone call or an email from anyone, but Janice Bird. That was their idea of a response and resolution. As a two time Aston Martin owner i have had a great experience with another LA Aston Martin dealer. Do your research there are more competent, responsive and caring dealers in terms of management and owners. I have had many cars and never experienced such a hands off management in dealing with an issue. The only person I had making an effort was Gary Kessler, but he was not in a decision making role, he communicated my concerns to others but no one took the time or initiative to followup with me directly. They care about selling and leasing cars thats it....from my experience they behave as if thats where their "responsibility" ends....if you have an issue with your car that is not easily rectified with unreasonable delays... and are an unhappy customer in how the matter is handled its all down hill from there....the best companies have issues, its how they resolve those issues that make them among the best....if you choose Galpin and have an issue of any kind that requires pro active management or ownership...good luck...After the parts department informed me after almost a year they are unable to give me a date they expect the replacement panels With all the red flags of this problem with service department and my complaints not one person in management or ownership contacted me on this matter not even after my email.....Driving a car in this condition while paying my lease payments with no followup from management before, during and after all that transpired.....it never went beyond the service department, and a handoff to Janet Bird who clearly never informed or discussed with management or proper party.....INEXCUSABLE AND PATHETIC !!! read more

See all

There are always opportunities to repair and fix relationships. My previous experience with Galpin Aston Martin left me unimpressed and disappointed, please see previous review. However, I can honestly say that Galpin Aston Martin have redeemed themselves and not only have righted a wrong but also gone above and beyond to strengthen the bond between client and customer. Jeremy Guller the General Manager reached out to me to extend his apologies which I appreciated. Whether I believed the apology or not isn't the issue, but as a first step it showed a professionalism I value. It also showed an openness to conversation and communication between company and client. But the real magic came from my sales advisor Justin Permijo. Justin's personable character and attention to my concerns really was impressive. He even sent a thoughtful gift and card that expressed the sincere apologies of Galpin and himself on how things were handled; though this initially could seem superficial, it wasn't until I decided to give Galpin Aston Martin another chance that showed their honesty to deliver on their promise to make things better. I drove up from San Diego a couple more times to reconsider the Vantage V8 GT but decided against it. Justin really made himself available to ensure no dropping of any ball the whole way. Then, another opportunity came forward when a member of the team reached out to me if I would be interested in trading in my current Aston Martin DB9. I said yes but didn't know a time frame. Justin reached out again and invited me to come back and test drive a DB11. I went up with no expectations... But this is where Galpin Aston Martin really came through. Justin really walked me through my concerns, my questions, my thoughts on a possible new transaction. He really was so thorough! When the time came to crank out some official numbers Justin communicated with Jeremy Guller the General Manager and they struck an incredible deal together for me. What's more is that they worked in additional options at no extra cost. IMPRESSIVE. What's more is that I haven't even mentioned how impressive the DB11 is! It was perfect. I pulled the trigger and said yes and Galpin Aston Martin set things in motion to transfer this vehicle into my possession. I intimated to the team that this time I would like to be extra safe during COVID and requested all paperwork to be done outside. They agreed and set up a great outdoor workstation for me. I also requested a wheel change and they replaced the current wheels with brand new wheels and tires! And most moving, Justin provided me with a thoughtful care package with a DB11 official book and a sweet personal present on his part. Jeremy Chick in finance made things super easy as well. The process was smooth and seamless. I was so pleased and I left Galpin Aston Martin with an amazing product and with an amazing, personable experience. ***P.S. on my drive home there were a couple of items I spotted that needed attention, aka, a broken hvac vent, light switch and a misaligned door panel. The next day I drove to my local Aston Martin dealership in San Diego and worked with my awesome service director Eddie Mulvaney. My DB11 is under warranty by Aston Timeless Certified but Eddie was unable to find the warranty info in the Aston system. He communicated with Justin and Jeremy at Galpin and they handled my repairs together with an incredible display of teamwork, with Jeremy the General Manager saying "Whatever we have to do to make it right for him. He is a great customer." Just so great! This gives me great confidence in the longevity of my vehicle and my relationship in the Aston teams. To sum it all up, Galpin Aston Martin delivered on their promise to make things better, and they did, a lot better. Confidence is restored. This doesn't mean that I might never be disappointed again by them but more importantly it shows that there are always opportunities to repair and fix relationships. And it also shows that this recent experience will remain a shining example in the future of things gone right. Thank you Galpin Aston Martin. read more

Galpin Aston Martin - Aston Gt V8 manual - Auto Parts & Supplies Near Me - Van Nuys, California

See all

An amazing place to get an amazing car ! I was helped by the relaxed but definitely in charge General Sales Manager Jeremy Geller and the bowtied salesman Matthew Parsons , who knows EVERYTHING about Aston Martin. I couldn't make up my mind and kept changing the car I wanted , but both of them were patient and cool. I had a minor problem with the car the first night I had it - which was my fault entirely - and both called me back within minutes to help me out. That the head finance guy ( another Jeremy) had a British accent was the perfect finishing touch. If you want an Aston Martin THIS IS THE PLACE. If I could give these guys 10 stars I would. read more

Galpin Aston Martin - Ultracool showroom - Auto Parts & Supplies Near Me - Van Nuys, California

See all

I purchased a launch edition DB11 from Galpin in 2017. In addition to 2 annual service visits the car has had 2 warranty issues that were resolved as expeditiously as possible given the availability of parts from AML. The have treated me with 5 star service from the very beginning. Even though AML does not provide it's customers with a loaner when warranty work is being performed Galpin will at its discretion as a courtesy to it's customers. Cost of routine maintenance is expensive. Contacted a dealership closer to my home and it was significantly more there. I guess the zip code of the dealership determines the cost even though it shouldn't. read more

Ok but they think that owning an Aston Martin makes u an idiot to just toss money away. $800 for an oil change? Ya right!!!!! Just went there today, unbelievable how many stories u get from one person to another! Recently I went to ask about my A/C cz it seemed a little off. Holy shit! $280 just to look at it!!!! read more

My wife and I were shopping for a new vehicle to replace our Porsche 911 GT3. After looking at a number of options, we decided that the best fit for our overall needs and lifestyle was the Aston Martin Vantage. I reached out to Galpin by email to inquire about a few models they had in their inventory and within minutes I received a call from John Diggs who was extremely knowledgeable and helpful throughout the entire purchasing process. My workdays are pretty hectic and it's difficult for me to get away but John took care of everything by phone, text, and email so we didn't have to spend extra hours in the dealership. John was also very willing to work with us on our trade and get me the appropriate value for the GT3. Once we received our approval, my wife and I went to the dealership the next day. John greeted us with Starbucks (yes, they have a Starbucks in their dealership) and we proceeded to finalize the deal which went very smoothly. I have purchased a decent number of vehicles and in almost every instance, my number one goal is to get in and out of the dealership as fast as possible. My experience at Galpin was probably the first time I wasn't in a rush to get out of the door. John and Ivan were both extremely pleasant, knowledgeable, and most importantly... they had a passion for cars and the brands they represented. You may assume that is always the case with high-end luxury brands but I can assure you that it is not... I can't tell you how many vehicles I've purchased where the SA not only didn't have a good general knowledge of similar cars/brands, but they weren't even knowledgeable about the vehicle they were selling me... Both John and Ivan had an overwhelming amount of knowledge about Aston as well as other brands and I left the dealer with a lot of new information and appreciation for Aston. After signing all the paperwork John and Ivan gave us the tour of "Club Aston" and took us into the "Vault" to reveal our new Vantage. The whole experience was really special and something we will remember and likely compare all of our future car purchases to. Oh and most importantly, the Vantage is absolutely stunning and was in perfect condition (no paint or detailing issues). Again, collection condition may be something you expect to be perfect but I can tell you from experience that there are usually issues that get past PDI (*cough* *cough*... Porsche). We have only spent a few days with the new Vantage but so far we absolutely love it. Compared to the GT3, the Vantage is simply more fun on normal Los Angeles roads, more comfortable and the build materials are superior. It's honestly hard to believe the MSRP of the Vantage we purchased & GT3 we traded in was nearly the same. The Vantage just looks and feels more expensive. If you are in the market for a new Aston, I highly recommend contacting John Diggs at Galpin. read more

John Diggs at Galpin was a pleasure to work with from start to finish. Great service and very straightforward. Would definitely recommend Galpin and John to everyone! read more

I bought an Aston Martin a month back and the Galpin team was friendly, accommodating, and it was a pleasure to work with them. Arnold in particular helped me out and he was phenomenal. Very professional and helpful to me in my purchase of my dream car. I would recommend anyone in the market to go see Arnold and his team. read more

David Gonzales helped us get James Bond 007's car! Eyebrows raise and we get compliments everywhere we go, the car is simply GORGEOUS! Thank you David for such an amazing service! You are awesome! read more

Place is Trash, Avoid at all costs I have a brand new 2018 DB11 paid over 250,000 for it. However I purchased it new at a different dealer but Galpin is still the closest dealer to me. I called to schedule an appointment because the check engine light came on. I asked for a loaner, they asked if I purchased a car from Galpin. I said no and the guy told me to go service it at the other dealer then If I wanted a loaner. That if I bought the aston from there dealership they would have given me a loaner with no issues. Now because of this I will never bring my car for service or EVER buy a car from Galpin. I've owned 3 brand new Aston martins in the past 2 years. I'm done with Galpin worst dealer, and I'll make sure all my friends who buys astons never buy from this trash dealer. read more

Picked up our Mariana Blue 2020 Vantage. Thank you Justin for an awesome experience. If anyone is interested in owning one please contact him, he's the best! read more

Came in today and got an awesome deal on a aston. It was more rebates than I expected. Have been working with Steve Rodgers for years and he has always given me the best deals and most courteous service. Very professional and super nice dude. Highly recommend Steve. Will continue to come back to Galpin. read more

I bought a Vantage GTS from David Gonzalez at Galpin and the experience was terrific. David is extremely knowledgeable about the brand and took great time and care to show me the car in great detail. He worked very hard to make a deal with me and I'm thrilled with the outcome. It's a dream car and David helped me make it a reality. Highest recommendation!! read more

Justin Permijo at galpin is awesome. Got us a killer deal on a brand new Volvo v60. We love it!

Our first experience with taking our Aston Martin DB9 for a warranty repair was not ideal. While it started off with a friendly person helping and offering a free Starbucks to enjoy on the way home, it went down from there rapidly. The Starbucks coffee was not free but the gesture was a nice one at least. There was a clear lack of communication with no updates. Repeated calls for an update after a couple days of silence finally elicited a response. While we requested preferred method was email or phone, not text, we got text. There were no loaner vehicles and we would have had to do our own rental car. It was good we chose to just get a ride because they had the vehicle for over week. When we finally could come pick up the car, there was no one at reception or anywhere to be found. We finally wandered over to the cashier's desk where we received curt response and that was it. For having a luxury car, the level of service they delivered felt more like a 1979 Pinto. read more

Car that defines beauty, performance, class and elegance! If your in the market for an Aston Martin come to Galpin they will give you first class service! read more

Went to look at the New DB11 - A Gentleman called Oliver assisted us. He was great and incredibly knowledgable. My wife and I placed our order for a DB11. Great experience and we look forward to returning upon delivery! read more

I took my daughter car, DB9, to Galpin. My service advisor John Alavazo was very accommodating and gave excellent service.