2 days ago I came to buy games and the staff was really nice, but today I went to return one of the games, and the staff was just talking with his friend and his friend was like touching everything. I asked him to search for a game and he said to wait, because he was helping a customer. The customer left and he forgot because he was talking with his friend. His friend was judging me because I asked for a game. The staff is a guy who wears glasses and speaks Spanish. To be honest this store needs better staff than this. The staff's name is Omar. read more

My experience at this location has been horrible and completely negative. The cash register section of the store displayed complete disarray when I entered the establishment. Three male employees spent their time talking trash while being loud and ignoring all customers who entered the store. The employees spent their time joking with each other instead of assisting customers or maintaining store cleanliness. The atmosphere made me feel like I was disturbing their social gathering by entering the store. The experience at GameStop was completely unacceptable to me because it failed to meet my expectations. I will not return to this location read more

From the start, Omar was incredibly welcoming and knowledgeable. He immediately offered help without being overbearing, asked the right questions to understand what I was looking for, and gave honest, helpful advice on games and accessories. He clearly knows his stuff, whether it's the latest PS5 releases or classic titles. What really impressed me was how patient he was. I had a ton of questions about trade-ins, pre-orders, and console compatibility, and Omar broke everything down clearly without rushing me. You could tell he genuinely wanted to make sure I left happy and informed. read more

Employees backdooring pokemon products. Lies on top of lies lol. Manager with the beard tried to sell me pokemon products for scalper pricing. Girl at the front said all prismatic products are gone due to pre orders when gamestop stopped preorders a month ago lol. Prismatic bundles were announced not too long ago too. Lies on top of lies Terrible business read more

The staff here seem to really be over it when it comes to their job and helping customers. I get it -- answering the same questions over and over can be exhausting. But don't pretend like a product is out of stock just to hold it back for your friends or family. It feels like this location might be purposely telling customers that something isn't available just to save it for others. read more

WORST CUSTOMER SERVICE EVER. The employee didn't know how to complete a return and when they did it instead of giving me my case back she ended up putting it in a trade card. I told her that I spent almost $80.00 in cash and then was advised that she can't give it back to me in cash. So basically they stole my money. I will never go back to this store again and will go else where. Such a disgrace and disappointment read more

An hour ago, I purchased a Pokemon TCG Silver Tempest battle stadium box at this location. The box was packaged normally on the outside; however, inside of the container, the bottom side of all the packs were already open mid-way. I called the store to bring up this issue, but they said they couldn't do anything due to it being a 'final sale'. Gamestop retains the right to decide whether they accept a return or not; I understand the concept of 'final sale', but what really rustled my jimmies was how the situation was handled. They didn't ask any questions or asked me to bring the product back to inspect it. It was a done deal of being a 'final sale'. That's fine, except the product I was given was a defective product. I wasn't looking for a refund, but I did want a resolution to this issue whether it was an exchange - even if I had to pay a bit more. Originally, I wanted four individual booster packs, but one of the employees recommended the battle box to me since it contained four packs as well. I guess the additional bitterness I feel stems from this interaction since this wouldn't have occurred if I'd just gotten the individual booster packs. Oh yeah, the cost of the battle box was $1-$2 more than getting four of the individual booster packs at the current sale price. Anyway, moral of the story: you should open your TCG products in the parking lot or at the store and double check the content before leaving. read more

Showed up at 11am when they open, lights off, door closed and locked with someone sitting inside at the register. Knocked and waited 10 mins, they never opened up, headed to the next one. As we left, more kids showed up and waiting. read more

Managers and employees backdooring Pokemon product. They had a paper poster ON THE WINDOW that said 5 prismatic Pokemon binder bundles. only to find out an employee put 1 on hold... Why wasn't I told this when I was outside in the freezing cold weather? Why couldn't they have just put 4 available? I was fifth in line. This is completely unacceptable, I was nice enough to not argue and I walked out quietly, but please, don't waste people's time like that. I was in line for 4 hours. It's also scummy and greedy!!! read more

I showed up to just pick up my preorder, I know how GameStop policy is on warranties so I politely declined the warranty and pro renewal. The employee was nice up until I refused for the fifth time. Then when he printed out my receipt he tossed it at my hand. I was just trying to get my game and go on my way so I just left but will be going back later to talk to the manager in person. read more

I was looking for a few games listed about 7 different games they had none at all then they checked one they said they had then didnt have it the lady had a attitude its not my fault none of the games that were on the shelf listed werent available read more

The service here is excellent!! I went in to purchase some games for my husbands birthday and Antonio and Christian helped me out. They went out of their way to locate items from an old system in other locations. These guys know customer service, they know their stuff, and the store is clean. Much better than other locations I've been to, which don't even acknowledge my existence. read more

Came in to ask about my controller warranty as my right trigger on my Xbox controller wasn't working properly. Jaime told me to bring it in to have the controller replaced. Pretty easy going, picked up Mafia 3 and now back to gaming ! Highly recommend you get the warranty because you just never know! read more

GameStop - Electronics Near Me - Hayward, California

Friendly, great service. Broad selection of games. Found nearby locations that had items I was looking for if they didn't had stock of it.

Been calling all day and no one answers. Had my online order to be picked up here canceled with no explanation. So I'm just pissed.

5/31/2020 I drove 30 minutes to get here for an online pick-up. Arrived at 5:40 PM. The online store page and their store listed hours claim they close at 6:00. I called for 2 minutes, no one picked up. I walked up to the store and the door locked and the silver gate shut. Apparently, they don't respect their hours ... Very frustrating since I drove 30 minutes to get here ... read more

I was in and out in a jiffy. I called ahead to confirm they had the product I wanted, to put it on hold for me and that I would be right down. I haven't been to this location in ages and I remembered it's location well. The staff was friendly, helpful and took good care of me. Well done! read more

After years of not playing Call of Duty, my PS4 was just sitting collecting dust. Needless to say I all of a sudden wanted to play and drove out to this location. Val was our helper and as soon as we walked in, we were immediately greeted even though she had about 7 other customers ahead of us. She was running back and forth attending everyone in order. Not sure if she was the only one scheduled but it was pretty busy around 4 pm. She killed it! Found the games everyone was looking for through the computer and running to the section where they are located. Some she even knew precisely where they were located without the help of the computer like WHATTTTT! She helped me sign up for the rewards program they offer with my phone number and even gave my discount that same day. Val you are a superstar and wish you the best of luck with the company. Please shout her out or give some kind of recognition she deserves. read more

Updating my review because the Management reached out and corrected this issue. I now know the policies regarding returns, especially with brand new games. I'm frustrated with GameStop as a corporations, but the manager at this location has his store on lock and knows how to give great customer service. I didn't realize he was the store manager before either. Always a wealth of knowledge. read more

This store manager lied to my kids just to sell a game.. if gamestop is ok with managers hustling kids out of birthday money just for sales then I'll order all my games at target. There's nothing wrong with doing what's right read more

Absolute losers. Staff are rude and not helpful in the slightest, very unfriendly. Would not recommend this business ever because they are misleading with their dates and there are prices. Beware and avoid like the plague. read more

I recently move to Southern California from the San Francisco Bay Area and This GameStop was my favorite place to purchase games and get expert advice and info. While I happy with my move to SoCal I am not happy with the experiences I've had at several GameStops here. Dealing with employees and managers that are rude and don't care made realize I how great I had it in Hayward. Jaime and his GameStop team are the best and I wish they were here. read more

I really wasn't expecting impeccable service but, Antonio was the guy. Antonio had excellent communication, made great recommendations for me because I was unable to find some games at that location and when I he even searched several locations for me. Antonio even wrote sown the locations for me. Val greets everyone when they walk through the door and has an intense focus for the job... Val seems to be the worker that could by themselves save the day if someone has a problem and can't show up for work. I also talked to Christopher who is a hard worker very kind polite and of course has an excellent knowledge of games. Honest I wish they were part of my team at Whole foods. read more

I ordered South park fractured but whole gold edition for PS4. The order was confirmed ready for pickup so I drove about 20 mins out of my way from work there. When I got there they had a standard edition which was the wrong order. That's fine and then they pull out a GUTTED COPY and said this is the only copy they had and had the dlc code separately. Now I don't really care if that's all they had but q common courtesy is to call the customer and explain that they dont have the brand new unopened copy ready for pickup like they advertised. The employees just didnt care that I wasted my time to get there. This is one of the many reasons I stopped supporting game stop and will continue to always use this company as a last resort. Called best buy and got the price match and guaranteed brand new unopened copy within 10 minutes. Save your money and support a company that cares about their customers read more

We had the best customer service on a game release night! Jaime was so helpful and found us something we were longing for! It was the highlight of our night! We appreciate your exceptional customer service and hope we encounter your expertise every single time we go there!! Thanks Jaime for your great customer service. Noel was a great addition to the help Jaime served us! read more

I don't know. This place is weird. The people are really chill and ask if you need help but then when you do need help, they kind of belittle you when you ask questions. Like your a noob gamer. (But I've noticed most gamestops do) They really push that rewards card but I don't get games every day. I only get games if I intend to play it and have been waiting for it. The rewards don't benefit me, in any way. I've had it, I don't purchase games enough to reap the rewards lol You will get hit up for extra change by bums when you attempt to get inside the gamestop. They are scary and look as though they want to stab you. It always smells like food inside. Haha read more

Placed an order online for store pick up. Spent $555.72 to have my order cancelled less than an hour after it was placed with explanation and no refund. I should have never gone with game stop! I need my money back since yesterday so I can go else where and get my console! GameStop you are so disappointing read more

This store is crazy in the afternoons and they need more employees, but this morning was easy breezy in and out in 10 minutes. The staff are friendly which is a plus. read more

GameStop - Fun! - Electronics Near Me - Hayward, California

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Shout out to ALLEN who is a multi-tasking, super knowledgeable beast! Came in over the weekend with my sister, niece and nephew. The store is pretty spacious and clean compared to other hole-in-the wall GameStops I've been in. Allen helped us out as we traded a bunch of stuff for a new Nintendo 3DS. He also helped other customers in the store and answered questions over the phone while we were browsing the 3DS games. He was friendly, quick, and didn't grumble when my niece and nephew knocked over some displays (sorry!) Ask Allen to help you out next time you're in there. Thanks Allen! read more

Came and purchased a game, the staff was quite friendly and cool. So cool that we all forgot to put the game in the case. I'm called and they had no problem fixing the issue. Seanie was definitely a great help over the phone. Coolest game stop I've been to. read more

Clean. Fast. Helpful employees. In and out of the store in two minutes. Minus one star because everything they had for sale was not displayed on the store floor. I had to ask if they had a particular item, which they did but it was not displayed. read more

Bought a 3DS XL for my nephew for Christmas and the damn thing didn't come with a charger! Went here the day after Christmas and they were have a sale on the DS games and accessories! Talk about perfect timing! Staff was very informative and helpful. Got my charger plus 3 games (one was free). Will definitely be back to this store! read more

So I live in San Diego and I come up to Hayward every holiday to do a Christmas gift exchange with my friends here and they got me the Star Wars shock trooper helmet exclusive to GameStop. I loved it so much, I started putting it together. It came in 3 pieces and I attached the bottom 2 first, and then I realized you can't take it apart anymore. So I freaked out because I have no room to bring home the helmet put together on my carry on bag on the plane. I called the GameStop in union city and they said tough luck, we can't exchange yours for one that's not put together. I then called this GameStop and Jaime answered the phone. He said to come over and he'll take care of me. I couldn't believe the great customer service he was giving me. I told him I don't have the receipt but my friend bought it and Jaime told me he could look up if my friend used his power rewards which he did. I walked in and Noel was the one who greeted me and he told me he understood my situation and asked Jaime to grab me another helmet in the back. They were so nice, Noel looked up my friends receipt and exchanged it for me no problem. The box they gave me was a little damaged, and I saw one high up on the shelf and asked Jaime if I could check out that box and he went and grabbed a ladder right away to help bring it down for me. It ended up being more damaged than mine, but wow they were so amazing and gave me great service, I had to write a review. Don't go to the GameStop in union city. They're really rude. I think his name was Chris that was rude to me. Thanks again Jaime and Noel! read more

My first impression of ANY business is how quickly they greet their customers. The people here greet me the moment I walk in and quickly tell me to ask if I need any help. Their selection is usually great. The people at the register usually ask me about preordering things. But it's not kinda forced like most Gamestops. They ask then let it go if I pass. One thing they do here that I LOVE is they show me a list of upcoming figures and tell me all about them. Not just games like others. This is my go to Gamestop now! read more

Ok. So the 3DS XL on demo was not working. Stood in line to ask why. Then employee walks to the demo and plugs it in! Really?! Why wasn't it on in the first place. Also observed a customer wanting a game but the employee said he couldn't get into the cabinet where it's stored. That's so weird and a lil unbelievable. Basically they just lost a sale! read more

Do not shop here, I tried to exchange a Nintendo switch after 3 days of use that was defective and the sales rep Noel told me they couldn't help me, what do you mean you can't help me with my $300 purchase . I should have made this purchase at Costco we're they would have helped me on the spot. Protect yourself and do not spend money here read more

This is the cleanest Gamestop I've been to. The staff is hella knowledgable and make you feel comfortable.

I liked this store better when it was Derrick and Lulie running it. Seemed like I spent a lot more money but there was less pressure from the employees. The store has a different vibe now that Derrick is off to a comic store in Dublin and Lulie has a baby. Too bad it just doesn't feel the same here. I may go back to shopping with Game Alley in Castro Valley. read more

Yes, it's true. This Game Stop is the best. Associates are friendly and knowledgeable. Store is always clean, and organized, and there is always a good selection of pre-owned games. I never have to wait a long time in line, even when the place is crowded. read more

What a great place just to sit back relax talk about and then start purchasing games. What a cool atmosphere to be in. These guys are amazing. Not in a hurry to get people out of the store. Good job guys. Keep it real read more